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  • Coach Corporate Office, Customer Service and Complaints

Coach Corporate Office, Customer Service and Complaints 

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Coach corporate operations are based at Tapestry’s global headquarters at 10 Hudson Yards in New York City. Coach currently lists 1-888-262-6224 for Customer Care and general consumer enquiries, including order status, returns, product questions, merchandise concerns, and repairs.

Customers with questions about an online order, retail-store purchase, Coach Outlet transaction, return, refund, repair, Gift Card, counterfeit product, or licensed product should use the support route responsible for that issue before escalating an unresolved concern to Tapestry’s New York headquarters.

Coach Corporate Office Contact Information

  • Brand: Coach
  • Parent Company: Tapestry, Inc.
  • Corporate Headquarters: 10 Hudson Yards, New York, NY 10001, USA
  • Verified Corporate Switchboard: Tapestry does not prominently publish a general headquarters telephone number on its current public contact page
  • Coach Customer Care: 1-888-262-6224
  • Customer Care Telephone Hours: 7:00 AM-1:00 AM Eastern Time, seven days a week
  • Text Support: 1-240-448-4442
  • Live Chat Hours: Daily, 7:00 AM-1:00 AM Eastern Time
  • Automated Chat: Available 24 hours a day
  • Order Questions Email: or************@***ch.com
  • Customer Contact Form: Contact Coach Customer Care
  • Store Locator: Find a Coach store
  • Coach Outlet: Coach Outlet website
  • Tapestry Corporate Contact: Contact Tapestry
  • Coach CEO and Brand President: Todd Kahn
  • Tapestry Chief Executive Officer: Joanne Crevoiserat
  • Official Coach Website: Coach.com
  • Tapestry Website: Tapestry.com
  • Careers: Coach and Tapestry careers

The previously listed number 212-594-1850 is not prominently published on Coach’s current Customer Care page or Tapestry’s current corporate-contact page. It should not remain labelled as the verified corporate and customer-service number without direct company confirmation.

Tapestry does not publish Monday through Friday, 9:00 AM to 6:00 PM as general headquarters hours. The published 7:00 AM to 1:00 AM schedule applies to Coach Customer Care, not the corporate office.

Where Is Coach Headquarters?

Coach’s parent company, Tapestry, identifies its global headquarters as 10 Hudson Yards in New York City.

This is the location readers generally need when searching for Coach corporate office, Coach headquarters, Coach head office, Coach home office, Tapestry headquarters, or Coach corporate address.

The Hudson Yards headquarters is not a Coach retail store, Coach Outlet store, merchandise-return counter, repair workshop, Gift Card service center, authentication service, or destination for damaged merchandise.

Customers should not mail handbags, shoes, clothing, watches, eyewear, Gift Cards, returns, repair items, or allegedly counterfeit merchandise to 10 Hudson Yards unless Coach or Tapestry provides written instructions.

Coach Ownership and Corporate Structure

Coach is a global fashion and accessories brand owned by Tapestry, Inc. Tapestry is a publicly traded company listed on the New York Stock Exchange under the ticker symbol TPR.

The corporate company formerly known as Coach, Inc. changed its name to Tapestry, Inc. in 2017. Coach remains the name of the consumer brand.

  • Parent Company: Tapestry, Inc.
  • Stock Symbol: TPR
  • Coach CEO and Brand President: Todd Kahn
  • Tapestry CEO: Joanne Crevoiserat
  • Tapestry CFO and COO: Scott Roe
  • Coach Creative Director: Stuart Vevers
  • Founded: 1941

Tapestry’s current Coach brand page reports approximately 930 directly operated stores, approximately 12,300 employees, and approximately $5.6 billion in net sales. These figures can change.

Corporate Office vs. Customer Care and Stores

Tapestry’s New York headquarters handles parent-company leadership, governance, strategy, corporate affairs, Investor Relations, legal matters, media enquiries, careers, and other company-level functions.

Coach Customer Care handles:

  • Coach.com orders
  • Order status
  • Order cancellation requests
  • Shipping questions
  • Returns and exchanges
  • Refund status
  • Product questions
  • Merchandise concerns
  • Repairs
  • Gift Cards
  • Website feedback

Individual stores generally handle:

  • Local hours
  • Product availability
  • Store purchases
  • Store pickup
  • Employee and manager concerns
  • In-store returns
  • Product-care services
  • Repair intake
  • Coach Create services
  • Coach (Re)Loved evaluations

Choose the Correct Coach Support Route

  • Coach.com order: Call Customer Care, use chat, submit the contact form, or email or************@***ch.com.
  • Order cancellation: Use My Account, Track Order, chat, or Customer Care as soon as possible.
  • Store purchase: Contact the store where the item was purchased.
  • Coach Outlet purchase: Use Coach Outlet’s website or the Outlet store involved.
  • Return or refund: Follow the Coach return process and preserve proof of shipment.
  • Leather-goods repair: Bring the item to a Coach store or use the official Warranty Service Request process.
  • Clothing, footwear, watch or eyewear concern: Call 1-800-307-0040, contact Customer Care, or visit a store.
  • Gift Card: Use the official Gift Card page or Customer Care.
  • Counterfeit listing: Use Coach’s brand-protection form or call 1-833-768-1778.
  • Coach (Re)Loved trade-in: Visit a participating Coach retail store.
  • Department-store purchase: Contact the retailer about the transaction and Coach about a qualifying product concern.
  • Investor matter: Contact Tapestry Investor Relations.
  • Employment: Use the official Tapestry careers website.

What to Have Before Contacting Coach

  • Order number
  • Purchase date
  • Store name and location
  • Coach or Coach Outlet purchase channel
  • Receipt or order confirmation
  • Product name and style number
  • Color and size
  • Tracking information
  • Photographs of the product and packaging
  • Gift Card information, supplied privately
  • Repair or warranty reference
  • Name or role of the department previously contacted
  • Existing Customer Care case number
  • A concise description of the requested resolution

Provide order numbers, addresses, payment information, Gift Card numbers, PINs, account credentials, and private correspondence only through official private support channels.

How to Escalate an Unresolved Coach Complaint

  1. Identify whether the issue involves Coach.com, a Coach retail store, Coach Outlet, a department store, a licensed product, or another seller.
  2. Contact the store or Customer Care team responsible for the transaction.
  3. Describe the issue factually and in chronological order.
  4. State the specific resolution being requested.
  5. Keep receipts, order confirmations, photographs, tracking records, and correspondence.
  6. Ask for or retain a Customer Care case reference.
  7. Follow up through the same case.
  8. Request supervisor or specialist review when the initial response does not address the concern.
  9. Use the applicable repair, Gift Card, counterfeit, privacy, payment-provider, or retailer process when another department controls the issue.
  10. Send a concise company-level escalation through Tapestry’s corporate contact form only after the responsible consumer-support route has been used.

A public review or general corporate message does not replace a return request, cancellation, card dispute, warranty submission, repair request, counterfeit report, or legal notice.

Coach Online Orders

Coach Customer Care assists with online orders, shipping, order changes, product questions, and missing order confirmations.

Keep the confirmation email, order number, item list, shipping address, tracking record, and payment confirmation.

Order Cancellations and Changes

Coach states that some standard-shipping orders may be cancelled within approximately 45 minutes of being placed.

Customers may attempt cancellation through:

  • My Account
  • Track Order
  • Customer Care
  • Online chat

A cancellation request is not complete until Coach confirms it. Orders that have entered processing or shipment may no longer be eligible for cancellation.

Missing, Damaged or Incorrect Orders

For a delivery problem:

  • Check the delivery confirmation.
  • Confirm whether the shipment was divided into multiple packages.
  • Check entrances, parcel lockers, and other delivery areas.
  • Photograph damaged packaging before opening it further.
  • Keep all packaging and labels.
  • Contact Coach Customer Care promptly.

Do not publish shipping labels, order numbers, home addresses, payment records, or photographs identifying other residents.

Coach Returns and Exchanges

Coach generally accepts qualifying new and unused merchandise returned within 30 days of purchase. Items should include tags, parts, accessories, and the applicable proof of purchase.

Customized and made-to-order merchandise is generally not returnable or exchangeable. This includes:

  • Coach Create customized products
  • Monogrammed merchandise
  • Made-to-order products
  • Cut-to-size belts

Qualifying mailed returns may be sent through the current return process to:

CSI Returns
One Coach Way
Jacksonville, FL 32218

Register the return and verify the current instructions before mailing. Use a trackable shipping service and keep the receipt and tracking number.

Refund Delays and Payment Providers

A return being delivered to Coach does not mean that the refund has already posted to the customer’s account.

Customers should distinguish between:

  • Return delivery
  • Return inspection
  • Refund approval
  • Refund transmission
  • Bank or card posting

Purchases made through Klarna, Affirm, Afterpay, PayPal, or another payment provider may also require the payment provider to update the financing plan or account after Coach processes the return.

A card dispute does not automatically change the underlying return or purchase terms.

Coach Repairs and Warranty Service

Coach offers repair services for leather goods including bags, wallets, wristlets, and certain accessories.

Coach describes a one-year warranty for qualifying quality-related repairs involving Coach Collection products and certain Coach Outlet handbags, briefcases, and small leather goods.

Customers can begin a repair:

  • At a Coach store
  • By using the official Warranty Service Request process

Bring or include proof of purchase when available. Coach will assess whether the product can be repaired without compromising its integrity.

Repair timing can vary. Current Coach pages provide estimates ranging from approximately four to eight weeks, so customers should confirm the current estimate when submitting an item.

Coach states that its repair workshop does not remove stains or completely refurbish leather.

Repair Fees and Unrepairable Items

Qualifying quality-related repairs within the applicable warranty period may be complimentary. Repairs outside the warranty period or unrelated to product quality may have set fees.

If an item cannot be repaired, Coach states that it will return the item. Outcomes for a qualifying in-warranty product may include an attempted replacement or merchandise credit when replacement is unavailable.

No repair, replacement, credit, or refund is guaranteed until Coach evaluates the item and confirms the applicable remedy.

Clothing, Shoes, Watches and Eyewear

Coach’s leather-goods repair process does not necessarily cover clothing, footwear, watches, or eyewear.

Eyewear, watches, fragrance, and other licensed product categories may involve a separate manufacturer, warranty administrator, retailer, or repair provider.

Coach Gift Cards

Coach sells physical Gift Cards and eGift Cards.

Coach currently states that its Gift Cards may be redeemed:

  • Online
  • By telephone
  • At Coach stores

An eGift Card must generally be redeemed online through the country website where it was purchased, although Coach states that it may be used in stores in other locations.

Do not publish a Gift Card number, PIN, barcode, balance, receipt, or delivery email.

Coach Retail Stores and Store Complaints

Contact the store manager first for concerns involving:

  • Store employee service
  • Product availability
  • Store pickup
  • In-store pricing
  • Store returns
  • Product-care services
  • Repair intake
  • Accessibility
  • Store cleanliness
  • Local appointment or event questions

Record the store location, date, approximate time, receipt, product, and requested resolution. Avoid identifying individual employees publicly when Coach can investigate the concern privately.

Coach Outlet Complaints

Coach Outlet stores and CoachOutlet.com may use separate inventory, promotions, pricing, ordering, return, and account systems.

Before contacting support, identify whether the purchase came from:

  • A full-price Coach store
  • Coach.com
  • A Coach Outlet store
  • CoachOutlet.com
  • A department store
  • Another authorized retailer

A policy or promotion displayed on Coach.com should not automatically be assumed to apply to Coach Outlet.

Department-Store and Third-Party Purchases

Coach products may be sold through authorized department stores and specialty retailers.

The retailer generally controls:

  • The transaction
  • Receipt
  • Return policy
  • Refund processing
  • Store promotion
  • Delivery arranged by that retailer

Coach may control a qualifying product-quality, warranty, repair, or brand-protection question.

Contact both businesses when the issue involves both the transaction and the product.

Counterfeit Products and Authentication Requests

Coach states that authentic products are sold through Coach retail and Outlet stores, official Coach websites, and authorized department stores and specialty retailers.

Coach also states that it does not respond to requests to authenticate individual products or identify authorized distributors.

Customers should be cautious with:

  • Prices that appear unusually low
  • Websites imitating Coach branding
  • Marketplace listings with unsupported authenticity claims
  • Street vendors, flea markets, and unofficial kiosks
  • Requests to pay through gift cards, cryptocurrency, or transfers to individuals

A public review is not a counterfeit report and cannot establish authenticity.

Coach (Re)Loved Exchange

Coach (Re)Loved allows eligible Coach bags to be evaluated for trade-in credit, refurbishment, reimagining, or recycling.

Participation generally requires a Coach account and an in-store evaluation. Coach Outlet bags are not currently eligible for the trade-in programme, and credits are not available through Coach Outlet stores or CoachOutlet.com.

Trade-in eligibility and credit depend on the item’s condition, type, and the current programme rules.

Coach Insider and Account Support

A Coach account may be used for purchase history, order tracking, programme benefits, repair records, and Coach (Re)Loved credits.

Do not publish account email addresses, passwords, verification codes, purchase histories, or account-linked credits.

Coach Careers

Tapestry states that legitimate interviews, employment offers, and onboarding activities involve candidates who applied through its official careers system.

Be cautious of recruitment messages requesting payments, Gift Cards, cryptocurrency, banking credentials, equipment purchases, or remote access to a computer.

Do not publish Social Security numbers, identity documents, background-check records, payroll information, or private employment correspondence.

Tapestry Investor and Corporate Contacts

Tapestry Investor Relations and corporate-media teams do not process ordinary Coach returns, repairs, store complaints, or order cancellations.

Coach Privacy Requests

Coach customers can use the current privacy policy and Customer Care contact process for privacy and communication-preference questions.

Customers can unsubscribe from marketing email through the unsubscribe link and stop marketing text messages by replying STOP.

Do not send passwords, complete card information, Gift Card PINs, or unnecessary identity documents through ordinary email.

Coach Scam and Impersonation Warning

Use Coach.com, CoachOutlet.com, Tapestry.com, and telephone numbers displayed on those official websites before providing order, Gift Card, employment, payment, or personal information.

Be cautious of:

  • Sponsored customer-service telephone numbers
  • Fake refund messages
  • Counterfeit Coach websites
  • Fraudulent Gift Card balance pages
  • Marketplace authenticity claims
  • Fake employment offers
  • Requests for passwords or verification codes
  • Requests for remote access to a device
  • Payment requests involving Gift Cards, cryptocurrency, or transfers to individuals

Contact the bank or card issuer directly about an unauthorized completed transaction.

Coach Reviews and Complaints

CorporateOfficeHeadquarters.com currently displays no published customer reviews for Coach. There are therefore no visible review dates, supported complaint themes, customer photographs, Coach replies, or COH responses to summarize.

Future review summaries should be based only on comments visibly published on this page. A small number of individual reviews should not be presented as proof of company-wide customer sentiment.

Coach Competitors and Related Corporate Office Pages

Coach competes with luxury, accessible-luxury, handbag, leather-goods, footwear, apparel, and accessories brands.

Readers comparing corporate offices, product repairs, returns, Gift Cards, store complaints, and brand-protection routes may also visit:

Kate Spade New York is a related Tapestry brand rather than an independently owned corporate parent.

Related Resources

Frequently Asked Questions About Coach Corporate Office

Where is the Coach corporate office?

Coach parent company Tapestry is headquartered at 10 Hudson Yards, New York, NY 10001.

What is the Coach customer-service number?

Coach Customer Care can be reached at 1-888-262-6224.

What are Coach Customer Care hours?

Coach currently publishes telephone and text-support hours of 7:00 AM to 1:00 AM Eastern Time, seven days a week.

Is 212-594-1850 still the Coach corporate number?

That number is not prominently published on Coach’s current Customer Care page or Tapestry’s corporate-contact page and should not be presented as verified without direct confirmation.

How do I contact Coach about an online order?

Call Customer Care, use the contact form or chat, or email or************@***ch.com.

How long do I have to return a Coach purchase?

Qualifying new and unused products generally have a 30-day return period, subject to the current policy and exclusions.

Can personalized Coach products be returned?

Customized, monogrammed, made-to-order, and cut-to-size products are generally final sale and cannot be returned or exchanged.

How do I request a Coach repair?

Bring the item to a Coach store or use the official Warranty Service Request process. Proof of purchase should be included when available.

How long is the Coach warranty?

Coach currently describes a one-year warranty for qualifying quality-related repairs involving specified Coach and Coach Outlet leather goods.

Does Coach authenticate used products?

No. Coach states that it does not respond to requests to authenticate individual products.

How do I report counterfeit Coach merchandise?

Use the official brand-protection process or call the counterfeit hotline at 1-833-768-1778.

Who owns Coach?

Coach is owned by Tapestry, Inc.

Who is the CEO of Coach?

Todd Kahn is Coach’s CEO and Brand President.

Does posting a COH review contact Coach?

No. Posting on CorporateOfficeHeadquarters.com does not contact Coach, cancel an order, initiate a return, begin a repair, request a refund, report a counterfeit listing, or create a Customer Care case.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate-office, headquarters, ownership, telephone, complaint-route, and review information for fashion brands, retailers, restaurants, financial institutions, airlines, hotels, healthcare organizations, manufacturers, and other major companies.

This page is designed to help readers distinguish Tapestry’s corporate headquarters from Coach Customer Care, retail stores, Coach Outlet, online ordering, the Jacksonville returns facility, the Coach Repair Workshop, Gift Cards, licensed products, Investor Relations, and careers.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Coach, Tapestry, Inc., Coach Outlet, any Coach store, employee, department store, licensed-product manufacturer, resale platform, payment provider, shipping carrier, Gift Card administrator, or government agency.

This page is provided for informational purposes only and is not legal, financial, authentication, warranty, product-care, employment, or consumer-rights advice.

Corporate addresses, telephone numbers, leadership, Customer Care hours, return rules, warranty terms, repair estimates, Gift Card procedures, store locations, and support channels can change. Verify current information through Coach’s official websites and the business responsible for the transaction.

CorporateOfficeHeadquarters.com cannot access an order, cancel a purchase, issue a refund, approve a return, authenticate a product, repair merchandise, replace a Gift Card, investigate a store, or submit a complaint to Coach.

Share Your Coach Experience

Have you contacted Coach Customer Care, a Coach retail store, Coach Outlet, repair support, Gift Card support, brand protection, Tapestry corporate support, careers, or another official channel? Leave a factual review below describing the general issue, support route used, approximate response time, and whether the matter was resolved.

Helpful reviews may include the store city and state, approximate date, product or service involved, support route used, response time, and final result.

Please do not post order numbers, return authorizations, complete receipts, payment information, Gift Card numbers, PINs, home addresses, repair records, account credentials, shipping labels, private employee information, photographs identifying children or other customers, or unsupported accusations that a product is counterfeit.

Posting on CorporateOfficeHeadquarters.com does not contact Coach. It does not cancel an order, request a refund, initiate a return, submit a repair, replace a Gift Card, notify a store manager, report counterfeit merchandise, dispute a payment, or protect a return, warranty, payment, contractual, regulatory, or legal deadline.

Last Updated: July 15, 2026

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