How to Contact Great Expressions Dental Corporate Office Headquarters HQ
Official Address:
Great Expressions Dental Centers, P.C.
300 East Long Lake Road Suite 311
Bloomfield Hills, MI 48304 USA
Corporate Phone Number: 1-248-203-1100
Fax Number: 1-248-203-1112
Customer Care Phone Number: 1-888-764-5380
Website: greatexpressions.com
Great Expressions Dental’s main competitors are Aspen Dental, Affordable Dentures, Lovett Dental, Heartland Dental, Great Expressions, Castle Dental, Coast Dental, Western Dental, and Comfort Dental.
CorporateOfficeHeadquarters.com is not associated with Great Expressions. This website is for informational and review purposes only.
Great Expressions in Forest Park, Georgia is wonderful. BUT, the receptionist is a WITCH from the remotest part of Hades. She talks to perspective patients with no respect, beligerent, lose important paper work, very inconsiderate. She should be terminated before someone takes alternative action against her.
This company apparently needs to be shut down completely. Customer service is horrible. Can't get anyone on the phone and when you do, they are beyond professional. I am speaking of the location in Stockbridge Ga next to the Walgreens.
Great Expressions
2292 MT. Zion, Jonesboro GA 30236.
Phone: 770-961-8300
I would like to express my feelings about the location at the location specified above.
I had been a client there since 2012 and had no problem until I needed a partial and that is when the issues started. I was referred to the periodontist for an exam on my mouth and teeth. Everything went well. So I scheduled an appointment for my impression for the partial and paid half the cost until the partial was received.
Well the partial was received and due to the fact that the notes from the periodontist was not reviewed the partial was made under an assumption of the Doctor in the office. (Sherrie Smith-Scott D.D.S.)This was the situation. I have a loose tooth (#12) due to bone loss from periodontal disease. The doctor wanted to extract the tooth but the periodontist stated to retain the tooth due to the tooth was not causing me any issues. The impression was made under the assumption that the tooth was going to be extracted however when trying to fit this in my mouth they (the dentist office) then realized MY tooth #12 was still there. Of course this caused a big issue and now the notes from the periodontist is being review. Now the impression has to be sent back and redid without the tooth due to #12 is still in my mouth. Well two years go by and I nothing to show for my $183.00 payment I gave for have the payment of the partial. Well Jennifer Brown is the new Practice Administrator at this location. Came in sat down to talk to me about location of this 2 year old lost partial. So I gave her the benefit of the doubt due to she was new to handle the situation. Well the ball dropped again, no follow up calls nothing. I go for my 3 months cleaning words were exchange at the office. Why didn’t I call, I don’t work for a dentist office. I just pay for a service there. Well by this time my teeth have shifted and the partial will not be of beneficial factor at this point. I ask for corporates information and a refund for my $183.00 that I had given to cover the 1st half of the expense. I stopped by the office on my day off to see the states of this issue Jennifer was not there. Oh this time I did get a call back only because I came into the office to inquire. As of today I have not received my refund. 3 yrs later.
I do not feel people should be treated differently due to someone opinion to EXTRACT or RETAIN should of reflected onto the client as it onto me. I hope someone reviews my file and where the break down occurred. Dentist should read the noted of their colleague’s and not assume. These are people life time smiles and mine has shifted.
CAN WE DO A CLASS LAWSUIT…THIS BUSINESS IS ABSOLUTE ABSURD!!!!!!!!
If there is a class action lawsuit, please count me in. I am being billed for $483.00 for services my insurance should have paid. In fact they would not services me until I paid my portion. I don't understand what happened in their office and I believe it's their fault if they made a mistake.
For the first time of my visit today…the Dentist Patel charged me $487.00 to pull a tooth. I paid $55.00 for a tooth extraction (dental insurance) and $432.00 for some BONE REP GRFT RDG PRESERV/SITE (basically…to sew the open hole left from the tooth extraction). I asked several of times…why is my bill so high…I have had a tooth pulled by another Dentist with a different location and it was $60.00 with my insurance with no additional charges. Once the procedure was over and upon checking out, I told the Office Manager Anna that my Insurance Company states I should get 25% off any other procedure performed within the network. Office Manager told me to call my Insurance Company and if allowed…Great Expressions will credit and give me a refund. Once I got home, I called my insurance company to verified the the 25% off any other procedure preformed. The Insurance Agent informed me that the person she spoke to stated the 25% discount is based on the decision of the Dentist…ARE YOU KIDDING ME!! According to my treatment plan billing…If I did not have insurance…$360.00 (erupted tooth) and $432.00 for (bone rep grft rdg preserv/site). In other words…without insurance, I would have paid $792.00…JUST TO PULL ONE TOOTH!!!
The office in Dallas TX on cockrell hill, employs a criminal! Their office manager has multiple warrants and a DUI! How can a company as large as this, let criminals slip through the cracks! Unbelievable!
I visited your location at 200 East Ponce de Leon Avenue, Suite 300 Decatur, GA 30030, for an extraction. Needless to say I was very upset that getting my money was priority over customer service. I work in retail management and customer service is number one. At times rules are bent to #1 satisfy my customer and #2 to ensure we leave a good impression so that they will return and shop with us. I originally wanted to know how much it would cost before hand so that I am financially prepared, but they couldn't tell me without seeing me. Meanwhile I didn't have enough on me so I sent my husband out and said that it would take no more than 30min maybe less than that and he would be back. I said about the time I get anesthesia and you get started he will be back before you even get done. Now I'm in pain and have stressed that to them, but the front office employee said we'll let me check. She comes back and says it's office policy and she's sorry but they can't wait because of other appointments they have. Now I have waited patiently almost 45 min for my name to get called and I ask for your patience because I'm in pain and you can't wait. I know they're are rules and you put individuals in place to implement them, but sometimes rules can be bent depending on the situation, and in my case I was in pain and needed the tooth removed. Needless to say I took my money elsewhere and will never visit or recommend this establishment to anyone. My out of pocket was $150, and I don't think that amount would have put a dent in the companies finances had I choose not to pay. I was sent home to suffer even more just to come back on Thursday and get tooth extracted. I was always taught that a customer will always forget what you say but will never forget how you made them feel. In my opinion my dollar was far more important than customer service.
we can get together and file a law suite hopefully close this company who thinks can get away with all the bad doing and treating the customer like a crap.
I live in Atlanta, GA and I too have had very bad experiences with several of the Great Expressions Dental Offices in the Atlanta area. Does anyone have any ideas regarding HOW to file a class action complaint?
Wow. I should have read these before…….. !!! I am having such a terrible time as well. These people insisted, that I had to pay almost $2000 for removal of some teeth and tori. They gave me an estimate for my share as well as what the insurance should pay. I have excellent dental insurance, and really couldn't believe it. Well, as it turned out, it was submitted to my insurance company, and THEY owe me approximately 1200!!! I have been in contact with the local office, who really pissed me off. The office manager thought it was funny! I have been involved with their corporate office for over 2 weeks and to this day nothing other than promises, they are working on it and will call me and blah , blah…. and more blah. Someone say class action? tomorrow I will be on the phone to the Florida insurance commission. I am just outraged!!! This place sucks.
I also made a formal complaint to my insurance company.