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Progressive, Putting unsafe vehicles back on the road and ripping off our customers. I am the owner of an auto body shop in New Jersey, we have a nightmare every time we have a Progressive claim, just about every customer goes away unhappy with Progressive, they are not paying to put the in the insured vehicle back to pre-accident condition, after a Progressive claim the vehicle will never be the same again never mind unsafe. The adjusters are not even qualified to inspect a vehicle, all they are is photographers, the supervisor goes over the vehicle with them on the computer before they can pay for anything by looking at pictures, this is no way to see damages. they hire kids that have no vehicle experience. the adjusters have no idea what they are looking at.

Progressive, Very poor communications and rude service. What started out with good communications to get my damaged 2023 Subaru repaired (hit by a deer) has turned into a stressful, drama fell event with rude agents and the body shop staff yelling over the phone telling me not to contract them…they are too busy with other claims, work and understaffed. In my first report on the deer hit, while still on the scene, was with a very nice agent Margaret Hargas in Wisconsin, who asked if I had a particular repair shop…I asked her to contact Jim Keras, Subaru, where I bought my car. She called me back and told me Jim Keras had closed their body shop and were using ICON Collision for their repair’s. Asked her if Progressive was okay with using that shop or should I use another. The agent said Progressive was okay with ICON. ICON, I find out after Progressive had me put my car in the shop on the14th…does a lot of upcharges/overcharges above what Progressive and other insurance companies are willing to pay, and my local agent confirms that is the case on a lot of their work. When I called ICON’s and asked for the manager, they passed me to technician who manages the repairs. He told me he didn’t understand how there could be any up charges for a new car…further he said they do up charges on about 70% of their repairs!! ICON’s intake estimator also told me the same thing…no reason for any up charges on a new car. At this time, they have broken the passenger window while under their repairs and are talking over charges of $3,000.00 out of pocket!! This seems to be robbery and abuse of seniors and others trap in their greedy scheme. It’s my understanding that this practice also used by other body shop in the Memphis area. Any help in this matter from Progressive management would be greatly apricated. I will be communicating with the BBB and perhaps the local TV stations to share my concerns with this ongoing overcharging of seniors, folks on a limited income and others. Shameful to say the least. Take a look at ICONs reviews (I should have). I trusted Progressive to do the right thing…there is far too much abuse going on in my option. Thank in advance for help in this matter.

Progressive, Keeps changing the monthly payment. My debit card was compromised in June, I had to cancel and order a new card, I called them and gave them my checking account number, well Progressive used the canceled card, when I called they said I had given them the wrong number, I called my bank and they stated that no they had put the canceled debit card twice. so then I called again and they told me that iIowed June and July. I spoke with an agent and they said I could make my regular payment for June and then in two weeks I could make my July payment. well I got a bill for over a hundred dollars over my regular monthly payment I requested that they go back and listen to the recorded phone conversation, I was on the phone for over an hour, Progressive spends a lot of money selling their name, however when they let down customers those people will tell everyone about their experience. They have found different, way to raise my monthly payment, by saying they used my po box address as my home address, by charging me $5 for auto payment, by changing my monthly payment, by not giving me a straight answer, by very poor customer service.

I’m new to the company effective April 15, 2023 I had an incident on May 10, 2023 I reported a claim, since then I have spoken to two individuals and all they are doing is giving me the third degree like I can’t get anywhere as far as getting service if I would have known that this is how you treat your customers I would never have came to Progressive and I will be contacting the BBB next since I’m having a problem getting my vehicle repaired and whatever legal action necessary and the insurance commission.

Answer your phone when called… It’s amazing the degree you go to to NOT speak with. a ustomer… An automated answering machine equals Horrible Customer Service.. Is that how you want to be defined…?