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  • Crocs Corporate Office Headquarters Address, Phone Number and Complaints

Crocs Corporate Office Headquarters Address, Phone Number and Complaints 

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Crocs, Inc. is a publicly traded casual-footwear company headquartered at 500 Eldorado Boulevard, Building 5, Broomfield, CO 80021. The published Crocs corporate office phone number is 1-303-848-7000. This is the company’s corporate or principal executive office number, not its primary consumer customer-service line.

Crocs Customer Service can be reached at 1-866-306-3179 for help with Crocs.com orders, shipping, returns, refunds, product warranties, gift cards, Crocs Club accounts, store questions, damaged merchandise, counterfeit-product concerns, and other consumer issues.

Crocs, Inc. has no parent company. Its common stock trades on Nasdaq under CROX, and its principal brands are Crocs and HEYDUDE. Andrew Rees serves as Chief Executive Officer, and Patraic Reagan serves as Chief Financial Officer.

Crocs Corporate Office and Headquarters Contact Information

The number 1-303-848-7000 is Crocs’ corporate-office telephone number. It should not be represented as the direct line for online orders, returns, gift cards, warranty replacements, Crocs Club accounts, store complaints, or product troubleshooting.

The verified consumer-support number is 1-866-306-3179.

Crocs does not prominently publish general hours for its corporate switchboard. The schedule listed above applies to Customer Service and may change during holidays, system maintenance, or other events.

Where Is Crocs Headquarters?

Crocs’ current corporate headquarters and principal executive offices are located at:

Crocs, Inc.
500 Eldorado Boulevard
Building 5
Broomfield, CO 80021
USA

The former address at 13601 Via Varra, Broomfield, CO 80020 should be treated as a legacy corporate address. Current corporate correspondence should use the Eldorado Boulevard location unless Crocs provides a different department-specific address.

Crocs’ Customer Service and warranty pages also use the 500 Eldorado Boulevard address. However, headquarters is not a public merchandise-return counter or walk-in warranty center.

Do not mail footwear, Jibbitz charms, gift cards, defective merchandise, return packages, custom products, receipts, identity documents, or other property to headquarters unless Crocs Customer Service provides specific written instructions.

Crocs Ownership and Corporate Structure

Crocs, Inc. is a publicly traded company and does not have a parent company. Its common stock trades on Nasdaq under CROX.

The company’s principal consumer brands are:

  • Crocs: Clogs, sandals, slides, sneakers, boots, work footwear, children’s footwear, Jibbitz charms, bags, socks, and related accessories
  • HEYDUDE: Casual shoes, slip-ons, boots, sandals, and related footwear and accessories

HEYDUDE is owned by Crocs, Inc. It is a sister brand rather than an independent Crocs competitor.

Crocs and HEYDUDE maintain separate consumer websites, order systems, policies, customer-service routes, and product warranties. A HEYDUDE purchase or complaint should normally begin with HEYDUDE Customer Service rather than Crocs.com Customer Service.

Andrew Rees serves as Crocs, Inc.’s Chief Executive Officer. Patraic Reagan serves as Chief Financial Officer. Anne Mehlman leads the Crocs brand, and Rupert Campbell leads the HEYDUDE brand.

Crocs Corporate Office vs. Customer Service

Crocs’ corporate office supports executive leadership, brand strategy, finance, corporate governance, investor relations, product development, worldwide operations, supply chain, legal matters, corporate employment, partnerships, wholesale operations, and other company-wide functions.

Crocs Customer Service handles most individual consumer concerns involving:

  • Crocs.com orders
  • Order tracking
  • Order cancellations
  • Shipping and delivery
  • Missing packages
  • Damaged shipments
  • Returns and refunds
  • Manufacturing defects
  • Product warranties
  • Store purchases
  • Gift cards
  • Crocs Club accounts
  • Custom products
  • Jibbitz charms
  • Website accessibility
  • Privacy requests
  • Suspected counterfeit products

Calling the corporate switchboard about an ordinary order or product concern may result in the caller being redirected to Customer Service.

Choose the Correct Crocs Support Route

  • Crocs.com order: Use Crocs order tracking or call Customer Service at 1-866-306-3179.
  • Order cancellation: Use the online cancellation link within 30 minutes when the order is eligible.
  • Order change: Crocs says orders cannot be edited after placement. Cancel within the available window or return the merchandise after delivery.
  • Shipping delay: Review the tracking page and carrier history before contacting Customer Service.
  • Package marked delivered but missing: Check the delivery area, household members, neighbors, mailroom, carrier photograph, and tracking record before opening a case.
  • Damaged shipment: Contact Customer Service within 30 days of arrival and keep the packaging and photographs.
  • Online return: Use the Crocs return portal to obtain the current return instructions and prepaid label.
  • Store purchase: Begin with the Crocs-owned store where the transaction occurred.
  • Authorized-retailer purchase: Contact the seller for an ordinary return or exchange and Crocs for a qualifying manufacturing-defect warranty.
  • Marketplace or unauthorized seller: Contact the marketplace or seller. Crocs’ written warranty generally excludes unauthorized sellers.
  • Manufacturing defect: Contact Customer Service within the 90-day warranty period and retain proof of purchase.
  • Normal wear or fit concern: Review the seller’s return policy because ordinary wear and tear is not covered by Crocs’ manufacturing-defect warranty.
  • Custom order: Use the custom-order support information. Custom merchandise is generally final sale unless damaged or defective.
  • Gift card: Call 1-866-306-3179 for balance or transaction questions.
  • Crocs Club: Use the Crocs Club account page or Customer Service.
  • Store complaint: Ask for the store manager, then contact Customer Service if unresolved.
  • Wholesale account: Use the official wholesale-inquiry route.
  • Large custom or group order: Use Crocs’ dedicated group-order information.
  • Privacy request: Use the official personal-data request portal.
  • Website accessibility: Contact Customer Service and describe the digital barrier encountered.
  • Employment or payroll concern: Use the official careers site or authorized Human Resources and payroll channels.
  • Investor inquiry: Contact Investor Relations at **@***cs.com.
  • Unresolved corporate-level concern: Complete the relevant customer-service, store, warranty, privacy, Human Resources, or business route before contacting the corporate office.

What to Have Before Contacting Crocs

Helpful information may include:

  • The Crocs order number, kept out of public comments
  • The email address used for the order
  • The purchase date
  • The purchase channel or retailer
  • The Crocs store location, if applicable
  • The product name, size, color, and style number
  • The Jibbitz charm or accessory involved
  • The receipt or order-confirmation email
  • The carrier tracking number
  • The delivery date
  • Photographs of the merchandise and packaging
  • The return tracking number
  • The gift-card number, shared only through a private official channel
  • The Crocs Club email address
  • The Customer Service case or chat reference
  • The store manager or representative previously contacted
  • A concise timeline of the problem
  • The specific resolution requested

Do not publish complete order numbers, gift-card numbers, payment-card details, account passwords, verification codes, billing addresses, home addresses, telephone numbers, personal email addresses, employee information, or unredacted receipts and screenshots in a public review.

How to Escalate a Crocs Complaint

Begin with the support route responsible for the purchase.

For a Crocs.com purchase, call Customer Service at 1-866-306-3179 or use the official online contact system. For an in-store transaction, ask for the Crocs store manager. For merchandise purchased from another retailer, contact that retailer first.

When contacting Crocs:

  1. Explain the issue briefly and factually.
  2. Provide the order, receipt, or warranty information through a private official channel.
  3. Identify the product and purchase location.
  4. Describe the steps already taken.
  5. State the specific resolution requested.
  6. Ask for a case or reference number.
  7. Retain emails, chat transcripts, photographs, shipping records, return records, and refund confirmations.
  8. Request a supervisor when the first representative cannot resolve the concern.

For a substantial concern that remains unresolved after the correct support process has been used, written corporate correspondence may be addressed to:

Crocs, Inc.
500 Eldorado Boulevard
Building 5
Broomfield, CO 80021

Include copies rather than original receipts or irreplaceable documents. Identify the product, purchase channel, store or order date, case number, prior contacts, and requested resolution.

Do not send merchandise to headquarters without written return or warranty instructions.

Crocs Orders and Order Cancellations

Crocs.com order complaints may involve:

  • Order-confirmation problems
  • Payment authorization
  • Promotional codes
  • Automatic cancellation
  • Inventory availability
  • Incorrect addresses
  • Partial shipments
  • Delayed fulfillment
  • Different package-tracking numbers
  • Custom-order production

Crocs currently allows an eligible order to be canceled within 30 minutes of submission. Guests can use their order number and email address, while registered customers can open the order receipt through their account.

If the cancellation button does not appear, the cancellation window has expired. The customer must generally wait for delivery and use the return process.

Crocs says an order cannot be changed after it is placed. Changes to size, color, quantity, shipping address, or product selection may require cancellation and a new order.

Orders paid with Crocs gift cards cannot be canceled under the current published cancellation process.

Crocs Shipping and Delivery Complaints

Crocs provides economy, ground, and expedited shipping options, subject to destination, availability, order value, cutoff times, holidays, and other restrictions.

Shipping complaints may involve:

  • Delayed fulfillment
  • Missing carrier scans
  • Partial shipments
  • Incorrect delivery addresses
  • Packages marked delivered but not found
  • Damaged shipping cartons
  • Missing merchandise
  • Incorrect products

Use Crocs’ order-tracking page first. Compare the order number, shipping address, package count, carrier records, and delivery photograph when available.

If an order number ends in EQL, Crocs currently instructs customers to contact Customer Service for order updates.

For a damaged shipment, contact Customer Service within 30 days of arrival. Photograph:

  • The outside of the shipping carton
  • The shipping label
  • The internal packaging
  • The merchandise
  • Any visible damage
  • The packing slip

Do not post a complete shipping label publicly.

Crocs Returns and Refunds

Crocs’ current U.S. return policy generally allows unworn and unwashed merchandise to be returned within 30 days of purchase.

Eligible returns are refunded for the merchandise price and applicable sales tax to the original payment method.

Original shipping charges are generally not refunded. This can include expedited shipping or ground charges paid when an order did not qualify for free shipping.

Crocs currently provides a printable prepaid UPS label for eligible online returns.

Certain products are excluded, including:

  • Items marked Final Sale
  • Products created for certain collaborations
  • Products created for special events
  • Custom products, unless damaged or defective
  • Merchandise that has been worn or washed
  • Items excluded because of suspected fraud or return abuse

Eligible Crocs.com purchases may generally be returned online or at a Crocs-owned store. Store-return transactions are limited to amounts of $250 or less under the current policy.

A purchase from another retailer is subject to that retailer’s ordinary return and exchange rules.

Crocs Refund Timing

Crocs says a return may require 10–14 business days to process after the company receives the merchandise.

Additional time may be needed for the bank, credit-card issuer, digital wallet, gift-card system, or other payment provider to display the credit.

Keep:

  • The return authorization
  • The prepaid shipping label
  • The UPS acceptance receipt
  • The return tracking number
  • The list of returned products
  • The refund-confirmation email
  • The original payment record

Contact Customer Service when tracking shows that Crocs received the return but no refund has appeared after the stated processing period.

Crocs Warranty and Defective-Product Complaints

Crocs provides a 90-day limited warranty for qualifying Crocs products purchased directly from Crocs or an authorized U.S. reseller.

The warranty covers manufacturing defects. It generally does not cover:

  • Normal use or ordinary wear
  • Fair wear and tear
  • Misuse or abuse
  • Improper care
  • Heat-related deformation caused by improper storage or exposure
  • Unauthorized alteration
  • Unauthorized repair
  • Products from unauthorized sellers
  • Fit or preference concerns that are not defects

Proof of purchase is required. Contact Customer Service before sending anything.

Crocs may require a customer to return the product at the customer’s expense. When a qualifying defect is confirmed, Crocs may replace the product or refund its purchase price if a replacement cannot be supplied.

Consumer-protection laws may provide additional rights depending on the location.

Crocs Heat, Shrinking, and Product-Care Complaints

Crocs footwear can be affected by high heat. Customers should avoid leaving Crocs products:

  • In a hot automobile
  • Near a heater or fireplace
  • In a clothes dryer
  • In direct high-temperature sunlight for extended periods
  • Near another concentrated heat source

A product that changes shape because of external heat may not qualify as a manufacturing defect.

Use the official Crocs care instructions for cleaning. Avoid machine washing, harsh chemicals, or high-temperature drying unless the instructions for the specific model expressly permit them.

Contact Customer Service when the customer believes deformation occurred under ordinary use rather than through external heat or improper care.

Crocs Store Complaints

Store complaints may involve:

  • Employee service
  • Returns or exchanges
  • Product availability
  • Pricing and promotions
  • Crocs Club offers
  • Gift cards
  • Store cleanliness
  • Payment processing
  • Accessibility
  • Product displays
  • Closing or operating hours
  • Loss-prevention interactions

Begin with the store manager. Keep the receipt, store address, date, approximate time, product information, and requested resolution.

If store management cannot resolve the issue, contact Crocs Customer Service and ask that the complaint be documented.

Describe what happened rather than making unsupported claims about an employee’s motives, honesty, criminal conduct, discrimination, or company-wide practices.

Do not publish an employee’s schedule, personal telephone number, email address, social-media account, photograph, or other unnecessary personal information.

Crocs Purchases From Other Retailers

Crocs products are sold through department stores, footwear retailers, sporting-goods stores, online marketplaces, independent retailers, and other authorized sellers.

A product purchased from another retailer should normally be returned or exchanged through that seller.

The seller controls:

  • Its return period
  • Refund method
  • Price adjustments
  • Order cancellation
  • Shipping charges
  • Marketplace disputes
  • Store credits

Crocs may still provide a qualifying 90-day manufacturing-defect warranty when the product was purchased from an authorized reseller and the customer has proof of purchase.

Products from unauthorized sellers are generally excluded from Crocs’ written warranty.

Crocs Jibbitz Charm Complaints

Jibbitz charms are decorative accessories designed for compatible Crocs footwear and products.

Complaints may involve:

  • Missing charms
  • Incorrect designs
  • Damaged charms
  • Difficulty inserting or removing a charm
  • A charm that does not fit the intended product
  • Limited-edition availability
  • Custom Jibbitz orders

Do not force a charm into a product that is not designed for Jibbitz accessories.

Keep small charms away from young children and pets because small components can present a choking hazard.

For a missing, incorrect, or shipping-damaged Crocs.com charm order, contact Customer Service with the order information and photographs.

Crocs Custom-Order Complaints

Crocs custom-order products may involve personalized images, logos, colors, text, graphics, or other approved designs.

Crocs says custom orders can take approximately four to five weeks to produce. Customers may receive separate notices when a design is approved, rejected, or shipped.

Custom products generally cannot be returned or exchanged because they were created for a particular customer. An exception may apply when the product arrives damaged or defective.

Review all spelling, artwork, image placement, colors, quantities, sizes, and design details before submitting the order.

Keep the design approval, proof, receipt, order number, and shipping notices.

Crocs Gift-Card Complaints

Crocs gift cards may be used at participating Crocs-owned stores and kiosks in the United States and through Crocs.com.

Gift-card questions may involve:

  • Balance checks
  • Transaction history
  • Incorrect balance
  • Online redemption
  • Store redemption
  • Expiration after prolonged non-use
  • Lost, stolen, or damaged cards
  • Unauthorized transactions

Call 1-866-306-3179 to check a balance or dispute a gift-card transaction.

Crocs’ current terms state that a balance may expire after five consecutive years of non-use unless applicable law prohibits expiration.

Gift cards are generally nonrefundable and cannot be redeemed for cash except where required by law.

Crocs says lost or stolen cards cannot be replaced. Treat a Crocs gift card like cash.

Do not publish the 19-digit gift-card number, barcode, PIN, balance screenshot, or receipt. Anyone with usable card information may be able to spend the funds.

Crocs Club Complaints

Crocs Club is a promotional loyalty program that provides members with offers and benefits.

Crocs Club is not:

  • A bank account
  • A credit card
  • A gift card
  • A cash-value account

The email address used to register serves as the membership identifier and is also used for offers and program communications.

Crocs Club complaints may involve:

  • Account login
  • Missing promotional emails
  • Duplicate accounts
  • Profile changes
  • Discount eligibility
  • Unsubscribing
  • Account cancellation

Use the Crocs Club account page or call Customer Service. Share account information only through an official private channel.

Crocs Counterfeit and Fake-Product Complaints

Counterfeit concerns may involve:

  • Products with incorrect branding
  • Unusual packaging
  • Poor-quality materials
  • Missing product information
  • Unauthorized use of Crocs trademarks
  • Websites imitating Crocs.com
  • Marketplace sellers claiming unauthorized products are genuine
  • Prices that appear implausibly low

Purchase from Crocs.com, a Crocs-owned store, or a reputable authorized retailer.

When a counterfeit product is suspected:

  1. Stop using the product if there is a safety concern.
  2. Preserve the item and packaging.
  3. Keep the seller’s listing, receipt, messages, and payment record.
  4. Contact the marketplace or payment provider promptly.
  5. Report the seller through the platform.
  6. Contact Crocs Customer Service with the seller and product information.

Crocs’ limited warranty generally does not cover products sold by unauthorized sellers.

Crocs Privacy Requests

Crocs’ privacy policy applies to interactions involving its websites, stores, kiosks, purchases, accounts, promotions, customer-service systems, and other services.

Depending on the customer’s location and applicable law, privacy options may include:

  • Requesting access to personal information
  • Requesting correction
  • Requesting deletion
  • Opting out of certain data sales or sharing
  • Changing marketing preferences
  • Using Global Privacy Control where supported

Use Crocs’ official personal-data request portal.

A public COH review is not a secure privacy-request or account-recovery channel.

Do not post:

  • Passwords
  • Verification codes
  • Payment-card information
  • Order numbers
  • Gift-card numbers
  • Home addresses
  • Telephone numbers
  • Email addresses
  • Birth dates
  • Copies of identity documents
  • Unredacted account screenshots

Crocs Accessibility Complaints

Crocs publishes an accessibility statement addressing its efforts to make its website usable by people with disabilities.

Accessibility concerns may involve:

  • Keyboard navigation
  • Screen-reader compatibility
  • Form labels
  • Checkout fields
  • Color contrast
  • Image descriptions
  • Video captions
  • Order tracking
  • Return forms
  • Store accessibility

Contact Customer Service and describe:

  • The page or store involved
  • The barrier encountered
  • The device and browser used
  • The assistive technology used
  • The information or transaction the customer was attempting to access

Do not include passwords, complete payment information, or unnecessary medical details in a public review.

Crocs Employment, Payroll, and Human Resources

Crocs provides separate career categories for corporate, Crocs-brand, HEYDUDE, distribution-center, retail, and internship positions.

Applicants should use the official Crocs careers website and the contact information associated with the specific job posting.

Crocs does not prominently publish one universal public Human Resources number for all applicants, employees, former employees, stores, warehouses, and distribution centers.

Current and former employees should use authorized channels for:

  • Payroll
  • Bonuses and incentives
  • Final wages
  • Benefits
  • Paid time off
  • Tax documents
  • Employment verification
  • Leave
  • Workplace accommodations
  • Human Resources complaints

A former employee asking about a bonus, final payment, or payroll record should contact the former manager, Human Resources, payroll administrator, benefits provider, or other authorized employee-service route.

Consumer Customer Service may not have access to employment or payroll records.

Do not publish employee identification numbers, Social Security numbers, payroll records, tax documents, home addresses, private emails, medical information, or bank details in a public comment.

Crocs Reviews and Complaints

Crocs experiences can vary by product, store, retailer, purchase channel, shipping carrier, return method, and Customer Service route.

Common review topics may include:

  • Corporate-office communication
  • Online orders
  • Shipping and delivery
  • Returns and refunds
  • Product durability
  • Fit and sizing
  • Warranty decisions
  • Store management
  • Jibbitz charms
  • Custom orders
  • Collaborations and limited releases
  • Gift cards
  • Crocs Club
  • Accessibility
  • Privacy requests
  • Employment or payroll experiences

The existing review on this page describes a former Vandalia, Ohio distribution-center employee who says they had not received an expected 2024 bonus after their employment ended. This is the reviewer’s reported experience and should not be treated as a verified finding that Crocs violated a wage, bonus, contract, or employment law.

Helpful reviews identify the store, distribution center, city and state, approximate date, product or department, support route used, response time, and whether the matter was resolved.

Describe direct observations and communications rather than making unsupported allegations of fraud, theft, discrimination, criminal conduct, or company-wide misconduct.

Fake Crocs Support, Shopping, and Recruitment Scam Warning

Use Crocs.com, the official Crocs application, the Crocs store locator, or a verified Crocs telephone number before providing order, payment, account, gift-card, or employment information.

Be cautious with:

  • Fake Crocs outlet websites
  • Fraudulent clearance advertisements
  • Counterfeit-product sellers
  • Fake Customer Service telephone numbers
  • Sponsored advertisements impersonating Crocs support
  • Phishing order or delivery messages
  • Fake gift-card offers
  • Fake collaboration or limited-release pages
  • Requests for passwords or verification codes
  • Fake job offers
  • Requests for gift cards, cryptocurrency, or wire transfers
  • Requests for remote access to a computer or telephone

Do not provide passwords, authentication codes, complete payment-card numbers, banking credentials, gift-card numbers, identity documents, or remote device access to an unverified caller or sender.

Verify employment opportunities through the official Crocs careers portal.

Crocs Competitors and Related Corporate Office Pages

Crocs competes across casual footwear, comfort footwear, clogs, sandals, slides, molded footwear, children’s footwear, work footwear, accessories, and lifestyle products.

Related footwear corporate-office pages include:

HEYDUDE is owned by Crocs, Inc. and should be described as a sister brand rather than an independent corporate competitor.

Related Crocs Resources

Frequently Asked Questions About Crocs Corporate Office

Where is Crocs headquarters?

Crocs’ current corporate headquarters is located at 500 Eldorado Boulevard, Building 5, Broomfield, CO 80021.

Is Crocs still headquartered at 13601 Via Varra?

No. The Via Varra location is a former address. Crocs now publishes the Eldorado Boulevard address.

What is the Crocs corporate office phone number?

The Crocs corporate-office number is 1-303-848-7000.

What is the Crocs Customer Service number?

Crocs Customer Service can be reached at 1-866-306-3179.

Is 1-866-306-3179 the Crocs headquarters number?

No. It is Crocs’ consumer Customer Service number. The corporate-office number is 1-303-848-7000.

What are Crocs Customer Service hours?

Crocs currently publishes Customer Service availability Sunday through Friday for 24 hours and Saturday from 9 a.m. to 9 p.m. Eastern Time.

What are Crocs corporate office hours?

Crocs does not prominently publish general hours for its Broomfield corporate switchboard. Customer Service hours should not be treated as corporate-office hours.

Who owns Crocs?

Crocs, Inc. is a publicly traded company owned by its shareholders. It does not have a parent company.

What is Crocs’ stock symbol?

Crocs common stock trades on Nasdaq under CROX.

Who is the CEO of Crocs?

Andrew Rees is Crocs, Inc.’s Chief Executive Officer.

Who is the CFO of Crocs?

Patraic Reagan is Crocs, Inc.’s Executive Vice President and Chief Financial Officer.

Does Crocs own HEYDUDE?

Yes. Crocs, Inc.’s principal brands are Crocs and HEYDUDE.

How do I complain about a Crocs order?

Call Customer Service at 1-866-306-3179 or use the official online contact system. Keep the order number, tracking record, product details, and requested resolution ready.

Can I cancel a Crocs order?

Crocs currently provides a 30-minute cancellation window for eligible orders. If the cancellation link is no longer available, wait for delivery and follow the return process.

Can I change a Crocs order after placing it?

No. Crocs says orders cannot be changed once placed. An eligible order may be canceled within the available window and placed again.

What is the Crocs return period?

Crocs’ current policy generally permits eligible unworn and unwashed merchandise to be returned within 30 days of purchase.

Does Crocs offer free return shipping?

Crocs currently provides a prepaid UPS label for eligible online returns. Original shipping charges paid on the order are generally not refunded.

Can I return a Crocs.com order to a store?

Eligible Crocs.com merchandise can generally be returned to a Crocs-owned store, but stores can process return amounts only up to $250 under the current policy.

Can I return Final Sale Crocs?

No. Products marked Final Sale are not eligible for return or exchange under the current policy.

Can I return a Crocs collaboration product?

Certain collaboration and special-event products cannot be returned online or in stores unless they qualify under the product warranty.

How long does a Crocs refund take?

Crocs says returns may require 10–14 business days to process after receipt. The bank or payment provider may require additional time to post the credit.

How long is the Crocs warranty?

Crocs’ limited warranty generally covers qualifying manufacturing defects for 90 days from purchase or delivery, whichever is later.

Does the Crocs warranty cover normal wear?

No. Normal use, fair wear and tear, misuse, abuse, unauthorized repair, and other excluded damage are not covered.

Does Crocs require a receipt for a warranty claim?

Yes. Crocs’ published warranty requires a receipt or other proof of purchase.

Can I mail defective Crocs to headquarters?

Do not mail merchandise until Customer Service provides instructions. Crocs may require a warranty return, but the customer should first obtain the correct procedure and address.

Can custom Crocs be returned?

Custom orders generally cannot be returned or exchanged unless they arrive damaged or defective.

How do I check a Crocs gift-card balance?

Visit a participating Crocs location or call Customer Service at 1-866-306-3179. Keep the gift-card number private.

Do Crocs gift cards expire?

Current terms state that funds may expire after five consecutive years of non-use unless applicable law prohibits expiration.

Can Crocs replace a lost gift card?

Crocs’ current terms say lost or stolen cards cannot be replaced.

What is Crocs Club?

Crocs Club is a promotional loyalty program offering member benefits and offers. It is not a gift card, credit card, or cash-value account.

How do I complain about a Crocs store?

Ask for the store manager first. If unresolved, contact Customer Service with the store location, date, receipt information, product details, and requested resolution.

How do I submit a Crocs privacy request?

Use Crocs’ official personal-data request portal or the options described in the privacy policy.

How do I report a fake Crocs product?

Keep the product, seller listing, receipt, photographs, and marketplace correspondence. Report the seller through the marketplace and contact Crocs Customer Service.

How do I contact Crocs Human Resources?

Applicants should use Crocs’ official careers website. Employees and former employees should use authorized Human Resources, payroll, benefits, manager, or employee-service channels.

Can Customer Service resolve an employee bonus or payroll issue?

Consumer Customer Service may not have access to employee records. Current and former employees should contact Human Resources, payroll, a former manager, or the authorized employee-service provider.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, telephone, ownership, complaint-route, and review information for footwear companies, retailers, restaurants, hotels, financial institutions, healthcare organizations, airlines, automotive companies, and other major businesses.

This page is designed to help readers distinguish Crocs’ Broomfield corporate office from Customer Service, Crocs.com order support, returns, stores, warranty service, gift cards, Crocs Club, custom orders, privacy, accessibility, careers, Investor Relations, and HEYDUDE.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Crocs, Inc., Crocs Retail, LLC, HEYDUDE, any Crocs store, any retailer, any employee, any shipping carrier, any payment provider, any gift-card issuer, any wholesale partner, or any Customer Service representative.

This page is provided for general informational purposes only. It does not provide legal, warranty, employment, financial, privacy, product-safety, or investment advice.

Addresses, telephone numbers, executives, Customer Service hours, product lines, return periods, warranty terms, gift-card rules, Crocs Club benefits, shipping prices, store locations, privacy procedures, and complaint routes may change.

Review the current Crocs policies and use an official Crocs channel for information applying to a specific order, product, return, refund, warranty, gift card, account, store, employment matter, or complaint.

Share Your Experience

Have you contacted Crocs corporate headquarters, Customer Service, a Crocs store, online order support, returns, warranty service, gift-card support, Crocs Club, custom-order support, privacy, accessibility, careers, Human Resources, Investor Relations, or another Crocs department?

Share your experience with an online order, shipment, missing package, damaged item, return, refund, product defect, store purchase, Jibbitz charm, custom order, gift card, Crocs Club account, accessibility concern, privacy request, employment matter, or corporate escalation below.

Helpful reviews identify the store or facility city and state, approximate date, product or department, purchase channel, issue type, support route used, response time, and whether the matter was resolved.

Please do not publish complete order numbers, gift-card numbers, payment information, passwords, verification codes, payroll records, Social Security numbers, home addresses, telephone numbers, email addresses, employee personal information, or screenshots containing private data.

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Crocs Vandalia OH Payment Question

April 1, 2025

Crocs, Confused. I would like to know why I have not received my bonus check for 2024? Worked at distribution center from 2020-2024 in Vandalia OH. I was let go in December 2024 and told in an email. I was told that I would receive any money still owed to me and have not received it.

M K
Corporate Office Headquarters