Reach Pep Boys Corporate Office 

Pep Boys in Middleburg Florida. I went to Pep Boys because my SUV was making a noise like if a pig was squealing. Chris at Pep Boys said he can fix this problem. After my vehicle sat there about a week, I went up there to see if it was ready. Chris claims the car was now in perfect condition and handed me a large bill $ 1975.41 and this was what I did not expect but I had no choice but to pay this because I would have never got my car back. When I took my vehicle home, the next day the squealing noise was there and I went back and spoke to Chris and he wasn’t very nice then, I said I wanted my car fix and he then said I will give you a refund within 7 to 10 business days and that depends on how fast corporate does this and I received nothing but problems with my bank. I taped the entire conversation because I had a bad feeling about this. I will protest with a group of people that had similar problems and Pep Boys in Middleburg Florida will not get away with this. I will put this all over Facebook and twitter and Instagram and I already file a complaint with The Florida Department of Agriculture and consumer Services. This is stealing and my SUV is still not repaired. I guess Pep Boys (Chris) in Middleburg Florida likes taking advantage of their customers. All I want is my money back and never go near this Pep Boys again. It hurts when someone takes money or anything from another person.

Pep Boys, Poor service. My car was towed to Pep Boys via Fleet Response for a claim that was opened due to my car making knocking sounds after an oil change at Take 5 oil change Kaliste Saloom Lafayette, La oil change was done on 10/17/2024 & 10/20/24 the car shut down while driving only had vehicle 6 months it was towed to Pep Boys. Pep Boys advised me that they could not diagnose my car that it needed to be sent to Dodge that they could not do anything to my vehicle because they didn’t have the code to put on Dianostic machine. Car was towed 2 days later by Fleet Response and brought to Dodge. Dodge contacted me asking who added fresh oil to my vehicle since the day it was towed it had been sitting at Pep Boys again, they reassured me that they never touched the vehicle because they could not put it on the diagnostic machine. So Why Add Oil To A Vehicle If You Could Not Properly Diagnose. So With That Being Said There Is $10,000 Of Damges To My Vehicle That Both Pep Boys And Take 5 Dont Want To Take Accountabilyt For.

Pep Boys, I took my car for an oil change & when the car was done the technician Antonio told me I needed a new battery. My car was on the entire time he was changing my oil and it drained my battery. My car would not start. The manager TJ did absolutely nothing to assist. I spent money on a tow and Uber to bring my car to Nissan just for them to tell me my battery was fine and it started up. I need a refund for all my expenses ASAP ! I will Never go to another Pep Boys again!

Pep Boys, I do not know if you are the one to receive my other letter about my problem with Pep Boys. I went in for a oil change and was told of a problem with a belt and that fluid has to be flushd. I told them to do the job, but when they were none and I was ready to leave my check engine came on. when I went back inside they said that this light was on when I came in. If it as why didn’t they say so when they were telling was was wrong with my car? then I was told I would have to pay for it to be put on the machine to find out what was wrong and they would have to fix it. why would I let someone to mess up my car fix it. I went to RK Chevy, and found out that something was unpluged. Now did they do this when they were fixing the belt or did they do this to get more money? Also when I got home and looked at the paper work I found out that I had bought insurace for the belt , it was not even told to me at the time. I found out when I called the insurance company they were not happy about this and said they should of been told about this. I guess you know now that I will never use Pep Boys again and as going to write the BBB about this.

I want to send a “atta boy” and thank you to Cooper Mcarn service manager for Pep Boys at 2580 Beach Boulevard Biloxi, MS.

My starter on the car went out the day before New Years eve and I’m visiting from Indiana staying in a hotel. Luckily AAA hauled it to Pep boys who even though it was a holiday text me on what service was being preformed on my car. I was notified it was completed early Monday morning and I had no way of getting to Pep Boys except to walk, Cooper arranged for a Lyft ride, something I would have had no clue on how to do and they even picked up that cost.

Cooper Mcarn and Pep Boys saved me alot of worry and second guessing because I knew exactly what was happening.

Thank you again