Skechers’ corporate office is located in Manhattan Beach, California. This page provides the Skechers headquarters address and phone number, Customer Care contacts, order and return assistance, complaint-escalation guidance, employment resources, ownership information, and reviews from Skechers customers.
Skechers Corporate Office Address and Phone Number
- Company: Skechers U.S.A., Inc.
- Current owner: Affiliates of 3G Capital
- Skechers corporate office address: 228 Manhattan Beach Boulevard, Manhattan Beach, CA 90266, USA
- Corporate office phone number: 1-310-318-3100
- Skechers Customer Care: 1-800-746-3411
- Published Customer Care hours: Monday–Friday, 6:00 a.m.–7:00 p.m. Pacific; Saturday, 7:00 a.m.–4:00 p.m. Pacific
- Customer-service email: Available through the Skechers Help Center email form
- Live chat: Available through the Skechers Help Center during published availability
- Official Help Center: Skechers Customer Care
- Orders and returns: Check an Order or Return
- Return policy: Skechers Return Policy
- Store locator: Find a Skechers Store
- Careers: Skechers Careers
- Corporate information: About Skechers
- Official website: skechers.com
The 1-310-318-3100 number is Skechers’ main corporate office number. It is not identified as a dedicated customer-service, complaint, order, return, employment, payroll, or Human Resources line.
Customers with an online order, return, refund, Skechers Plus, product, store, payment, or delivery concern should normally begin with Customer Care at 1-800-746-3411 or use the official Help Center.
Where Is Skechers Headquarters Located?
Skechers headquarters is located at 228 Manhattan Beach Boulevard, Manhattan Beach, California 90266.
Skechers says its corporate teams in Manhattan Beach manage footwear design, marketing campaigns, brand development, and global business operations. The company also operates regional offices, showrooms, distribution centers, and retail locations in multiple countries.
The Manhattan Beach address is a corporate mailing address and should not automatically be treated as a walk-in customer-service center. The official Skechers store locator also lists retail operations in Manhattan Beach, so customers should confirm the exact destination and arrange an appointment before attempting to visit a corporate department.
Which Skechers Phone Number Should You Call?
Call Skechers Customer Care
Call 1-800-746-3411 for assistance involving:
- Skechers.com orders
- Shipping and delivery
- Order tracking
- Wrong, missing, or damaged merchandise
- Returns and refunds
- Online exchanges
- Skechers Plus accounts and rewards
- Promotional codes
- Gift cards
- Website and account problems
- General product questions
- Concerns involving a Skechers-operated store
Customer Care currently publishes telephone hours of Monday through Friday from 6:00 a.m. to 7:00 p.m. Pacific Time and Saturday from 7:00 a.m. to 4:00 p.m. Pacific Time. Hours and support availability may change.
Call the Skechers Corporate Office
The corporate office number is 1-310-318-3100. This number is more appropriate for general corporate, administrative, vendor, licensing, business, or office-routing inquiries than for routine shopping concerns.
Calling the corporate number does not guarantee transfer to an executive or a separate complaint department. Consumer concerns may be referred back to Customer Care or the store involved.
How to Escalate a Skechers Complaint
- Contact the store or original seller. Begin with the store manager when the concern involves an in-store purchase, employee interaction, pricing, music, cleanliness, fitting assistance, or local return.
- Contact Skechers Customer Care. Call 1-800-746-3411, use live chat, or send a message through the Help Center.
- Provide the purchase details. Include the order number or receipt, purchase date, item name, style number, size, store or website, payment amount, and description of the concern.
- Request a case number. Record the contact date, representative’s name when provided, expected action, and estimated follow-up date.
- Follow up through the same case. Reply to the original email or chat record so the previous correspondence remains connected.
- Write to the corporate office when appropriate. Correspondence may be sent to Skechers U.S.A., Inc., 228 Manhattan Beach Boulevard, Manhattan Beach, CA 90266.
A useful complaint should explain what happened, when and where the purchase occurred, who was contacted, what response was received, and the specific resolution requested.
Keep original receipts and irreplaceable records. Send copies rather than original documents when writing to the corporate office.
What to Have Before Contacting Skechers
- Online order number or store receipt
- Purchase date
- Store location or retailer name
- Shoe or product style number
- Size and color
- Shipping and return tracking numbers
- Photographs of the product or packaging when relevant
- Copies of emails, chats, and prior responses
- Refund or replacement requested
Do not post order numbers, account passwords, payment-card details, home addresses, gift-card numbers, private telephone numbers, personal email addresses, or shipping labels in a public review.
Skechers Online Order Complaints
Customers experiencing a problem with a Skechers.com order should check the order status and contact Customer Care with the order number and account email.
Common online-order concerns include:
- Order not received
- Package marked delivered but missing
- Incorrect size or color
- Missing item
- Damaged product or packaging
- Duplicate order
- Discount code not applied
- Cancellation request
- Delayed refund
Save the order confirmation, shipment email, carrier tracking, delivery photograph, and communications with Skechers or the carrier until the concern is resolved.
Skechers Return and Refund Policy
Skechers’ current U.S. return policy generally provides different timeframes depending on the purchase and account type:
- Guest Skechers.com orders: Eligible items may generally be returned within 45 days of shipment.
- Skechers Plus orders: Eligible purchases made through a Skechers Plus account may generally be returned within 90 days of shipment.
- Skechers retail-store purchases: Eligible unworn merchandise may generally be returned within 45 days with the original receipt.
Items must meet Skechers’ current condition, packaging, receipt, and eligibility requirements. Shipping charges may not be refundable.
In-store purchases generally must be returned to a Skechers store. Skechers.com orders can be started through the online order-and-return portal, and current instructions may allow an eligible online order to be returned by mail or at a participating store.
Return policies may change and special payment methods may follow different refund procedures. Review the current official return policy before mailing merchandise or traveling to a store.
Skechers Purchases From Another Retailer
Skechers products are sold by department stores, athletic retailers, shoe stores, marketplaces, warehouse clubs, specialty retailers, and other independent sellers.
When the purchase was made from another retailer:
- Contact the original seller first.
- Review that retailer’s return and refund policy.
- Keep the receipt and original packaging.
- Identify whether the order was sold directly by the retailer or by a marketplace seller.
- Contact Skechers Customer Care for product information when appropriate.
Skechers’ online return system is intended for eligible Skechers.com purchases and should not be assumed to accept merchandise purchased from an unrelated retailer.
Skechers Product-Quality and Defect Complaints
Customers reporting premature wear, separated soles, damaged stitching, defective lights, damaged insoles, unusual material problems, or another possible product defect should document:
- Style and model number
- Approximate purchase date
- Retailer or store
- Frequency and type of use
- Description of the problem
- Photographs of both shoes and the affected area
- Receipt or proof of purchase
Contact the original retailer and Skechers Customer Care. Whether a refund, exchange, inspection, merchandise credit, or other solution is available may depend on the purchase location, item condition, age of the product, proof of purchase, and current policy.
Stop wearing footwear that appears unsafe, unstable, electrically damaged, structurally separated, or likely to cause a fall or injury.
Skechers Static Electricity Questions
One review on this page asks whether other customers have experienced static-electricity buildup while wearing Skechers footwear. That review represents one person’s experience and does not establish that the shoes contain a verified electrical defect.
Static buildup can be influenced by flooring, indoor humidity, clothing, materials, and environmental conditions. A customer experiencing repeated shocks can:
- Record the shoe style and purchase information.
- Note the flooring and conditions under which it occurs.
- Stop using the shoes if there is a safety concern.
- Contact Skechers Customer Care and the original seller.
- Consult an appropriate product or safety professional when necessary.
Skechers Store Complaints
Contact the local store manager first for concerns involving:
- Employee or manager conduct
- Checkout and pricing
- Promotions
- Store music volume
- Accessibility
- Cleanliness
- Fitting assistance
- Local inventory
- In-store returns
- Store pickup
When escalating through Customer Care, include the store number or city, approximate date and time, receipt, employee job title when relevant, and the resolution requested.
Avoid publishing the full names, employee identification numbers, work schedules, or personal information of nonexecutive store employees.
Skechers Plus Account and Rewards Complaints
Skechers Plus is the company’s customer loyalty program. Questions may involve:
- Missing points
- Reward certificates
- Account access
- Incorrect email address
- Extended return eligibility
- Member promotions
- Free-shipping benefits
Contact Customer Care with the email address associated with the account, purchase date, order or receipt information, and a description of the missing benefit.
Do not post reward codes, login credentials, account screenshots, or personal contact details in a public comment.
Skechers Gift Card Complaints
Gift-card concerns may include:
- Card not activated
- Incorrect balance
- Digital gift card not received
- Card not accepted online or in-store
- Lost or stolen gift card
- Unauthorized use
Keep the purchase receipt, activation record, purchaser email, and any delivery confirmation. Contact Customer Care promptly and do not publish the full gift-card number or security code.
Skechers Human Resources, Employment and Careers
Skechers does not prominently publish a general public Human Resources phone number. The main corporate telephone number should not be labeled as a dedicated HR line.
Employment applicants should use the official Skechers careers website to search and apply for open positions.
Applicants who require a reasonable accommodation during the application process may use the accommodation contact identified in applicable Skechers job listings. That contact is intended for application accommodations and should not be used for customer-service questions, order complaints, or routine application-status requests.
Current employees should use the internal manager, People, payroll, benefits, ethics, or employee-support channels supplied by Skechers.
Who Owns Skechers?
Skechers is owned by affiliates of 3G Capital. The investment firm completed its acquisition of Skechers on September 12, 2025.
Following the acquisition:
- Skechers became a privately held company.
- Skechers shares stopped trading on the New York Stock Exchange.
- The former NYSE ticker symbol SKX is no longer an active publicly traded Skechers stock.
- Skechers continued to operate under its established brand and management.
Older articles may still identify Skechers as a publicly traded company because it was listed on the NYSE before the acquisition closed.
About Skechers
Skechers was founded in 1992 by Robert Greenberg and Michael Greenberg. The company designs, develops, markets, and sells lifestyle, performance, work, casual, athletic, and children’s footwear, as well as apparel and accessories.
Its product portfolio includes categories such as:
- Walking and running shoes
- Casual and fashion footwear
- Hands Free Slip-ins
- Work and safety footwear
- Golf, pickleball, basketball, and soccer footwear
- Sandals, boots, and slippers
- Children’s shoes
- Apparel and accessories
Skechers says its products are available in approximately 180 countries and territories through Skechers stores, third-party retailers, distributors, joint ventures, and online channels.
Are All Skechers Stores Corporate-Owned?
No. The global Skechers retail network includes a combination of company-operated and third-party-operated locations.
This means store ownership, staffing, local procedures, promotions, inventory, and complaint handling may differ depending on the country and location. Identify the exact store when submitting feedback so the concern can be routed to the appropriate operator.
Skechers Reviews and Current Feedback Themes
The reviews currently visible on CorporateOfficeHeadquarters.com are mostly positive. They describe individual experiences and have not been independently verified as universal product-performance claims.
Current feedback themes include:
- Long-term satisfaction with Skechers footwear
- Requests to bring back discontinued styles
- Praise for comfort and ease of putting shoes on
- Praise for Hands Free Slip-ins helping a family member dress more independently
- A question about static-electricity buildup
- A positive store and employee experience accompanied by a complaint about loud music
The visible comments do not currently establish a broad pattern of unresolved corporate complaints. Product longevity, mileage, comfort, and performance can vary based on the style, wearer, fit, activity, care, and conditions.
Skechers Competitors and Related Corporate Office Pages
Skechers competes with athletic footwear companies, casual-shoe brands, comfort-footwear businesses, department-store brands, and direct-to-consumer footwear companies.
Related corporate-office pages include:
- Nike Corporate Office
- Adidas USA Corporate Office
- Puma Corporate Office
- Crocs Corporate Office
- DSW Corporate Office
- Foot Locker Corporate Office
- Famous Footwear Corporate Office
Frequently Asked Questions About Skechers Headquarters
Where is Skechers corporate headquarters?
Skechers corporate headquarters is located at 228 Manhattan Beach Boulevard, Manhattan Beach, CA 90266.
What is the Skechers corporate office phone number?
The Skechers corporate office phone number is 1-310-318-3100.
What is the Skechers customer-service phone number?
Skechers Customer Care can be reached at 1-800-746-3411.
What are Skechers Customer Care hours?
Skechers currently publishes telephone hours of Monday through Friday from 6:00 a.m. to 7:00 p.m. Pacific Time and Saturday from 7:00 a.m. to 4:00 p.m. Pacific Time.
How do I email Skechers customer service?
Skechers provides an email-support form through its official Help Center. A direct general customer-service email address is not prominently published.
How do I complain about a Skechers store?
Contact the store manager and then Skechers Customer Care. Include the store location, date, receipt, description of the concern, prior response, and requested resolution.
How do I return a Skechers.com order?
Use the official Skechers order-and-return portal with the order number and purchasing email address. Follow the current instructions for mailing or returning the eligible item.
Can I return shoes purchased from another retailer to Skechers?
Contact the original retailer first. Skechers’ online return process is intended for eligible Skechers.com purchases and does not automatically apply to purchases from other sellers.
Is Skechers publicly traded?
No. Skechers became privately held after 3G Capital completed its acquisition in September 2025. Skechers shares no longer trade on the NYSE.
Who owns Skechers?
Skechers is owned by affiliates of 3G Capital.
Who founded Skechers?
Skechers was founded in 1992 by Robert Greenberg and Michael Greenberg.
How do I contact Skechers Human Resources?
Skechers does not prominently publish a general public HR number. Applicants should use the careers website, and current employees should use the internal Human Resources or employee-support channels provided by the company.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, headquarters phone numbers, ownership information, customer-service contacts, return resources, complaint routes, and company information. Whenever possible, details are checked against official company websites, Help Center pages, corporate policies, careers resources, and company announcements.
Page Update Note
This Skechers corporate-office page was reviewed and updated on July 21, 2026, to verify the Manhattan Beach headquarters address and corporate telephone number, distinguish the corporate number from Customer Care and Human Resources, add current Customer Care hours and support routes, update return and complaint guidance, correct Skechers’ ownership following the completed 3G Capital acquisition, explain that Skechers is no longer publicly traded, update its global business description, summarize current reader reviews, remove the obsolete corporate-photo placeholder, and preserve and center the existing image.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with Skechers U.S.A., Inc., 3G Capital, any Skechers store, retailer, distributor, licensee, employee, investor, or related organization.
Company names and trademarks belong to their respective owners. Addresses, phone numbers, Customer Care hours, ownership structures, support routes, return periods, refund rules, rewards terms, store operators, and corporate policies may change. Verify important information through Skechers and the original retailer before mailing merchandise, sending documents, making a payment, traveling to an office, or disclosing private information.
Reviews and comments reflect the experiences and opinions of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access an order, issue a refund, accept a return, replace merchandise, restore rewards, manage a Skechers store, resolve an employment matter, or guarantee that Skechers will respond to a review posted here.
Share Your Skechers Experience
Have you contacted Skechers Customer Care, a store manager, the Manhattan Beach corporate office, the online-order team, or another Skechers department about a product, order, return, refund, delivery, store, rewards, gift-card, accessibility, or employment concern? Share your experience below.
Helpful reviews include the purchase location, approximate date, product or service involved, support route used, response time, requested resolution, and final outcome.
Do not post order numbers, account passwords, payment-card details, gift-card numbers, home addresses, private phone numbers, personal email addresses, detailed medical information, employee identification numbers, or other sensitive information.
