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  • DTLR Corporate Office Headquarters Address, Phone Number and Complaints

DTLR Corporate Office Headquarters Address, Phone Number and Complaints 

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DTLR is an athletic footwear, streetwear, apparel, and accessories retailer headquartered at 1300 Mercedes Drive, Hanover, MD 21076. The commonly listed DTLR corporate office phone number is 1-410-850-5911. DTLR’s primary customer-service number is 1-844-408-3857, and customers may email cu******@**lr.com for help with online orders, shipping, returns, refunds, damaged merchandise, gift cards, Trendsetter Rewards, store purchases, and other retail concerns.

DTLR is part of JD Sports Fashion plc, an international sports-fashion and footwear retail group. DTLR operates more than 250 stores, principally in the northern and eastern United States. The Hanover corporate number should not be represented as the primary customer-service, order-support, returns, gift-card, rewards, raffle, or store-complaint line.

DTLR Corporate Office and Headquarters Contact Information

DTLR’s official consumer pages direct customers to 1-844-408-3857, email, live chat, and issue-specific support pages. The number 1-410-850-5911 is better treated as a corporate-office number.

DTLR does not prominently publish verified operating hours for its Hanover corporate switchboard. The customer-service schedule listed above applies to DTLR’s consumer-support operation and should not be represented as the operating hours of the corporate headquarters.

Where Is DTLR Headquarters?

DTLR’s headquarters and principal U.S. business office are located at:

DTLR, Inc.
1300 Mercedes Drive
Hanover, MD 21076
USA

DTLR’s current privacy policy publishes the Hanover address without a suite number. The former listing of Suite 600 should be removed unless DTLR supplies department-specific mailing instructions that include it.

The headquarters supports corporate administration, retail operations, merchandising, marketing, e-commerce, store management, community programs, finance, Human Resources, and other company-wide functions.

It is not a general merchandise-return warehouse or walk-in customer-service center. Do not mail shoes, clothing, gift cards, product returns, raffle materials, receipts, identity documents, or other items to corporate headquarters unless DTLR provides specific instructions.

Who Owns DTLR?

DTLR is part of JD Sports Fashion plc, an international retailer of sports-fashion, footwear, apparel, and outdoor products.

JD completed its acquisition of DTLR in 2021. DTLR operates as one of JD’s complementary North American retail concepts rather than as an independent privately held retailer.

JD’s North American portfolio includes several banners and related businesses, including:

  • JD Sports
  • Finish Line
  • DTLR
  • Shoe Palace
  • Hibbett
  • City Gear

Because these businesses share a parent group, Finish Line, Shoe Palace, Hibbett, City Gear, and JD Sports should not be described as wholly independent DTLR competitors.

DTLR remains a separate retail experience with its own stores, website, customer-service routes, Trendsetter Rewards program, product releases, community programs, and store management.

DTLR Corporate Office vs. Customer Service

The DTLR corporate office supports higher-level company functions such as retail strategy, store operations, merchandising, marketing, finance, legal matters, corporate employment, brand partnerships, community programs, and unresolved company-wide concerns.

DTLR Customer Service handles most individual shopping concerns, including:

  • Online order status
  • Shipping and delivery
  • Missing or damaged packages
  • Incorrect merchandise
  • Returns and refunds
  • Store-purchase questions
  • Gift cards
  • Trendsetter Rewards points
  • Raffles and product releases
  • Billing and payment authorization holds
  • Account access
  • Store pickup
  • Website accessibility
  • Privacy and communication preferences

Calling the Hanover corporate number about an ordinary order, return, refund, raffle, or gift-card problem may result in the caller being redirected to Customer Service.

Choose the Correct DTLR Support Route

  • Online order: Use DTLR order tracking or contact Customer Service.
  • Order cancellation: Contact Customer Service as quickly as possible, although cancellation may not be possible once fulfillment begins.
  • Shipping delay: Review the tracking record and DTLR shipping information before opening a case.
  • Package marked delivered but missing: Wait 24–48 hours, check the delivery area and neighbors, then report the problem within five days.
  • Damaged, defective, or incorrect item: Contact Customer Service within five days and provide photographs.
  • Online return: Start through DTLR’s return portal or return the eligible item at a DTLR store.
  • In-store return: Return to a DTLR store with the merchandise and proof of purchase.
  • Exchange: Visit a DTLR store because DTLR does not currently offer exchanges by mail.
  • TikTok Shop order: Use the return process inside TikTok.
  • Store complaint: Ask for the store manager, then contact Customer Service if unresolved.
  • Gift card: Use the online balance checker, visit a store, or contact Customer Service.
  • Trendsetter points: Email tr*********@**lr.com or use the Trendsetter support page.
  • Raffle or release: Review the raffle rules and contact the Trendsetter or Customer Service team.
  • Privacy request: Use DTLR’s privacy-rights portal.
  • Website accessibility: Call 1-844-408-3857 or email cu******@**lr.com.
  • Job application: Use the official DTLR careers page.
  • Higher-level unresolved complaint: Complete the store or Customer Service process before contacting the Hanover corporate office.

What to Have Before Contacting DTLR

  • The DTLR order number, kept out of public comments
  • The email address used for the order
  • The billing and shipping ZIP codes
  • The purchase date
  • The store location, if applicable
  • The receipt or order-confirmation email
  • The product name, size, color, and style number
  • The product brand
  • The carrier tracking number
  • Photographs of damaged packaging or merchandise
  • The return tracking number
  • The gift-card type and partial identifying information
  • The Trendsetter email address or telephone number
  • The raffle or release involved
  • The Customer Service case or chat record
  • The store manager or representative previously contacted
  • A concise timeline of the problem
  • The specific resolution requested

Do not post complete order numbers, gift-card numbers, PINs, payment-card information, billing addresses, home addresses, telephone numbers, email addresses, account passwords, employee personal information, or unredacted receipts and screenshots in a public review.

How to Escalate a DTLR Complaint

Begin with the department responsible for the transaction.

For an in-store purchase or employee-service complaint, contact the store and ask for the store manager. Keep the receipt, store address, purchase date, approximate time, merchandise information, and the names or descriptions of the representatives involved.

For an online order, delivery, refund, gift card, Trendsetter, or website complaint, call DTLR Customer Service at 1-844-408-3857, email cu******@**lr.com, or use the official chatbot.

When contacting support:

  1. Explain the issue briefly and factually.
  2. Provide private order or account details only through an official channel.
  3. State what steps have already been taken.
  4. Ask for a case, ticket, or chat reference.
  5. Request a supervisor if the first representative cannot resolve the matter.
  6. Keep copies of emails, chat transcripts, receipts, tracking records, return records, and refund confirmations.

For a substantial concern that remains unresolved after store management and Customer Service have reviewed it, written corporate correspondence may be directed to:

DTLR, Inc.
1300 Mercedes Drive
Hanover, MD 21076

The letter should include copies of the relevant records, the support history, the store location or order date, the case number, and the requested resolution.

Do not send merchandise to the corporate office without written return instructions.

DTLR Online Orders and Order Cancellations

DTLR online-order complaints may involve:

  • Order confirmation problems
  • Payment verification
  • Automatic cancellation
  • Inventory shortages
  • Partial shipments
  • Different fulfillment locations
  • Delayed tracking updates
  • Incorrect addresses
  • Store pickup
  • Promotional pricing

DTLR may cancel an order when billing, shipping, payment, address, security, or fraud-prevention information does not pass its verification process.

A temporary authorization hold can remain on an account after an order is canceled. DTLR says most holds expire within three to five business days, but a financial institution may take up to 30 days to remove one. Customer Service cannot directly remove a bank’s authorization hold.

Orders containing multiple items may ship from different locations and generate separate charges as individual items ship. The combined charges should not exceed the authorized order total.

DTLR Shipping and Tracking Complaints

DTLR provides online tracking using the order number and ZIP code.

A “Label Created” status generally means the shipment has been prepared but has not yet received its first in-transit carrier scan. DTLR says this status may remain for one or two business days.

Before contacting support, review:

  • The shipping-confirmation email
  • The delivery address
  • The carrier tracking history
  • The number of packages in the shipment
  • Any partial refund or cancellation notice
  • The delivery photograph, when available

If the package or merchandise arrives damaged, photograph the exterior box, shipping label, internal packaging, product, tags, and invoice before discarding anything.

Do not post a complete shipping label publicly.

DTLR Lost, Missing, or Stolen Package Complaints

When tracking shows “delivered” but the package cannot be found, DTLR recommends waiting 24–48 hours because some packages are scanned before final delivery.

Customers should also:

  • Check porches, side doors, garages, mailrooms, and other delivery areas.
  • Ask household members whether they accepted the package.
  • Check with nearby neighbors.
  • Review any carrier delivery photograph.
  • Confirm the shipping address on the order.

DTLR requires lost, missing, or damaged packages to be reported to Customer Service within five days of the delivery date.

DTLR states that it is not liable for packages reported as delivered that are later lost or stolen, although Customer Service may help the customer work with the carrier.

DoorDash delivery complaints may also require direct contact with DoorDash Customer Service.

Keep proof of address, the carrier tracking record, delivery photograph, security-camera footage when available, and all correspondence. Provide those materials only through a private official support channel.

DTLR Returns, Exchanges, and Refunds

DTLR’s current policy generally provides 30 days from the receipt or order date to request a refund.

To qualify, merchandise generally must be:

  • Unworn and unwashed
  • In like-new condition
  • Accompanied by original tags and labels
  • In the original packaging
  • Supported by proof of purchase

Shoes should be returned in the original shoe box. The shoe box should be placed inside a separate shipping container rather than used as the shipping carton.

Online orders can generally be returned by mail or to a DTLR store. In-store purchases must be returned to a DTLR store. TikTok Shop purchases must use TikTok’s return process.

DTLR does not currently offer online exchanges. Eligible online and in-store purchases may be exchanged at a DTLR store.

Gift cards, worn merchandise, used merchandise, products without required packaging, and shoes without the original shoe box may be ineligible.

DTLR Return Shipping and Restocking Fees

For ordinary mail returns, the customer is responsible for purchasing return shipping. DTLR recommends using a trackable shipping service and retaining the receipt and tracking number.

After mailing a return, customers can email the tracking information to cu******@**lr.com.

DTLR may cover return shipping when an order arrives damaged, defective, or incorrect and the customer reports it promptly.

Original shipping fees are generally nonrefundable.

A 15% restocking fee may apply in situations involving:

  • Merchandise returned in worn or used condition without prior notification
  • Bulk returns
  • Refused deliveries

Review the current return page before mailing merchandise because eligibility and fee rules can change.

DTLR Refund Timing and Payment Methods

After an online return reaches the warehouse and passes inspection, DTLR says refund processing may take up to 10 business days.

The customer’s bank or card company may require another three to five business days to display the credit. In some circumstances, DTLR says it may take longer for funds to appear.

Refunds are generally issued to the original payment method. Depending on the payment type and where the return is completed, the customer may receive a DTLR gift card instead.

DTLR states that it does not provide cash refunds. Purchases made with cash, a DTLR gift card, certain debit transactions, PayPal, Afterpay, Affirm, or another third-party payment method may be refunded through a DTLR gift card under the applicable policy.

Keep the return receipt, tracking number, inspection or acceptance confirmation, refund email, and bank record until the matter is resolved.

DTLR Receipt and No-Receipt Return Complaints

DTLR’s published return information contains language that customers should review carefully.

One section states that stores cannot accept returns without the original receipt. Another says returns without a receipt may be denied or, depending on the situation, refunded through a DTLR gift card.

Because these statements can lead to different expectations, customers without proof of purchase should call 1-844-408-3857 before visiting a store.

Bring any available:

  • Order-confirmation email
  • Shipping-confirmation email
  • Packing slip
  • Payment record
  • Trendsetter purchase record
  • Gift receipt

A store’s ability to locate a transaction does not guarantee that it will approve a return, exchange, cash refund, or original-payment refund.

DTLR Damaged, Defective, or Incorrect Merchandise

Customers who receive damaged, defective, or incorrect merchandise should contact Customer Service within five days of delivery.

DTLR may request photographs of:

  • The product received
  • The tags and labels
  • The original product packaging
  • The shipping box
  • The packing slip or invoice

Customers can reply to the order-confirmation email or email the photographs to cu******@**lr.com.

When DTLR confirms that it sent the wrong product or that merchandise arrived damaged or defective, it may cover return shipping and either reship the correct product when available or issue a refund.

Do not wear, wash, alter, dispose of, or attempt to repair disputed merchandise until Customer Service provides instructions.

DTLR Store Complaints

Store complaints may involve:

  • Employee service
  • Return or exchange decisions
  • Receipt requirements
  • Product availability
  • Release procedures
  • Raffle pickup
  • Pricing and promotions
  • Store pickup
  • Cleanliness
  • Accessibility
  • Payment processing
  • Gift cards
  • Security or loss-prevention interactions

Start with the store manager. Provide the store location, date, approximate time, receipt information, merchandise details, and the requested resolution.

If the manager cannot resolve the issue, contact Customer Service and ask that the store complaint be documented and escalated.

Describe what was said and done rather than making unsupported claims about an employee’s motives, honesty, criminal conduct, discrimination, or company-wide practices.

Do not publish an employee’s full name, schedule, private telephone number, personal social-media account, photograph, or other unnecessary identifying information.

DTLR Store Pickup Complaints

DTLR offers more than one store-pickup method.

A free Buy Online, Pick Up In Store order generally uses merchandise already available at the selected store. Orders placed before 2 p.m. Eastern may be ready the same day during store hours, while later orders may be ready the next business day.

A pickup option carrying a shipping fee generally means the item is being shipped from a warehouse to the selected store and may require several business days.

Customers receive an email and pickup PIN when the order is ready. DTLR may require:

  • A valid photo ID
  • The pickup PIN
  • The order-confirmation email

Do not travel to the store until the ready-for-pickup notice has been received.

For a delayed pickup, compare the order confirmation with the tracking and pickup emails before contacting the store or Customer Service.

DTLR Billing, Payment, and Price-Match Complaints

DTLR online billing concerns may involve:

  • Authorization holds
  • Multiple shipment charges
  • Canceled orders
  • PayPal
  • Afterpay
  • Affirm
  • Gift-card payments
  • Sales tax
  • Price adjustments

DTLR captures payment when merchandise ships. An order fulfilled from multiple locations may produce several individual charges.

DTLR Customer Service cannot directly remove a bank authorization hold. The issuing bank controls when the hold disappears.

DTLR.com may provide a price adjustment when:

  • The original purchase was made through DTLR.com.
  • The same item remains available through DTLR.com.
  • The DTLR.com price was reduced within 10 days of the order date.

DTLR does not currently match prices from competitors or DTLR retail stores.

DTLR Gift-Card Complaints

DTLR gift-card concerns may involve:

  • Balance checks
  • Lost cards
  • Digital delivery
  • PIN problems
  • Online redemption
  • Store redemption
  • Refunds issued through gift cards

Certain gift cards beginning with the formats identified by DTLR can be checked online. Other cards may need to be checked at a DTLR store.

Gift cards are generally nonrefundable, nontransferable, and not redeemable for cash except where required by law.

Do not publish a gift-card number, PIN, barcode, QR code, or screenshot. Anyone with those details may be able to use the balance.

Report suspected gift-card theft or unauthorized use promptly, although recovery is not guaranteed.

DTLR Trendsetter Rewards Complaints

Trendsetter is DTLR’s loyalty program. Members can earn points on qualifying purchases made:

  • At DTLR stores
  • Through DTLR.com
  • Through the DTLR mobile application

DTLR currently states that members earn one point for each qualifying merchandise dollar. Taxes, shipping, delivery fees, gift-card redemptions, discounts, and certain other amounts do not earn points.

Points may require up to 72 hours to appear.

To receive in-store points, the customer should provide the email address or telephone number connected to the Trendsetter account before the transaction is completed. DTLR says points may not be added later when the account was not identified during the purchase.

Trendsetter points can expire. Under the current information, a qualifying purchase within each six-month period keeps unused purchase points active, while six months without a qualifying purchase may cause accumulated points to expire.

For missing points or duplicate accounts, email tr*********@**lr.com. Share account information only through an official private channel.

DTLR Raffles and Product-Release Complaints

DTLR uses its Trendsetter program for certain raffles and limited product releases.

Trendsetter membership is required to participate in DTLR raffles. Entry may be free, while members may have the option to apply points to improve their chances under the current rules.

A raffle entry does not guarantee the right to purchase a product. Inventory, sizing, store allocation, notification deadlines, identification requirements, pickup windows, and program rules apply.

Customers selected as winners should review:

  • The selected store
  • The pickup date and time
  • The required identification
  • The selected product and size
  • The number of points used
  • The claim deadline

DTLR says points used to improve raffle chances are generally deducted only when the member is selected. Points may be forfeited when a selected winner does not claim the product within the required period.

Keep screenshots and confirmation emails but remove personal account information before sharing them publicly.

DTLR Privacy Requests

DTLR’s privacy policy describes its collection and use of information connected with purchases, website visits, accounts, promotions, contests, marketing, stores, and customer-service contacts.

Privacy-related requests may include:

  • Reviewing or correcting account information
  • Changing marketing preferences
  • Opting out of certain data sales or sharing
  • Limiting certain uses of sensitive personal information
  • Requesting access or deletion where applicable

Use DTLR’s official privacy-rights portal for applicable formal requests.

A public review is not a secure privacy channel. Do not publish:

  • Account passwords
  • Payment-card information
  • Complete order numbers
  • Gift-card numbers or PINs
  • Home addresses
  • Birth dates
  • Telephone numbers
  • Email addresses
  • Copies of identity documents
  • Unredacted receipts or account screenshots

DTLR Employment and Recruitment Complaints

Applicants should use the official DTLR careers page and verify that a position appears through an authorized company application system.

DTLR warns that legitimate applicants are not asked to provide bank-account information, credit-history information, or passwords to financial accounts as part of an ordinary job application.

Be cautious with job messages that:

  • Use a personal or unrelated email domain
  • Offer employment without a legitimate interview
  • Ask for an application or equipment fee
  • Send a check and ask the applicant to return money
  • Request gift cards or cryptocurrency
  • Request banking passwords
  • Request remote access to a computer

Current and former employees should use authorized Human Resources, payroll, benefits, leave, manager, or internal reporting channels.

DTLR does not prominently publish one universal public Human Resources number for all applicants and employees.

DTLR Reviews and Complaints

DTLR experiences can vary by store, manager, product release, purchase channel, delivery carrier, return method, payment method, and Customer Service route.

The existing review on this page describes a customer who says one Virginia store refused a no-receipt exchange while another store completed it. DTLR’s current published policy generally requires proof of purchase and states that stores cannot accept returns without the original receipt, although another FAQ says some no-receipt returns may be denied or issued as gift cards depending on the situation.

Useful review topics may include:

  • Corporate-office communication
  • Online ordering
  • Shipping and delivery
  • Lost packages
  • Returns and exchanges
  • Refund processing
  • Store management
  • Product releases
  • Raffles
  • Trendsetter Rewards
  • Gift cards
  • Store pickup
  • Billing and payment holds
  • Accessibility
  • Privacy or account concerns

Helpful reviews identify the store city and state, approximate date, purchase channel, product category, issue type, support route used, response time, and whether the matter was resolved.

Describe direct experiences rather than making unsupported allegations about lying, theft, fraud, discrimination, criminal behavior, or company-wide misconduct.

Fake DTLR Support, Sneaker, and Recruitment Scam Warning

Use DTLR.com, the official DTLR application, the DTLR store locator, or a verified DTLR telephone number before providing order, account, payment, gift-card, raffle, or employment information.

Be cautious with:

  • Fake DTLR support telephone numbers
  • Fraudulent sneaker-release pages
  • Fake raffle-winning messages
  • Counterfeit DTLR websites
  • Fake gift-card promotions
  • Phishing account-verification links
  • Messages asking for a raffle fee outside official channels
  • Counterfeit or unauthorized merchandise sellers
  • Fake DTLR employment offers
  • Requests for passwords or verification codes
  • Requests for gift cards, cryptocurrency, or wire transfers

DTLR says it will not request passwords, usernames, credit-card information, or other sensitive personal information through email.

Do not provide account credentials, one-time codes, complete card numbers, banking passwords, gift-card PINs, identity documents, or remote device access to an unverified caller or sender.

DTLR Competitors and Related Corporate Office Pages

DTLR competes with athletic-footwear, sneaker, streetwear, and sports-fashion retailers including Foot Locker, Champs Sports, Shoe Show, SNIPES, and independent sneaker retailers.

DTLR sells products from brands such as Nike, Jordan, Adidas, Puma, New Balance, Timberland, and The North Face. Those product brands are suppliers and brand partners rather than DTLR’s parent company.

Finish Line, JD Sports, Shoe Palace, Hibbett, and City Gear are affiliated with the JD Sports Fashion group and should not be described as wholly independent DTLR competitors.

Related corporate-office pages include:

Related DTLR Resources

Frequently Asked Questions About DTLR Corporate Office

Where is DTLR headquarters?

DTLR’s headquarters is located at 1300 Mercedes Drive, Hanover, MD 21076.

Does DTLR’s current address include Suite 600?

DTLR’s current privacy policy publishes 1300 Mercedes Drive without a suite number. Unless DTLR provides separate mailing instructions, the suite should be omitted.

What is the DTLR corporate office phone number?

The commonly listed DTLR corporate-office number is 1-410-850-5911.

What is the DTLR Customer Service number?

DTLR Customer Service can be reached at 1-844-408-3857.

What is DTLR’s Customer Service email?

DTLR publishes cu******@**lr.com for customer support.

What are DTLR Customer Service hours?

DTLR currently publishes Customer Service hours of Monday-Friday from 8 a.m. to 8 p.m. Eastern Time and Saturday from 9 a.m. to 2 p.m. Eastern Time.

What are DTLR corporate office hours?

DTLR does not prominently publish verified hours for its Hanover corporate switchboard. Customer-service hours should not be treated as corporate-office hours.

Who owns DTLR?

DTLR is part of JD Sports Fashion plc.

Is DTLR privately held?

DTLR is not an independent privately held retailer. It operates within the publicly traded JD Sports Fashion group.

How many DTLR stores are there?

JD Sports Fashion currently describes DTLR as operating more than 250 stores, principally in the northern and eastern United States.

How do I complain about a DTLR store?

Ask for the store manager first. If the issue remains unresolved, call Customer Service at 1-844-408-3857 and provide the store location, date, receipt information, product details, and requested resolution.

How long do I have to return a DTLR purchase?

DTLR’s current policy generally provides 30 days from the receipt or order date for eligible returns.

Can I return a DTLR online order to a store?

Yes. Eligible online orders can generally be returned to a DTLR store with proof of purchase.

Can I return a DTLR store purchase by mail?

No. DTLR says in-store purchases must be returned to a DTLR store.

Does DTLR offer online exchanges?

No. DTLR currently allows qualifying exchanges at stores but does not offer exchanges by mail.

Do I need a receipt for a DTLR return?

DTLR’s current store-return information says an original receipt is required. Another FAQ says no-receipt returns may be denied or issued as a gift card depending on the situation. Contact Customer Service before visiting when proof of purchase is unavailable.

Who pays return shipping to DTLR?

Customers normally pay return shipping. DTLR may cover it for a verified damaged, defective, or incorrect shipment reported within the required period.

How long does a DTLR refund take?

DTLR says warehouse returns may require up to 10 business days for processing. The bank may require additional time to post the credit.

Does DTLR refund original shipping charges?

Original shipping fees are generally nonrefundable.

Can DTLR charge a restocking fee?

DTLR says a 15% restocking fee may apply to certain worn or used returns, bulk returns, and refused deliveries.

How do I report a missing DTLR package?

Contact DTLR Customer Service within five days of the delivery date. First check the delivery area, household members, neighbors, tracking history, and any carrier photograph.

How do I report a damaged or incorrect DTLR order?

Contact Customer Service within five days and provide photographs of the merchandise, tags, packaging, shipping box, and packing slip.

Does DTLR price match?

DTLR may adjust a qualifying DTLR.com purchase when the identical item remains in stock at a lower DTLR.com price within 10 days. DTLR does not match competitor or store pricing.

What is DTLR Trendsetter Rewards?

Trendsetter is DTLR’s loyalty program. Members earn points on qualifying store, website, and application purchases and may use the program for rewards and raffles.

How do I contact DTLR about missing Trendsetter points?

Email tr*********@**lr.com and provide the email address or telephone number connected to the account through a private channel.

Do DTLR Trendsetter points expire?

Yes. Under the current information, points can expire after six months without a qualifying purchase.

Are DTLR gift cards refundable?

Gift cards are generally nonrefundable, nontransferable, and not redeemable for cash except where required by law.

How do I submit a privacy request to DTLR?

Use DTLR’s official privacy-rights portal or follow the instructions in its privacy policy.

How do I contact DTLR Human Resources?

Applicants should use the official DTLR careers page and the contact information connected to the job posting. Employees should use authorized internal Human Resources channels.

Can I send a return to DTLR headquarters?

No merchandise should be mailed to corporate headquarters without return authorization and the correct warehouse instructions.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, telephone, ownership, complaint-route, and review information for retailers, footwear companies, apparel brands, restaurants, hotels, financial institutions, healthcare companies, airlines, automotive companies, and other major organizations.

This page is designed to help readers distinguish DTLR’s Hanover corporate office from Customer Service, online order support, store management, returns, Trendsetter Rewards, gift cards, raffles, privacy, careers, and JD Sports Fashion.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with DTLR, Inc., JD Sports Fashion plc, any DTLR store, any employee, any product brand, any payment provider, any shipping carrier, any raffle administrator, any franchise or retail partner, or any Customer Service representative.

This page is provided for general informational purposes only. Addresses, telephone numbers, ownership structures, executives, support hours, store locations, return rules, refund timing, restocking fees, shipping terms, loyalty-program rules, raffle procedures, prices, promotions, privacy processes, and complaint routes may change.

Review DTLR’s current policies and contact an official DTLR channel for information applying to a specific order, store purchase, return, refund, gift card, Trendsetter account, raffle, privacy request, or complaint.

Share Your Experience

Have you contacted DTLR corporate headquarters, Customer Service, a DTLR store, store management, online order support, returns, Trendsetter Rewards, gift-card support, raffle support, privacy, careers, or another DTLR department?

Share your experience with an online order, shipment, missing package, damaged item, return, exchange, refund, store purchase, employee interaction, product release, raffle, gift card, Trendsetter account, store pickup, payment hold, privacy request, or corporate escalation below.

Helpful reviews identify the store city and state, approximate date, purchase channel, general product category, issue type, support route used, response time, and whether the matter was resolved.

Please do not publish complete order numbers, gift-card numbers, PINs, payment-card information, passwords, home addresses, telephone numbers, email addresses, employee personal information, account credentials, or screenshots containing private data.

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DTLR Portsmouth VA Disappointing Exchange Issue

March 20, 2025

DTLR, Exchange. I bought 3 pair of Jordans 2 weeks ago from the DTLR in Victory Crossing Portsmouth, Va. I went into the store on 3/19/2025 to exchange one pair because they were too small. A guy the store manager he says, stated that I couldn’t exchange my shoes without a receipt. I stated to him that I didn’t want any money back, I just wanted to go up a size. He refused to let me exchange them. So, I call the DTLR in Chesapeake Square Mall and the gentleman told me I could exchange them without a receipt so I went there and did my exchange. The manger at the DTLR is Victory Crossing didn’t have to lie about their policy, therefore I will never shop there again.

T J
Corporate Office Headquarters