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  • Payless ShoeSource Corporate Office Headquarters HQ

Payless ShoeSource Corporate Office Headquarters HQ

How To Contact Payless Shoes Corporate Office Headquarters HQ

Payless ShoeSource a division of Collective Brands Inc.

Official Address:

3231 Southeast Sixth Avenue

Topeka, KS 66607-2207 USA

Corporate Phone Number: 1-785-233-5171

Fax Number: 1-785-295-6049

Customer Service Number: 1-877-474-6379

  • I was in the payless shoe store today on San Jose Blvd in Jacksonville fl. I was trying to return a handbag I bought. I had the receipt. The manager refused to honor my receipt because she looked in the handbag and couldn't find a number. So then I conatacted customer service with no avail and no help. Asked for supervisor who would not honor my request. They claimed the did not carry this handbag at payless. I went home and my daughter found it online. I am assuming that someone bought it online and returned it to the store. The manager and all the other people who assisted me could have checked this out. Instead I had to once again return to store and show the manager on my phone. This should never have happened. Very poor customer service.

  • No customer service skills whatsoever. My 17 year old daughter was looking for a specific shoe that was on the Payless website. She went to the Mansfield/Willimantic Connecticut Store in Eastbrook Mall. She was not acknowledged when she came in. She went to the aisle that had her shoe size, she found the shoe and brought it to the counter because although there were 3 workers none offered assistance. She asked if they could check if they had a wide width available. The lady rudely said they don't sell wide width. My daughter told her that the website said otherwise and that Payless does sell wide width shoes. My daughter asked for some suggestions and the lady ignored her and so my daughter walked out. How are you not aware of the merchandise you sell? Don't you stock shoes, Don't you walk around and familiarize yourself with your merchandise? She just didn't want to assist my daughter because right after my daughter walked out seh left for her break.

  • Went to the Payless store located at Airport Road and Queen Street in Brampton, Ontario this morning. Freezing cold day waiting outside for store to open at 10 am. By 10:05 am I was knocking on the front door trying to get someone's attention. By 10:10 am I went back to my car to thaw out. I then decided to call the store to ask if they are open at 10 and the girl told me they were running behind and wouldn't open for another 20 mins. Unacceptable. I will not shop here ever again!

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    Corporate Office Headquarters