Use this page to find USAA corporate office and headquarters information, including the San Antonio corporate address, official customer support phone numbers, insurance and banking complaint routes, fraud and privacy guidance, reviews, and related resources. USAA is a financial services group serving military members, veterans, and eligible family members with insurance, banking, credit card, loan, retirement, and related financial products.
USAA Corporate Office and Headquarters Contact Information
- Company / Brand: USAA
- Legal Name: United Services Automobile Association
- USAA Corporate Office Address: 9800 Fredericksburg Road, San Antonio, TX 78288, USA
- USAA Main Phone Number: 1-210-531-USAA (8722)
- USAA Customer Support Phone Number: 1-800-531-USAA (8722)
- TTY / Relay: 711
- Official Website: USAA.com
- USAA Customer Support: USAA Support
- USAA Claims Center: Claims Center
- USAA Security and Fraud Help: Identify and Avoid Scams
- USAA Careers: USAA Careers
Important: USAA’s customer support numbers are official member-support routes, not guaranteed executive complaint lines. Because USAA issues insurance, banking, credit card, loan, and financial products, members should use the correct official route for their specific issue before mailing sensitive documents or using a regulatory complaint process.
USAA Headquarters and San Antonio Corporate Campus
USAA is headquartered at 9800 Fredericksburg Road in San Antonio, Texas. This address is commonly used for USAA corporate office, USAA headquarters, USAA HQ, and USAA corporate address searches.
USAA operates through multiple affiliated companies and product lines, including insurance, banking, credit cards, auto loans, home loans, retirement, life insurance, annuities, and partner-serviced investment products. Because of that structure, the correct complaint route depends on whether your issue involves an insurance claim, bank account, credit card, mortgage, loan, investment account, fraud alert, privacy request, or account-access problem.
USAA Banking, Insurance, and Investment Route Note
USAA members should avoid assuming that one phone number or office handles every issue. For example, an auto insurance claim, bank account dispute, credit card fraud issue, life insurance question, mortgage matter, or investment account question may be handled by a different USAA company, department, partner, or regulator.
Older pages may list a USAA Investment Management phone number. USAA’s current investing pages direct members to partner resources, including Schwab, while USAA Asset Management Company’s mutual fund, ETF, and 529 businesses were acquired by Victory Capital in 2019. If your question involves an investment account, mutual fund, ETF, 529 plan, brokerage account, or advisory relationship, verify the current servicing company through USAA, Schwab, Victory Capital, or your account documents before sending personal or financial information.
Choose the Correct USAA Support Route
Use USAA Support for general member-service questions, account access, profile changes, insurance billing, claims, banking support, credit card questions, loans, and product-specific help.
Use the USAA Claims Center for auto, property, renters, homeowners, life, or other insurance claims. Use USAA’s fraud and security pages if you suspect account takeover, phishing, spoofed phone calls, identity theft, unauthorized transactions, or suspicious messages.
For accessibility questions, use USAA’s accessibility support information. For job applications and employment questions, use the USAA Careers page. For regulatory or formal complaint issues, first document your contact with USAA and then use the correct insurance, banking, or financial-product complaint route for your issue.
What to Have Before Contacting USAA Corporate Office
Before contacting USAA corporate office, customer support, claims, banking support, or a regulatory complaint route, gather:
- Your USAA member number or account reference
- The product involved, such as auto insurance, homeowners insurance, checking, credit card, loan, claim, or investment account
- Policy number, claim number, account number, or case number if available
- Dates, payment records, statements, letters, emails, call logs, and chat transcripts
- Names or IDs of representatives, adjusters, supervisors, or departments involved
- A short timeline of the issue and the specific resolution you are requesting
How to Escalate a USAA Complaint
Start with the official USAA support route for the product involved. Ask for the issue to be documented and request a case number, claim number, or written confirmation. If a representative promises a payment correction, refund, claim review, fraud investigation, account change, or coverage explanation, ask where that promise will appear in your online account, claim file, message center, or written correspondence.
If the issue remains unresolved, prepare a written complaint summary. Include your account or policy reference, dates, amounts, claim details, documents, screenshots, and the specific resolution requested. Do not post account numbers, Social Security numbers, claim documents, military records, medical records, or financial statements in public comment sections.
Insurance Complaint and Regulatory Options
For insurance issues involving claim delays, claim denials, premium increases, coverage disputes, adjuster concerns, cancellation, nonrenewal, or settlement problems, start with USAA’s claims or insurance support route. If the issue remains unresolved, you may consider contacting the insurance department in the state where the policy is issued or where the claim is being handled.
The National Association of Insurance Commissioners provides a state insurance department directory. Texas policyholders may also use the Texas Department of Insurance complaint process when appropriate. State insurance departments generally ask for policy details, claim numbers, letters, photos, repair estimates, payment records, and a clear explanation of the complaint.
Banking, Credit Card, Loan, and Credit Reporting Complaint Options
For USAA Federal Savings Bank issues involving checking or savings accounts, credit cards, debit cards, deposits, electronic transfers, stop payments, unauthorized transactions, account closures, loan servicing, or credit reporting, start with USAA support and keep a written record of your contact.
If the bank issue remains unresolved, the Office of the Comptroller of the Currency provides HelpWithMyBank.gov for complaints involving national banks and federal savings associations. The Consumer Financial Protection Bureau also accepts complaints about financial products and services, including checking accounts, savings accounts, credit cards, credit reports, mortgages, vehicle loans, money transfers, and related consumer financial issues.
Fraud, Scam, and Spoofed USAA Phone Number Warning
Be careful when searching online for a USAA corporate phone number, USAA complaint line, USAA fraud department number, USAA claims number, or USAA customer support number. Financial brands are often targeted by phishing, spoofed caller ID, fake fraud alerts, fake refund messages, remote-access scams, and account-takeover attempts.
If someone contacts you claiming to be USAA, do not provide passwords, one-time codes, debit card numbers, full account numbers, Social Security numbers, remote computer access, or money transfers. Go directly to USAA.com, use the USAA Mobile App, or call the official USAA number at 1-800-531-USAA (8722) before taking action.
Common Reasons Members Contact USAA Corporate Office
Members search for USAA corporate office, USAA headquarters, USAA corporate address, USAA HQ, USAA customer support, or USAA complaint contacts for issues such as:
- Auto, homeowners, renters, life, or property insurance claims
- Claim delays, claim denials, repair estimates, or settlement disputes
- Bank account, credit card, loan, mortgage, or payment issues
- Fraud alerts, unauthorized transactions, identity theft, or account security problems
- Premium increases, policy cancellation, nonrenewal, or coverage questions
- Credit reporting, electronic funds transfer, or error-resolution disputes
- Military benefits, SCRA questions, eligibility, or membership issues
- Investment, retirement, annuity, or partner-serviced account questions
USAA Reviews and Complaints
Current CorporateOfficeHeadquarters.com reader comments include individual complaints about membership concerns, claims handling, litigation or claim-documentation issues, long claims delays, customer service, rate increases, and unresolved complaints.
These reviews reflect individual member experiences and should not be treated as universal facts about every USAA employee, adjuster, representative, claims department, bank department, insurance company, or corporate response. If you have contacted USAA corporate office, claims, customer support, banking support, a state insurance department, the OCC, or the CFPB about a USAA complaint, you can share your experience below.
About USAA
USAA was founded in 1922 and is known for serving military members, veterans, and eligible family members. The organization provides or connects members with insurance, banking, credit card, loan, retirement, life insurance, annuity, and related financial products.
USAA is closely associated with its San Antonio headquarters and its military-focused member base. Because USAA operates through multiple affiliated companies and product lines, members should confirm the correct support route, regulator, and mailing address before sending sensitive documents or filing a formal complaint.
Competitors and Related Corporate Office Pages
USAA competes with major insurance companies, banks, credit card issuers, and financial services companies. Customers comparing corporate office contacts and complaint routes may also want to review State Farm Corporate Office, Allstate Corporate Office, GEICO Corporate Office, Nationwide Corporate Office, Progressive Corporate Office, and Bank of America Corporate Office.
Related Resources
- Official USAA Website
- USAA Customer Support
- USAA Claims Center
- USAA Scam and Fraud Guidance
- USAA Accessibility Information
- USAA Careers
- OCC HelpWithMyBank.gov Complaint Form
- CFPB Submit a Complaint
- NAIC State Insurance Department Directory
- Texas Department of Insurance Complaint Help
- USAA Customer Service Numbers
- Insurance Company Corporate Offices and Phone Numbers
Frequently Asked Questions About USAA Corporate Office
Where is USAA corporate office located?
USAA corporate office is located at 9800 Fredericksburg Road, San Antonio, TX 78288.
What is the USAA customer support phone number?
USAA customer support can be reached at 1-800-531-USAA (8722). USAA also lists 1-210-531-USAA (8722).
Is the USAA customer support number a corporate complaint line?
No. The USAA support numbers are official member-support routes, but they should not be treated as guaranteed executive complaint lines. Ask for documentation, a case number, claim number, or escalation route for the product involved.
How do I complain about a USAA insurance claim?
Start with USAA Claims or the adjuster assigned to your claim. Keep the claim number, repair estimates, photos, call logs, letters, and payment records. If the issue remains unresolved, you may consider contacting the state insurance department for the policy or claim location.
How do I complain about USAA banking or credit card issues?
Start with USAA banking or card support and keep a record of your contacts. If the issue remains unresolved, you may consider HelpWithMyBank.gov for eligible bank complaints or the CFPB for eligible financial-product complaints.
How do I avoid fake USAA support numbers?
Go directly to USAA.com, use the USAA Mobile App, or call 1-800-531-USAA (8722). Do not share passwords, one-time codes, full card numbers, or account credentials with anyone who contacts you unexpectedly.
Is CorporateOfficeHeadquarters.com affiliated with USAA?
No. CorporateOfficeHeadquarters.com is not affiliated with USAA, United Services Automobile Association, USAA Federal Savings Bank, USAA insurance companies, or any USAA affiliate.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, contact routes, complaint guidance, and reader review space for major companies and brands. We update pages when addresses, ownership details, support routes, phone numbers, review themes, or escalation options change.
Page Update Note
This page was updated on June 30, 2026 to include USAA’s San Antonio corporate office address, official support phone numbers, corrected customer-support wording, CSN link, current visible COH review themes, investment-account routing note, fraud warning, banking complaint resources, insurance complaint resources, and revised complaint guidance.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with USAA, United Services Automobile Association, USAA Federal Savings Bank, USAA insurance companies, or any USAA affiliate. This page is for informational, review, and complaint purposes only. It is not legal, financial, banking, insurance, claims, credit, investment, tax, or regulatory advice. For account-specific questions, claims, payments, investments, privacy requests, fraud alerts, regulatory complaints, or sensitive documents, verify current information directly with USAA, your account servicer, your insurance department, the OCC, the CFPB, or another appropriate official route.
Share Your Experience
If you have contacted USAA corporate office, USAA customer support, claims, banking support, a state insurance department, the OCC, the CFPB, or another official route about a USAA complaint, please share your experience below. Your review may help other readers understand which contact method worked and what information was needed.
