Reach Progressive Corporate Office 

Progressive, Bad faith company. So, first, let me be the first to say I can relate to all the comments left behind on this page. I have had so many issues with Progressive and I was trying to remain with one company however, they have made it impossible to remain. I have had coverage removed from my vehicle without permission and Progressive denying that they were at fault. One huge mistake when trying to get over someone in law is to attempt to jive them around. So, I am in preparation of a bad faith claim with them and I highly suggest that all of you know what a bad faith claim is and how to pursue this option. You definitely have options, please do not feel counted out as if you do not have options when life hits us whether your fault or not, if you pay for services you should definitely receive the services you pay for; I have been a victim of identity theft, my credit was affected because Progressive made me pay a bill on a car that someone was allowed to add a new policy and change the terms of a policy I held. Progressive got away with it at the time but I am ready and coming for them now. I hope this helps.

Progressive, Great until you actually need them! My daughter was stopped in traffic, was hit from behind going 40 mph, then hit again when the person behind her was hit. Of course, the 2nd car didn’t admit guilt (although she felt 2 hits) so they blamed the 3rd car, which also has Progressive. Found out they didn’t have enough coverage for both vehicles (only 10K) and both were 2022 models. No one contacted us once the claim was filed for days! I was the one to send both companies the police report (which incorrectly laid all blame on car #3 Progressive car), so I stated this to the agent we were assigned, Kavera Walker. First, getting a return or response took forever and then the first 2 times she had me mixed up for a different claim, therefore her discussion with different types of vehicles and other insurance company, I was lost. Then, she asks for pictures and videos of our vehicle, which we send (4 times!!!!!!!) and she asked me 3 times if my policy was paid in full and what insurance company I had before! She was completely unorganized, and her TV or radio blaring in the background didn’t help the matter. It would be days and days before I would hear anything – I would reach out and they stated still waiting on who is liable. Finally, she told me she is moving forward with a claim under my own policy since the other Progressive member didn’t have enough coverage. Although I was completely frustrated with this option, I just wanted to know if we could get a rental car under the other person’s policy as I didn’t have that coverage. She told me I would have to file under State Farm (car #2 insurance) – State Farm wouldn’t even talk to me! So, I called again weeks later (at this point I am without a vehicle for 4 weeks) I called her again – she rudely told me she was done, she is pulling the claim she started, and I can figure it out for myself! I was like what?? Long story shorter – I eventually had a meltdown, got on the phone with CS, they transferred me to an ADMIN secretary who took all my complaints and said her manager will contact me, Sheldon Stewart. Well, he was kind on the first call, did call back the next day when he said, they I just never heard from him again!! Later to find out that he wasn’t her supervisor, after he stated he would discuss this matter with her! The icing on the cake was when I finally picked up my car (which still is right) they stated I need to pay my deductible – I just started laughing and said nope, not doing that!! (it was eventually waived) The Only Person That Has Helped Me Is Travis Williamson – He Is An Estimator….He Has Answered My Call Everytime, Kindly, Friendly And With A Response! The rest of the team is useless! They are rude and lack empathy. Needless to say, I am taking to corporate!

Progressive, Insurance and adjuster problems. A deer hit my car on my way to work, a week ago. It did a lot of damage. My husband called the Insurance agent and reported the claim. He was asked what time I called him to tell him, and he told her he wasn’t sure so they said that they would put a time in. An “adjuster” contacted him and had him take a video of him walking around my car and showing the damage, which he did. He was told the next step was making arrangements to get my car to the shop. Well, she wanted to know the time I had called him, and he told her he wasn’t sure and said they were trying to find out. 5 days later, she called him and I heard her ask if we could contact our phone company to get the log. He told her no and didn’t need that as his conversation with the agent was recorded and she could use that. She was pressuring us to call our phone company, and he again told her she didn’t need that as his conversation was recorded. We got annoyed and frustrated as we were treated as a criminal, and we have not had a claim until a week ago. This is poor service, disrespect and now have to try and fix my car ourselves.

Progressive, Putting unsafe vehicles back on the road and ripping off our customers. I am the owner of an auto body shop in New Jersey, we have a nightmare every time we have a Progressive claim, just about every customer goes away unhappy with Progressive, they are not paying to put the in the insured vehicle back to pre-accident condition, after a Progressive claim the vehicle will never be the same again never mind unsafe. The adjusters are not even qualified to inspect a vehicle, all they are is photographers, the supervisor goes over the vehicle with them on the computer before they can pay for anything by looking at pictures, this is no way to see damages. they hire kids that have no vehicle experience. the adjusters have no idea what they are looking at.

Progressive, Very poor communications and rude service. What started out with good communications to get my damaged 2023 Subaru repaired (hit by a deer) has turned into a stressful, drama fell event with rude agents and the body shop staff yelling over the phone telling me not to contract them…they are too busy with other claims, work and understaffed. In my first report on the deer hit, while still on the scene, was with a very nice agent Margaret Hargas in Wisconsin, who asked if I had a particular repair shop…I asked her to contact Jim Keras, Subaru, where I bought my car. She called me back and told me Jim Keras had closed their body shop and were using ICON Collision for their repair’s. Asked her if Progressive was okay with using that shop or should I use another. The agent said Progressive was okay with ICON. ICON, I find out after Progressive had me put my car in the shop on the14th…does a lot of upcharges/overcharges above what Progressive and other insurance companies are willing to pay, and my local agent confirms that is the case on a lot of their work. When I called ICON’s and asked for the manager, they passed me to technician who manages the repairs. He told me he didn’t understand how there could be any up charges for a new car…further he said they do up charges on about 70% of their repairs!! ICON’s intake estimator also told me the same thing…no reason for any up charges on a new car. At this time, they have broken the passenger window while under their repairs and are talking over charges of $3,000.00 out of pocket!! This seems to be robbery and abuse of seniors and others trap in their greedy scheme. It’s my understanding that this practice also used by other body shop in the Memphis area. Any help in this matter from Progressive management would be greatly apricated. I will be communicating with the BBB and perhaps the local TV stations to share my concerns with this ongoing overcharging of seniors, folks on a limited income and others. Shameful to say the least. Take a look at ICONs reviews (I should have). I trusted Progressive to do the right thing…there is far too much abuse going on in my option. Thank in advance for help in this matter.