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  • Progressive Insurance Corporate Office Headquarters, Address, Phone Number, Customer Service and Complaints

Progressive Insurance Corporate Office Headquarters, Address, Phone Number, Customer Service and Complaints 

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Progressive Insurance corporate office headquarters are located in Mayfield Village, Ohio. People often search for the Progressive corporate office when they need the Progressive corporate address, Progressive headquarters address, Progressive Insurance main office, Progressive corporate phone number, customer service number, claims support, investor relations, executive contact information, legal correspondence, or escalation guidance for unresolved auto, home, renters, motorcycle, boat, RV, commercial insurance, billing, claim, policy, Snapshot, roadside, fraud, cancellation, rate, or customer-service complaints. Progressive’s corporate office phone number is 1-440-461-5000.

Progressive Corporate Office and Headquarters Contact Information

The Progressive corporate office phone number is best treated as a headquarters and corporate-office contact. For most policy, billing, claims, roadside, quote, cancellation, Snapshot, app, online account, commercial insurance, or customer-service issues, Progressive directs customers to its official contact page, online login, claims center, app, chat, phone support, agent support, or product-specific service route.

Progressive Headquarters Address in Mayfield Village

Progressive headquarters are located at 300 North Commons Blvd., Mayfield Village, Ohio 44143. This is the address many readers search for when looking for Progressive corporate address, Progressive corporate office, Progressive Insurance main office, Progressive headquarters, Progressive Insurance headquarters address, Progressive Corporation headquarters, Progressive Insurance HQ address, or what Progressive’s headquarters address is.

Older pages and business listings may show other Progressive campus addresses in Mayfield Village, including 6300 Wilson Mills Road. For current corporate-office and principal office purposes, Progressive’s filings and official headquarters information point to 300 North Commons Blvd., Mayfield Village, OH 44143. Progressive notes that its headquarters location does not take walk-in customers, so policyholders should use official customer-service, claims, agent, app, or online support routes before sending corporate correspondence.

Progressive Corporate Office vs. Progressive Customer Service

The Progressive corporate office is generally used for headquarters matters, investor relations, board or governance correspondence, media inquiries, legal correspondence, executive-level concerns, and high-level unresolved complaints. Most customer issues should start with Progressive customer support, the Progressive app, online account tools, the claims center, an independent agent, or the department tied to the policy or claim.

Progressive customer service may ask for your policy number, claim number, vehicle information, driver information, billing date, payment method, agent name, accident details, repair estimate, Snapshot information, commercial policy details, or previous support history. Do not post policy numbers, claim numbers, driver’s license information, VINs, Social Security numbers, payment information, addresses, phone numbers, or private insurance documents in public comment sections.

Choose the Correct Progressive Support Route

  • General Progressive customer support: Use the official Progressive contact page, chat, online login, or call 1-855-347-3939.
  • Auto, motorcycle, RV, boat, or personal policy issue: Log in to your Progressive account or use Progressive customer support.
  • Report or view a claim: Use the Progressive claims center, Progressive app, or call 1-800-776-4737.
  • Commercial insurance quote: Call 1-888-806-9598 or use Progressive Commercial online tools.
  • Commercial policy billing or updates: Call 1-800-444-4487.
  • Spanish-language commercial support: Call 1-888-505-5250.
  • Fraud reporting: Report claims or other insurance fraud to re*********@***************ve.com or call 1-888-288-0770.
  • Investor relations: Contact Progressive Investor Relations at 1-440-395-2222 or in****************@*********ve.com.
  • State insurance complaint: If a claim or policy complaint remains unresolved, contact your state department of insurance.
  • Corporate-level concern: Use Progressive corporate office after normal support, claims, agent, and escalation routes have been attempted.

What to Have Before Contacting Progressive Corporate Office

  • Your full name and contact information
  • Policy number, but not in public comments
  • Claim number, if the issue involves a claim
  • Policy type, such as auto, home, renters, motorcycle, boat, RV, commercial auto, or business insurance
  • Vehicle year, make, model, VIN, or plate number, but only through official support channels
  • Agent name, agency name, or broker information, if relevant
  • Billing date, payment amount, cancellation notice, or policy-change notice
  • Repair estimate, total loss documents, photos, police report, or claim correspondence, if relevant
  • Snapshot, app, login, or online account screenshots, with private information removed
  • Names of adjusters, agents, claims representatives, or supervisors previously contacted
  • Case number, email thread, claim notes, chat transcript, or support reference number
  • A short timeline and the specific resolution you are requesting

Do not post private information in public reviews or comment sections. Avoid sharing policy numbers, claim numbers, VINs, driver’s license information, payment-card numbers, bank details, Social Security numbers, addresses, phone numbers, email addresses, accident reports, repair documents, medical information, or screenshots containing private data.

How to Escalate a Progressive Complaint

Start with the support route closest to the issue. For a claim, contact the claims adjuster or claims department and ask for a supervisor if needed. For billing, cancellation, payment, rate, or policy-service questions, contact Progressive customer support or your agent. For commercial insurance, use the Progressive Commercial support route tied to the policy.

If the first support route does not resolve the complaint, ask for a claim supervisor, policy-service supervisor, written explanation, corrected bill, coverage explanation, repair estimate review, total loss explanation, or escalation path. Keep notes with dates, names, claim numbers, policy numbers, and the response you received.

If the matter remains unresolved after using normal support routes, you may contact Progressive corporate office. Written corporate correspondence may be sent to The Progressive Corporation, 300 North Commons Blvd., Mayfield Village, OH 44143. For unresolved insurance complaints, you may also contact your state department of insurance, especially when the issue involves claim handling, cancellation, nonrenewal, coverage, billing, or unfair treatment concerns.

Common Reasons Customers Contact Progressive Corporate Office

  • Finding the Progressive corporate office or headquarters address
  • Looking for the Progressive corporate phone number
  • Trying to reach Progressive customer service
  • Auto insurance claim delays, denials, repairs, or total loss disputes
  • Policy cancellation, nonrenewal, renewal, or rate increase questions
  • Billing, payment, refund, installment, or automatic payment issues
  • Snapshot, mobile app, online account, or login problems
  • Roadside assistance, towing, glass repair, or rental car concerns
  • Home, renters, condo, boat, RV, motorcycle, or specialty policy issues
  • Commercial auto, business insurance, or fleet policy complaints
  • Agent, broker, claims adjuster, repair shop, or supervisor concerns
  • Fraud, scam, identity theft, phishing, or suspicious policy activity
  • Investor relations, media, legal, board, or corporate governance questions

Progressive Claims, Repairs, and Total Loss Complaints

Progressive claims complaints may involve claim delays, adjuster communication, repair estimates, supplement requests, total loss valuation, deductible questions, rental car coverage, medical payments, uninsured motorist claims, liability decisions, glass claims, or disagreements over coverage. Start with the claims department or the assigned adjuster, then ask for a supervisor if the claim is not progressing.

Before escalating, gather the claim number, policy number, date of loss, police report, photos, repair estimate, shop communication, rental records, total loss documents, and all emails or letters from Progressive. If you disagree with a repair estimate or total loss value, ask Progressive to explain the valuation, comparable vehicles, repair calculations, deductible, and coverage terms in writing.

Progressive Billing, Policy, Rate, and Cancellation Complaints

Billing and policy complaints may involve premium changes, renewal pricing, missed payments, autopay issues, cancellation notices, reinstatement questions, refund timing, policy changes, garaging address, driver changes, coverage changes, proof of insurance, or discount eligibility. Start by logging in to your Progressive account, reviewing your policy documents, and contacting customer support or your agent.

If your complaint involves a rate increase, cancellation, or nonrenewal, ask Progressive to identify the specific policy term, underwriting reason, payment issue, claim history, driver record, address, coverage change, or state filing that applies. Keep copies of declarations pages, notices, billing statements, emails, and payment confirmations.

Progressive Commercial, Business, and Agent Complaints

Progressive Commercial complaints may involve commercial auto, truck, fleet, business insurance, general liability, workers’ compensation, commercial property, policy updates, certificates of insurance, claims, billing, or agent service. Use the Progressive Commercial support route tied to the policy and keep the business name, policy number, vehicle list, driver list, certificate request, invoice, or claim number available.

If an independent agent or broker is involved, document what the agent submitted, what Progressive confirmed, and whether the issue is controlled by the agency or Progressive. Commercial insurance complaints can be more complicated because policies may involve business entities, drivers, vehicles, filings, state requirements, and contract-specific coverage obligations.

Progressive Fraud, Phishing, and Scam Concerns

Progressive fraud concerns may involve suspicious claim activity, fake Progressive phone calls, fake texts, phishing emails, fraudulent policy documents, job scams, fake payment requests, or someone attempting to impersonate Progressive. Report claims or other insurance fraud to re*********@***************ve.com or call 1-888-288-0770.

Be cautious with search ads, unofficial phone numbers, fake claims representatives, fake job postings, and emails or texts asking for payment details, passwords, remote access, gift cards, wire transfers, or sensitive documents. If you are unsure whether a message is real, go directly to Progressive.com, log in to your Progressive account, use the official app, or call a verified Progressive phone number.

Progressive Reviews and Complaints

Progressive reviews vary by state, policy type, claim type, agent, repair shop, adjuster, and support route. Positive reviews often mention online quotes, the Progressive app, competitive pricing, Snapshot, policy-management tools, claims reporting, roadside options, and broad insurance product availability. Complaints often involve claim delays, total loss valuations, billing issues, rate increases, cancellation notices, repair disputes, agent communication, customer-service response times, commercial policy issues, and difficulty getting a clear escalation path.

If you leave a Progressive review below, include the policy type, state, support route used, whether the issue involved claims, billing, cancellation, rates, customer service, an agent, commercial insurance, corporate office, or state insurance complaint, and whether the matter was resolved. Do not include private policy, claim, payment, vehicle, medical, address, phone, or identity information in a public comment.

Scam and Fake Progressive Support Warning

When searching for Progressive customer service, Progressive corporate office, Progressive headquarters, Progressive claims, Progressive billing, or Progressive roadside assistance, make sure you are using official Progressive.com pages, the Progressive app, a verified agent, or trusted corporate-office resources. Be cautious with fake phone numbers, fake claims messages, fake billing notices, fake refund offers, fake employment offers, and third-party pages asking for payment or personal information before providing help.

Do not provide passwords, one-time passcodes, full payment-card numbers, bank login details, driver’s license photos, Social Security numbers, insurance documents, wire transfers, gift card numbers, remote access, or private claim records to anyone who contacts you unexpectedly claiming to represent Progressive, a refund department, a claims department, an agent, or customer service. If unsure, go directly to Progressive.com or use the number shown in your official Progressive policy documents.

Progressive Competitors and Related Corporate Office Pages

Customers researching Progressive corporate office information may also compare related insurance corporate office pages, including State Farm Corporate Office, Farmers Insurance Corporate Office, Liberty Mutual Corporate Office, GEICO Corporate Office, and Allstate Corporate Office. These companies may have similar complaint categories involving claims, billing, rates, policy changes, cancellations, renewals, agents, repairs, app access, and customer-service escalation.

Related Resources

Frequently Asked Questions About Progressive Corporate Office

Where is Progressive headquarters?

Progressive headquarters are located at 300 North Commons Blvd., Mayfield Village, OH 44143.

What is the Progressive corporate office address?

The Progressive corporate office address is The Progressive Corporation, 300 North Commons Blvd., Mayfield Village, Ohio 44143.

What is the Progressive Insurance main office address?

The Progressive Insurance main office and corporate headquarters address is 300 North Commons Blvd., Mayfield Village, OH 44143.

What is the Progressive corporate office phone number?

The Progressive corporate office phone number is 1-440-461-5000.

What is the Progressive customer service phone number?

Progressive customer support can be reached at 1-855-347-3939. You can also use Progressive.com, the Progressive app, chat, email support, or your online account.

What is the Progressive claims phone number?

Progressive claims can be reached at 1-800-776-4737. You can also report or view a claim through the Progressive app or claims center.

What is Progressive’s email address?

Progressive generally routes customer email through its official Contact Us page and logged-in account tools. For investor relations, use in****************@*********ve.com. To report claims or other insurance fraud, use re*********@***************ve.com.

Who is the CEO of Progressive?

Tricia Griffith is CEO and President of Progressive.

Is Progressive a public company?

Yes. The Progressive Corporation is a publicly traded company listed on the New York Stock Exchange under the stock symbol PGR.

How do I file a complaint with Progressive?

Start with Progressive customer service, claims support, your agent, or the department tied to your policy. Keep your policy number, claim number, support history, documents, and requested resolution. If the issue remains unresolved, escalate through Progressive corporate office or your state department of insurance.

Should I contact Progressive corporate office about an insurance claim?

Start with the assigned claims adjuster or claims department first. Ask for a supervisor if needed. Corporate correspondence is better suited for unresolved or higher-level issues after normal claims and customer-service routes have been attempted.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint-route, and review information for major companies, insurance companies, financial institutions, retailers, restaurants, automotive companies, travel companies, and service providers. This page is designed to help readers identify the correct Progressive corporate office, customer-service, claims, billing, policy, commercial insurance, investor relations, fraud-reporting, state insurance complaint, or escalation route before contacting headquarters.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with The Progressive Corporation, Progressive Casualty Insurance Company, Progressive Insurance, Progressive Commercial, any Progressive subsidiary, any insurance agent, any claims adjuster, any repair shop, any state department of insurance, or the NAIC. This page is for informational purposes only. Corporate details, phone numbers, addresses, support routes, policy terms, claim procedures, billing practices, coverage decisions, and complaint processes may change over time. For official help with a Progressive policy, claim, bill, refund, cancellation, rate, agent, fraud report, commercial policy, or customer-service issue, visit Progressive.com or contact Progressive through official channels.

Share Your Experience

Have you contacted Progressive corporate office, Progressive customer service, Progressive claims, Progressive Commercial, a Progressive agent, a claims adjuster, investor relations, a state insurance department, or another Progressive support route about a policy, claim, bill, cancellation, rate increase, refund, repair, total loss, Snapshot issue, commercial policy, or customer-service complaint? Share your experience below.

Helpful reviews include the policy type, state, issue type, support route used, how long it took to receive a response, and whether the complaint was resolved. Please do not post private information such as policy numbers, claim numbers, VINs, driver’s license details, payment information, Social Security numbers, addresses, phone numbers, email addresses, accident reports, repair documents, medical information, or screenshots containing private data.

Progressive Disappointing Claim Results

May 21, 2025

Progressive, Failure to follow through with claims! Really dropped the ball and left us hanging on a total loss with a $36k car note after being totaled. No follow through to other company for other driver( they were at fault). Had to turn them into insurance commission. Next action. Lawsuit

K G

Progressive Disappointing Home Claim Issues

April 29, 2025

Progressive, Follow up to my previous comment on March 31, 2025. Opened my water damage claim on March 17th as stated in previous comment, it is now April 29th and still I am in a mess and no news on if contractor estimate will be approved. The contractor sent it in on April 21st he dropped the ball as well since he was out on April 11th and his estimate was supposed to only take a couple days. My adjustor who I contacted today said the estimate is still under review, how long does it take he has had the estimate since April 21st? I am so frustrated at the lack of urgency on everyone’s part in this process. It is not their lives that are being disrupted and turned upside down. I have cut up walls, slab where flooring was and a mess since the mitigation company finished. I know they see me as just a claim number, but I have a life and family too. So, the saga continues. I could start the repairs with the minimal check from Progressive they did issue, but I am hesitant since I do not know if the contractors bid will be approved and what happens if it is not? No communication from Progressive on the process.

C L F

Progressive Excellent Commercial

April 21, 2025

Progressive, Commercials! This is the best commercial I have seen in many years. The rabbit named Hoot. Very good!

A M

Progressive Disappointing Experience

April 12, 2025

Progressive, Lost Trust. I believe insurance companies are suppose to be about trust, trust that you are there. I have an ongoing issue with Progressive. I started a policy, presented all documents needed and verification for PIP, as I live in the state of Michigan and Insurance can be pricy. You must have No-Fault and you must provide proof that you have medical coverage. The first policy all was well. The second policy was approaching and I needed to sign. I received emails almost daily that it was approaching, policy was ending I needed to sign and pay for the renewal to be valid. I called and spoke with numerous agents concerning the documents stating I was covered medically and this would cut my insurance payments installments in half of the nearly $500 they were charging me. I emailed the documents, faxed and mailed them, they never received them , I’m told. Agents at times would say, ‘I see them being processed” , the next call, no one sees anything. I eventually made the payment, so I would me covered. I can’t say this is all of Progressive per say, I know that if you tell someone that there policy is ending and not to worry the documents will be processed, they think they can trust that, so they make the payment and then call again two weeks later and no one can find the documents at all. I thought Progressive was better than this. It’s already difficult being a single woman or man in Michigan paying what is required, why take advantage of them. If you fall through mid policy and go to another insurance company to have affordable insurance, they will then process your documents and apply it to your credit report.

M V

Progressive Disappointing Home Claim Issues

March 31, 2025

Progressive, Disappointing Customer Service. I opened a Home Claim on March 17, 2025. I followed the link in the email to connect to my Desk Claim person, I called left a message never heard back and continued making calls through Friday. After my last call to her that Friday March 21st, her supervisor called and apologized that my claim was transferred to someone else who was going to be on vacation that whole next week I found out later. He said if I needed anything to call him and he gave his direct line. Later that day I called him to see if I should move my dad to a hotel and if it would be covered, never received a call back. Then that Monday, March 24th the original claim person called finally. She stated she was taking the claim back and would reach out to the 2 companies involved and call me back that day and that she would need a week to get everything figured out I guess. Needless to say she never called nor has anyone else. I called today again, and left messages with everyone still no response. Tried to call various numbers to go up the chain of command as I care for my dad who is 95 years old with a lung disease, my daughter and granddaughter in the house. I don’t know if moving him out is covered or not because I can’t get a call back from anyone. Don’t know if any mold is in the house, since the last mold sample done which was on March 21st. I called a restoration company to come out. This whole process from the start has been very upsetting and stressful I can not believe that no one has the consideration or common decency to return a simple phone call. If I ran my company like this I wouldn’t have a company. Obviously, they dropped the ball and hopefully we all in this house will be safe.

C F
Corporate Office Headquarters