Need the Victoria’s Secret corporate office address, headquarters phone number or help escalating an unresolved order, return, store, product, rewards or credit-card complaint? Use the verified contact route that matches your issue below.
Victoria’s Secret Corporate Office and Headquarters Information
- Company: Victoria’s Secret & Co.
- Victoria’s Secret World Headquarters Address: Four Limited Parkway, Reynoldsburg, OH 43068, USA
- SEC Principal Executive Office Address: 4 Limited Parkway East, Reynoldsburg, OH 43068, USA
- Victoria’s Secret Corporate Office Phone Number: 1-614-577-7000
- Victoria’s Secret Customer Care: 1-800-411-5116
- Victoria’s Secret Credit Card Customer Care: 1-800-695-9478
- Victoria’s Secret Mastercard Customer Care: 1-844-271-2596
- Credit Card TDD/TTY: 1-800-695-1788
- Human Resources: Victoria’s Secret does not publish a general public HR phone number. Applicants should use the official careers site.
- Official Shopping Website: VictoriasSecret.com
- Corporate Website: Victoria’s Secret & Co.
- Corporate Contact Page: World Headquarters
- Order Status: Track an order
- Store Locator: Find a Victoria’s Secret or PINK store
- Careers and Jobs: Victoria’s Secret Careers
- Customer Service Guide: Victoria’s Secret Customer Service on CSN
The corporate switchboard is intended for corporate, business and company-level matters. Customers with order, return, refund, rewards, merchandise or store complaints should normally contact Customer Care or the store involved before escalating to Victoria’s Secret headquarters.
Choose the Correct Victoria’s Secret Contact Route
- Online order, shipping, damaged item or missing package: Call Customer Care at 1-800-411-5116 and provide the order and tracking information.
- Return, exchange or refund: Use Customer Care, your online order history or the store that accepted the return.
- Store complaint: Contact the store manager first, then escalate through Customer Care if the matter is not resolved.
- Victoria’s Secret or PINK Rewards: Call Customer Care at 1-800-411-5116.
- Victoria’s Secret Credit Card: Call Comenity Bank at 1-800-695-9478.
- Victoria’s Secret Mastercard: Call Comenity Bank at 1-844-271-2596.
- PINK corporate matter: PINK is part of Victoria’s Secret & Co. and uses the same world headquarters.
- Employment application: Search and apply through the official careers site.
- Current employee or HR matter: Use the company’s internal associate resources. The Customer Care number is not an employee HR line.
- Unresolved company-level complaint: Document the Customer Care or store response and then contact or write to corporate headquarters.
Where Is Victoria’s Secret Headquarters?
Victoria’s Secret & Co. world headquarters is located at Four Limited Parkway, Reynoldsburg, Ohio 43068. The company describes this as its Columbus, Ohio world headquarters because Reynoldsburg is part of the Columbus metropolitan area.
Recent corporate filings list the principal executive office as 4 Limited Parkway East, Reynoldsburg, OH 43068. This is the current headquarters location associated with the corporate phone number 1-614-577-7000.
The former Three Limited Parkway, Columbus address should not be used as the current Victoria’s Secret headquarters address.
Victoria’s Secret Ownership and Company Update
Victoria’s Secret is no longer owned by L Brands. On August 3, 2021, L Brands completed the separation of Victoria’s Secret into an independent public company named Victoria’s Secret & Co. L Brands subsequently changed its name to Bath & Body Works, Inc.
Victoria’s Secret & Co. trades on the New York Stock Exchange under the symbol VSCO. Its current brand portfolio includes Victoria’s Secret, PINK and Adore Me. Bath & Body Works is a separate publicly traded company.
How to File and Escalate a Victoria’s Secret Complaint
- Choose the correct department. Start with Customer Care, the store manager, order status or Comenity Bank depending on the issue.
- Gather documentation. Keep the receipt, order number, tracking information, return confirmation, product details, promotion terms, screenshots and previous case numbers.
- Explain the requested resolution. State whether you are requesting a replacement, refund review, return correction, account adjustment, store follow-up or written explanation.
- Request a case number. Record the representative’s name or identifier, contact date, promised response and expected follow-up date.
- Follow up through the same department. This allows the next representative to review the existing case history.
- Escalate an unresolved matter. Contact the corporate switchboard or send a concise written complaint to Victoria’s Secret & Co., Four Limited Parkway, Reynoldsburg, OH 43068.
Online Order, Shipping and Missing-Package Complaints
For a delayed order, missing package, wrong item, damaged product, cancellation or shipment problem, call Customer Care and provide the order number, email used for the purchase, shipping address and tracking information. Keep photographs of damaged merchandise and packaging.
Use the official Victoria’s Secret order-status page to review an order placed through an account or as a guest.
Returns, Exchanges and Refund Complaints
Keep the receipt or order confirmation, return label, carrier receipt and return tracking number. If a return was delivered but the refund has not appeared, document the delivery date, processing time and original payment method before contacting Customer Care.
Return periods, merchandise conditions, exclusions and refund methods can change. Review the current policy associated with the order rather than relying on an older receipt, social-media post or third-party summary.
Victoria’s Secret Store Complaints
For an in-store service, fitting, purchase, return, promotion or employee-interaction complaint, identify the exact store, visit date and receipt number. Ask for the store manager before contacting Customer Care. The official store locator provides individual store addresses, phone numbers and hours.
Product, Sizing, Quality and Discontinued-Fragrance Feedback
Product complaints may involve sizing, fit, damaged fabric, defective merchandise, fragrance quality, missing components or an item that was discontinued. Keep the product label, style number, fragrance name, lot information, receipt and photographs when relevant.
Customers may submit feedback about discontinued perfumes or product preferences through Customer Care, but submitting a request does not guarantee that a product will return. Victoria’s Secret states that it does not accept unsolicited product concepts or proposals.
Victoria’s Secret and PINK Rewards Complaints
For missing points, unavailable rewards, account-linking problems or reward redemption questions, call 1-800-411-5116. Have the account email, purchase date, receipt, order number and screenshots available. Rewards support is separate from Comenity credit-card billing support.
Victoria’s Secret Credit Card and Mastercard Complaints
Victoria’s Secret Credit Card and Mastercard accounts are issued and serviced by Comenity Bank. Billing statements, payments, interest, late fees, credit limits, account access, unauthorized card transactions and credit reporting disputes should be directed to Comenity rather than the Victoria’s Secret corporate switchboard.
- Victoria’s Secret Credit Card: 1-800-695-9478
- Victoria’s Secret Mastercard: 1-844-271-2596
- TDD/TTY: 1-800-695-1788
- Online Account Center: Manage a Victoria’s Secret credit-card account
Victoria’s Secret Human Resources and Employment
Victoria’s Secret does not publish a general public human-resources phone number. Job seekers should search and apply through Victoria’s Secret Careers. Current associates should use the internal employee or associate support channels provided by the company.
Customer Care representatives normally cannot provide application status, payroll, benefits, employment verification or workplace-case information. Do not send sensitive employment documents through a retail customer-service channel.
Fake support, recruitment and privacy warning: Use VictoriasSecret.com, VictoriasSecretAndCo.com, the official store locator, the official careers site or Comenity’s verified Victoria’s Secret account center.
Be cautious with fake customer-service numbers, gift-card offers, refund messages, modeling requests, job offers and social-media accounts asking for payment or sensitive information. Victoria’s Secret says modeling inquiries are handled through established modeling agencies and business relationships.
Do not publish your complete order number, return label, tracking number, home address, phone number, email address, account password, gift-card number, complete card number, Social Security number, employee ID or unredacted receipt in the public comments.
Victoria’s Secret Reviews and Complaints
Visible CorporateOfficeHeadquarters.com comments currently include a customer request to bring back the discontinued Tease Noir Sexy Little Things fragrance and a complaint about the direction and model casting of a Victoria’s Secret fashion show.
Customer experiences can differ by product, store, employee team, order type, shipping carrier, promotion and support department. When leaving a Victoria’s Secret review, include the store location or online-order type, approximate date, product or service involved, department contacted, response received and whether the matter was resolved.
Victoria’s Secret Competitors and Related Corporate Office Pages
Victoria’s Secret competes with lingerie, intimates, apparel, beauty and department-store retailers. Closely related corporate office pages include:
- American Eagle Corporate Office – parent company of Aerie
- Chico’s Corporate Office – associated with the Soma intimates brand
- Calvin Klein Corporate Office
- Macy’s Corporate Office
- Bath & Body Works Corporate Office – formerly connected to Victoria’s Secret through L Brands
Frequently Asked Questions About Victoria’s Secret Headquarters
Where is Victoria’s Secret headquarters?
Victoria’s Secret & Co. world headquarters is located at Four Limited Parkway, Reynoldsburg, OH 43068.
Is Victoria’s Secret headquarters in Columbus or Reynoldsburg?
The physical mailing address is in Reynoldsburg, Ohio. Victoria’s Secret describes the location as its Columbus world headquarters because Reynoldsburg is part of the Columbus metropolitan area.
What is the Victoria’s Secret corporate office phone number?
The verified Victoria’s Secret corporate office phone number is 1-614-577-7000.
What is the Victoria’s Secret Customer Care number?
Victoria’s Secret Customer Care can be reached at 1-800-411-5116 for orders, returns, exchanges, products, rewards and general shopping support.
Is PINK part of Victoria’s Secret?
Yes. PINK is a brand of Victoria’s Secret & Co. and uses the same world headquarters in Reynoldsburg, Ohio.
What is the PINK corporate office address?
PINK corporate matters route through Victoria’s Secret & Co., Four Limited Parkway, Reynoldsburg, OH 43068.
Is Victoria’s Secret still owned by L Brands?
No. Victoria’s Secret became an independent public company in August 2021. L Brands subsequently became Bath & Body Works, Inc.
What is the Victoria’s Secret HR phone number?
No verified general public HR phone number is published. Applicants should use the official careers site, while current employees should use internal associate resources.
Who handles the Victoria’s Secret Credit Card?
Comenity Bank issues and services the Victoria’s Secret Credit Card and Victoria’s Secret Mastercard. The standard card number is 1-800-695-9478, while Mastercard support is 1-844-271-2596.
How do I complain to Victoria’s Secret corporate?
Begin with Customer Care, the store manager or Comenity depending on the issue. Keep the case number and supporting documents. If the problem remains unresolved, call corporate headquarters or send written correspondence to Four Limited Parkway, Reynoldsburg, OH 43068.
Official Victoria’s Secret Resources
- Victoria’s Secret & Co. headquarters contact
- About Victoria’s Secret & Co.
- Victoria’s Secret company FAQ
- Official Victoria’s Secret shopping website
- Victoria’s Secret order status
- Victoria’s Secret and PINK store locator
- Victoria’s Secret credit-card information
- Comenity Victoria’s Secret Account Center
- Victoria’s Secret Careers
- Victoria’s Secret Customer Service on CSN
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides headquarters addresses, corporate phone numbers, customer-service distinctions, complaint guidance and customer-review space for major companies. This update was checked against Victoria’s Secret & Co. corporate pages, recent company filings, official shopping resources, Comenity card disclosures and current visible COH reviews.
Page Update Note
This page was updated on August 12, 2026 to replace the outdated Three Limited Parkway address with the current Four Limited Parkway world headquarters, confirm the corporate phone number, remove the outdated L Brands ownership statement, explain Victoria’s Secret & Co.’s independent status, add PINK and Adore Me context, distinguish Customer Care from Comenity credit-card support, address HR searches, expand complaint guidance, summarize visible reviews, improve image metadata and verify directly relevant related links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Victoria’s Secret, PINK, Adore Me, Victoria’s Secret & Co., Comenity Bank, Bath & Body Works, any Victoria’s Secret store, employee, model, shipping carrier or customer-service representative. This page is provided for informational, complaint and review purposes only.
Addresses, phone numbers, corporate offices, brands, store locations, personnel, support hours, products, return policies, rewards terms, credit-card services and complaint procedures may change. Confirm important information through an official company or card-account resource.
Share Your Victoria’s Secret Experience
Have you contacted Victoria’s Secret Customer Care, corporate headquarters, a local store or Comenity Bank? Share your complaint, praise, product request or resolution below. Include the issue category and response received, but do not publish private order, payment, account, employment or contact information.