Patagonia’s corporate office headquarters is located at 259 W. Santa Clara Street in Ventura, California. The published Patagonia corporate phone number is 805-643-8616. Customers needing assistance with an order, return, exchange, repair, warranty concern, gift card, account, store purchase, or privacy request should normally contact Patagonia Customer Service at 1-800-638-6464 or use the official Patagonia Help Center.
Patagonia is an American outdoor clothing and equipment company known for jackets, fleece, packs, workwear, wetsuits, waders, outdoor gear, product repairs, environmental activism, and its Worn Wear resale and trade-in program. Corporate headquarters, customer service, Patagonia-owned retail stores, authorized dealers, Worn Wear, group sales, and international operations have different contact routes. This page explains how to reach the correct department and how to escalate an unresolved Patagonia complaint.
Patagonia Corporate Office Contact Information
- Company: Patagonia, Inc.
- Corporate Office Address: 259 W. Santa Clara Street, Ventura, CA 93001, USA
- Patagonia Corporate Phone Number: 805-643-8616
- Patagonia Customer Service Phone Number: 1-800-638-6464
- Customer Service Mailing Address: Patagonia Customer Service, 8550 White Fir Street, Reno, NV 89523
- Official Website: Patagonia.com
- Help Center: Patagonia Help Center
- Order Status: Check a Patagonia Order
- Returns and Exchanges: Start a Return or Exchange
- Repairs: Patagonia Product Care and Repair
- Worn Wear: Patagonia Worn Wear
- Store Locator: Find a Patagonia Store or Dealer
- Gift Cards: Patagonia Gift Cards
- Group Sales: Patagonia Group Sales
- Patagonia Pro Program: Patagonia Pro Program
- Privacy Email: pr****************@*******ia.com
- Privacy Notice: Patagonia Privacy Notice
- Careers: Patagonia Careers
- Media and Press: Patagonia Works
- Environmental Activism: Patagonia Action Works
The Ventura number should be treated as a corporate-office line rather than the primary customer-service number. Patagonia’s official website publishes 1-800-638-6464 for customer assistance, accessibility support, and privacy-related inquiries.
Patagonia does not prominently publish general walk-in hours for its corporate headquarters. Customers should not visit the Ventura office to return clothing, exchange a product, drop off a repair, redeem a gift card, collect an online order, apply for a job, or resolve a customer complaint unless Patagonia has provided specific instructions.
Where Is Patagonia Headquarters?
Patagonia’s corporate headquarters is located at 259 W. Santa Clara Street, Ventura, California 93001. Ventura is a coastal city northwest of Los Angeles and has been central to Patagonia’s history, outdoor culture, product development, and environmental mission.
The Ventura headquarters is associated with corporate leadership, product design, company administration, environmental strategy, legal matters, brand operations, and other organization-wide functions. It is not the same as Patagonia Customer Service, which lists a mailing address at 8550 White Fir Street in Reno, Nevada.
Customers searching for Patagonia headquarters, Patagonia corporate office, Patagonia corporate address, Patagonia head office, or Patagonia main office should use the Ventura address. Customers returning a product or sending an item for repair should follow the address and shipping instructions generated through Patagonia’s official return or repair process instead of mailing merchandise to corporate headquarters.
What Is the Patagonia Corporate Phone Number?
The published Patagonia corporate office phone number is 805-643-8616.
The corporate number may be appropriate for general business, administrative, vendor, legal, corporate, or headquarters-related inquiries. It should not be presented as the preferred direct line for every customer-service issue.
For orders, returns, exchanges, product repairs, store purchases, privacy requests, accessibility assistance, and other consumer matters, Patagonia publishes 1-800-638-6464.
Patagonia Customer Service vs. Corporate Office
Patagonia’s corporate office and customer-service operation perform different functions.
Corporate headquarters generally handles executive leadership, governance, product strategy, environmental commitments, legal administration, corporate communications, brand partnerships, business operations, and company-wide matters.
Patagonia Customer Service handles individual orders, shipping questions, account assistance, product information, returns, exchanges, repairs, warranty concerns, gift cards, store questions, and other customer transactions.
Patagonia-owned stores can assist with local inventory, purchases made at that store, eligible returns, product advice, and certain customer-service matters.
Authorized Patagonia dealers are independently operated retailers. A dealer purchase may need to be addressed initially with the retailer that sold the product.
Worn Wear manages eligible used-product purchases, trade-ins, and related circularity services. Worn Wear transactions may follow procedures different from new merchandise purchased directly from Patagonia.
Choose the Correct Patagonia Contact Route
- Online order: Use Patagonia Customer Service or the order-status page.
- Shipping delay: Review the carrier tracking information and contact Patagonia Customer Service.
- Return: Start the return online or bring an eligible purchase to a Patagonia-owned store.
- Exchange: Use Patagonia’s online exchange process.
- Product repair: Start a repair through Patagonia’s Product Care and Repair page.
- Ironclad Guarantee concern: Contact Customer Service and explain the product issue.
- Store purchase: Contact the Patagonia-owned store shown on the receipt.
- Authorized dealer purchase: Begin with the retailer that sold the item.
- Worn Wear purchase or trade-in: Use the Worn Wear support process.
- Gift card: Contact Customer Service and keep the card number private.
- Privacy request: Use Patagonia’s Privacy Rights process or email pr****************@*******ia.com.
- Employment: Use the official Patagonia Careers website.
- Group or organizational purchase: Use Patagonia Group Sales.
- Professional discount: Use the Patagonia Pro Program portal.
- Dealer inquiry: Use Patagonia’s dealer portal or business contact route.
- Environmental organization: Review Patagonia Action Works and current grant information.
- Media inquiry: Use Patagonia Works or the media contact listed on a current company announcement.
What to Have Before Contacting Patagonia
- The Patagonia order number
- The email address used for the order
- The product name and style number
- The color and size
- The purchase date
- The store or authorized dealer involved
- The shipment tracking number
- The return, exchange, repair, or Worn Wear reference
- Photographs showing the product issue
- Previous customer-service case numbers
- A concise description of the requested resolution
Do not publish full order numbers, tracking numbers, gift-card numbers, payment-card information, account passwords, home addresses, personal telephone numbers, private email addresses, or unredacted receipts in a public comment.
How to Escalate a Patagonia Complaint
Begin with Patagonia Customer Service at 1-800-638-6464 or the official Help Center. Explain whether the complaint involves an order, store purchase, return, exchange, repair, product performance, gift card, Worn Wear transaction, privacy request, or another issue.
Provide the order or service reference and state the requested outcome. Possible resolutions may include updated tracking information, a corrected order, an exchange, a return, a repair evaluation, a warranty review, a replacement, a refund, store credit, or a written explanation.
If the first response does not address the concern, ask that the existing case be reviewed or escalated. Refer to the earlier contact date, representative, case number, and unresolved question. Keeping the complaint within one continuous case may help preserve the record.
For a substantial unresolved customer-service matter, written correspondence may be sent to:
Patagonia Customer Service
8550 White Fir Street
Reno, NV 89523
For a genuine corporate or administrative matter, correspondence may be addressed to:
Patagonia, Inc.
259 W. Santa Clara Street
Ventura, CA 93001
Do not send merchandise, original receipts, gift cards, payment cards, passports, government identification, or irreplaceable documents to either address unless Patagonia has instructed you to do so.
Patagonia Order Problems
Patagonia order complaints may involve an incorrect item, missing product, wrong size, wrong color, duplicate shipment, damaged package, address error, delayed order, canceled item, or unexpected charge.
Review the confirmation as soon as the order is placed. Check the products, quantities, sizes, colors, shipping address, billing address, payment amount, and delivery method.
If information is incorrect, contact Customer Service promptly. Changes may become more difficult once an order enters fulfillment or has been transferred to the carrier.
Patagonia Returns and Exchanges
Patagonia provides an online process for returns and exchanges. Customers may also bring an eligible return to a Patagonia-owned store.
Customers seeking a different size or color can use the exchange process. Patagonia currently states that eligible exchanges include free shipping both ways.
Do not mail an ordinary return to Patagonia’s Ventura headquarters. Use the address generated by Patagonia’s return system.
Patagonia Ironclad Guarantee
Patagonia’s Ironclad Guarantee is the company’s product-satisfaction and product-performance policy. Patagonia states that it stands behind the products it makes.
The appropriate remedy depends on the product, its condition, the nature of the problem, the purchase history, available repair options, and Patagonia’s current evaluation procedures. A customer may be directed toward a repair, replacement, return, refund, or another resolution.
Patagonia Repairs
Patagonia provides a repair process intended to extend the useful life of its clothing and gear. Customers can begin through the Product Care and Repair page.
Before sending an item for repair, start through Patagonia’s official process, clean the product according to its care label, remove personal items, describe the damage, photograph its condition, and save the repair and shipping references.
Patagonia Worn Wear
Patagonia Worn Wear supports used-product sales, eligible trade-ins, repairs, product care, and longer use of outdoor clothing and equipment.
Worn Wear transactions may have terms different from purchases of new products at Patagonia.com. Customers should use the Worn Wear order, trade-in, or support process associated with the transaction.
Patagonia Gift Cards
Patagonia sells gift cards through its official website and retail channels. Customers should purchase cards only from Patagonia or a reputable authorized seller.
Keep the purchase confirmation, receipt, purchaser’s name, recipient’s email address, delivery date, and card number in a secure place. Never publish the complete gift-card number or security code.
Patagonia Store Complaints
Patagonia-owned stores can assist with local purchases, inventory, returns, exchanges, product advice, and customer experiences. Store details should be verified through the official locator.
For a store complaint, begin with the store manager. Provide the purchase or visit date, receipt, product, employee or department involved, and requested resolution.
Patagonia-Owned Stores vs. Authorized Dealers
Patagonia-owned stores are operated by Patagonia. Authorized dealers are separate retailers permitted to sell Patagonia products.
A purchase from an authorized dealer may be subject to that retailer’s payment, return, exchange, and customer-service procedures. Check the receipt to identify the actual seller before filing a complaint.
Patagonia Privacy Requests
Patagonia’s privacy notice directs privacy questions, comments, and complaints to pr****************@*******ia.com or 1-800-638-6464.
Written privacy correspondence may be sent to:
Patagonia Customer Service
8550 White Fir Street
Reno, NV 89523
Patagonia Careers and Human Resources
Patagonia posts employment opportunities through its official careers website. The corporate phone number should not be labeled as a guaranteed direct Human Resources number.
Applicants should use the application system and contact information attached to the specific job. Employees should use authorized internal Human Resources, payroll, leave, benefits, ethics, or management channels.
Patagonia Ownership and Corporate Structure
Patagonia is not a publicly traded company. It continues to operate as a for-profit business, a California benefit corporation, and a certified B Corporation.
In 2022, founder Yvon Chouinard and his family transferred ownership of Patagonia to two entities created to protect the company’s mission and direct excess profits toward environmental work.
- Holdfast Collective: Owns 98% of Patagonia and all nonvoting stock.
- Patagonia Purpose Trust: Owns 2% of Patagonia and all voting stock.
This ownership structure did not turn Patagonia itself into a nonprofit. Patagonia remains a commercial company that sells products, employs workers, operates stores, pays business expenses, and reinvests in its operations.
Who Is Patagonia’s CEO?
Ryan Gellert is Patagonia’s Chief Executive Officer. Yvon Chouinard remains Patagonia’s founder but should not be described as the current CEO or conventional individual owner.
Patagonia Environmental Activism
Patagonia supports environmental organizations, campaigns, volunteer opportunities, petitions, and events through Patagonia Action Works and related programs.
The company states that it continues donating 1% of annual sales to grassroots environmental nonprofit organizations.
Fake Patagonia Support and Shopping Scams
Scammers may imitate Patagonia websites, outlet stores, customer service, gift-card promotions, social-media accounts, job recruiters, environmental campaigns, or Worn Wear sellers.
Use Patagonia.com, WornWear.Patagonia.com, the official store locator, and verified customer-service channels.
Patagonia Reviews and Complaints
Patagonia customer experiences can vary by product, purchase channel, store, authorized dealer, shipping carrier, repair route, country, and type of complaint.
Customer complaints may involve order delays, incorrect products, return and refund timing, exchange processing, repair turnaround, Ironclad Guarantee decisions, store experiences, dealer transactions, Worn Wear trade-ins, gift cards, product sizing, and privacy concerns.
No customer-review comments or QueryHunter search data were supplied with this update, so this page does not claim a dominant complaint pattern, average rating, or overall customer sentiment.
Patagonia Competitors and Related Corporate Office Pages
Patagonia competes with outdoor apparel, equipment, workwear, and recreational brands including The North Face, Columbia Sportswear, Arc’teryx, L.L.Bean, REI, Eddie Bauer, Outdoor Research, Cotopaxi, Fjällräven, and Mountain Hardwear.
- The North Face Corporate Office
- L.L.Bean Corporate Office
- Eddie Bauer Corporate Office
- REI Corporate Office
Frequently Asked Questions About Patagonia Corporate Office
Where is Patagonia’s corporate headquarters?
Patagonia’s corporate headquarters is located at 259 W. Santa Clara Street, Ventura, CA 93001.
What is the Patagonia corporate office phone number?
The published Patagonia corporate phone number is 805-643-8616.
What is Patagonia’s customer service phone number?
Patagonia Customer Service can be reached at 1-800-638-6464.
Can I return a Patagonia product to corporate headquarters?
No. Start the return online or bring an eligible product to a Patagonia-owned store.
How do I send Patagonia clothing for repair?
Start through Patagonia’s Product Care and Repair page and follow the provided cleaning, documentation, and shipping instructions.
What is Patagonia Worn Wear?
Worn Wear is Patagonia’s used-product, trade-in, repair, and circularity program.
Who owns Patagonia?
Holdfast Collective owns 98% of Patagonia and all nonvoting shares. The Patagonia Purpose Trust owns 2% and all voting shares.
Is Patagonia a nonprofit company?
No. Patagonia remains a for-profit California benefit corporation and certified B Corporation.
Who is Patagonia’s CEO?
Ryan Gellert is Patagonia’s Chief Executive Officer.
How do I contact Patagonia about privacy?
Email pr****************@*******ia.com, call 1-800-638-6464, or use Patagonia’s Privacy Rights process.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Patagonia’s Ventura corporate headquarters from customer service, stores, authorized dealers, returns, exchanges, repairs, Worn Wear, privacy requests, group sales, careers, and environmental programs.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Patagonia, Inc., Patagonia Works, Patagonia Purpose Trust, Holdfast Collective, Patagonia Worn Wear, any Patagonia-owned store, authorized Patagonia dealer, shipping carrier, repair provider, employee, environmental organization, or customer-service representative.
This page is provided for informational purposes and is not legal, financial, environmental, employment, product-safety, repair, privacy, investment, or professional advice.
Addresses, telephone numbers, executives, ownership information, store locations, customer-service procedures, shipping estimates, return rules, exchange benefits, repair eligibility, guarantee decisions, gift-card terms, trade-in values, privacy rights, Pro Program eligibility, group-sales requirements, and complaint procedures may change. Verify important information through Patagonia’s official website and the terms applying to the specific transaction.
Share Your Patagonia Experience
Have you contacted Patagonia corporate headquarters, Customer Service, a Patagonia-owned store, an authorized dealer, the repair department, Worn Wear, privacy support, Group Sales, or the Pro Program? Share the general issue, purchase channel, approximate date, response time, and whether the concern was resolved.
Please do not publish order numbers, tracking numbers, gift-card details, payment-card information, account passwords, verification codes, home addresses, personal telephone numbers, private email addresses, employee records, or unredacted receipts and screenshots.