Lord & Taylor is a historic American retail name that now operates primarily as an online shopping and licensing brand. People often search for the Lord & Taylor corporate office when they need the current corporate address, ownership information, customer care phone number, return guidance, refund help, or a way to escalate a complaint about an online order.
Lord & Taylor Corporate Office and Headquarters Contact Information
- Brand: Lord & Taylor
- Current Brand Owner / Licensing Company: Regal Brands Global
- Regal Brands Global Contact Address: 1370 Broadway, 11th Floor, New York, NY 10018, USA
- Lord & Taylor Customer Care Phone Number: 1-833-307-0177
- Lord & Taylor Customer Care Email: **@***********or.com
- Customer Care Hours: Monday–Friday, 9:00 a.m. to 5:00 p.m. EST, closed weekends and holidays
- Official Website: lordandtaylor.com
- Official Contact Page: Lord & Taylor Contact Us
- Returns Page: Lord & Taylor Shipping & Returns
Older Lord & Taylor corporate listings may show the former 275 Madison Avenue address, older New York phone numbers, old text support numbers, or legacy credit-card contacts. Because Lord & Taylor has changed ownership and no longer operates as the same physical department-store chain, customers should start with the current official Lord & Taylor website and Regal Brands Global information instead of relying on older directory listings.
Lord & Taylor Headquarters and Ownership Update
Lord & Taylor was once one of the best-known department store chains in the United States, with a long history in New York retail. The company later went through bankruptcy, store closures, and multiple ownership changes. Today, Lord & Taylor is best understood as an online retail and brand-licensing operation rather than a traditional chain of department stores.
Regal Brands Global currently presents itself as the company behind the modern Lord & Taylor brand. The current Lord & Taylor website sells fashion, designer items, accessories, jewelry, shoes, men’s products, home goods, pre-loved merchandise, and clearance items. Since the current operation is digital-first, most customer issues should be handled through Lord & Taylor’s online customer care routes rather than an old physical store or former corporate-office listing.
Choose the Correct Lord & Taylor Support Route
- Online order, shipping, tracking, or account issue: Use Lord & Taylor Customer Care at 1-833-307-0177 or **@***********or.com.
- Return or exchange issue: Start with the official Shipping & Returns page and return center.
- Refund problem: Keep your return tracking number and contact Customer Care if the refund timeline has passed.
- Brand, licensing, or corporate matter: Use Regal Brands Global’s contact information rather than the order-support route.
- Legacy Lord & Taylor credit card issue: Contact the card issuer or the financial institution shown on your statement, because current Lord & Taylor customer care may not manage legacy credit-card accounts.
What to Have Before Contacting Lord & Taylor Corporate Office
- Order number and account email
- Tracking number and delivery status
- Return authorization, return label, or return tracking number
- Product name, designer, size, color, and SKU if available
- Photos of damaged, incorrect, or missing items
- Copy of your receipt, order confirmation, or refund notice
- Dates of prior emails, calls, chats, or return submissions
- A short explanation of the resolution you are requesting
How to Escalate a Lord & Taylor Complaint
Start with Lord & Taylor Customer Care and keep the issue specific. For an online order complaint, include your order number, item details, shipping address ZIP code, tracking number, and screenshots of any error messages or support replies. For returns, keep the tracking number from the return shipment and the date the package arrived at the return facility.
If the issue is not resolved, follow up in writing through the official Customer Care email. Include a short timeline, the previous support response, and the resolution you want, such as a refund, replacement, return-label correction, exchange review, missing-package investigation, or status update.
If the complaint involves a payment dispute, unauthorized charge, missing refund, or charge from a third-party payment provider, contact your bank, card issuer, or payment service as well. For old Lord & Taylor credit card accounts, check your billing statement for the current issuer and use that issuer’s official contact information.
Common Reasons Customers Contact Lord & Taylor Corporate Office
- Finding the current Lord & Taylor corporate office or headquarters information
- Questions about Lord & Taylor ownership after the department-store closures
- Online order status and shipping delays
- Returns, exchanges, and refund timing
- Missing, damaged, wrong, or defective items
- Final-sale item questions
- International vendor, duty, or return-fee concerns
- Customer care response delays
- Questions about pre-loved, designer, or marketplace-style merchandise
- Brand licensing, partnerships, or corporate inquiries
Returns, Refunds, and Shipping Guidance
Lord & Taylor’s current return policy is important to review before ordering. Eligible items may have a short return window, and some items may be excluded from return if they are final sale, intimate apparel, opened beauty products, customized products, altered jewelry, or otherwise outside the stated return requirements.
Because Lord & Taylor works with multiple vendors, shipping and return handling may vary by item. Some orders may ship from different facilities, and some returns may need separate return labels. Keep all tracking numbers until the refund is completed. If a returned item shipped from outside the United States, additional fees may apply under the current policy.
Scam, Fake Website, and Marketplace Warning
When shopping for Lord & Taylor products online, use the official Lord & Taylor website and avoid unfamiliar domains, social media sellers, fake discount ads, and third-party pages claiming to provide special refund or order support. Do not give your password, verification code, full payment card number, or personal account information to anyone who contacts you unexpectedly claiming to represent Lord & Taylor.
If you see an unfamiliar Lord & Taylor charge, first check your order history, email confirmation, payment app, and shipping notice. If you still do not recognize the charge, contact Lord & Taylor Customer Care and your bank or card issuer.
Lord & Taylor Reviews and Complaints
Current reader-submitted COH feedback for Lord & Taylor includes an individual complaint about a missing refund after a returned item and difficulty getting a response from customer service. This is one reader’s experience and should not be treated as a universal result for all Lord & Taylor orders, returns, or customer care contacts.
If you leave a Lord & Taylor review below, include the order type, item category, support route used, dates of contact, and whether the issue involved shipping, returns, refunds, a damaged item, a missing order, a designer item, or a legacy account issue. Do not post full order numbers, tracking numbers, addresses, payment card details, or private account information.
About Lord & Taylor
Lord & Taylor traces its history to 1826 and was long associated with New York department-store retail. The brand became known for fashion, accessories, beauty, home merchandise, and department-store service. After the closure of its physical stores and later ownership changes, the Lord & Taylor name now continues through online retail and brand licensing.
The current Lord & Taylor website focuses on a curated online assortment that may include designer goods, apparel, handbags, accessories, jewelry, shoes, men’s products, home goods, clearance merchandise, and pre-loved products.
Competitors and Related Corporate Office Pages
Customers researching Lord & Taylor corporate office information may also compare other department store and fashion retail headquarters pages such as Nordstrom corporate office, Macy’s corporate office, Bloomingdale’s corporate office, Kohl’s corporate office, and Saks Fifth Avenue corporate office. These companies may have different corporate structures, return policies, credit-card issuers, and customer-service routes.
Related Resources
- Lord & Taylor Official Contact Page
- Lord & Taylor Shipping & Returns
- Lord & Taylor FAQ
- Lord & Taylor Return Center
- Regal Brands Global
- Nordstrom Corporate Office
- Macy’s Corporate Office
- Bloomingdale’s Corporate Office
Frequently Asked Questions About Lord & Taylor Corporate Office
Where is Lord & Taylor corporate office now?
Lord & Taylor is now tied to Regal Brands Global. Regal Brands Global lists its contact address as 1370 Broadway, 11th Floor, New York, NY 10018. Older Lord & Taylor addresses may refer to prior owners or the former department-store operation.
What is the Lord & Taylor customer service phone number?
Lord & Taylor’s current official contact page lists Customer Care at 1-833-307-0177, available Monday through Friday during stated business hours.
What is the Lord & Taylor customer service email?
Lord & Taylor lists **@***********or.com for customer care issues.
Is Lord & Taylor still a department store chain?
No. Lord & Taylor no longer operates as the same physical department-store chain. The brand now operates primarily as an online shopping and brand-licensing business.
Who owns Lord & Taylor?
Regal Brands Global is the current company associated with the modern Lord & Taylor brand and licensing operation.
How do I complain about a Lord & Taylor order?
Contact Lord & Taylor Customer Care with your order number, account email, tracking number, item details, and a clear explanation of the issue. For refunds, keep your return tracking number and written proof of the return.
How long do Lord & Taylor returns take?
Return timing depends on the current Lord & Taylor return policy, item category, vendor, and shipment details. Customers should review the Shipping & Returns page before ordering and keep return tracking until the refund is complete.
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CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies and brands. We focus on helping readers identify the correct corporate contact path while keeping official company information separate from reader-submitted reviews and complaints.
Page Update Note
This Lord & Taylor corporate office page was reviewed and updated on June 29, 2026 to reflect the brand’s current online-first status, Regal Brands Global ownership/contact information, updated customer care phone number and email, return/refund guidance, older contact-number cleanup, and current COH reader review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Lord & Taylor, Regal Brands Global, or any related company. This page is for informational purposes only. Ownership, support options, return policies, shipping terms, refund rules, fees, and product availability may change over time. For account-specific help, contact Lord & Taylor directly through its official website.
Share Your Experience
Have you contacted Lord & Taylor Customer Care, Regal Brands Global, or the Lord & Taylor return center about an order, shipment, refund, return, exchange, damaged item, missing package, or legacy account issue? Share your experience below. Include the issue type, support route used, and whether your complaint was resolved, but do not post private information such as full order numbers, tracking numbers, payment details, addresses, or account login information.