Reach Out To Geico Corporate Office – Review and Complaints 

Attn. Geico Executive Office: I filed a claim with my renters insurance which I purchased from Geico!!!! Claim agent never called me back after leaving several messages. Then claim denied based on events that never happened. Have been told several times someone from corporate will follow up. Still today not a word from anyone from over a year and a half ago 🥹😡

Geico, never follows up. To: tbudde@geico.com It is 8:40 PM on 9/30/2024 and I tried to renew my registration but it is still not working. I would like to have a callback. On Saturday, September 28, 2024 at 12:43:27 PM EDT, wrote: Any update? Also, I cannot perform a registration renewal for the 2023 Porsche. You may need to resend to DMV that I have active insurance.On Tuesday, September 3, 2024 at 06:17:36 AM EDT, wrote: Any update? Thanks, On Tuesday, August 27, 2024 at 03:11:13 PM EDT, wrote: Any update? Also, can you provide your corporate headquarters mailing address? Thanks,On Friday, August 2, 2024 at 04:44:41 PM EDT, wrote: Hi , Attached is the receipt that shows the $15 penalty fees. Thank you again for resolving this ongoing issue for the past six months. I have your corporate email, but if you know of a more appropriate customer relations email address where I can share my experience with this issue, I would appreciate it. Best regards.

Lying about the reasons for their rate hikes. My rates in 1 yr have gone up over 70% for basic liability with no change to my driving record, situation, or any other factor under my control. When asked they keep giving me the same boilerplate lie that corporate has handed their agents “costs of parts, labor, and vehicles.” Parts labor and vehicles have not gone up over 70%, or even half that since before covid until now 2024. But what HAS increased is the lawsuits they are suffering and their profit margin- that’s right they are losing lawsuits in the millions of dollars and still increasing profits in 30-50% range, year over year. They used to be the cheapest insurerer, and they are still among the cheaper ones, but now there is a lot less to recommend them. And I will not stand a business partner lying to me so blatantly.

I am writing to complain about GEICO’s billing problem. In September, my bank account was compromised so I had to cancel any automatic payments so the bank could investigate and get my money back. My automatic payment to GEICO  had to be canceled until I was able to get the money straight. I then made the payment. However, a payment of $703 was taken out of my account by GEICO without any notice. It caused me overdrafts and other problems. I called and the money was put back in my account. I then called and asked if I had a payment due. I was told on the phone that my next payment of $372 was not due until November 1st.  I then got a notification that my November payment would be $1003. I was stunned and upset. Something, somehow went wrong on GEICO’s part and I am so confused. I am a senior on a fixed income and cannot afford this. I was told something different when I called about November’s payment. I called to see what could be done and was told the payments could be broken down to $703 for three months. Again, I am a senior on a fixed income and definitely cannot afford this either. Not to mention it is Christmas and I have 7 beautiful grandchildren whom I would love to buy something for, no matter how small. I feel this is not my fault and the error lies with someone at GEICO. I have been a loyal customer of GEICO for many, many years. It now has me thinking I should find another insurance company. I am at my wit’s end and do not know what to do. My bill of $372 is high for me anyway, but I try to make it work. It went from $252 a month to $372. I want to stay with GEICO but this makes it difficult for me. If you check my records, you will find 0 accidents. My daughter and her husband pay $500 for three cars and their son is 21. I am a senior who pays almost that much for 2 cars and I don’t drive that much. 

Sincerely, 

Annette Dodson

Submitted auto theft of catalytic converter on a 2011 Prius, no communication with the agent, and I started asking for a supervisor to step in and help me get car repairs, I’ve been billed by Enterprise Rental Car and paid for an inspection at the dealership to get supplemental adjustment, I have called several times a day every day September through November and now I’ve received a eviction notice for rent because enterprise rental car took rent money from me without a notification, now gieco agents are covering this up from executive office.