adidas USA corporate office headquarters is located at adidas Village, 5055 N Greeley Avenue, Portland, OR 97217. The official phone number published for adidas North America is 1-800-982-9337, which is also adidas’ U.S. Customer Service number for orders, returns, refunds, delivery, adiClub, gift cards, products, and store concerns. adidas America, Inc. is part of adidas AG, the global sportswear company headquartered in Herzogenaurach, Germany. Customers should normally use Customer Service, the online Help Center, or the store involved before escalating an unresolved complaint to the Portland corporate office.
adidas USA Corporate Office and Headquarters Contact Information
- U.S. Company: adidas America, Inc.
- North America Headquarters: adidas Village
- adidas USA Corporate Address: 5055 N Greeley Avenue, Portland, OR 97217, USA
- Official North America Phone Number: 1-800-982-9337
- adidas U.S. Customer Service: 1-800-982-9337
- Global Parent Company: adidas AG
- Global Head Office Address: Adi-Dassler-Strasse 1, 91074 Herzogenaurach, Germany
- Global Head Office Switchboard: +49 9132 84 0
- Chief Executive Officer: Bjørn Gulden
- Official U.S. Website: adidas.com/us
- U.S. Help Center: adidas Help and Customer Service
- Contact Customer Service: Contact adidas
- Order Tracker: Track an adidas Order
- Returns and Exchanges: adidas Return Information
- Store Locator: Find an adidas Store
- adiClub: adidas Membership Information
- Careers: adidas Careers
- Global Corporate Website: adidas Group
- Investor Relations: adidas Investor Relations
adidas publishes 1-800-982-9337 for both its North America location and U.S. Customer Service. It does not clearly identify a separate public Portland executive switchboard or corporate complaints-department number. Calling the published number is appropriate, but most consumer concerns will be handled as Customer Service matters.
adidas North America Headquarters in Portland, Oregon
adidas North America headquarters is located at adidas Village, 5055 N Greeley Avenue, Portland, Oregon 97217. This is the office people are generally looking for when searching for adidas USA headquarters, adidas U.S. HQ, adidas North American headquarters, adidas Portland office, adidas corporate office, adidas headquarters address USA, or the adidas.com headquarters phone number in the United States.
The Portland campus supports adidas’ business in North America, including management, marketing, product, sales, ecommerce, retail operations, corporate careers, and other regional functions. It should not be confused with a retail store, distribution center, return warehouse, customer pickup location, or product-repair facility.
Do not mail shoes, clothing, returns, warranty requests, gift cards, or order documents to the Portland headquarters unless adidas specifically instructs you to use that address. Online returns must follow the authorization and shipping process provided through adidas.com.
adidas USA Headquarters vs. Global Head Office
The Portland office is adidas’ North America headquarters. The global adidas head office is at the World of Sports campus, Adi-Dassler-Strasse 1, 91074 Herzogenaurach, Germany.
The global office handles adidas AG leadership, worldwide governance, investor relations, corporate communications, global strategy, sustainability, and other company-wide matters. The Portland office is the more relevant corporate location for most United States business and consumer issues.
U.S. customers should not call the German switchboard for a domestic adidas.com order, store return, gift card, adiClub account, delayed refund, or delivery complaint. Those matters should begin with adidas U.S. Customer Service.
adidas Corporate Office vs. Customer Service
adidas corporate offices handle regional and global company management, legal and corporate matters, careers, media, commercial partnerships, real estate, investor matters, and higher-level unresolved concerns.
adidas Customer Service handles online orders, shipping, delivery, returns, exchanges, refunds, gift cards, adiClub accounts, promotions, product questions, store information, and general complaints. Call 1-800-982-9337 or use the official chat and Help Center.
A local adidas store should normally be contacted first when a complaint involves an in-store purchase, employee interaction, fitting room, store condition, local inventory, store pickup, pricing display, or return presented at that location.
Choose the Correct adidas Contact Route
- Online order status: Use the official Order Tracker or sign in to the adidas account.
- Delayed, missing, incomplete, or damaged order: Contact adidas Customer Service with the order and tracking information.
- Return or exchange: Start the return through adidas.com and follow the authorization and shipping instructions.
- Missing refund: Keep the return tracking, warehouse delivery date, refund confirmation, and original payment method available.
- Store complaint: Contact the store manager, then call Customer Service if the concern remains unresolved.
- Product quality problem: Keep the product, receipt, article number, photographs, and purchase information.
- Gift-card issue: Use adidas gift-card support and keep the card number private.
- adiClub account or points: Sign in to the adidas account or contact Customer Service.
- Promotion or discount: Review the offer terms and provide the code, dates, and eligible product information.
- Privacy request: Use adidas’ official privacy-policy and data-request options.
- Careers or job application: Use the official adidas Careers website.
- Media or investor inquiry: Use the global adidas Group corporate contact routes.
- Unresolved company-level complaint: Contact the Portland office after documenting the normal support routes already attempted.
What to Have Before Contacting adidas Corporate
- The adidas order number or store receipt
- The purchase, delivery, return, or refund date
- The product name, article number, size, color, and quantity
- The shipment tracking number and carrier information
- The return authorization and return tracking number
- The store location when the purchase or complaint was in person
- Photographs of damaged, defective, or incorrect merchandise
- The gift-card or adiClub issue, with sensitive details shared privately
- The customer-service case or chat reference
- The names or departments previously contacted
- A short timeline and the specific resolution requested
Do not publish order numbers, gift-card numbers, payment-card information, passwords, security codes, adiClub account information, home addresses, phone numbers, email addresses, employee personal information, or unredacted receipts in public comments.
How to Escalate an adidas Complaint
Begin with adidas Customer Service at 1-800-982-9337 or use the official chat route. Explain whether the concern involves an order, delivery, return, refund, store, product, promotion, gift card, or adiClub account.
Ask for a case or chat reference. Keep notes showing the date, representative, promised action, return status, refund amount, replacement order, and expected response date.
For an in-store problem, contact the manager at the store involved. Provide the location, date, approximate time, receipt information, employee role, and requested resolution without unnecessarily publishing an employee’s name or private information.
If Customer Service and store management do not resolve a substantial concern, written corporate correspondence may be sent to:
adidas America, Inc.
adidas Village
5055 N Greeley Avenue
Portland, OR 97217
Send copies rather than original receipts or financial records. Do not mail returned merchandise to the corporate office unless adidas gives written instructions directing the return there.
Common Reasons Customers Contact adidas Corporate Office
- Finding the adidas U.S. headquarters address or phone number
- Escalating an unresolved Customer Service complaint
- Delayed, missing, damaged, incomplete, or cancelled orders
- Returns that have not been processed
- Refunds that have not appeared on the original payment method
- Incorrect products, sizes, colors, or quantities
- Product quality, durability, workmanship, or safety concerns
- Limited-release, personalized, customized, or final-sale disputes
- Gift-card balances, refunds, or redemption problems
- adiClub points, levels, rewards, vouchers, or account access
- Promotion, coupon, student, military, healthcare, or eligibility concerns
- Store service, employee conduct, accessibility, or return complaints
- Privacy, security, counterfeit-product, or fake-support concerns
- Careers, media, legal, commercial, or corporate correspondence
adidas Online Order and Delivery Complaints
Online-order complaints may involve delayed processing, cancelled products, split shipments, missing packages, incorrect tracking, damaged cartons, incomplete orders, or an order delivered to the wrong address.
Use the Order Tracker before contacting support. Compare all shipment notices because one order may be divided into multiple packages. Keep the confirmation email, tracking number, delivery photograph, product list, and carrier information.
If tracking shows delivery but the package cannot be found, verify the shipping address, check with household members and nearby delivery locations, and contact the carrier when appropriate. Report the issue to adidas promptly and keep any carrier investigation number.
Customers who purchased through another retailer or marketplace should contact that seller when it controls the order, shipping, cancellation, or refund process.
adidas Returns, Exchanges, and Refund Complaints
adidas currently allows most eligible online products to be returned within the period stated in its U.S. return policy. Certain limited-release products may have a shorter return window, and personalized or final-sale merchandise may have different rules.
Start the return through adidas.com and follow the provided instructions. Keep the return label, carrier receipt, tracking result, warehouse delivery date, and return confirmation until the refund or exchange is complete.
A return being delivered to the warehouse does not necessarily mean the refund is issued immediately. adidas may inspect the returned product before approving the credit.
If a refund was approved but has not appeared, confirm the amount, approval date, original payment method, and expected processing period. Gift-card purchases may be refunded differently from credit-card or other payment transactions.
adidas Store and Product Complaints
Store complaints may involve employee interactions, checkout, inventory, fitting rooms, accessibility, cleanliness, local promotions, pickup orders, pricing, or how a return was handled.
Ask for the manager while the transaction and employees involved can still be identified. Keep the receipt and note the store, date, approximate time, product, and requested resolution.
Product complaints may involve stitching, sole separation, fabric damage, sizing, color transfer, missing parts, defects, or performance concerns. Retain the item, receipt, packaging, tags, article number, and photographs.
Stop using a product when continued use may create a safety risk. Contact adidas and review any applicable official safety or recall information. Immediate injuries or emergencies should be addressed through appropriate medical or emergency services rather than waiting for corporate correspondence.
adiClub, Gift Card, and Promotion Complaints
adiClub complaints may involve missing points, membership levels, rewards, vouchers, app access, duplicated accounts, product access, or a benefit that did not apply during checkout.
Sign in and review the account activity before contacting support. Keep screenshots with private details removed and note the purchase, promotion, reward, and date involved.
Gift-card complaints may involve an incorrect balance, failed redemption, lost card, refund issued to a gift card, or disagreement about where the card can be used. Do not publish the gift-card number or security code.
Promotion and discount eligibility can depend on the product, date, membership status, location, and exclusions. Save the offer terms and checkout screenshot before the promotion expires.
adidas Privacy, Fake Support, and Counterfeit Product Warning
Use adidas.com, the official adidas app, an official store page, or a phone number published by adidas before sharing order, account, or payment information.
Be cautious with fake outlet websites, counterfeit merchandise, social-media advertisements, giveaway messages, employment offers, refund notices, and sponsored search listings displaying unofficial customer-service numbers.
Do not provide passwords, one-time passcodes, full payment-card numbers, bank-login information, gift-card codes, cryptocurrency, wire transfers, or remote access to a device in response to an unsolicited call, email, text, or social-media message.
Privacy and data requests should use adidas’ official Privacy Policy and customer-support routes. Do not send identity documents or private account records to an email address obtained from an unverified website.
adidas Reviews and Complaints
adidas reviews vary by product, retailer, store, order type, delivery carrier, return method, limited release, employee team, and support route. Positive feedback may mention product design, comfort, athletic performance, store service, successful delivery, or a smooth return.
Commenters on this page have discussed a delayed refund after an exchange was cancelled, dissatisfaction with a brand or corporate decision, and a privacy or data-handling concern. Other complaints may involve cancelled orders, missing deliveries, product quality, refunds, limited releases, gift cards, adiClub accounts, promotions, or difficulty reaching an effective escalation route.
When leaving an adidas review below, include whether the purchase was online or in a store, the approximate date, product type, issue category, support route used, response time, and whether the complaint was resolved. Do not publish private payment, order, address, account, or employee information.
adidas Ownership, Reebok, and TaylorMade
adidas America, Inc. operates within the global adidas organization headed by adidas AG. adidas AG is headquartered in Herzogenaurach, Germany.
Reebok is no longer owned by adidas. adidas completed its sale of Reebok to Authentic Brands Group in 2022. TaylorMade and related golf brands were also sold and should not be described as current adidas group companies.
Questions involving a Reebok, TaylorMade, Fossil, eyewear, fragrance, or other licensed-brand product may require support from the company currently responsible for that product rather than adidas corporate headquarters.
adidas Competitors and Related Corporate Office Pages
adidas competes with global athletic-footwear, apparel, and sports-equipment companies. Related corporate-office pages include Nike Corporate Office, Under Armour Corporate Office, and Puma Corporate Office.
Related Resources
- Official adidas U.S. Website
- adidas Help Center
- Contact adidas Customer Service
- adidas Order Tracker
- Return an adidas Product
- adidas Refund Information
- adidas Store Locator
- adiClub Membership
- adidas Gift Card Information
- adidas U.S. Privacy Policy
- adidas Global and North America Headquarters
- adidas Group Corporate Contact
- adidas Careers
- adidas Investor Relations
Frequently Asked Questions About adidas Corporate Office
Where is adidas USA headquarters?
adidas North America headquarters is located at adidas Village, 5055 N Greeley Avenue, Portland, OR 97217.
What is the adidas USA headquarters phone number?
The official phone number published for adidas North America is 1-800-982-9337. adidas also uses this number for U.S. Customer Service.
Is 1-971-234-2300 still the adidas corporate phone number?
adidas’ current official North America headquarters and U.S. contact pages publish 1-800-982-9337. The older 1-971-234-2300 number should not be treated as the currently verified public headquarters number.
How do I contact adidas corporate?
Call 1-800-982-9337 or send written correspondence to adidas America, Inc., adidas Village, 5055 N Greeley Avenue, Portland, OR 97217. Consumer complaints should normally begin with Customer Service.
Where is the global adidas head office?
adidas AG’s global headquarters is located at Adi-Dassler-Strasse 1, 91074 Herzogenaurach, Germany.
What is the adidas Germany headquarters phone number?
The global adidas AG switchboard is +49 9132 84 0.
Who owns adidas USA?
adidas America, Inc. is part of the North American adidas organization ultimately headed by adidas AG in Germany.
Who is the CEO of adidas?
Bjørn Gulden is chief executive officer of adidas AG.
Does adidas still own Reebok?
No. adidas completed the sale of Reebok to Authentic Brands Group in 2022.
Does adidas still own TaylorMade?
No. adidas completed the sale of TaylorMade and related golf brands in 2017.
How do I complain about an adidas order or refund?
Call 1-800-982-9337 or use adidas chat. Keep the order number, delivery or return tracking, refund confirmation, prior contacts, and requested resolution available through the private support channel.
How do I track an adidas order?
Use the official adidas Order Tracker and enter the requested order information. Contact Customer Service if the order is missing, damaged, incorrect, cancelled, or substantially delayed.
How do I return an adidas product?
Start the return through adidas.com and follow the current authorization, packaging, and shipping instructions. Do not mail merchandise directly to the Portland corporate office.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, leadership, complaint-route, and review information for retailers, sportswear brands, financial institutions, airlines, hotels, restaurants, and other major organizations. This page is designed to help readers distinguish adidas North America headquarters from Customer Service, local stores, Order Tracker, returns, refunds, adiClub, gift-card support, careers, and adidas AG’s global head office.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with adidas America, Inc., adidas AG, adidas.com, adiClub, any adidas store, Reebok, TaylorMade, any licensed-product partner, any delivery company, any employee, or any customer-service representative. This page is provided for informational purposes only.
Addresses, phone numbers, executives, ownership details, store locations, support hours, products, availability, delivery terms, return windows, refund procedures, promotion rules, membership benefits, gift-card terms, privacy processes, and complaint routes may change. Visit adidas.com or contact adidas through an official company channel for current information.
Share Your Experience
Have you contacted adidas USA corporate office, Customer Service, an adidas store, Order Support, Returns, adiClub, gift-card assistance, careers, or the global adidas head office? Share your experience with an order, delivery, return, exchange, refund, product, store complaint, promotion, gift card, adiClub account, privacy concern, employee interaction, or corporate escalation below.
Helpful reviews include whether the purchase was online or in a store, the store city and state when relevant, approximate date, product type, issue category, support route used, response time, and whether the complaint was resolved. Please do not post order numbers, gift-card details, payment information, passwords, security codes, home addresses, phone numbers, email addresses, private employee information, or screenshots containing personal data.