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  • DSW Corporate Office: Headquarters Address and Phone Number

DSW Corporate Office: Headquarters Address and Phone Number 

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DSW Designer Shoe Warehouse’s corporate office is located at the Designer Brands headquarters in Columbus, Ohio. Below is the verified DSW corporate office address and phone number, along with customer-support contacts, complaint-escalation steps, ownership information, and reviews from DSW shoppers.

DSW Corporate Office Address and Phone Number

The 1-614-237-7100 number is the main Designer Brands corporate switchboard. It is not identified as a dedicated DSW complaint or order-support line. Customers with an order, return, refund, rewards, website, or store-service concern should normally begin with DSW customer service at 1-866-379-7463.

DSW corporate office and Designer Brands headquarters in Columbus, Ohio
DSW’s corporate office is located at the Designer Brands headquarters in Columbus, Ohio.

Where Is DSW Headquarters Located?

DSW headquarters is located at 810 DSW Drive, Columbus, Ohio 43219. The address is officially described as the Designer Brands Home Office and serves as the principal executive office of DSW’s parent company, Designer Brands Inc.

The same address is also published as DSW Customer Service’s mailing address. Customers sending written correspondence should keep copies of everything mailed and should not send original receipts, payment cards, or irreplaceable documents.

Which DSW Number Should You Call?

Call DSW Customer Service for Shopping and Account Issues

Call 1-866-379-7463 for assistance involving:

  • Online orders and order status
  • Wrong, missing, damaged, or delayed merchandise
  • Returns, exchanges, and refunds
  • DSW VIP rewards and account access
  • Promotional codes and discounts
  • Gift cards
  • Website or mobile-app problems
  • General store-service complaints

DSW also provides email assistance at cu*************@*sw.com and live chat through its official customer-service page.

Call the Corporate Office for Corporate Matters

The Designer Brands home-office number is 1-614-237-7100. This switchboard is more appropriate for general corporate, administrative, investor, vendor, or business inquiries than for routine orders and returns.

Calling the headquarters number does not guarantee that a retail complaint will be transferred to an executive or separately handled by the corporate office. Customer-specific concerns are generally routed through DSW customer service.

How to Escalate a DSW Complaint

  1. Contact the store first for a store-specific concern. Ask to speak with the store manager when the issue involves an employee interaction, checkout problem, store return, local promotion, or merchandise purchased at that location.
  2. Contact DSW customer service. Call 1-866-379-7463, use live chat, or email cu*************@*sw.com.
  3. Request a case or reference number. Record the date, approximate time, representative’s name, promised action, and expected follow-up date.
  4. Provide supporting information. Have the order number, receipt, store location, item description, return tracking, photographs, and copies of previous communications available.
  5. Follow up in writing. When the first response does not resolve the problem, reply to the existing email or chat record so the prior conversation remains attached to the case.
  6. Mail corporate correspondence when necessary. Written correspondence may be mailed to Designer Brands Inc., 810 DSW Drive, Columbus, OH 43219. Clearly identify the DSW order, store, or department involved, but do not assume the address is a separate executive complaint department.

State the resolution you are requesting, such as delivery of the correct item, confirmation of a refund, removal of an incorrect account restriction, application of an advertised promotion, or review of a store-service complaint.

What to Have Before Contacting DSW

  • Order number or store receipt
  • Date and location of the purchase
  • Item name, size, color, and product number when available
  • Shipping or return tracking information
  • Copies of emails, chats, and promotional offers
  • Names or case numbers provided during prior contacts
  • A clear description of the resolution requested

Do not post an order number, tracking number, email address, phone number, delivery address, DSW account password, payment information, or gift-card number in a public review.

DSW Returns, Exchanges, and Refund Problems

Return and refund questions should be handled through the official DSW return and exchange policy, a DSW store, or customer service at 1-866-379-7463.

Keep the original receipt, return receipt, shipment tracking, and photographs of the merchandise until the refund has posted. When DSW sends the wrong item, document the item received before returning it and request written confirmation of the expected replacement or refund process.

Return policies, eligibility periods, shipping charges, VIP benefits, and refund methods can change. Confirm the current terms directly with DSW before mailing an item or making a special trip to a store.

About DSW and Designer Brands

DSW stands for Designer Shoe Warehouse. The retailer sells dress, casual, and athletic footwear and accessories for women, men, and children through stores, its website, and its mobile app.

DSW is operated by Designer Brands Inc., a publicly traded footwear and accessories company. Designer Brands was previously known as DSW Inc., which is why older articles and directories may still identify the corporation by the former name.

Designer Brands organizes its business into retail and brand-portfolio operations. In addition to DSW Designer Shoe Warehouse, its retail operations include The Shoe Co. and Rubino. The company’s broader brand business includes footwear sold under owned or licensed names such as Vince Camuto, Keds, and Topo.

DSW Reviews and Common Complaint Themes

Reviews currently visible on CorporateOfficeHeadquarters.com are primarily critical. These comments describe individual reader experiences and have not been independently verified as companywide DSW policies or practices.

Current DSW review themes include:

  • Receiving an incorrect item and being given conflicting return instructions
  • Delays or confusion involving refunds and return labels
  • Website and accessibility-display concerns
  • Unhelpful or discourteous treatment at a particular store
  • Difficulty using advertised coupons without the DSW app
  • Warnings or restrictions involving frequent returns
  • Leaving a store without adequate documentation of a completed return
  • Difficulty reaching someone through the corporate switchboard

A complaint involving one store, employee, order, or return does not necessarily represent every DSW location. Reviews are most helpful when they include the store city, approximate date, type of purchase, support route used, requested resolution, and final outcome.

DSW Competitors and Related Corporate Office Pages

DSW competes with specialty footwear stores, department stores, discount retailers, brand-owned stores, and online marketplaces. Related corporate-office pages include Foot Locker Corporate Office, Famous Footwear Corporate Office, Shoe Show Corporate Office, Macy’s Corporate Office, and Amazon Corporate Office.

Frequently Asked Questions About DSW Headquarters

What is the DSW corporate office address and phone number?

The DSW corporate office is located at 810 DSW Drive, Columbus, OH 43219. The Designer Brands corporate switchboard is 1-614-237-7100.

Where is DSW headquarters located?

DSW headquarters is located in Columbus, Ohio, at the Designer Brands Home Office, 810 DSW Drive, Columbus, OH 43219.

Is the DSW home office the same as Designer Brands headquarters?

Yes. DSW is a retail banner operated by Designer Brands Inc., and the Designer Brands Home Office at 810 DSW Drive serves as the corporate headquarters.

What is the DSW customer-service phone number?

DSW customer service can be reached at 1-866-379-7463, also displayed as 1-866-DSW-SHOES.

How do I email DSW customer service?

DSW publishes cu*************@*sw.com for customer-support inquiries.

How do I complain about a DSW store?

Begin with the store manager and then contact DSW customer service with the store location, date, receipt or order information, description of the problem, and resolution requested.

Who owns DSW Shoes?

DSW Designer Shoe Warehouse is operated by Designer Brands Inc., a publicly traded footwear and accessories company headquartered in Columbus, Ohio.

Can the DSW corporate phone number help with an online order?

The corporate switchboard is not identified as an online-order support line. Order, shipping, return, refund, and account questions should normally be directed to DSW customer service at 1-866-379-7463.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com independently researches corporate addresses, headquarters phone numbers, ownership information, complaint routes, and company contact resources. Whenever possible, information is checked against official corporate websites, current regulatory filings, and company customer-support pages.

Page Update Note

This DSW corporate-office page was reviewed and updated on July 21, 2026, to verify the Columbus headquarters address, distinguish the Designer Brands corporate switchboard from DSW customer service, correct the company ownership description, summarize current reader-review themes, preserve the existing headquarters image, and improve coverage of DSW headquarters, home-office, address, phone-number, and complaint searches.

Disclaimer

CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with DSW Designer Shoe Warehouse, Designer Brands Inc., DSW.com, The Shoe Co., Rubino, Vince Camuto, Keds, Topo, or any DSW store.

Company names and trademarks belong to their respective owners. Addresses, phone numbers, support hours, policies, return terms, and escalation procedures may change. Verify important information directly through DSW or Designer Brands before sending documents, returning merchandise, making payments, or traveling to an office.

Reviews and comments are submitted by individual readers and are not independently verified statements of fact. CorporateOfficeHeadquarters.com does not guarantee that DSW or Designer Brands will see or respond to a review posted on this page.

Share Your DSW Experience

Have you contacted DSW customer service, the Designer Brands corporate office, a DSW store manager, or the online support team? Share your experience below to help other readers understand how DSW handles orders, returns, refunds, rewards, store complaints, website issues, and corporate escalations.

Include the general issue, store city when relevant, support route used, approximate response time, and whether the matter was resolved. Do not post order numbers, tracking numbers, payment details, gift-card numbers, account credentials, exact home addresses, private employee information, or other sensitive information.

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DSW Disappointing Order Experience

April 30, 2025

DSW, I ordered a women’s size 6.5 sneaker from DSW on April 26, 2025, using a VIP reward. When my package arrived, it contained a size 11 flat shoe instead. I called customer service, and the first representative promised to send the correct pair today and arrange a FedEx pickup for the return of the incorrect shoes, even offering to email me the return label. When I didn’t receive the email, I called back and spoke with a different agent, who told me that no label would be sent—only after I drop off the shoes myself would they issue a refund, and I’d have to repurchase the sneakers separately. It’s unfair to place the burden on me when the error was DSW’s, and it’s unacceptable to receive conflicting information from two different representatives. As a result, I’m cancelling my VIP membership and asking that no further promotional emails be sent to me. I’ll take my business—and my loyalty—to the shoe brand directly once I’ve been refunded. A prompt resolution and apology would go a long way toward restoring my confidence in your service. Dishonesty is one of the things God detests – and so do I! Proverbs 12:22 English Standard Version 22 Lying lips are an abomination to the Lord,

S P

DSW Disappointing Website Issue

March 29, 2025

DSW, Problem with website. I try to go onto DSW website and it comes accessibility enabled I do not know why you did this but I want it removed by DSW. I did nothing to do this.

M

DSW Peoria AZ Disappointing Experience

March 28, 2025

DSW, Rude and unhelpful staff. Today I visited the store located at 7555 W Bell Rd Peoria, AZ., upon entering there was no greeting by the staff who were talking to each other. When I approached Julie, she became upset and did not want to help with trying to find gladiator type sandals. I ended up looking over in the clearance section and found 2 pairs of shoes, and when I was checking out I asked Janey about the 20% off coupon that was advertised in front of store. Janey said I need to download the DSW App to get the coupon code, and abruptly took my shoes and shoved them inside the cabinet. I went outside the store to download the App but could not remember my gmail password so I went back into the store and asked Julie if I could log in as a guest and she said no you have to know your password. I ended up being able to login to the App as a guest. I approached the register and Julie rang me up for 1 pair of shoes, I decided not to get the other pair because the bottom were already dirty and I knew if I needed to return them I would be told no. I was not thanked for my business today nor will I give them my business again. I hope corporate reads this email, and sees these staff are hurting the business.

R

DSW Return Warning

May 2, 2024

Warning that future returns may not be accepted! I returned a pair of shoes and when my receipt printed the associate read to a warning printed out on the bottom of my receipt that future returns, with or without a receipt, may be denied. This is due to me returning more shoes than I have kept. They use a 3rd party to determine who receives this warning. I called the 3rd party, The Retail Equation, and they were unable to assist. I spoke to DSW customer care and they were unable to assist. They gave me a corporate phone #, however, if you do not know an extension, it goes to an operator who does not exist and then the call drops. I have not made excessive returns, perhaps 10 over a year. I drive to the store to do my returns even if the order was placed online. This is pathetic. If they think they are scaring me into keeping shoes that do not fit or are uncomfortable, they are mistaken. The quality has gone down. Most shoes are being made of manmade material which makes them less comfortable. I do hope someone from DSW contacts me. I will not shop there until I know for sure that if I so choose, I will be able to make a return.

A

No receipt for proof of return

December 24, 2023

I find it hard to believe you can go into the store and return a pair of shoes and leave without proof you returned them. What a terrible system especially in a world where fraud is prevalent.

S
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