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New roof, new house, new insurance, less than 1 1/2 yrs, $15,000…. Claim denied caused by water intrusion. Claims denied because Inspector, a real jerk and ignorant, thought the new roof, approved and inspected when I began with AAA was of poor quality. Can never claim any damage unless I replace the roof AGAIN. Well, good job to your claims department for keeping my money.

AAA Hudson Valley Travel agents No Help. Three attempts to call “my” AAA Local which is nearly 90 miles away which is so inconvenient. All three times I tried to make an appointment to ask questions and hopefully book a trip to Portugal, Spain and Morroco. And rent a car and find a guide. One call was never returned and the final agent loudly and gruffly said No-one Goes To Europe In January. Duh like I’m some kind of idiot. Needless to say I said little and hung up on her. Something I would never do. I was the Reservation Manager at the Hotel Pierre. I know service. I still need help But I no longer want to go to the Hudson Valley AAA Office as they are less than helpful My father was a proud member for 50 years and I’m a member for over 25 years. This can’t be the AAA I remember from the good ole days. Please advise.

AAA, Membership renewal. Good afternoon: I am hoping someone gets this that can and will help. I have been a member for years. When I went to renew a day early, it would not allow me saying I was late which I was not. So, I just applied for a new membership, so I did not have to call to go back and forth. So, I signed up and paid but No information was sent about my membership. I contacted your company several times for help with this only to get standard form letters, email and texts that did not address the issues. I requested help on the many emails only get many form responses than asking me to send copies of the emails to who was sending them? I requested many times to talk to a rep for our area and company, but they would never give me any information. Totally ignored that request. In every email they acted like they were unaware of my memberships until again I request information to contact our area rep Again no response to that request. They made some comment on new member must give permission for Auto Paid which I am not a new member and I went through your Corp office years ago to get that corrected. But they sent an email saying they are canceling. Scary how they treat a long-term member but even new members being treated this badly so wrong. Is there anyone there that can help me please?Thank You

AAA, Lack of Roadside Assistance for over 10 hours! Sorry to say … I added my brother-in-law to my AAA Roadside Assistance Membership … he was stranded on I-95 (Exit 223 – Route 46) from 9:41 PM on Friday, November 15, 2024 until 7:30 AM on Saturday, November 16. I stayed on the phone with him off-and-on all night long. Each time I hung up the phone with him, I directly called AAA (starting at 12:08 AM – then again 2:18 AM, 2:18 AM, 4:47 AM, 6:59 AM and finally 7:18 AM). In addition to these calls I was disconnected several time. Also, when I did get through to a live person I explained the situation and each time I was told that someone was on the way and should arrive shortly – It Never Happened Until over 10 Hours Later!!! Needless to say, I told him to drop him from my membership with AAA (he signed up with AARP Roadside Assistance). When I called to have this done, I spoke with 4 different people in customer service; explained why I was calling …. And Each And Every Time – Which Was 4 Times — My Call Was Disconnected!!!! AAA is terrible!!!!

AAA, What a miserable joke!! We were on our motorcycle headed home from out of state when we began losing tire pressure on one tire. We pulled off the highway to be visible, and called AAA. The first tow truck who came out said he had no chocks (big touring motorcycles need to have the front tire put into a chock on the flatbed so as not to damage the bike ). The first wrecker driver also got an attitude with us and left He was also upset because he had his wife in the truck so there might not be enough room for us. The second driver also had no chock, and said he was not told by AAA he needed to have a chock on his truck. He did, however, plug the tire for us in hopes that would work. He really worked hard, but in the end this is back on AAA. What a colossal waste of time (we are now at 4.5 hours without resolution by AAA, so have a friend with a motorcycle trailer coming to get us and the bike. What a waste of money renewing our membership (which implies service–ha)! Apparently AAA is completely incompetent.