Where is Lids Corporate Office Headquarters HQ 

Customer service is NO HELP for store purchases. Asked who in Lids corporate over see’s the Lids stores, and here’s the response from Lids customer service: “I don’t know. I did my job. Is there anything else I can help you with?” I have to go to a Lids store for custom embroidering because I want the algebraic notation for b”squared” on it. I can’t order that online because it will show as “b2”, with the number two being the same font size as the letter b. I went to the store in Waterbury, CT in the Brass Mill Center (which opened 55 minutes late. I’m going back at 11 am today (because I don’t want to stand there for 55 minutes again) for a do-over or a refund. Should either of those two things don’t happen I will be filing a complaint with the BBB because what I was shown on the screen before embroidering, is not what I was sold.