Shoe Show, Inc.’s corporate office and distribution centre are located at 2201 Trinity Church Road in Concord, North Carolina. The published corporate-office number is 704-782-4143. Customers needing help with an online order, delivery, return, refund, store purchase, ShowStopper Rewards account, gift card or other shopping concern should normally contact Shoe Show Customer Service at 1-888-557-4637.
Shoe Show is a privately held footwear and accessories retailer operating under several store names, including Shoe Show, Shoe Show Mega, Shoe Dept., Shoe Dept. Encore, Burlington Shoes and Half-Moon Outfitters. The corporate office, online Customer Service team, individual stores, distribution centre, delivery carriers and product manufacturers have different responsibilities. This page explains the correct contact route and how to escalate an unresolved Shoe Show complaint.
Shoe Show Corporate Office Contact Information
- Company: Shoe Show, Inc.
- Corporate Headquarters and Distribution Centre: 2201 Trinity Church Road, Concord, NC 28027, USA
- Corporate Phone Number: 704-782-4143
- Customer Service Phone Number: 1-888-557-4637
- Customer Service Number by Name: 1-888-55-SHOES
- Customer Service Hours: Daily, 8:00 a.m.–12:00 midnight Eastern Time
- Customer Service Email: Cu*************@******ow.com
- Customer Correspondence Address: Shoe Show, Inc., PO Box 648, Concord, NC 28026-0648
- Return and Shipping Address: Shoe Show, Inc./Internet Administrator, 2201 Trinity Church Road, Concord, NC 28027
- Official Shopping Website: ShoeShowMega.com
- Contact Page: Contact Shoe Show
- Customer FAQs: Shoe Show Frequently Asked Questions
- Return Policy: Shoe Show Return Information
- Order Status: Check a Shoe Show Order
- Store Locator: Find a Shoe Show Store
- Buy Online, Pick Up In Store: Shoe Show Store Pickup
- ShowStopper Rewards: Shoe Show Rewards
- Rewards Terms: ShowStopper Rewards Terms
- Gift-Card Balance: 1-866-794-4839
- Gift Cards: Shoe Show Gift Cards
- Privacy Requests: 1-888-557-4637 or Cu*************@******ow.com
- Privacy Policy: Shoe Show Privacy Policy
- Donation Requests: do*******@******ow.com
- Careers: Shoe Show Careers
Shoe Show does not prominently publish public walk-in hours for its Concord corporate office. The daily 8:00 a.m.–midnight schedule applies to Customer Service, not necessarily to corporate visitors. Customers should not visit headquarters to return merchandise, collect an order, resolve a store complaint, obtain a refund or apply for a retail job unless Shoe Show provides specific instructions.
Where Is Shoe Show Headquarters?
Shoe Show’s corporate office and distribution centre are located at:
Shoe Show, Inc.
2201 Trinity Church Road
Concord, NC 28027
The Concord facility supports executive administration, purchasing, merchandising, distribution, e-commerce, store operations, finance, information technology, human resources, marketing and other company-wide functions.
The headquarters address is also used for qualifying mailed online returns. Customers mailing merchandise should follow the official return instructions, include the required documentation and use a trackable shipping method.
What Is the Shoe Show Corporate Phone Number?
The Shoe Show corporate-office number is 704-782-4143.
This number is most appropriate for legitimate corporate, business, vendor, charitable and administrative matters. It is not the primary number for online orders or ordinary customer complaints.
For shopping assistance, call Customer Service at 1-888-557-4637.
Shoe Show Customer Service Hours
Shoe Show publishes Customer Service availability every day between 8:00 a.m. and midnight Eastern Time.
Customer Service can assist with:
- Placing an online order
- Order-status questions
- Missing shipping emails
- Delivery and tracking concerns
- Returns and refunds
- Store-pickup orders
- Product availability
- ShowStopper Rewards
- Gift cards
- Online accounts
- Privacy requests
- General store complaints
Store hours vary by location, shopping centre and holiday. Use the official Store Locator for the local store’s telephone number and current hours.
Corporate Office vs. Customer Service vs. Local Stores
Shoe Show’s different departments have separate responsibilities.
Corporate headquarters generally manages company strategy, purchasing, merchandising, distribution, real estate, finance, legal administration, human resources and company-wide store operations.
Online Customer Service handles internet orders, shipping, returns by mail, order tracking, online accounts, Rewards questions and website problems.
Individual stores handle local purchases, store returns, exchanges, pickup orders, inventory, employee supervision and immediate store complaints.
Product manufacturers may handle warranty claims or defects covered by a manufacturer’s written warranty.
UPS and USPS control many delivery scans, routes and estimated arrival dates after an order leaves the distribution centre.
Choose the Correct Shoe Show Contact Route
- Online order: Call 1-888-557-4637 or check the order online.
- Missing tracking email: Check spam and promotional folders, then contact Customer Service.
- Shipping delay: Review the carrier tracking and contact Customer Service when necessary.
- Incorrect or damaged order: Preserve the product and packaging and contact Customer Service promptly.
- Online return: Return the item to a retail store or mail it using the official return instructions.
- Store purchase: Contact the store shown on the receipt.
- Store complaint: Ask for the store manager before escalating to Customer Service.
- Buy Online, Pick Up In Store: Contact the selected pickup store.
- ShowStopper Rewards: Contact Customer Service using the email or telephone number associated with the account.
- Gift-card balance: Call 1-866-794-4839.
- Privacy request: Contact Customer Service or use the online-account controls.
- Job application: Use the official careers portal.
- Donation request: Email do*******@******ow.com.
- Vendor or corporate inquiry: Call 704-782-4143.
What to Have Before Contacting Shoe Show
- The order number
- The email address used for the order
- The billing ZIP code
- The store location
- The purchase date
- The product brand, style, colour and size
- The amount charged
- The shipping carrier and tracking number
- The packing slip or receipt
- The Rewards-account email address
- The gift-card purchase receipt
- Photographs of damaged or incorrect merchandise
- Previous Customer Service correspondence
- A clear description of the requested resolution
Do not publish complete order numbers, payment-card details, gift-card numbers, account passwords, home addresses, personal telephone numbers, private email addresses or unredacted receipts in a public review.
How to Escalate a Shoe Show Complaint
Begin with the department responsible for the transaction.
For a store complaint, ask to speak with the store manager. For an online order, contact Customer Service at 1-888-557-4637 or Cu*************@******ow.com.
Provide:
- The store or website involved
- The order or purchase date
- The product involved
- What occurred
- Who has already been contacted
- The response received
- The requested resolution
Ask the representative to document the concern and provide a reference when available. Save receipts, photographs, tracking records, emails and refund confirmations.
If the first response does not resolve the matter, ask for the complaint to be reviewed by a Customer Service supervisor or the appropriate district or corporate management team.
Written customer correspondence may be sent to:
Shoe Show, Inc.
PO Box 648
Concord, NC 28026-0648
Substantial corporate correspondence may also be sent to:
Shoe Show, Inc.
2201 Trinity Church Road
Concord, NC 28027
Sending a letter to headquarters does not extend a return deadline or replace an active carrier claim, card dispute, privacy request or other time-sensitive procedure.
Shoe Show Online Order Problems
Online-order complaints may involve an incorrect size, wrong colour, duplicate product, unavailable item, address error, failed promotion or unexpected charge.
Review the confirmation immediately after checkout. Verify:
- The product and quantity
- The size and width
- The colour
- The delivery address
- The shipping method
- The pickup store, when applicable
- The Rewards account
- The total charged
Contact Customer Service promptly when the confirmation is incorrect. An order may enter processing quickly, and changes or cancellation cannot be guaranteed after fulfilment begins.
Checking a Shoe Show Order
Registered customers can sign into their online account to review orders.
Guest customers can check an order by entering:
- The order number
- The order email address
- The billing ZIP code
If a shipment email does not appear, check the spam, junk or promotions folder before contacting Customer Service.
Shoe Show Shipping
Shoe Show calculates shipping rates and delivery estimates during checkout based on the order and selected service.
Standard shipping is currently available without an additional charge on qualifying orders over $49.95 before tax, excluding Alaska and Hawaii.
Shoe Show does not ship footwear orders outside the United States. Gift cards may ship separately from merchandise.
Orders placed after the weekday processing cutoff, on weekends or on holidays may be processed on the next business day.
Expedited Shipping and PO Boxes
Expedited shipping requires a physical street address.
An order containing a PO Box cannot be sent by an expedited service and may default to standard USPS delivery.
Customers should check the address carefully before submitting the order because changing the destination after processing begins may not be possible.
Package Marked Delivered but Not Received
Before reporting a missing package:
- Confirm the delivery address.
- Check entrances, porches, garages and safe-delivery locations.
- Ask household members and neighbours.
- Check reception desks, mailrooms and parcel lockers.
- Review the carrier’s delivery scan or photograph.
- Contact the carrier when appropriate.
- Contact Shoe Show Customer Service.
Do not publish the complete tracking number or home address in a public complaint.
Damaged, Missing or Incorrect Merchandise
Keep the shipping carton, product box, packing slip and all merchandise until Customer Service provides instructions.
Photograph:
- The exterior shipping carton
- The internal packaging
- The damaged product
- The wrong product or size
- The style number
- The packing slip
Shoe Show states that return shipping may be reimbursed when the return resulted from the company’s error or a manufacturer’s defect.
Shoe Show Return Policy
Website purchases can generally be returned within 30 days after receipt.
Qualifying merchandise should be:
- Unworn
- In the original box or packaging
- Returned with the packing slip or order information
- Accompanied by positive identification when returned to a store
- Returned with a telephone number when requested
Eligible online purchases can be returned to any Shoe Show, Shoe Show Mega, Shoe Dept., Shoe Dept. Encore or other participating Shoe Show, Inc. retail location.
Holiday Return Period
Shoe Show’s current return information provides an extended holiday return period for merchandise purchased between November 1 and December 31.
Qualifying holiday purchases can generally be returned through February 1, subject to the ordinary condition and documentation requirements.
Returning an Online Purchase to a Store
Bring the following to a participating store:
- The unworn merchandise
- The original product box or packaging
- The packing list
- Positive identification
- The telephone number connected with the return
The store processes the return as though the purchase had been made at that location.
An online purchase from one Shoe Show division can generally be returned to another participating Shoe Show, Inc. retail division.
Returning an Online Purchase by Mail
Customers returning merchandise by mail should:
- Place the unworn product and original box inside a strong shipping carton.
- Include the return form and packing slip or clearly identify the order number.
- Secure the carton with packing tape.
- Apply adequate postage and a trackable shipping label.
- Keep the carrier receipt and tracking information.
The published mail-return destination is:
Shoe Show, Inc./Internet Administrator
2201 Trinity Church Road
Concord, NC 28027
Shoe Show does not accept C.O.D. returns. Customers are generally responsible for return postage when the correct product was shipped but the customer changed their mind about the size, colour, style or fit.
Shoe Show Refund Timing
Shoe Show states that refunds generally take three to five business days after processing.
The refund is normally issued to the credit or debit card used for the original purchase.
The bank or card issuer may require additional time to display the credit.
Keep:
- The store return receipt
- The mail-return tracking number
- The return-delivery confirmation
- The refund email
- The payment-card statement
Returns Involving ShowStopper Rewards
Rewards points earned from returned merchandise are deducted from the member’s account.
When points were applied to the original online purchase, Shoe Show’s return information currently provides two possible procedures:
- A store return may refund the full pre-reward-points price under the current store procedure.
- A distribution-centre return may restore the applicable points and refund the remaining amount.
Because Rewards procedures can change, contact Customer Service before choosing the return method when a significant number of points were used.
Store Purchases and Exchanges
Store purchases should generally be returned to a participating Shoe Show, Inc. retail store with the receipt, unworn merchandise and original packaging.
Return and exchange approval can depend on:
- The merchandise condition
- The original packaging
- The receipt or transaction record
- The payment method
- The time since purchase
- Positive identification
Contact the store before travelling when the return involves a distant location, unusual product or missing receipt.
Shoe Fit and Size Complaints
Shoe sizing can vary by brand, style, material and intended use.
Before ordering, review:
- The brand’s size chart
- The width
- Customer fit information
- Whether the style runs small or large
- The return requirements
Try footwear indoors on a clean surface until deciding whether to keep it. Shoes showing outdoor wear may not satisfy the return policy.
Children’s Shoe Sizing
Shoe Show provides printable measuring charts for parents purchasing children’s footwear online.
Measure both feet and use the larger measurement when selecting a size. Children may need additional room for growth, but excessive space can create fit and safety problems.
A printable chart must be printed at the correct scale to produce a useful measurement.
Buy Online, Pick Up In Store
Shoe Show offers free Buy Online, Pick Up In Store at participating Shoe Show and Shoe Show Mega locations when the selected item is available locally.
The process generally requires customers to:
- Check store inventory on the product page.
- Add the product to the shopping bag.
- Select free store pickup during checkout.
- Choose the participating store.
- Wait for the ready-for-pickup email.
- Bring the confirmation and matching identification.
Customers should not travel to the store until the ready email has arrived.
Store-Pickup Deadlines
Shoe Show currently provides approximately three days to collect a store-pickup order.
Contact the store promptly when the order cannot be collected within the stated period. Uncollected merchandise may be cancelled or returned to store inventory.
A pickup complaint should identify the order, store, pickup name and date the ready email was received.
Site-to-Store Shipping
Shoe Show’s current FAQ distinguishes ordinary Buy Online, Pick Up In Store from site-to-store shipping.
Standard website purchases are not ordinarily transferred to a store when the store does not already have the product available. Customer Service may be able to arrange a separate special order to a nearby store in some circumstances.
Call 1-888-557-4637 before placing the order when store delivery is required.
Shoe Show Store Complaints
Store complaints may concern:
- Employee conduct
- Checkout pricing
- Returns or exchanges
- Product availability
- Store pickup
- Accessibility
- Store cleanliness
- Promotional signs
- Management response
Ask to speak with the store manager. Provide the store location, date, approximate time, receipt and requested resolution.
If the manager does not resolve the concern, contact Customer Service and identify the store and manager already contacted.
Price and Promotion Complaints
Online and store prices may differ. Shoe Show’s website terms state that stores do not necessarily honour prices displayed online.
Promotion complaints may involve:
- An expired offer
- A product exclusion
- A minimum purchase
- A discount limited to a particular division
- A coupon that cannot be combined
- A Rewards requirement
- A typographical pricing error
Keep a screenshot of the promotion and the order or store receipt. Review the offer dates and product requirements before contacting Customer Service.
ShowStopper Rewards
ShowStopper Rewards is Shoe Show’s free loyalty programme for qualifying U.S. residents age 18 or older.
Members can earn rewards from qualifying purchases made online and at participating Shoe Show, Inc. stores.
Current terms state that members earn approximately $1 in reward value for each $20 in qualifying net purchases.
Qualifying purchases generally exclude:
- Sales tax
- Shipping
- Discounts and coupons
- Reward redemptions
- Gift-card purchases
- Bulk purchases for resale
Redeeming ShowStopper Rewards
Rewards points can be applied to reduce the merchandise subtotal at a rate of one cent per point.
Points:
- Have no cash value
- Cannot be transferred
- Cannot be redeemed for cash
- Cannot be used to purchase gift cards directly
- May require a minimum balance of 2,000 points for gift-card conversion
The member should identify the Rewards account before completing the purchase.
Rewards Expiration
Purchase rewards points expire 90 days after they are earned.
Birthday and special reward points generally expire 30 days after issuance.
Members should review the account regularly and use points before the displayed expiration date.
Missing ShowStopper Rewards Points
Before contacting Customer Service:
- Confirm that the correct account was identified at checkout.
- Keep the receipt or online order confirmation.
- Review whether the purchase qualified.
- Allow time for the transaction to post.
- Check whether a return reduced the balance.
Contact Customer Service with the purchase date, store or order number, amount and account email address.
Closing a Rewards Account
A member can request cancellation by contacting Customer Service at 1-888-557-4637.
Unused points are forfeited when the account is cancelled. Shoe Show may also terminate or modify accounts and programme terms under the current Rewards rules.
Shoe Show Gift Cards
Shoe Show gift cards can be used online and at participating Shoe Show, Shoe Show Mega, Shoe Dept., Shoe Dept. Encore, Burlington Shoes and other listed Shoe Show, Inc. locations.
Current gift-card terms state that the cards:
- Do not expire
- Do not have service charges
- Cannot be exchanged for cash except where required by law
- Are nonrefundable
- Cannot be replaced when lost or stolen
Gift cards purchased online currently receive free shipping.
Checking a Gift-Card Balance
Call 1-866-794-4839 to check a Shoe Show gift-card balance.
Keep the card number private. Never publish the full card number or any security code in a public complaint.
Gift-Card Problems
Gift-card complaints may involve:
- A card that was not activated
- An incorrect balance
- A card rejected online or in a store
- A missing mailed card
- Suspected unauthorised use
Keep the purchase receipt and shipping confirmation. Contact Customer Service or the store that sold the card.
Defective Footwear and Manufacturer Warranties
Preserve the product, original packaging and proof of purchase when footwear appears defective.
A product complaint may involve:
- Sole separation
- Broken stitching
- Failed eyelets or hardware
- A defective zipper
- An unexpected material failure
- A product that does not match its description
Normal wear, misuse, incorrect sizing and damage caused by the customer may not qualify as a defect.
Shoe Show may process an eligible return under its policy, while some manufacturer warranties must be reviewed by the footwear brand.
Product Safety and Recalls
Stop using a product when it appears unsafe or is subject to a recall.
Keep:
- The product name
- The style or model number
- The UPC
- The purchase receipt
- The product packaging
- Photographs of the concern
Follow the instructions provided by Shoe Show, the manufacturer or the U.S. Consumer Product Safety Commission. Do not sell or donate a recalled product.
Counterfeit or Suspicious Products
Customers should purchase branded footwear from Shoe Show, the brand or another authorised retailer.
Warning signs of counterfeit products include:
- A price far below normal retail value
- Poor-quality logos or packaging
- Misspelled brand names
- An unauthorised marketplace seller
- Payment requested through gift cards or cryptocurrency
- No verifiable return address
Contact the seller and the brand when authenticity is questioned. Preserve the listing, receipt, packaging and seller information.
Shoe Show Privacy Requests
Shoe Show’s privacy policy covers information collected through online accounts, purchases, stores, Customer Service, job applications and website activity.
Privacy requests can be made by:
- Calling 1-888-557-4637
- Emailing Cu*************@******ow.com
- Updating eligible information through the online account
Requests may involve:
- Access to personal information
- Correction of account information
- Deletion requests
- Marketing preferences
- Rewards data
- Online order history
- Account-security concerns
Shoe Show may need to verify the requester’s identity before providing, changing or deleting information.
Account and Payment Security
Customers should use a unique password and keep verification information private.
Do not send complete payment-card numbers, passwords or sensitive identification through ordinary email.
Contact Shoe Show and the card issuer promptly when an order or payment appears unauthorised.
Shoe Show Scams and Impersonation
Scammers may imitate Shoe Show Customer Service, gift-card promotions, delivery companies or recruiters.
Warning signs include:
- A request to pay an unrelated bill with Shoe Show gift cards
- A prize requiring an advance fee
- A request for an account password
- A request for remote access to a computer or telephone
- A job offer requiring payment for equipment or training
- A website using a misspelled Shoe Show address
Verify unexpected communications by independently calling 1-888-557-4637.
Shoe Show Careers and Human Resources
Shoe Show posts retail, distribution-centre and corporate opportunities through its official careers website.
Available roles may include:
- Sales associates
- Keyholders
- Assistant store managers
- Store managers
- Distribution positions
- Buyers and merchandise planners
- Information-technology positions
- Accounting and finance
- Human resources
- Corporate administration
The Customer Service and corporate numbers should not be described as universal direct Human Resources lines.
Applicants should use the careers portal and contact information attached to the job posting. Current employees should use authorised internal Human Resources, payroll, benefits or management channels.
Do not publish Social Security numbers, employee identification numbers, payroll records, medical information, background-check documents or private workplace communications in a public review.
Donation and Community Requests
Shoe Show considers selected requests from qualifying tax-exempt organisations.
Eligible organisations can email do*******@******ow.com.
The company states that store employees do not forward donation requests to corporate headquarters.
Requests should clearly identify:
- The organisation
- Its tax-exempt status
- The community served
- The request
- The date needed
- The contact person
Shoe Show lists several exclusions, including many individual causes, raffles, pageants, walk-a-thons, sponsorships and building campaigns.
Shoe Show Ownership and Corporate Structure
Shoe Show, Inc. is a privately held company. It is not publicly traded and does not have a stock symbol.
Robert B. Tucker and Carolyn Tucker founded the company in Kannapolis, North Carolina, in 1960.
The business has remained associated with the Tucker family and has grown from one store to approximately 1,000 locations across 47 states.
Who Leads Shoe Show?
A company announcement issued in 2018 identified Lisa Tucker as President and Robert B. Tucker as Chief Executive Officer.
Shoe Show’s current public shopping and careers websites do not prominently maintain a complete executive-leadership directory. Corporate correspondence intended for a particular executive should confirm the person’s current title through the corporate office.
Shoe Show Store Brands
Shoe Show, Inc. operates under several retail names, including:
- Shoe Show
- Shoe Show Mega
- Shoe Dept.
- Shoe Dept. Encore
- Burlington Shoes
- Burlington Shoes Encore
- Half-Moon Outfitters
Not every brand name is used in every state. Store formats, inventory, hours and services vary by location.
How Many Shoe Show Stores Are There?
Current official company materials describe approximately 1,000 stores in 47 states.
Some older company posts and third-party profiles report more than 1,100 locations. Because store openings, closures and acquisitions change the total, use the current official Store Locator rather than relying on an older fixed number.
Shoe Show Reviews and Complaints
Customer experiences can vary by store, manager, product, delivery carrier and type of complaint.
Frequently discussed topics may include:
- Online-order delays
- Missing tracking emails
- Incorrect sizes or products
- Return shipping costs
- Refund timing
- Store-return requirements
- ShowStopper Rewards expiration
- Gift-card balances
- Pickup-order availability
- Product quality
- Employee interactions
- Management response
Positive reviews may discuss broad footwear selection, affordable prices, helpful employees, convenient cross-brand returns, free store pickup or satisfactory complaint resolution.
No current QueryHunter search data or reader comments were supplied with this update, so this page does not claim an average rating, dominant complaint trend or overall customer sentiment.
Shoe Show Competitors and Related Corporate Office Pages
Shoe Show competes with footwear chains, department stores, athletic retailers, brand-owned stores and online shoe sellers.
Frequently compared companies include:
- DSW
- Rack Room Shoes
- Famous Footwear
- Foot Locker
- Journeys
- Finish Line
- Skechers
- Nike
- Academy Sports + Outdoors
- Amazon and other online marketplaces
Related corporate-office pages include:
Related Shoe Show Resources
- Official Shoe Show Shopping Website
- Shoe Show Customer Service
- Shoe Show FAQs
- Shoe Show Return Policy
- Check an Order or Sign In
- Shoe Show Store Locator
- Buy Online, Pick Up In Store
- ShowStopper Rewards
- ShowStopper Rewards Terms
- Shoe Show Gift Cards
- Community Partnership Programs
- Shoe Show Privacy Policy
- Shoe Show Website Terms
- Shoe Show Careers
- About Shoe Show
Frequently Asked Questions About Shoe Show Corporate Office
Where is Shoe Show corporate headquarters?
Shoe Show, Inc. is headquartered at 2201 Trinity Church Road, Concord, NC 28027.
What is the Shoe Show corporate phone number?
The corporate-office number is 704-782-4143.
What is Shoe Show Customer Service’s phone number?
Call 1-888-557-4637, also written as 1-888-55-SHOES.
What are Shoe Show Customer Service hours?
Customer Service is currently available daily from 8:00 a.m. to midnight Eastern Time.
What is Shoe Show’s customer-service email?
Email Cu*************@******ow.com.
How do I complain about a Shoe Show store?
Speak with the store manager first. If the concern remains unresolved, contact Customer Service with the store location, date, receipt and requested resolution.
How long do I have to return an online purchase?
Eligible unworn merchandise can generally be returned within 30 days after receipt.
Can I return an online purchase to a store?
Yes. Qualifying online merchandise can generally be returned to participating Shoe Show, Shoe Show Mega, Shoe Dept. or Shoe Dept. Encore locations.
Can I return a Shoe Show purchase to Shoe Dept. Encore?
Shoe Show states that merchandise purchased from one of its divisions can generally be returned to another participating Shoe Show, Inc. retail store, subject to the return requirements.
Who pays for a mailed return?
The customer generally pays return postage for a change-of-mind return. Shoe Show states that shipping may be refunded when the return resulted from its error or a manufacturer’s defect.
How long does a Shoe Show refund take?
Refunds generally take three to five business days after processing, followed by any additional bank posting time.
Does Shoe Show offer free shipping?
Standard shipping is currently free on qualifying orders over $49.95 before tax, excluding Alaska and Hawaii.
Does Shoe Show ship internationally?
No. The company states that it does not ship footwear orders outside the United States.
Does Shoe Show offer store pickup?
Yes. Buy Online, Pick Up In Store is available for eligible merchandise at participating Shoe Show and Shoe Show Mega locations.
How long will Shoe Show hold a pickup order?
Pickup orders are generally held for three days.
How does ShowStopper Rewards work?
Members earn rewards on qualifying purchases and can use points to reduce the merchandise subtotal. Current terms describe approximately $1 in reward value for every $20 in qualifying net purchases.
Do ShowStopper Rewards points expire?
Yes. Purchase points expire 90 days after they are earned. Birthday and special reward points generally expire after 30 days.
Can Rewards points be used to buy gift cards?
Points cannot ordinarily be used directly toward a gift-card purchase. Current terms provide a separate conversion process requiring at least 2,000 points.
Do Shoe Show gift cards expire?
No. Current terms state that Shoe Show gift cards do not expire and do not have service charges.
How do I check a Shoe Show gift-card balance?
Call 1-866-794-4839.
Can a lost Shoe Show gift card be replaced?
No. Shoe Show states that lost or stolen gift cards cannot be replaced.
Who owns Shoe Show?
Shoe Show is a privately held company associated with the Tucker family. Robert and Carolyn Tucker founded the business in 1960.
Is Shoe Show publicly traded?
No. Shoe Show, Inc. is privately held and does not have a public stock symbol.
Who is the CEO of Shoe Show?
A 2018 company announcement identified Robert B. Tucker as CEO and Lisa Tucker as President. Because Shoe Show does not currently publish a complete executive directory, verify current titles through the corporate office.
How many Shoe Show stores are there?
Current official company materials describe approximately 1,000 stores in 47 states.
Does Shoe Show have a public Human Resources number?
Shoe Show does not prominently publish one universal direct HR number. Applicants should use the official careers website, while employees should use authorised internal contacts.
How do I apply for a Shoe Show job?
Search and apply through the official Shoe Show Careers portal.
How do I submit a donation request?
Qualifying nonprofit organisations can email do*******@******ow.com.
How do I contact Shoe Show about privacy?
Call 1-888-557-4637, email Cu*************@******ow.com or review the privacy controls in the online account.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Shoe Show’s Concord corporate headquarters from online Customer Service, individual stores, the distribution centre, store pickup, ShowStopper Rewards, gift-card support, privacy requests, donations and careers.
This page uses Shoe Show’s current official contact, return, shipping, pickup, Rewards, gift-card, privacy and career resources to identify the contact route most likely to address each concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Shoe Show, Inc., Shoe Show, Shoe Show Mega, Shoe Dept., Shoe Dept. Encore, Burlington Shoes, Half-Moon Outfitters, any Shoe Show store, footwear manufacturer, delivery carrier, employee or Customer Service representative.
This page is provided for informational purposes and is not legal, financial, product-safety, privacy, employment or consumer-rights advice.
Addresses, telephone numbers, executives, Customer Service hours, store locations, shipping thresholds, return periods, refund timing, Rewards terms, gift-card procedures and complaint routes may change. Verify important information through Shoe Show’s official website and the terms applying to the specific purchase, product or account.
Share Your Shoe Show Experience
Have you contacted Shoe Show corporate headquarters, Customer Service, a store manager, online returns, store pickup, ShowStopper Rewards, gift-card support, privacy administration or Human Resources? Share the store or contact channel used, approximate date, general issue, response time and whether the concern was resolved.
Please do not publish order numbers, tracking numbers, payment-card information, gift-card numbers, Rewards passwords, home addresses, personal telephone numbers, private email addresses, employee records or unredacted receipts and screenshots.
