Eyemart Express corporate office is located at 13800 Senlac Drive, Suite 200, Farmers Branch, TX 75234. The primary Eyemart Express corporate phone number and customer-service number is 1-888-372-2763. Eyemart Express also lists a Farmers Branch office number at 1-972-488-2016.
Customers with concerns involving glasses, lenses, warranties, prescriptions, insurance, online orders, refunds or store service should normally begin with the store involved or Eyemart Express Customer Service before contacting the Farmers Branch office.
Eyemart Express Corporate Office Address and Phone Numbers
Eyemart Express LLCCustomer Communications Center
13800 Senlac Drive, Suite 200
Farmers Branch, TX 75234
United States
- Company: Eyemart Express LLC
- Eyemart Express Corporate Address: 13800 Senlac Drive, Suite 200, Farmers Branch, TX 75234
- Eyemart Express Corporate Phone Number: 1-888-372-2763
- Customer Service Number: 1-888-372-2763
- Farmers Branch Office Number: 1-972-488-2016
- Customer Service Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time
- Farmers Branch Office Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
- Official Contact Form: Contact Eyemart Express
- Store Locator: Find an Eyemart Express Store
- Official Website: EyemartExpress.com
- Returns and Exchanges: Eyemart Express Returns and Exchanges
- Customer FAQs: Eyemart Express FAQs
- Privacy Requests: pr************@************ss.com
- Careers: Eyemart Express Careers
- Parent Company: VSP Vision
- Eyemart Express CEO: Mike Nuzzo
- Company Type: Privately held subsidiary of VSP Vision
- Founded: 1990
- Founder: Dr. Doug Barnes
Important: The toll-free number 1-888-372-2763 is the primary customer-service contact. The local number 1-972-488-2016 is associated with the Farmers Branch office listing and should not be treated as a separate nationwide complaint hotline.
Eyemart Express Headquarters in Farmers Branch, Texas
Eyemart Express headquarters and Customer Communications Center are located in Farmers Branch, a Dallas-area city in Texas.
The official address is:
Eyemart Express LLC13800 Senlac Drive, Suite 200
Farmers Branch, TX 75234
Customers sometimes search for the location as the Eyemart Express Dallas office because Farmers Branch is part of the Dallas–Fort Worth metropolitan area. The complete mailing city should remain Farmers Branch.
The headquarters address is not the best destination for an immediate adjustment, frame repair, prescription review, eyewear pickup or examination concern. Those issues should normally begin with the store or doctor’s office involved.
Eyemart Express Corporate Number Versus Customer Service
Eyemart Express uses the same toll-free number for its published customer-service and corporate contact route:
Call this number for:
- Unresolved store complaints
- Eyeglass order questions
- Warranty concerns
- Frame-restyle questions
- Prescription-change questions
- Online-order support
- Billing and receipt questions
- Insurance-processing concerns
- General company information
- Escalation after contacting a local store
The Farmers Branch number, 1-972-488-2016, is a local office listing. Customers may be redirected to the toll-free support line or the store responsible for the order.
Eyemart Express Customer Service Hours
- Monday through Friday: 8:00 a.m. to 5:00 p.m. Central Time
- Saturday: Regular corporate customer-service hours are not listed
- Sunday: Regular corporate customer-service hours are not listed
Individual store hours vary. Use the official store locator to verify the current hours and telephone number for the location involved.
Does Eyemart Express Have a Customer-Service Email?
Eyemart Express does not currently display one general customer-service email address on its main Contact Us page.
Customers should use:
- The official online contact form
- Customer Service at 1-888-372-2763
- The local Eyemart Express store
- The doctor’s office responsible for an eye examination or prescription
- The online-return system for an eligible online order
The email address pr************@************ss.com is published for privacy questions and requests. It should not be used as a general frame, lens, refund or store-complaint email.
Do not send complete payment-card numbers, insurance identifiers, medical records, prescriptions, Social Security numbers or passwords through an unverified email address.
Who Owns Eyemart Express?
Eyemart Express is owned by VSP Vision. VSP Vision completed its acquisition of Eyemart Express in January 2025.
Eyemart Express continues operating as an optical retail company within the VSP Vision organization. The company’s family of retail brands includes:
- Eyemart Express
- Vision 4 Less
- Visionmart Express
- Eyewear Express
Eyemart Express is not separately traded on a public stock exchange.
Readers researching the parent organization may also review the VSP Vision Corporate Office page.
Who Is the CEO of Eyemart Express?
Mike Nuzzo is the most recently confirmed Eyemart Express chief executive officer in official company materials.
Following VSP Vision’s acquisition, Eyemart Express continued to operate under its existing brand while integration opportunities were evaluated.
Executive roles can change. Vendors, job applicants, media contacts and formal business correspondents should confirm current leadership through Eyemart Express or VSP Vision before addressing important documents to a particular executive.
How to Escalate an Eyemart Express Complaint
- Start with the store involved: Ask for the general manager or optical manager.
- Describe the exact concern: Explain whether it involves the frame, lenses, prescription, tint, coating, fit, insurance, price, order status or employee interaction.
- Keep the receipt and order information: Save the purchase receipt, order number, prescription and warranty records.
- Bring the glasses back for inspection: Many fit, vision and workmanship concerns require an in-person evaluation.
- Request the applicable correction: Ask whether the concern qualifies for an adjustment, repair, frame restyle, prescription change or warranty replacement.
- Call Customer Service: Contact 1-888-372-2763 if the store does not resolve the issue.
- Submit the contact form: Provide the store, purchase date, order information and previous management response.
- Request a case number: Keep the reference number and dates of each contact.
- Contact the doctor separately when appropriate: Examination and prescription concerns may be controlled by an independent optometrist.
- Use an outside route when necessary: Depending on the issue, this may include an insurance company, card issuer, state optometry board, consumer-protection agency or qualified medical professional.
What to Have Before Contacting Eyemart Express
- Store location
- Date of purchase
- Order or receipt number
- Frame brand and model
- Type of lenses
- Prescription information shared only through an official private channel
- Insurance plan and claim information
- Photographs of damaged frames or lenses
- Text or email notifications about order status
- Names or roles of store employees and managers contacted
- Doctor or optometrist office involved
- Previous case or reference number
- A concise timeline
- The specific resolution requested
Do not publish complete prescription records, insurance identification numbers, payment-card details, birth dates, home addresses, private telephone numbers or employee personal information in a public review.
Glasses Not Ready and Same-Day Service Complaints
Eyemart Express promotes same-day glasses and states that a large majority of its glasses are completed in under one hour. However, same-day availability can depend on:
- The prescription
- Lens material
- Progressive or multifocal design
- Lens coating
- Tint
- Frame compatibility
- Special-order requirements
- Lab workload
- Equipment or inventory availability
Some prescriptions and specialty products may require seven to 14 business days.
When an order is delayed:
- Check the order status with the store.
- Confirm whether all pairs or only one pair are ready.
- Ask whether a text notification was sent in error.
- Request the revised completion date.
- Keep copies of text and email updates.
- Ask the manager to document any promised adjustment.
Do not travel a long distance solely because of an automated notification without confirming the order status when a delay would create a significant hardship.
Eyemart Express Return and Exchange Policy
Eyemart Express currently describes the following customer-assistance options:
- Frame restyle: One free frame restyle within 30 days
- Prescription change: Prescription changes within 90 days
- Frame protection: Most frames include one year of protection against physical frame damage, subject to exclusions
- Adjustments: Free in-store adjustments may be available
- Minor repairs: Stores may assist with nose pads, screws and basic adjustments
Coverage does not automatically include lost or stolen frames or every type of lens damage. ExpressCare+ may provide additional protection, depending on the plan purchased.
Bring the glasses, receipt and applicable protection-plan information to the store. Ask the associate to identify the specific policy and exclusion being applied.
Incorrect Prescription or Difficulty Seeing
Problems seeing clearly through new glasses can involve:
- An incorrect prescription
- An adaptation period
- Incorrect pupillary-distance measurements
- Progressive-lens positioning
- Frame alignment
- Lens fabrication
- A change in vision
- A medical eye condition
Return to the store so the glasses can be inspected and adjusted. Bring an older pair when available so the measurements and visual experience can be compared.
If the concern may involve the prescription itself, contact the doctor who performed the examination. The doctor’s office can review the examination and determine whether an updated prescription is appropriate.
Seek timely care from an eye-care or medical professional for sudden vision loss, eye pain, flashes, new floaters, trauma or another urgent visual symptom rather than waiting for a corporate-office response.
Eye Exams and Independent Optometrists
Eye examinations at or near Eyemart Express locations are commonly provided by independent doctors of optometry. Doctors in some states may be employed by Eyemart Express.
This distinction matters because:
- The doctor’s office may maintain the examination records.
- The doctor is responsible for the prescription issued.
- The doctor’s office may have a separate telephone number and billing system.
- A doctor complaint may require a different privacy or regulatory route.
- Eyemart Express may be responsible for fabricating the glasses but not for the examination itself.
Ask whether the doctor is independent and obtain the doctor’s business name and contact information before leaving the location.
How to Obtain an Eyeglass Prescription
The doctor or optometry practice that performed the eye examination generally maintains and releases the prescription.
Contact that office directly when requesting:
- A copy of the eyeglass prescription
- A contact-lens prescription
- Examination records
- A prescription correction
- An explanation of examination findings
Eyemart Express accepts current outside eyeglass prescriptions. Expired prescriptions are not accepted.
Eyemart Express Insurance Complaints
Eyemart Express states that it accepts more than 1,000 insurance plans, but plan participation and benefits can vary by store and location.
Insurance concerns may involve:
- A store being out of network
- Incorrect benefit information
- A balance remaining on the receipt
- A claim not being processed
- Medicare or Medicaid eligibility
- A promotion not combining with insurance
- An online order not accepting insurance
Before purchasing, ask the store to verify:
- Network status
- Frame allowance
- Lens allowance
- Copays
- Upgrade costs
- Frequency limits
- Whether a discount can be combined with insurance
Eyemart Express does not currently process vision-insurance benefits directly for online orders. Customers may need to pay and seek reimbursement from the insurer.
VSP Vision Insurance at Eyemart Express
Eyemart Express joined the VSP Vision Care network for most VSP members in 2025.
Network status, participating locations and individual plan benefits can still vary. VSP members should confirm eligibility and expected costs with the store and VSP before placing an order.
Ownership by VSP Vision does not mean that every purchase is fully covered or that every VSP plan provides identical benefits.
Eyemart Express Billing and Pricing Complaints
Billing complaints may involve:
- A price that differs from an advertisement
- Lens upgrades
- Coatings or tints
- Insurance balances
- A promotion that was not applied
- A duplicate payment
- A financing account
- A refund that has not appeared
Request an itemized receipt showing:
- Frame price
- Lens price
- Material and design upgrades
- Coatings
- Tints
- Protection plans
- Insurance payments
- Discounts
- Remaining customer balance
Ask for a written explanation of the exact disputed line item. Retain promotional emails or screenshots showing the offer terms.
Online Order and Shipping Complaints
Online-order complaints may involve:
- Incorrect frames
- Prescription-entry problems
- Missing tracking information
- Shipping delays
- Incorrect delivery address
- Damaged eyewear
- Fit or appearance concerns
- Insurance reimbursement
- An online return
Keep the order number, prescription information, shipping confirmation, tracking record, packaging and photographs.
Customers without a nearby store can use Eyemart Express’s online-return process for an eligible order.
Do not post the complete order number, prescription or delivery address publicly.
Frame, Lens and Tint Complaints
Eyewear complaints may involve:
- Loose or uneven frames
- Broken hinges
- Missing screws or nose pads
- Scratched lenses
- Coating defects
- Incorrect or uneven tint
- Progressive-lens positioning
- Frames that feel too tight or loose
- Lenses that were cut incorrectly
Return to the store and ask for the glasses to be inspected by an associate or lab specialist. Explain what has already been adjusted and what remains incorrect.
Keep the interaction factual and ask the manager to become involved if repeated corrections have not resolved the concern.
Eyemart Express Privacy Requests
Eyemart Express publishes the following contact for personal-information and privacy requests:
- Phone: 1-888-372-2763
- Email: pr************@************ss.com
- Mail: Eyemart Express LLC, Customer Communications Center, 13800 Senlac Drive, Suite 200, Farmers Branch, TX 75234
Privacy requests may involve access, correction, deletion or other rights available under applicable state law.
Prescription and examination records held by an independent doctor may require a separate request directly to the doctor’s office.
Eyemart Express Careers and Human Resources
Eyemart Express does not prominently publish one universal public Human Resources number for every employee, former employee, applicant, payroll matter, benefit question or workplace complaint.
Job Applicants
Applicants should use the official careers page to search for positions such as:
- Retail sales associates
- Optical associates
- Lab technicians
- Licensed opticians
- General managers
- District managers
- Corporate and administrative roles
Current Employees
Current employees should use their manager, Human Resources representative and official internal payroll, benefits, leave, safety or employee-relations system.
The customer-service and Farmers Branch office numbers should not be presented as dedicated payroll or benefits hotlines.
Do not publish employee IDs, Social Security numbers, pay records, schedules, medical information or disciplinary documents publicly.
Eyemart Express Scam and Fake Support Warning
Be cautious of fake Eyemart Express support numbers, eyewear promotions, insurance messages, refund offers and job advertisements.
- Verify telephone numbers through EyemartExpress.com.
- Use the official store locator.
- Do not disclose passwords or one-time verification codes.
- Do not provide a complete payment-card number to an unexpected caller.
- Do not pay a supposed refund or warranty fee using gift cards or cryptocurrency.
- Do not send prescriptions or identification documents to an unverified email address.
- Verify an unexpected order, insurance or refund message through official support.
Eyemart Express Reviews and Complaints
Four reader reviews are currently visible on this CorporateOfficeHeadquarters.com page.
Reported experiences include:
- Positive service and assistance selecting appropriate frames
- A store honoring an online promotional discount for an in-person purchase
- A positive experience involving an examination and glasses completed quickly
- A customer receiving a notification that glasses were ready when the order was reportedly not complete
- Difficulty obtaining a clear order update by telephone
- A complaint involving lens-tint adjustments
- Allegedly rude and unprofessional conduct by lab technicians
These reviews describe individual experiences at particular stores. They do not establish that every Eyemart Express location, optometrist, lab technician or customer-service representative will provide the same experience.
No reliable aggregate star rating is currently displayed on this page. A useful review should identify the store, approximate date, product or service, issue, manager response, corporate-support route used and whether the concern was resolved.
About Eyemart Express
Eyemart Express was founded in 1990 by optometrist Dr. Doug Barnes with the goal of making prescription eyewear more accessible, affordable and quickly available.
The company’s services and products may include:
- Prescription eyeglasses
- Single-vision lenses
- Progressive and multifocal lenses
- Prescription sunglasses
- Safety glasses
- Children’s eyewear
- Frame adjustments and minor repairs
- In-store lens laboratories
- Same-day glasses for qualifying prescriptions
- Online eyewear ordering
- Vision-insurance processing in stores
- Eye examinations through associated doctors
An official April 2025 company announcement described Eyemart Express as operating 255 locations nationwide. Store totals can change as locations open, relocate or close.
Eyemart Express Competitors and Related Corporate Offices
- LensCrafters Corporate Office
- Visionworks Corporate Office
- Stanton Optical Corporate Office
- MyEyeDr Corporate Office
- VSP Vision Corporate Office
Other competitors include America’s Best Contacts & Eyeglasses, Pearle Vision, Warby Parker, Walmart Vision Centers, Costco Optical, Target Optical, local optical retailers and independent optometry practices.
Official Eyemart Express Resources
- Official Eyemart Express Website
- Eyemart Express Contact Form
- Eyemart Express Store Locator
- Returns and Exchanges
- Eyemart Express FAQs
- Eye Exams and Glasses Information
- Eye Exam Information
- Eyemart Express Privacy Policy
- Eyemart Express Careers
- VSP Vision Corporate Office
Frequently Asked Questions About Eyemart Express Corporate Office
What is the Eyemart Express corporate phone number?
The primary Eyemart Express corporate and customer-service phone number is 1-888-372-2763.
Where is the Eyemart Express corporate office?
Eyemart Express corporate office is at 13800 Senlac Drive, Suite 200, Farmers Branch, TX 75234.
What is the Eyemart corporate office number?
The nationwide customer-service and corporate contact number is 1-888-372-2763. The local Farmers Branch office listing is 1-972-488-2016.
Where is Eyemart Express headquarters?
Eyemart Express headquarters is in Farmers Branch, Texas, in the Dallas metropolitan area.
What is the Eyemart Express Farmers Branch phone number?
The Farmers Branch local office listing is 1-972-488-2016. Customer Service can be reached at 1-888-372-2763.
What are Eyemart Express customer-service hours?
Customer Service is available Monday through Friday from 8 a.m. to 5 p.m. Central Time.
Does Eyemart Express have a customer-service email?
Eyemart Express does not currently display one general support email on its Contact Us page. Customers should use the contact form or telephone number.
How do I file an Eyemart Express corporate complaint?
Begin with the store manager. If the concern is not resolved, call 1-888-372-2763 or submit the official contact form and request a case number.
What should I do if my Eyemart Express glasses are not ready?
Contact the store and confirm whether the entire order is complete. Keep any text or email notification and request an updated completion estimate.
What is the Eyemart Express return policy?
Eyemart Express offers a free frame restyle within 30 days and prescription changes within 90 days. Other warranty terms and exclusions may apply.
Do Eyemart Express frames have a warranty?
Most frames include one year of protection against physical frame damage, subject to exclusions. Lost or stolen frames and lens damage may not be covered by the standard frame warranty.
Who handles a complaint about an eye exam?
Contact the doctor or optometry office that performed the examination. Many doctors at or next to Eyemart Express stores operate independently.
Can I use an outside prescription at Eyemart Express?
Yes. Eyemart Express accepts current, unexpired outside eyeglass prescriptions.
Does Eyemart Express accept insurance?
Eyemart Express states that it accepts more than 1,000 insurance plans. Participation and benefits vary by location and plan.
Can I use vision insurance for an online Eyemart Express order?
Eyemart Express does not currently process insurance benefits directly for online orders. Customers may be able to seek reimbursement from their insurer.
Who owns Eyemart Express?
Eyemart Express is owned by VSP Vision.
Who is the CEO of Eyemart Express?
Mike Nuzzo is the most recently confirmed Eyemart Express CEO in official company materials.
How many Eyemart Express stores are there?
An official April 2025 announcement described 255 Eyemart Express locations nationwide. The exact number can change.
Is CorporateOfficeHeadquarters.com affiliated with Eyemart Express?
No. CorporateOfficeHeadquarters.com is an independent corporate-contact and consumer-review website and is not affiliated with Eyemart Express or VSP Vision.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information and public review pages since 2004.
Information is reviewed using official company contact pages, privacy policies, store listings, warranty and return information, corporate announcements and visible reader submissions when available.
Corporate addresses, telephone numbers, leadership, ownership, store counts, insurance participation, warranties and complaint routes can change. Verify important information directly with Eyemart Express before mailing documents, purchasing eyewear or sharing private information.
Page Update Note
This Eyemart Express corporate office page was updated on July 29, 2026
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Eyemart Express LLC, VSP Vision, Vision 4 Less, Visionmart Express, Eyewear Express, any Eyemart Express store, optometrist, insurance company, financing provider or government agency.
Eyemart Express, VSP Vision and related names, logos, trademarks and service marks belong to their respective owners. Corporate addresses, phone numbers, leadership, store locations, insurance participation, prices, warranties, prescription policies and complaint procedures may change without notice.
CorporateOfficeHeadquarters.com cannot access eyewear orders, prescriptions, examination records, insurance claims, payment accounts, employee records or customer-service cases. It cannot issue refunds, adjust glasses or contact Eyemart Express on a reader’s behalf.
This page does not provide medical, optometric, insurance, legal, employment or financial advice. Contact Eyemart Express, the examining doctor, an insurer, card issuer, regulator, medical professional or other qualified party when appropriate.
Share Your Eyemart Express Experience
Have you contacted an Eyemart Express store manager, lab specialist, optometrist, Customer Service or the Farmers Branch corporate office about a complaint?
Share your experience below and identify the general store, approximate purchase date, type of eyewear or service, issue, support route used, whether a case number was provided and whether the concern was resolved.
Privacy warning: Do not post complete prescriptions, medical records, insurance identification numbers, payment-card information, order access details, home addresses, private phone numbers, employee records or other sensitive personal information in a public review.