Rue21, also commonly searched as Rue 21, is a value-oriented fashion retailer serving teens and young adults. The company’s former U.S. operator entered Chapter 11 bankruptcy in 2024 and closed its stores before the Rue21 brand was acquired and relaunched under new ownership.
Rue21 is now part of Toronto-based YM Inc., which operates more than 125 Rue21 stores across the United States. The former Warrendale, Pennsylvania headquarters and its telephone number should be treated as historical rather than current corporate contact information.
Rue21 Corporate Office and Contact Information
- Brand: Rue21
- Current Parent Company: YM Inc.
- Current Parent-Company Corporate Office: 50 Dufflaw Road, Toronto, Ontario M6A 2W1, Canada
- YM Inc. Corporate Phone Number: 1-866-717-7008
- Rue21 Customer Service Email: cu*************@***21.com
- YM Inc. General Email: cu*************@***nc.ca
- Rue21 Website: Rue21.com
- Rue21 Store Locator: Find a Rue21 Store
- Current Rue21 Store Count: More than 125 U.S. stores
- Former Rue21 Headquarters: 800 Commonwealth Drive, Warrendale, PA 15086
- Former Rue21 Corporate Phone: 1-724-776-9780
Where Is Rue21 Headquarters?
Rue21’s former headquarters was located at:
Rue21, Inc.
800 Commonwealth Drive
Warrendale, PA 15086
United States
That address was associated with the U.S. company that operated Rue21 before its 2024 bankruptcy and liquidation. Bankruptcy reporting described the Warrendale location as an approximately 84,000-square-foot headquarters whose contents were scheduled for sale during the wind-down.
The Rue21 brand is now owned by YM Inc., whose published corporate office is:
YM Inc.
50 Dufflaw Road
Toronto, Ontario M6A 2W1
Canada
No current standalone Rue21 headquarters in Warrendale or another U.S. city is published by Rue21 or YM Inc.
Is the Warrendale Office Still Rue21 Headquarters?
The Warrendale address should be treated as a former Rue21 headquarters. Do not send returns, gift cards, employment records, vendor invoices, legal documents, or sensitive customer information to that location unless an authorized Rue21 or YM Inc. representative provides current written instructions.
The old 1-724-776-9780 number was associated with the former operation. Current store and merchandise complaints should begin with the store involved or cu*************@***21.com.
Choose the Correct Rue21 Support Route
- In-store purchase or exchange: Contact the Rue21 store where the purchase was made.
- Employee, manager, fitting-room, pricing, or store-condition complaint: Ask for the store manager, then email Rue21 Customer Service if the concern remains unresolved.
- Current exchange or merchandise-card question: Review the official Rue21 exchange policy and contact the store involved.
- Gift card issued before June 28, 2024: Review the current policy explaining that the new Rue21 operation does not honor gift cards, merchandise cards, or rewards issued before that date.
- Current Rue21 Customer Service: Email cu*************@***21.com.
- Unresolved company-level concern: Contact YM Inc. at 1-866-717-7008 or cu*************@***nc.ca.
- Store location and operating hours: Use the official Rue21 store locator and call the store directly.
- Rue21 store employment: Use the Rue21-filtered in-store careers page maintained by YM Inc.
- Corporate employment: Review current YM Inc. corporate career opportunities.
- Privacy concern: Review the current Rue21 privacy policy and email Customer Service.
- Former vendor or bankruptcy claim: Use the appropriate bankruptcy, contractual, or legal channel rather than a current store or public customer review.
Rue21 Customer Service, Exchanges, Gift Cards and Complaints
Rue21 currently publishes the following email for customer questions:
Rue21 does not prominently publish a separate current telephone number or staffed Customer Service schedule. Store-specific complaints should begin with the manager of the location involved.
Current Rue21 Exchange Policy
Rue21’s current policy states that an unworn purchase may be returned with the original receipt and price tickets attached within 14 days for an exchange or gift card.
Important terms include:
- Rue21 currently does not offer refunds.
- Eligible merchandise must be unworn.
- The original receipt and price tickets are required.
- The exchange period is 14 days.
- Clearance items are final sale.
- Intimate apparel and pierced jewelry are final sale.
- A lost or stolen gift card will not be replaced.
- Identification may be required when a gift card is issued or redeemed.
Policies can change, so review the current terms before traveling to a store.
Old Rue21 Gift Cards and Rewards
The current Rue21 exchange policy states that the new Rue21 operation does not honor gift cards, merchandise cards, rewards programs, or other affiliated programs issued before June 28, 2024.
This cutoff is connected to the change in ownership following the former operator’s bankruptcy. Customers should not assume that an obligation issued by the former company transferred to the new owner.
How to Escalate a Rue21 Complaint
- Contact the store manager. Explain the purchase, exchange, promotion, employee interaction, or store issue.
- Save supporting information. Keep the receipt, merchandise tags, photographs, promotion terms, gift-card receipt, and prior correspondence.
- Email Rue21 Customer Service. Contact cu*************@***21.com with the store city and state, approximate date, issue, manager response, and requested resolution.
- Escalate to YM Inc. For a substantial unresolved matter, call 1-866-717-7008 or email cu*************@***nc.ca.
- Use the correct outside channel when necessary. Payment-card disputes, consumer-protection concerns, employment matters, and bankruptcy claims may require different organizations or procedures.
About Rue21, Ownership and Bankruptcy History
About Rue21
Rue21 traces its history to the early 1970s and was previously known as Pennsylvania Fashions. The brand became known for affordable, trend-focused clothing, footwear, fragrances, and accessories aimed primarily at teens and young adults.
Rue21’s merchandise has included:
- Women’s and men’s clothing
- Denim and casual apparel
- Graphic shirts and seasonal styles
- Footwear and accessories
- Fragrances and personal-care products
- Value-priced fashion for younger shoppers
Rue21’s 2024 Bankruptcy and Store Closures
Rue21’s former operator filed for Chapter 11 bankruptcy in May 2024. The company planned to close and liquidate approximately 540 stores after determining that it could not continue operating its existing business.
The filing was Rue21’s third bankruptcy proceeding. The former company had also undergone bankruptcy or restructuring processes in 2002 and 2017.
The 2024 closures ended the former operating company’s store network, but they did not permanently eliminate the Rue21 brand.
Who Owns Rue21 Now?
Rue21 is now part of YM Inc., a privately held Canadian fashion retailer headquartered in Toronto.
YM Inc. acquired Rue21’s brand assets during the 2024 bankruptcy process and subsequently reopened stores under new ownership and management. The official YM Inc. Rue21 page now describes the brand as operating more than 125 stores across the United States.
YM Inc.’s other retail brands include Urban Planet, Charlotte Russe, Bluenotes, Sirens, Stitches, Suzy Shier, West 49, Urban Kids, and other fashion concepts.
The current Rue21 privacy policy identifies CR CLICKS ECOMM INC. as the company responsible for the Rue21 website’s privacy practices.
Who Is the CEO of Rue21?
Rue21 and YM Inc. do not currently identify a standalone Rue21 chief executive on their public brand and contact pages. Executives connected to Rue21’s former U.S. operator should not be presented as the current leadership of the relaunched brand.
Rue21 Competitors and Related Corporate Office Pages
Rue21 competes with value-oriented apparel stores, teen fashion chains, mall retailers, discount clothing stores, and online fashion sellers.
Related CorporateOfficeHeadquarters.com pages include:
- H&M Corporate Office
- American Eagle Outfitters Corporate Office
- PacSun Corporate Office
- Citi Trends Corporate Office
- Rainbow Shops Corporate Office
- Forever 21 Corporate Office
Other competitors include Hollister, Old Navy, Zara, SHEIN, Fashion Nova, Ross Dress for Less, Burlington, local fashion boutiques, and online apparel marketplaces.
Rue21 Reviews and Complaints
Three Rue21 submissions are currently visible on CorporateOfficeHeadquarters.com. All three are dated December 13, 2022, and therefore describe experiences from before Rue21’s 2024 bankruptcy, sale, and change in ownership.
The visible submissions describe:
- A customer at a Laughlin, Nevada store who felt ignored by a manager and cashier
- A maintenance contractor reporting a payment dispute involving work arranged through a third-party facilities company
- A customer describing employees at a Carson City, Nevada store as unwelcoming
The maintenance submission is a vendor-payment complaint rather than a conventional customer review. It involves work allegedly arranged through another business and does not establish that Rue21 directly owed the reported payment.
These submissions are individual allegations. CorporateOfficeHeadquarters.com has not reviewed store schedules, employment records, surveillance footage, vendor contracts, invoices, payment records, or correspondence related to the complaints.
The reviews also predate the current Rue21 ownership. A former location may have closed, reopened under a new operator, moved, or changed employees and management. These older reviews should not be treated as evidence of current service at more than 125 relaunched Rue21 stores.
A useful current review should identify the store city and state, approximate date, purchase or visit type, issue, manager or Customer Service response, and whether the concern was resolved. Describe firsthand events without publishing personal insults or unsupported allegations about an employee’s motives, health, finances, or private life.
Frequently Asked Questions About Rue21 Corporate Office
Where is Rue21 headquarters?
Rue21’s current parent company, YM Inc., is headquartered at 50 Dufflaw Road, Toronto, Ontario M6A 2W1, Canada. No separate current U.S. Rue21 headquarters is publicly identified.
Is Rue21 still headquartered in Warrendale, Pennsylvania?
The 800 Commonwealth Drive address was the headquarters of Rue21’s former U.S. operator. It should now be treated as a historical address rather than the current Rue21 corporate office.
What is the current Rue21 corporate phone number?
YM Inc.’s general corporate number is 1-866-717-7008. Rue21 does not currently publish a separate brand-specific corporate telephone number.
Is 1-724-776-9780 still the Rue21 corporate number?
That number was associated with the former Warrendale corporate office. It is not published by YM Inc. as the current Rue21 corporate or Customer Service number.
How do I contact Rue21 Customer Service?
Email cu*************@***21.com. For an in-store purchase or employee complaint, contact the store manager first.
Who owns Rue21?
Rue21 is owned by YM Inc., a Toronto-based fashion retailer that acquired the brand’s assets during the former operator’s 2024 bankruptcy.
How many Rue21 stores are open?
YM Inc. currently describes Rue21 as having more than 125 stores across the United States. Use the official store locator because locations and hours can change.
Does Rue21 issue refunds?
The current Rue21 policy states that it does not offer refunds. Qualifying unworn merchandise may be returned within 14 days with the original receipt and price tickets for an exchange or gift card.
Can I use an old Rue21 gift card?
The current policy states that the new Rue21 operation does not honor gift cards, merchandise cards, rewards, or affiliated programs issued before June 28, 2024.
How do I apply for a job at Rue21?
Use YM Inc.’s official Rue21-filtered in-store careers page for store opportunities. Corporate positions are listed separately through YM Inc. Careers.
Official Rue21, YM Inc. and Related Resources
- Official Rue21 Website
- Rue21 Store Locator
- Rue21 Exchange and Gift-Card Policy
- Rue21 Privacy Policy
- Rue21 at YM Inc.
- Contact YM Inc.
- Rue21 In-Store Careers
- YM Inc. Corporate Careers
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate-office addresses, headquarters telephone numbers, ownership information, complaint guidance, and reader reviews for many years.
This page distinguishes the current Rue21 brand and YM Inc. from Rue21’s former Warrendale headquarters, former corporate number, pre-bankruptcy gift cards, current stores, exchange policy, store employment, Customer Service, and three older reader submissions.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Rue21, YM Inc., CR CLICKS ECOMM INC., the former Rue21 operating company, any Rue21 store, delivery company, payment provider, franchise or operating partner, employee, vendor, or Customer Service representative.
This page is provided for informational and review purposes. It is not legal, bankruptcy, financial, employment, privacy, contractual, or consumer-protection advice. Addresses, telephone numbers, ownership, store counts, locations, operating hours, policies, gift-card terms, merchandise, executives, and support routes can change.
Page Update Note
This Rue21 corporate-office page was substantially updated on August 25, 2026. The former Warrendale address and 1-724-776-9780 telephone number were reclassified as historical; YM Inc. was identified as the current owner; the Toronto parent-company office and telephone number were added; the current Rue21 email, store locator, exchange policy, gift-card cutoff, careers, and privacy information were added; the 2024 bankruptcy and brand relaunch were explained; unrelated mall-store competitors were removed; and the three visible pre-bankruptcy reader submissions were summarized without treating them as current companywide trends.