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  • Reach Out To Pep Boys Corporate Office – Review – Complaints

Reach Out To Pep Boys Corporate Office – Review – Complaints 

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Pep Boys corporate office is located in Philadelphia, Pennsylvania. Below are comprehensive details about Pep Boys’ corporate headquarters, including their address, contact numbers, and a brief overview of the company.

How To Contact Pep Boys Corporate Office Headquarters

Pep Boys Corporate Office: Overview

Pep Boys Corporate Office

A Snapshot of Pep Boys’ History

Founded in 1921, Pep Boys has grown from a single auto parts store to a nationwide chain offering automotive service, tire services, and auto parts. Known for its iconic brand and commitment to service, Pep Boys has become a trusted name in the automotive service industry, offering a wide range of services and products for vehicle maintenance and repair.

The Automotive Service Industry and Pep Boys’ Position

In the competitive automotive service industry, Pep Boys stands out for its comprehensive service offerings, including repair, maintenance, and tire services. Competing with other chains like Firestone, Jiffy Lube, TireChoice, Take 5,  and Midas, Pep Boys differentiates itself with its one-stop-shop approach, catering to a wide variety of automotive needs under one roof, and a strong focus on customer service and quality workmanship.

Pep Boys’ Customer-Centric Approach

Pep Boys’ approach to business is deeply rooted in customer satisfaction. The company is dedicated to providing high-quality automotive services and products, along with knowledgeable staff to assist customers with their auto care needs. This commitment to excellence in service and customer care has earned Pep Boys a loyal customer base and a solid reputation in the automotive industry.

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Pep Boys Corporate Office Complaints, Reviews, and Feedback

We encourage you to share your experiences with Pep Boys’ services. Your feedback in the comments section is invaluable, helping others understand the company’s commitment to automotive service excellence and customer satisfaction.

Rated 2.2 out of 5
2.2 out of 5 stars (based on 3,751 reviews)

Pep Boys Fast Service With A Smile

Rated 5.0 out of 5
January 12, 2024

I want to send a “atta boy” and thank you to Cooper Mcarn service manager for Pep Boys at 2580 Beach Boulevard Biloxi, MS.

My starter on the car went out the day before New Years eve and I’m visiting from Indiana staying in a hotel. Luckily AAA hauled it to Pep boys who even though it was a holiday text me on what service was being preformed on my car. I was notified it was completed early Monday morning and I had no way of getting to Pep Boys except to walk, Cooper arranged for a Lyft ride, something I would have had no clue on how to do and they even picked up that cost.

Cooper Mcarn and Pep Boys saved me alot of worry and second guessing because I knew exactly what was happening.

Thank you again

Steve Forrester

Complaint Department Pep Boys

Rated 3.0 out of 5
May 31, 2023

At Pep Boys. Been here since 7:30 and they opened at 8:00 and they just took my car in for service at 9:05am. Getting the refurbished wheels put on with the old tires and new brakes on all four wheels. Taking the old wheels on the car to be Rehabbed. Intend to return with the rehabbed wheels and buy 4 new tires. Hope I’m out by noon.

The salesman refused to sell me brakes without rotors. He said the rusted edge will make noise. I said they shouldn’t if they are installed right. Now I have to go elsewhere. Trying to up sell me just cost them the brake sale and the new tires when I get the next wheels back, and inspection.

And all future sales.

They have closed their retail parts and accessories area for good. The only do service now but not for long.

I’m typing this as I await my car to be returned to me at Pep Boys in Warminster, Pa. 10:19am

Charles H Fratz
Corporate Office Headquarters