• H
  • Buy Buy Baby Corporate Office Headquarters

Buy Buy Baby Corporate Office Headquarters

Leave a Reply

  1. I went to the Woodbridge, New Jersey store today (4/23/22) to return an item I bought as a gift online. I took the item to the store inside the cardboard box it was shipped in with receipt. I was told I needed to get a gift card because it was tied to a registry. I questioned this as I had the original receipt and asked for the manager. Through discussion the Manager told me I should I have told them this was bought as a gift instead of a gift received (gifts received from registry apparently need to be returned as a gift receipt). I told her the staff needed to be better trained and ask if this was a gift to give or receive. Customers won't think otherwise.

    Than the Manager (Jasmine) told me because the item was purchased as an online item which is not available in store, I needed to return it through store via Fed Ex and she provided me with a packing slip. I asked for the return receipt and I was told the packing slip was my receipt. I told her if item was lost or stolen I had no means to prove I returned it. She insisted packing slip was my receipt. I returned the item at the store and came home with the packing slip. I reviewed the customer return policy and nowhere does it indicate that items purchased online not available in stores cannot be returned at a store.

    I then called Customer Service and complained about having a packing slip to serve as a receipt and was told that store could have given me a refund and returned the package. I went back to the store with my husband and we both spoke to the Manager and again requested a return receipt from the store. The manager continued to insist the packing slip was our return receipt. So we then asked for the item back as we would return ourselves. She took the item out of a shipping box and gave us the item. We asked for the original shipping box we took the item to the store which she then threw at us a ripped cardboard box. We asked for the one she took the item out of and she refused walk away from us to the back of the store. This was not a good customer service experience. This Manager (Jasmine) is not management qualified and should not be customer facing. She was rude and uncooperative and she should not be working at this company. As a result of my experience I no longer wish to shop at this company.

     
  2. Unfortunately, the Frisco, TX store have a bunch of inept staff. This is not the first time I had had a bad experience with the management at this store. There is a "Clearance" wall and I located two pieces of clothing for my grandbaby. One Tommy Hilfiger 3-piece outfit, no clearance price on the label, also another Tommy Hilfiger denim outfit on the "Clearance" wall and again no pricing. When I get to the sales counter, they tell me one outfit is not on Clearance and the other one is half price, if and only if, I buy the full price outfit at $80.00.
    I ask them, "why is it under the Clearance wall"? Now it was not the only one on the clearance wall, there were several of the same items. Their answer: "Well we are moving things around right now and so it's obviously not on sale, that's the price" I took several photos to show Corporate that this is "misrepresentation" at its worst! Corporate need to evaluate this store and its management.

     
  3. There was no card indicating who the gift was from, so my wife was humiliated at a baby shower as being the only one who did not get the expectant mother, our niece, a gift. You need to send a card to them telling them that the gift was from Aunt Pam. We received confirmation that the gift was delivered, but it didn't have the message. The registrant's ID No. is 550672309 Our Order No. is BAB-383-996-2434 Our complaint number to try to get this resolved is Case # 211-106-057-60812 Your people said there is no mechanism for sending a card. That is troubling.

     
  4. Hello,
    I have a problem with BuyBuyBaby. I signed up as a new subscriber to earn the 20% OFF ANY SINGLE ITEM, no mentions of exclusion. I intend to purchase an item for my first grandson who will be arriving in May. After providing my email to buybuybaby and setting up a cart for a Doona Stroller/Infant Car Seat, I waited to receive the 20% OFF Coupon in my email. The next day the coupon arrived, however there was a long list of brands excluded, including Doona. I have since done some research on FTC as it relates to deceptive advertisement and strongly urge BuyBuyBaby to honor the original advertisement, and the one that is presently on you’re website. I also strongly urge BuyBuyBaby to modify the advertisement so that you are no longer deceiving consumers- luring them into providing their personal info with 20% discount of ANY single item that you have absolutely no intentions of honoring. Then after the BAIT unsuspecting consumers, you SWITCH the deal included ONLY ITEMS whose brands are not EXCLUDED. I am going to file a complaint on with the FTC if this issues is not resolved with expediency and satisfactory.

     
  5. HELLO,

    I RECENTLY SHOPPED AT YOUR STORE IN OMAHA NE. OFF OF L STREET. I WAS VERY DISAPPOINTED BY THE WAY I WAS TREATED DURING THE PURCHASE PROCESS. THE INITIAL SALE PERSON GAVE FALSE INFORMATION REGARDING PRICING. THEN THE SUPERVISOR ADDED OTHER FALSE INFORMATION. ONCE I SHOWED THE DISCREPANCIES LOST ALL DESIRE TO PURCHASE. THIS ISNT THE WAY YOU TREAT YOUR CUSTOMER.

    SINCERELY

    BRETT HENDERSON

     
  6. I bought my son and his wife nursery furniture as a gift. One piece arrived – still awaiting the others. The item that arrived is a night stand and should have been a changing topper for the dresser. When calling to get it correct, customer service informed me they WILL NOT correct it with me. They said HE must call. I ordered it, I paid for it with MY credit card, but they cannot speak to me about getting the order correct. UNBELIEVABLE. I guess the buyer has zero rights with this company. I will not be shopping at any of the BuyBuy Baby stores nor online again. This is very disappointing as I have two grandchildren on the way. Amazon has never given me any issues like this. I really hope that when the large furniture arrives, that it is correct and what I ordered and already paid for.

     
{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}
Corporate Office Headquarters
>