People search for the EZPAWN corporate office when a pawn loan, refund, store complaint, product-protection issue, employee concern, or merchandise dispute has not been resolved at the local pawn shop. EZPAWN is a national pawn-store brand operated by EZCORP, Inc., so corporate office and headquarters matters generally route through EZCORP’s Austin-area headquarters in Rollingwood, Texas.
This page includes the updated EZPAWN corporate office address, EZPAWN headquarters phone number, EZ pawn corporate number, complaint escalation tips, review themes, and related CorporateOfficeHeadquarters.com resources for retail, payment, and financial-services issues.
EZPAWN Corporate Office and Headquarters Contact
The EZPAWN corporate office is handled through EZCORP, Inc. The current EZCORP headquarters address is in Rollingwood, Texas, near Austin. Customers with store-level issues should usually start with the local EZPAWN store manager, then contact EZPAWN customer service, and then escalate to EZCORP corporate if the issue remains unresolved.
- Brand: EZPAWN
- Parent Company: EZCORP, Inc.
- EZPAWN / EZCORP Corporate Address: 2500 Bee Cave Road, Bldg One, Suite 200, Rollingwood, TX 78746, USA
- EZPAWN Corporate Office Phone Number: +1-512-314-3400
- EZPAWN Customer Service Phone Number: +1-855-366-3279 / 1-855-366-EASY
- Customer Service Email: cu*************@****rp.com
- Investor Relations Phone: +1-512-314-2220
- Investor Relations Email: in****************@****rp.com
- Board / Legal Contact: le***@****rp.com
- Ethics Hotline: +1-800-558-8896
- Stock Symbol: NASDAQ: EZPW
- Official EZPAWN Website: EZPAWN.com
- Official EZCORP Website: EZCORP.com
EZPAWN Address and Phone Number Update
The older EZPAWN corporate office listing used the address 1901 Capital Parkway, Austin, TX 78746. Current EZCORP corporate filings and official contact pages list the updated principal executive office and customer service mailing address as 2500 Bee Cave Road, Bldg One, Suite 200, Rollingwood, TX 78746.
The main EZPAWN corporate office phone number is now listed as +1-512-314-3400. For customer complaints, store issues, pawn loans, refunds, product concerns, and account questions, the better first phone number is usually EZPAWN customer service at +1-855-366-3279.
The old page also listed a fax number and a separate 1-800 number that are not currently shown as primary official EZPAWN contact routes. This update focuses on the current EZCORP headquarters address, the official EZPAWN customer service phone number, and the best escalation paths for customer complaints.
EZPAWN, EZCORP, and EZ Pawn Corp Name Clarification
This page is about the national EZPAWN brand operated by EZCORP, Inc. Some searches for “EZ pawn corp” may refer to a different business with a similar name, especially local or regional pawn companies. If you are trying to contact a specific local pawn store or a separate company called EZ Pawn Corp, confirm the store name, city, state, receipt, and website before using the contact information on this page.
Choose the Correct EZPAWN Support Route
Calling the EZPAWN corporate office is not always the fastest way to solve a local store problem. Use the route below based on your issue:
- Pawn loan, renewal, redemption, or extension: Contact the specific EZPAWN store where the transaction was made. Pawn-loan rules and fees may vary by state and by transaction.
- Refund, broken item, or merchandise issue: Start with the store manager and bring the receipt, item, packaging, and product-protection documents if you have them.
- Online purchase or shipped order: Use EZPAWN online support and keep the order number, shipping confirmation, and item listing details.
- Product-protection or warranty dispute: Ask the store to explain the written terms and document what you were told at purchase.
- Employee or service complaint: Contact the store manager first, then EZPAWN customer service at +1-855-366-3279.
- Unresolved store complaint: Escalate to EZCORP corporate headquarters at +1-512-314-3400 or send a written complaint to the Rollingwood, Texas headquarters address.
- Investor or public-company matter: Use EZCORP Investor Relations at +1-512-314-2220 or in****************@****rp.com.
- Corporate governance or board communication: Use the legal/board contact route at le***@****rp.com.
What to Have Before Contacting EZPAWN Corporate Office
Before calling the EZPAWN corporate phone number or sending a complaint to EZCORP headquarters, gather the information that helps the company identify the store, transaction, item, loan, or employee interaction.
- Store location, city, state, and store phone number
- Pawn ticket, loan number, layaway number, receipt, or order number
- Date and time of the visit or transaction
- Item description, serial number, brand, model, and photos if relevant
- Copies of receipts, pawn documents, product-protection paperwork, warranty terms, or return policy details
- Names or descriptions of employees or managers involved, if known
- Prior emails, call notes, texts, or case numbers from EZPAWN customer service
- A short written explanation of what happened and the resolution you want
How to Escalate an EZPAWN Complaint
If your issue has not been resolved by the local store, use a clear written escalation path. This is especially important for refund disputes, warranty or product-protection complaints, broken merchandise, pawn-loan confusion, layaway issues, jewelry disputes, employee behavior complaints, and concerns about how a store handled your item.
- Start with the local store: Ask for the manager and explain the issue calmly with your receipt or pawn ticket.
- Ask for the written policy: For refunds, warranty claims, product protection, pawn terms, or restocking fees, ask the store to show you the policy that applies.
- Document the issue: Take photos, save receipts, write down dates, and keep copies of any messages.
- Contact EZPAWN customer service: Call +1-855-366-3279 or email cu*************@****rp.com.
- Request escalation: Ask that your complaint be escalated to a district, regional, or corporate support contact if the local store cannot resolve it.
- Contact EZCORP headquarters: For unresolved matters, call +1-512-314-3400 or write to EZCORP, Inc., 2500 Bee Cave Road, Bldg One, Suite 200, Rollingwood, TX 78746.
- Use outside options when needed: For regulated pawn-loan issues, you may also contact your state consumer protection office, state attorney general, or local licensing authority.
Common EZPAWN Issues and Complaint Routes
Pawn Loans, Renewals, and Redemptions
Pawn-loan questions should usually begin at the store where the item was pawned. Keep your pawn ticket, repayment terms, maturity date, fee information, and any renewal details. If a store gives unclear or conflicting information, contact EZPAWN customer service with the store location and ticket number.
Refunds, Returns, and Restocking Fees
Refund complaints often involve whether an item was sold as-is, whether a return window applies, whether a restocking fee was disclosed, or whether the item was defective at the time of purchase. Bring the item, receipt, packaging, and photos to the store manager first. If the store will not explain the policy clearly, escalate through the EZPAWN corporate office route.
Broken Merchandise or Product Quality Complaints
Customers sometimes complain that electronics, watches, jewelry, tools, instruments, or other merchandise did not work as expected. Document the issue as soon as possible, take photos or video, and keep proof of the condition. If a product-protection plan was purchased, ask for the written terms and claim steps.
Warranty and Product-Protection Disputes
If an employee sold you a warranty, exchange option, or product-protection plan, ask for the exact terms in writing. If the store later denies coverage, write down who you spoke with and escalate to customer service with your receipt and protection-plan documents.
Pricing, Offers, and Appraisal Complaints
Pawn offers are based on the store’s appraisal of the item, condition, resale value, demand, and company policy. If you believe a price quote, offer, or advertised promotion was misleading, ask the manager to explain the policy and document the item, date, and store location.
Employee Conduct or Store Manager Complaints
For rude service, discriminatory treatment, harassment, or a serious employee conduct complaint, document the date, time, store location, and names involved if possible. Start with store management only if it is safe and reasonable. Otherwise, contact EZPAWN customer service directly and ask for the complaint to be escalated beyond the store.
Online Orders, Shipping, and Store Pickup
If your issue involves an online EZPAWN purchase, shipped item, store pickup, missing item, or order cancellation, keep the order number, payment confirmation, shipping information, and screenshots of the listing. Contact online support and the store tied to the order before escalating to corporate.
Unfamiliar EZPAWN Charges or Payment Confusion
If you see an unfamiliar EZPAWN, EZCORP, pawn shop, jewelry, layaway, or online order charge, compare the charge with your receipt, store visit, loan payment, renewal, or online order. If you still do not recognize it, contact the store, EZPAWN customer service, and your card issuer.
EZPAWN Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include complaints about refund handling, warranty or product-protection disputes, broken merchandise, pricing and offer disagreements, rude store interactions, and customers asking corporate to investigate specific EZPAWN locations.
Reviews on this page are individual experiences and may not represent every EZPAWN store. Pawn-store transactions can vary by state, store, item, local management, loan terms, return policy, and documentation. Readers should keep receipts, pawn tickets, warranty papers, and written complaint records when escalating an issue.
About EZPAWN and EZCORP
EZPAWN began in Austin, Texas and is part of EZCORP, Inc., a publicly traded company that operates pawn and retail brands in the United States and Latin America. EZPAWN stores provide pawn loans, buy and sell pre-owned merchandise, and offer services related to jewelry, electronics, tools, musical instruments, collectibles, and other items.
EZCORP trades on NASDAQ under the symbol EZPW. Customers searching for “ezpawn headquarters,” “ez pawn corporate,” “ezcorp corporate office,” or “ezpawn corporate office Austin Texas” are usually looking for EZCORP’s headquarters contact information or the customer service route for the EZPAWN brand.
Related Corporate Office Pages
Readers looking for EZPAWN corporate office information may also find these related CorporateOfficeHeadquarters.com pages useful for financial-services, payments, online retail, and purchase-dispute issues:
- Advance America Corporate Office Headquarters – related cash-advance and consumer finance company
- Cash App Corporate Office Headquarters – payment app and money-transfer issues
- PayPal Corporate Office Headquarters – online payment and transaction disputes
- Amazon Corporate Office Headquarters – online retail, used merchandise, marketplace, and delivery concerns
- Walmart Corporate Office Headquarters – retail returns, payments, and store-level escalation
- Corporate Office Headquarters by Industry – browse related retail, financial, and service-company headquarters pages
- Reach Check Into Cash – Payday Loans
EZPAWN Competition
EZPAWN competes with national and regional pawn chains, local pawn shops, resale stores, online marketplaces, jewelry buyers, and alternative financial-services companies. Competitors and comparable businesses may include FirstCash, Cash America Pawn, Pawn America, local independent pawn shops, online resale marketplaces, and short-term cash or consumer finance providers.
Consumers often compare these companies when dealing with pawn-loan terms, merchandise quality, refunds, appraisals, product protection, jewelry disputes, online purchases, customer service, and complaint escalation.
Related Resources
- Official EZPAWN Website
- Official EZPAWN Contact Page
- EZPAWN Store Locator
- Official EZCORP Website
- EZCORP Investor and Customer Service Contacts
- EZCORP Board and Legal Contact
- ChargeOnMyCard.com – use this if you see an unfamiliar pawn shop, EZPAWN, online order, jewelry, or retail charge on your card
- ThinkItsAScam.com – use this for fake pawn buyers, fake loan offers, payment scams, gift card scams, or suspicious texts and emails
- ZeroStars.org – share broader company reviews and complaints
Frequently Asked Questions
Where is the EZPAWN corporate office?
The EZPAWN corporate office is handled through EZCORP, Inc. at 2500 Bee Cave Road, Bldg One, Suite 200, Rollingwood, TX 78746, near Austin, Texas.
What is the EZPAWN corporate office phone number?
The EZPAWN corporate office phone number for EZCORP headquarters is +1-512-314-3400. For customer help, call +1-855-366-3279.
What is the EZ pawn corporate number?
The EZ pawn corporate number commonly used for EZCORP headquarters is +1-512-314-3400. The EZPAWN customer service line is +1-855-366-3279.
Is EZPAWN headquartered in Austin, Texas?
EZPAWN began in Austin, Texas, and EZCORP’s current headquarters is in Rollingwood, Texas, in the Austin area. The current corporate address is 2500 Bee Cave Road, Bldg One, Suite 200, Rollingwood, TX 78746.
Is EZPAWN the same as EZCORP?
EZPAWN is a retail pawn-store brand operated by EZCORP, Inc. Corporate office and investor matters generally route through EZCORP, while customer issues usually begin with the local EZPAWN store or customer service.
How do I complain to EZPAWN corporate office?
Start with the local EZPAWN store manager, then contact EZPAWN customer service at +1-855-366-3279 or cu*************@****rp.com. If the issue remains unresolved, contact EZCORP headquarters with receipts, pawn tickets, store details, and the resolution you are requesting.
Who should I contact about an EZPAWN refund?
For refunds, returns, broken merchandise, or product-protection disputes, contact the store where the item was purchased first. If the store cannot resolve the issue, escalate to EZPAWN customer service and keep your receipt, item details, and written complaint notes.
What should I do if I have a pawn-loan dispute?
Review your pawn ticket, due date, fees, renewal terms, and state-specific terms. Contact the store that issued the pawn loan first. If the explanation is unclear or inconsistent, contact EZPAWN customer service and consider contacting your state consumer protection office for regulated loan issues.
What if I bought a broken item from EZPAWN?
Return to the store with the item, receipt, packaging, and any product-protection documents. Ask the manager to explain the return, exchange, warranty, or as-is policy in writing. If you cannot resolve it locally, escalate through EZPAWN customer service.
Is EZ Pawn Corp the same as EZPAWN?
Not always. “EZ Pawn Corp” may refer to a separate local or regional pawn business. This page is for the national EZPAWN brand operated by EZCORP, Inc. Always confirm the store name, city, website, and receipt before contacting corporate.
What should I do if I see an unfamiliar EZPAWN charge?
Compare the charge with your receipt, pawn-loan payment, layaway, online order, jewelry purchase, or store visit. If you still do not recognize it, contact the store, EZPAWN customer service, and your card issuer.
How can I avoid fake EZPAWN support or loan scams?
Use the official EZPAWN website, official store locator, and official phone numbers. Be cautious of social media messages, fake loan offers, requests for gift cards, or anyone asking for banking codes, remote access, or unusual payment methods.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate office, headquarters, phone number, complaint, and review information to help readers find the correct escalation path. For EZPAWN, we focus on EZCORP headquarters details, customer service routes, store-level complaint steps, related COH pages, and reader-submitted review themes. We are not affiliated with EZPAWN or EZCORP.
Page Update Note
This page was updated on June 26, 2026 to correct the EZPAWN corporate office address, update EZCORP headquarters contact information, remove outdated or unverified contact details, add complaint escalation guidance, summarize current review themes, and include related CorporateOfficeHeadquarters.com links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with EZPAWN, EZCORP, Inc., or any similarly named pawn company. This website is for informational, review, and complaint purposes only. Company names, trademarks, service marks, and logos belong to their respective owners.
Share Your Experience
Have you contacted the EZPAWN corporate office, EZCORP headquarters, an EZPAWN store manager, or EZPAWN customer service? Share your experience below to help other readers understand how EZPAWN handles complaints, pawn loans, refunds, broken merchandise, product-protection disputes, store issues, and corporate escalation.