Hakim Optical Corporate Office Headquarters HQ 

I bought 2 pairs of glasses in July for six hundred and something. They were supposed to be ready within a couple of weeks but had to wait 5 weeks. One pair was ready a couple of weeks ago but I said I wanted to get them at the same time so the warranty would start together for both of them. When I finally picked them up I said “so the warranty will start from today—right? They said the warranty started from the date I purchased them which meant the warranty started in July even though I didn’t get them till August. In one pair the lens is cracked from where the nose piece is attached to the lens.(frameless type) They will fix them one time but if they crack again I would have to pay the cost to fix them. This is the first & last time I will get glasses from them. when I asked what I would have to pay to exchange the cracked ones for ones with a frame rather than fixing the broken ones they said they had to phone the head office. they called & said they would give me 50% off new ones. The cost for new ones was $390,00 which was ridiculous if there was supposed to be 50% off..this means the glasses were actually worth 780.00 which was more than I paid for both original pairs. when I said that the price is crazy I was told it included getting the broken ones fixed. I did not want the broken pair as they wouldn’t be covered under warranty again. I wanted to exchange them for new sturdier ones in place of the ones that broke. terrible, terrible service.& would not recommend them to my worst enemy.