Eyemart Express Corporate Office Headquarters HQ 

On 8.11.23, I visited your Shortpump store, (location #159, 11643 West Broad Streeet, Henrico, Va 23233 (804) 433-3949) to look for new glasses. Your Sales associates Rachel and your store manager were very professional and willing to assist. Unfortunately, I could NOT say the same for your two technicians that made the glasses. I have never in the history of being a consumer experienced such unprofessional, disrespectful, rude, and embarrassing behaviors from employees at a business in my life. I selected a pair of glasses and PAID the fee to have the lenses tinted. When the glasses were ready, I was not satisfied with the tint and asked if the glasses could be tinted a tad bit darker; but not too dark. When I received the glasses the second time, they were considerably darker, and I was not satisfied. I asked the associate, Rachel, if she could please ask the technicians to lighten the lens a bit and that where things when very bad, very fast. Both technicians began yelling and complaining about my request and one technician told the associate, Rachel that he was “absolutely NOT going to adjust the tint again”. His response was so loud it could be heard throughout the store. The other technician began banging on the desk and shouting; stating he was sick of working on my glasses and how he knew he was “right” with the tent the first time and he too did not want to make any further adjustments to my lenses. I, as well as everyone else in the store could hear them yelling obscenities and it was a complete embarrassment to me and the other patrons. Also, I’m not quite sure what protocols are or are not acceptable in Eyemart Express locations but I would imagine that a technician taking his hair braids out in the lab while working on customers glasses would be an unusual sight, but that is what we were all subjected to on top of the ranting and raving. I approached the counter and spoke with your manager and expressed my dissatisfaction with the unprofessional behavior of her employees and I just wanted the glasses so I can leave. She spoke with the workers and convinced them to fix the lenses and I sat and waited. Once I received my glasses, receipt, and eyeglass case, I told her that I will NEVER return to that store again. I was an EyeMart customer for YEARS but that Short Pump location and its staff have completely tarnished the EyeMart brand and reputation.