Eddie Bauer is an outdoor apparel and lifestyle brand with more than a century of history. In 2026, the brand’s U.S. and Canada e-commerce and wholesale operations are led by Outdoor 5, LLC, while Authentic Brands Group owns the Eddie Bauer brand and Catalyst Brands continues to operate Eddie Bauer retail and outlet stores in North America. Customers looking for an Eddie Bauer corporate office often need help with online orders, store purchases, returns, Adventure Rewards, gift cards, or an unresolved customer-service issue.
- Customer service contacts
- 2026 ownership and operating structure
- Online orders and store purchases
- Returns and refunds
- Adventure Rewards and gift cards
- Complaint escalation
Eddie Bauer Customer Service and Corporate Contact Information
- Customer Service: 1-888-680-5612
- Customer Service hours: 10 a.m.-8 p.m. Eastern
- Email: customerservice@eddiebauer.com
- Current online operating entity: Outdoor 5, LLC / Eddie Bauer
- Brand owner: Authentic Brands Group
- North American retail-store operator: Catalyst Brands
- Official contact page: Eddie Bauer Contact
- Official website: EddieBauer.com
Which Eddie Bauer Support Route Should You Use?
| Issue | Best starting point |
|---|---|
| EddieBauer.com order | 1-888-680-5612 or customerservice@eddiebauer.com |
| Retail-store purchase | Store manager first, then Customer Service |
| Online return | Official online return process |
| Adventure Rewards | 1-888-680-5612 |
| Brand/corporate ownership inquiry | Authentic Brands Group |
Eddie Bauer Returns and Refunds
Eddie Bauer’s current online return policy provides a 30-day return period for items ordered through its online store or by phone. Items generally must be returned in original condition with proof of purchase and tags attached. Final-sale items are excluded.
For U.S. online orders, Eddie Bauer currently offers a prepaid-return option purchased at checkout for $3.50. If that option was not purchased, the current policy says a $10 restocking fee may be deducted from the refund. Different terms apply in Canada. Because return terms can change, review the current policy before sending merchandise.
Adventure Rewards
Eddie Bauer Adventure Rewards is the brand’s loyalty program. Current program terms direct members to Customer Service at 1-888-680-5612 for account and rewards assistance. Keep the account email, order number, and reward details available when contacting support.
How to Escalate an Eddie Bauer Complaint
- Start with Customer Service for an online transaction or the store manager for an in-store purchase.
- Keep the order number, receipt, item number, tracking information, photographs, and prior correspondence.
- Ask for a case number or supervisor if the first response does not resolve the issue.
- Be clear whether the transaction was online or in a retail store because different operating partners may be involved.
- For an unresolved brand-level issue, document the support history before seeking corporate escalation.
About Eddie Bauer’s 2026 Business Structure
Authentic Brands Group owns the Eddie Bauer brand. In January 2026, Authentic announced that Outdoor 5, LLC would assume responsibility for Eddie Bauer e-commerce, wholesale, design, and product development in the United States and Canada. Catalyst Brands continues operating Eddie Bauer retail and outlet stores across North America. This structure is important because older corporate-office information may point to a single headquarters or operator that no longer reflects how the business is currently run.
Related Outdoor and Apparel Corporate Office Pages
Eddie Bauer FAQs
What is Eddie Bauer Customer Service?
Eddie Bauer lists 1-888-680-5612 and customerservice@eddiebauer.com for customer assistance.
Who owns Eddie Bauer?
Authentic Brands Group owns the Eddie Bauer brand.
Who operates EddieBauer.com?
Outdoor 5, LLC leads Eddie Bauer’s U.S. and Canada e-commerce and wholesale operations.
How long do I have to return an online order?
The current policy generally allows 30 days from delivery for eligible online and phone orders.
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CorporateOfficeHeadquarters.com is an independent corporate-office information and review website. It is not affiliated with Eddie Bauer, Outdoor 5, Catalyst Brands, or Authentic Brands Group.