When I bought an RV, I upgraded my AAA plan to include it with the understanding that I would have access to tows up to 100 miles. Well, on a road trip across the country, the RV engine failed. So I called AAA at 12:30 pm. I was told that I was covered for the first 100 miles of the tow and would have to pay for the remaining 80 miles at about $600. OK. So, we found a mechanic 46 miles away who would be able to look at the RV. This was at 2. I called AAA back to update the tow-to address to keep it under the stated 100 miles that I had available. Keep in mind, between 12:30 and 2 pm, I NEVER received a call back from AAA dispatch, even though they said I would.
Another hour goes by, and still no call from AAA. So, I call back. Same thing, “You’re in the queue, we’ll call you right back.” Another hour goes by. Another phone call, this time I’m told they have finally got a tow coming for us, and we’ll get a call from the tow truck driver and dispatch. No phone call ever comes, but an ETA text for the tow truck does. I’m thinking, finally! We can get out of here. 15 minutes past the ETA for the truck, no one has shown up. So, I called the tow truck company that was given to me by the representative I had previously spoken to. The company says, no, we never sent anyone out, no one is coming for you, and that AAA does this to them all the time. AAA never told me that, only that someone WAS coming.
We finally seemed to be getting some headway with a couple of supervisors, but now it is 9 pm and we’ve been stranded for nearly 9 hours with no tow. I’ve placed a total of 10 calls to AAA, my boyfriend (the other person covered on my policy) has called at least 6 times, with no help provided. On the 8th call, I was told that what I was covered for was reimbursement for the first $500 of a tow. This is COMPLETELY different from everything else I was previously towed. We’re looking at $1000 to get towed 46 miles to a mechanic. I spoke to one supervisor, named Tina, who told me, “It’s in your handbook.” I told her I didn’t have a handbook and then she said, “It’s online at AAA.com, anybody can read it.” I have never heard a more unhelpful answer given in such a condescending tone in my life. Everyone else I have spoken to since has told me the same thing, although much nicer.
No one can seem to answer the question as to why originally AAA said they would tow me 180 miles if I paid for the remaining 80, and now are telling me that 46 miles, a $1000 tow will only be covered up to $500. I’ve gotten two different stories, unhelpful answers, sarcastic supervisors left in a parking lot for 9 hours, and no solutions to show for it.
I’m extremely unhappy with AAA and will be canceling my membership after this. There is allegedly no way that anyone can make this right, answer our questions, or help us out. I feel I have simply paid to be jerked around on the phone and left stranded for 9 hours, with the soonest tow available coming 22 hours after the initial call. This alone should justify a fully covered tow by AAA.