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  • Vera Bradley Corporate Office Headquarters: Address, Customer Service, Returns and Complaints

Vera Bradley Corporate Office Headquarters: Address, Customer Service, Returns and Complaints 

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Vera Bradley’s corporate headquarters is located at 12420 Stonebridge Road, Roanoke, IN 46783. The corporate telephone number listed in the company’s current regulatory filing is 1-877-708-8372.

Customers needing help with an order, return, refund, damaged item, gift card, store purchase, luggage registration, website problem, or another shopping concern should call Vera Bradley Customer Service at 1-888-855-8372 or use the official email form.

Vera Bradley Corporate Office and Customer Service Information

Vera Bradley corporate office headquarters in Roanoke Indiana

The previously listed number 1-888-855-8372 should not be labeled as both the corporate-office and Human Resources number. Vera Bradley currently publishes it as its U.S. Customer Service number. The previously listed 1-877-905-8372 number is for international customers.

Where Is Vera Bradley Headquarters?

Vera Bradley’s principal executive office is:

Vera Bradley, Inc.
12420 Stonebridge Road
Roanoke, IN 46783

The headquarters supports executive leadership, finance, legal affairs, design, merchandising, sourcing, wholesale operations, e-commerce, marketing, Human Resources, investor relations, and other companywide functions.

The corporate office is different from the Customer Service mailing address at 11222 Stonebridge Road. Customers should follow the return instructions supplied through the official return portal rather than mailing merchandise to either address without authorization.

Vera Bradley Ownership and Leadership

Vera Bradley was founded in 1982 by Barbara Bradley Baekgaard and Patricia Miller after the friends identified a need for colorful and functional women’s travel bags. The company remains based near Fort Wayne, Indiana.

Vera Bradley, Inc. is publicly traded on the Nasdaq Global Select Market under the symbol VRA.

Current leadership includes:

  • Chairman and Chief Executive Officer: Ian Bickley
  • Chief Operating and Financial Officer: Martin Layding
  • Chief Administrative and Legal Officer: Mark C. Dely
  • Chief Brand Officer: Melinda Paraie

Ian Bickley became permanent chairman and CEO in March 2026 after serving as interim chief executive. The company is currently pursuing a transformation strategy called Project Sunshine, which emphasizes Vera Bradley’s colorful heritage, cotton products, recognizable patterns, digital operations, and store experience.

Vera Bradley sold Pura Vida Bracelets in March 2025. Pura Vida should therefore no longer be described as a current Vera Bradley subsidiary or sister retail brand.

Corporate Office vs. Customer Service and Stores

The corporate office handles companywide business, executive, investor, legal, vendor, employment, wholesale, and regulatory matters.

Customer Service handles:

  • Online order status and shipping questions
  • Missing, incorrect, or damaged merchandise
  • Returns and refund status
  • Gift purchases and gift returns
  • Gift cards and promotional codes
  • Website and account problems
  • International orders
  • Product-quality concerns
  • Accessibility barriers
  • Luggage registration

Individual Vera Bradley stores handle local purchases, store inventory, in-person returns, employee or manager concerns, and location-specific service. Merchandise purchased from a department store, specialty retailer, marketplace, or another authorized seller may need to be returned to that seller.

How to Escalate a Vera Bradley Complaint

For an online order, begin with Customer Service at 1-888-855-8372 or submit the email form. For an in-store purchase, speak with the store manager first.

Prepare:

  • The order or receipt number
  • The purchase date
  • The store or website used
  • The item name, pattern, and color
  • The amount paid
  • Photographs of damage or defects
  • Tracking and return information
  • Earlier case numbers or correspondence
  • The requested refund, exchange, replacement, or response

Ask the representative to document the complaint and provide written confirmation of the next step.

Formal corporate correspondence may be mailed to the headquarters. Vera Bradley’s current website terms also direct formal notices of dispute to the Office of the General Counsel at the 12420 Stonebridge Road address. Ordinary order and product issues should go through Customer Service before using a formal dispute process.

Vera Bradley Returns and Refunds

Vera Bradley currently states that eligible merchandise can generally be returned by mail or in a store within 45 days of purchase.

Important return points include:

  • Final Sale merchandise is not eligible for return or exchange.
  • The item should meet the condition requirements in the current return policy.
  • Online and Online Outlet purchases may use separate return portals.
  • A product purchased from another retailer is generally subject to that retailer’s policy.
  • Gift cards and certain personalized, customized, or specially marked products may have separate restrictions.
  • Refund timing depends on receipt and processing of the returned product and the original payment method.

Keep the carrier receipt and tracking number for a mailed return. When a refund appears delayed, confirm the return-delivery date, approved refund amount, and original payment method with Customer Service.

Afterpay purchases follow Vera Bradley’s ordinary merchandise-return process, but Cash App Afterpay manages the payment adjustment after receiving notice of the approved return.

Damaged, Defective, or Poor-Quality Products

Contact Customer Service promptly when an item arrives damaged, has a missing component, does not match the order, or appears to contain a manufacturing defect.

Provide photographs of:

  • The complete product
  • The affected stitching, fabric, zipper, wheel, handle, or hardware
  • The product tag or identifying information
  • The shipping package when transit damage is involved

Normal wear, accidental damage, washing damage, misuse, airline damage, and manufacturing defects may be treated differently. Do not discard the product or packaging until Customer Service confirms whether an inspection or return is required.

Care instructions vary by material. Cotton, nylon, Featherweight, Performance Twill, leather, and licensed products may require different cleaning methods. Use the instructions on the product page or care label rather than assuming every Vera Bradley item is machine washable.

Vera Bradley Luggage Support

Vera Bradley provides an online registration form for eligible luggage. Registration can help connect the owner, purchase information, and product details when assistance is needed.

For a luggage complaint, retain:

  • The receipt
  • The luggage model and pattern
  • The purchase date and seller
  • Photographs of the wheel, handle, zipper, shell, seam, or other issue
  • Airline documentation when damage occurred during travel

Airline or transportation damage may need to be reported directly to the carrier before leaving the baggage-claim area. Product registration does not automatically establish that every type of damage is covered.

Gift Cards, Promotions, and Pricing

Vera Bradley sells physical and electronic gift cards. Customers can check a balance through the official gift-card page. Ten-digit cards do not require a PIN, while other cards may require the card number and PIN.

Electronic gift cards are marked Final Sale and cannot be returned or exchanged. Never publish a complete card number, PIN, barcode, or balance screenshot.

Promotion terms often exclude gift cards, personalization fees, special orders, limited editions, licensed collections, taxes, shipping, and previously purchased merchandise. Brand-store, outlet-store, and online-outlet promotions may differ.

Take a screenshot of an offer and its exclusions before checkout when a promotion is important to the purchase.

Privacy and Digital Accessibility

Eligible consumers can submit requests involving access, correction, deletion, portability, or qualifying data-sharing choices through Vera Bradley’s privacy-request process.

Privacy questions may be sent to:

Vera Bradley
Attention: Customer Service
12420 Stonebridge Road
Roanoke, IN 46783

Email: cu**********@*********ey.com
Phone: 1-888-855-8372

For a website accessibility barrier, email Customer Service with “Access Barrier” in the subject line or call the Customer Service number. Include the page address, affected feature, and assistive technology being used.

Vera Bradley Careers and Human Resources

Vera Bradley lists store, distribution, design, merchandising, marketing, technology, finance, corporate, and other openings through its official careers site.

The Customer Service number should not be labeled as a dedicated Human Resources, payroll, benefits, or employment-verification line. Applicants should use the contact information provided in the official job posting. Current employees should use their internal manager, Human Resources contact, payroll system, or benefits portal.

Verify recruiting messages through Vera Bradley’s official Workday careers site. Legitimate recruiters should not require payment through gift cards, cryptocurrency, wire transfers, or personal payment applications.

Vera Bradley Reviews and Complaints

One reader review was visible on CorporateOfficeHeadquarters.com when this page was updated. The reviewer described an alleged quality concern involving a navy throw with flamingos that reportedly pulled and shed during use and requested an exchange.

This is an individual, unverified customer account. It does not establish an overall Vera Bradley rating or prove a companywide complaint trend.

A useful review should identify the item, purchase channel, approximate date, general problem, Customer Service or store contact used, response time, and whether the issue was resolved.

Vera Bradley Competitors and Related Corporate Office Pages

Vera Bradley competes with handbag, luggage, accessories, lifestyle, gift, department-store, and specialty-retail brands including Coach, Kate Spade, Michael Kors, Dooney & Bourke, Fossil, Loungefly, and other travel-accessory businesses.

Official Vera Bradley Resources

Frequently Asked Questions About Vera Bradley

Where is Vera Bradley headquartered?

Vera Bradley is headquartered at 12420 Stonebridge Road, Roanoke, IN 46783.

What is Vera Bradley’s corporate telephone number?

The company’s current annual report lists 1-877-708-8372 as its corporate telephone number.

What is Vera Bradley Customer Service’s number?

Call 1-888-855-8372 Monday through Friday from 8:30 a.m. to 5:00 p.m. Eastern.

Is 1-877-905-8372 Vera Bradley’s U.S. Customer Service number?

No. Vera Bradley identifies 1-877-905-8372 as its International Customer Service number.

Who is Vera Bradley’s CEO?

Ian Bickley became chairman and chief executive officer in March 2026.

Is Vera Bradley publicly traded?

Yes. Vera Bradley, Inc. trades on Nasdaq under the symbol VRA.

How long do I have to return a Vera Bradley item?

Eligible items can generally be returned within 45 days. Final Sale merchandise is not eligible for return or exchange.

Can I return an online purchase to a Vera Bradley store?

Many eligible purchases can be returned by mail or in a store, subject to the current policy and product exclusions.

How do I report a damaged Vera Bradley product?

Contact Customer Service and provide the receipt, product details, photographs, and a description of the problem.

How do I check a Vera Bradley gift-card balance?

Use the official online gift-card balance page. Keep the card number and PIN private.

How do I escalate a Vera Bradley complaint?

Contact Customer Service or the store manager first, request documentation of the issue, and then send written correspondence to headquarters when ordinary support does not resolve the concern.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish Vera Bradley’s corporate headquarters from Customer Service, individual stores, outlet stores, independent retailers, shipping carriers, payment providers, and licensed-product partners. This page was reviewed using current Vera Bradley customer-service, corporate-filing, leadership, return, privacy, accessibility, careers, gift-card, luggage, and reader-review information.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Vera Bradley, Inc., Vera Bradley Designs, Inc., Vera Bradley Sales, LLC, any Vera Bradley store, authorized retailer, shipping carrier, payment provider, employee, or Customer Service representative.

This page is provided for informational purposes and is not legal, financial, employment, privacy, product-safety, warranty, or consumer-protection advice. Addresses, telephone numbers, executives, store locations, return periods, product terms, promotions, and complaint routes may change.

Share Your Vera Bradley Experience

Have you contacted Vera Bradley Customer Service, a store manager, return support, luggage support, privacy, accessibility, careers, or the corporate office? Share the item or service involved, purchase channel, approximate date, contact route used, response time, and whether the matter was resolved.

Please do not publish full order numbers, payment details, gift-card numbers, account passwords, tracking numbers, home addresses, private telephone numbers, email addresses, employee records, or other confidential information.

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Vera Bradley Customer Service

December 13, 2022

I purchased the navy throw with pink flamingos. It has pulled terribly and sheds over everything. It is a mess to use.

I would like to exchange it for a new throw of any design.

J A
Corporate Office Headquarters