New Balance corporate office headquarters are located at Boston Landing in Brighton, Massachusetts, with a registered address of 100 Guest Street, Boston, MA 02135. People often search for the New Balance corporate office when they need the New Balance headquarters address, New Balance corporate address, New Balance corporate phone number, customer service, return support, defective product help, warranty assistance, order tracking, store complaints, dealer inquiries, privacy requests, executive contact information, legal correspondence, or escalation guidance for unresolved shoe, apparel, online order, refund, delivery, sizing, gift card, store, product quality, or customer-service complaints. New Balance’s corporate office phone number is commonly listed as 1-617-783-4000, while customer service is available at 1-800-595-9138.
New Balance Corporate Office and Headquarters Contact Information
- Company: New Balance Athletics, Inc.
- Corporate Headquarters / Registered Address: 100 Guest Street, Boston, MA 02135, USA
- New Balance HQ Location: Boston Landing, Brighton, Massachusetts
- Corporate Office Phone Number: 1-617-783-4000
- Customer Service Phone Number: 1-800-595-9138
- Customer Service Hours: Monday-Friday, 9 a.m.-9 p.m. ET; Saturday-Sunday, 9 a.m.-6 p.m. ET
- Privacy Contact Email: US*******@********ce.com
- President and Chief Executive Officer: Joe Preston
- Company Type: Privately held
- Official New Balance Website: NewBalance.com
- Official New Balance Customer Service: New Balance Customer Service
- Official New Balance Contact Form: Contact New Balance
- Official Order Status: Track a New Balance Order
- Official Returns: Start a New Balance Return
- Official Store Locator: Find a New Balance Store
- Official New Balance Careers: New Balance Careers
- Official New Balance Press Box: New Balance Press Box
The New Balance corporate office phone number is best treated as a headquarters and corporate-office contact. For most online order, return, refund, delivery, defective product, warranty, store, sizing, fit, gift card, membership, promo code, or customer-service issues, New Balance directs customers to its customer-service phone number, live chat, contact form, order-status tool, return tool, or local store route.
New Balance Headquarters Address in Boston
New Balance headquarters are located at Boston Landing in Brighton, Massachusetts. The company’s registered address is 100 Guest Street, Boston, MA 02135. This is the address many readers search for when looking for New Balance corporate office, New Balance headquarters, New Balance corporate address, New Balance headquarters address, New Balance HQ, New Balance main office, or New Balance corporate phone number.
New Balance is known for athletic footwear, running shoes, walking shoes, lifestyle sneakers, performance apparel, kids’ shoes, wide-width shoes, Made in USA products, Made in UK products, team uniforms, and sports partnerships. The company is privately held and has a long history in Boston-area footwear manufacturing and athletic product development.
New Balance Corporate Office vs. New Balance Customer Service
The New Balance corporate office is generally used for headquarters matters, media inquiries, business correspondence, dealer inquiries, legal correspondence, privacy requests, corporate careers, sponsorship matters, and high-level unresolved complaints. Most customer issues should begin with New Balance Customer Service, the official contact form, live chat, the order-status page, the returns page, or the New Balance store involved.
New Balance customer service may ask for your order number, account email, billing last name, shipping ZIP code, tracking number, product style number, size, width, purchase date, store location, gift card details, product photos, or previous case number. Do not post order numbers, tracking numbers, full payment-card numbers, gift card numbers, addresses, phone numbers, account emails, employee names, or screenshots containing private data in public comment sections.
Choose the Correct New Balance Support Route
- Online order issue: Use the New Balance order-status page or contact customer service with your order number.
- Return or refund issue: Start a return through New Balance’s official return tool or contact customer service.
- Damaged, defective, or wrong item: Use the official contact form and select the closest return or defective-equipment topic.
- Store purchase complaint: Contact the New Balance store involved and keep your receipt.
- Sizing, width, or fit question: Use the size guide, product-page details, live chat, or customer service before ordering.
- Gift card issue: Contact New Balance through official support and keep the full gift card number private.
- Membership, account, or promo code issue: Use customer service or the New Balance account tools.
- Dealer inquiry: Use the official contact form and select the dealer-related subject.
- Privacy request: Use New Balance’s privacy tools, customer care, or US*******@********ce.com.
- Corporate-level concern: Contact New Balance corporate office after normal customer-service, store, or support routes have been attempted.
What to Have Before Contacting New Balance Corporate Office
- Your full name and contact information
- New Balance order number, but not in public comments
- Email address used for the order, but only through official support channels
- Billing last name and shipping ZIP code for order lookup
- Tracking number, return label, or return tracking number
- Product name, style number, color, size, width, and purchase date
- Store location involved, if the issue happened in a store
- Receipt, packing slip, order confirmation, or gift receipt
- Photos of defective, damaged, incorrect, or worn items, with private information removed
- Gift card details, but only through official support channels
- Case number, email thread, chat transcript, or written response from New Balance
- A short timeline and the specific resolution you are requesting
Do not post private information in public reviews or comment sections. Avoid sharing full payment-card numbers, order numbers, tracking numbers, gift card numbers, account emails, delivery addresses, phone numbers, return labels, employee personal information, or screenshots containing private data.
How to Escalate a New Balance Complaint
Start with the support route closest to the issue. For an online order, use New Balance Customer Service, the order-status page, or the contact form. For a return, start with the official return tool. For a store purchase, contact the store where the purchase was made. For a damaged, defective, or incorrect item, contact New Balance with photos, product details, and the order or receipt information.
If the first support route does not resolve the complaint, ask for a case number, written explanation, refund timeline, return review, product-defect review, store-manager review, or supervisor escalation. Keep copies of order confirmations, emails, chats, photos, return labels, tracking records, receipts, and promised follow-up dates.
If the matter remains unresolved after using normal customer-service routes, you may contact New Balance corporate office. Written corporate correspondence may be directed to New Balance Athletics, Inc., 100 Guest Street, Boston, MA 02135. Corporate correspondence is best used for unresolved or higher-level issues after customer service, store, return, refund, or account support routes have been attempted.
Common Reasons Customers Contact New Balance Corporate Office
- Finding the New Balance corporate office or headquarters address
- Looking for the New Balance corporate phone number
- Trying to contact New Balance customer service
- Online order tracking, shipping, delivery, or missing package complaints
- Return, refund, exchange, or store-credit issues
- Wrong item, damaged item, defective shoe, or product-quality complaints
- Warranty questions, outsole wear, product defects, or performance concerns
- Sizing, fit, width, orthotic, running, walking, work shoe, or sport-specific questions
- Gift card, membership, promo code, discount, or account login issues
- Store purchase, store service, pickup, inventory, or local manager complaints
- Dealer, team uniform, sponsorship, media, privacy, legal, or corporate questions
- Counterfeit shoes, fake websites, suspicious sellers, or shopping scam concerns
New Balance Returns, Refunds, and Exchange Complaints
New Balance return complaints may involve refund timing, return labels, store returns, missing receipts, worn items, wrong size, wrong width, gift returns, final-sale items, non-returnable items, or confusion between online and in-store purchases. Start with New Balance’s official return tool and keep the receipt, packing slip, order confirmation, and return tracking record.
New Balance generally requires returned merchandise to be in new condition. If a return is refused or delayed, ask customer service to explain the return-policy reason and provide the expected refund timeline. For online orders, keep the carrier drop-off receipt or return tracking number until the refund is complete.
New Balance Defective Product, Warranty, and Quality Complaints
Product-quality complaints may involve damaged shoes, defective stitching, sole separation, premature outsole wear, incorrect sizing, mismatched shoes, damaged apparel, missing parts, or a product that does not match the listing. Contact New Balance as soon as possible and provide photos, product style number, purchase date, receipt, and order details.
If the product was purchased from another retailer, that store may need to review the return or warranty issue first. If the product was purchased through NewBalance.com or a New Balance store, use New Balance customer service or the store involved. Keep the product, packaging, receipt, and photos until support confirms the next step.
New Balance Order Tracking, Shipping, and Missing Package Complaints
Order and delivery complaints may involve delayed shipping, missing tracking, split shipments, carrier delays, packages marked delivered but not received, wrong address, incomplete shipments, or damaged packaging. Use the order-status page or contact New Balance with the order number, billing last name, shipping ZIP code, tracking number, and delivery details.
If a package is marked delivered but missing, check the shipping address, mailroom, porch, building office, neighbors, and carrier delivery notes before escalating. If the package is still missing, contact New Balance and the carrier with the tracking number and delivery information.
New Balance Store, Fit, Sizing, and Width Complaints
New Balance is known for shoes offered in multiple widths, but fit can vary by model, sport, style, and product line. If a shoe does not fit correctly, review the return policy, size guide, and product details before wearing the item outside. Customers who use orthotics, need wide or extra-wide sizing, or are buying running, walking, work, tennis, pickleball, training, or everyday shoes may want to use the store locator or customer service for fit help.
Store complaints may involve service, returns, inventory, pickup, fitting help, employee conduct, or manager response. Start with the store involved and ask for a manager if the issue is local. If the store cannot resolve the matter, contact New Balance customer service with the store location, receipt, visit date, and support history.
New Balance Gift Card, Promo Code, Membership, and Account Complaints
Gift card complaints may involve balance issues, e-gift delivery, redemption errors, missing cards, or suspected gift card fraud. Contact New Balance through official support and keep full gift card numbers private. Do not post gift card numbers in public comments.
Promo code and membership complaints may involve discounts not applying, exclusions, expired offers, account login problems, early access issues, or email sign-up offers. Save the promo code, offer terms, expiration date, item page, and checkout screenshot with private information removed before contacting support.
New Balance Counterfeit Product and Shopping Scam Warning
Be cautious with fake New Balance websites, suspicious social media ads, counterfeit sneakers, fake customer-service numbers, fake delivery texts, fake refund emails, and marketplace listings that use New Balance images without being authorized sellers. High-demand or limited-release shoes may be targeted by counterfeit sellers.
Use NewBalance.com, official New Balance stores, New Balance Factory stores, or trusted authorized retailers. Do not provide passwords, one-time passcodes, full payment-card numbers, bank login details, gift card numbers, wire transfers, remote access, or private order information to anyone who contacts you unexpectedly claiming to represent New Balance, a refund department, a delivery department, or customer service. If unsure, go directly to NewBalance.com.
New Balance Reviews and Complaints
New Balance reviews vary by product, model, width, sport, store, order type, and support route. Positive reviews often mention comfort, wide sizing, running shoes, walking shoes, durable footwear, Made in USA products, classic lifestyle sneakers, customer service, store fitting help, and product quality. Complaints often involve shipping delays, missing packages, return timing, refund delays, sizing differences, defective shoes, product availability, promo-code exclusions, customer-service response times, and confusion over warranty or return rules.
If you leave a New Balance review below, include whether the issue involved NewBalance.com, a New Balance store, New Balance Factory store, New Balance Reconsidered, a third-party retailer, customer service, returns, refunds, shipping, product quality, sizing, fit, corporate office, or another support route. Do not include private order, payment, address, phone, email, gift card, tracking, return-label, or employee information in a public comment.
New Balance Competitors and Related Corporate Office Pages
Customers researching New Balance corporate office information may also compare related athletic footwear, apparel, and retail corporate office pages, including Nike Corporate Office, Adidas Corporate Office, Under Armour Corporate Office, Puma Corporate Office, and Foot Locker Corporate Office. These companies may have similar complaint categories involving online orders, returns, refunds, shoe fit, sizing, gift cards, store service, product defects, and customer-service escalation.
Related Resources
- New Balance Customer Service Numbers and Reviews
- Official New Balance Website
- New Balance Customer Service
- Contact New Balance
- Track a New Balance Order
- Start a New Balance Return
- New Balance Store Locator
- New Balance Size Guide
- New Balance Privacy Policy
- New Balance Careers
- New Balance Press Box
- Nike Corporate Office
- Adidas Corporate Office
- Under Armour Corporate Office
- Foot Locker Corporate Office
Frequently Asked Questions About New Balance Corporate Office
Where is New Balance headquarters?
New Balance headquarters are located at Boston Landing in Brighton, Massachusetts. The company’s registered address is 100 Guest Street, Boston, MA 02135.
What is the New Balance corporate office address?
The New Balance corporate office and registered address is New Balance Athletics, Inc., 100 Guest Street, Boston, Massachusetts 02135.
What is the New Balance corporate office phone number?
The New Balance corporate office phone number is commonly listed as 1-617-783-4000. For customer service, New Balance lists 1-800-595-9138.
What is the New Balance customer service phone number?
New Balance customer service can be reached at 1-800-595-9138.
What are New Balance customer service hours?
New Balance lists customer service hours as Monday-Friday, 9 a.m.-9 p.m. ET, and Saturday-Sunday, 9 a.m.-6 p.m. ET.
Who is the CEO of New Balance?
Joe Preston is President and Chief Executive Officer of New Balance.
Is New Balance a public company?
No. New Balance is privately held.
How do I contact New Balance about an order?
Use the New Balance order-status page, customer-service phone number, live chat, or official contact form. Have your order number, billing last name, shipping ZIP code, and tracking details ready.
How do I file a complaint with New Balance?
Start with New Balance Customer Service, the official contact form, the return tool, or the store involved. Keep your order number, receipt, product details, photos, support history, and requested resolution. If the matter remains unresolved, use corporate correspondence.
Should I contact New Balance corporate office about a return or defective product?
Start with customer service or the return/defective-equipment support route first because returns and product issues usually require order or receipt review. Corporate correspondence is better suited for unresolved or higher-level issues after normal support routes have been attempted.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint-route, and review information for major companies, athletic footwear brands, apparel companies, retailers, restaurants, travel companies, financial institutions, insurance companies, and service providers. This page is designed to help readers identify the correct New Balance corporate office, customer-service, return, refund, product-defect, store, privacy, media, careers, or complaint route before escalating a concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with New Balance Athletics, Inc., NewBalance.com, New Balance Factory Store, New Balance Reconsidered, Joe’s New Balance Outlet, New Balance Team, any New Balance store, any authorized retailer, any shipping carrier, any payment processor, any employee, or any product warranty administrator. This page is for informational purposes only. Corporate details, addresses, phone numbers, support routes, return policies, warranty terms, shipping timelines, product availability, store policies, discount rules, gift card terms, and complaint processes may change over time. For official help with a New Balance order, return, refund, product defect, warranty question, store visit, gift card, account, membership, promo code, sizing issue, privacy request, or customer-service concern, visit NewBalance.com or contact New Balance through official channels.
Share Your Experience
Have you contacted New Balance corporate office, New Balance customer service, a New Balance store, New Balance Factory store, return support, product-defect support, gift card support, privacy support, media contacts, careers, or another New Balance support route about an order, return, refund, missing package, wrong item, defective shoe, sizing issue, store purchase, gift card, promo code, warranty claim, or customer-service complaint? Share your experience below.
Helpful reviews include the product or store involved, issue type, support route used, how long it took to receive a response, and whether the complaint was resolved. Please do not post private information such as order numbers, tracking numbers, payment information, gift card numbers, addresses, phone numbers, email addresses, return labels, employee personal information, or screenshots containing private data.
