How To Contact Lovett Dental Corporate Office Headquarters HQ
5681 Fairmont Pkwy
Pasadena, TX 77505 USA
Corporate Phone Number: 1-281-998-8800
Fax Number: n/a
Customer Care Phone Number: 1-281-998-8800
Lovett Dental’s main competitors are Aspen Dental, Affordable Dentures, Heartland Dental, Towncare Dental, Great Expressions, Castle Dental, Coast Dental, Western Dental, and Comfort Dental
After visiting Dentist Dike in Pearland Texas office I will not ever set in this dental office again first off the office manager is extremely annoying and have no idea what customer service is. I went in to get an exam when I got there to X-rays the technician told me to remove my temporary so she could take proper X-rays I agreed and tugged them out of my mouth at her request the X-rays were done, now it’s time to see the dentist she comes in and pretty much tells me what I need to do to get my gums and teeth back in good health after the exam my mouth was fully exposed having being told to take out my temporary bridge the so called office manager comes in and told me it would be $600 for a temp bridge their technician told me to remove, the dentist comes in Dr.Dike and pretty much tells me to walk out with my mouth exposed how unprofessional and what dentist does this, and told me to go back to the dentist that put it in and had the nerve to ask me for their number to call them after ranting and raving the assistant finally reinsert my old temp bridge in 5 minutes and told me she was totally sorry and so did the tech, then on the sign in the lobby it states they take payment plans while the office manager forcing me to sign up for CareCredit this dentist needs a few classes in customer service she was horrible take your chances with this dental office they are horrible from the office manager to the so called dentist
Stay away from Lovett dental. The quality has been going downhill for several years. I have been a patient of Lovett dental for many years. Lovett dental is now sending me a bill they say I owe from a year ago, I have made 10 or more phone calls to try and straighten this out as I have insurance and pay any balance when I receive treatment. Most of the time the office doesn’t even pick up the phone when they do no manager is never available. I have left 5 messages over the last 3 weeks for a manager to return my call and still they have not. I have wasted several hours just trying to talk to someone there. I will be looking for a new dentist for me and my family.
The heights office is pathetic. I was lied to by everyone including Dr.Kathrine Hoffman. She would not perform basic cleaning, scaling above the gum line and polishing, unless I paid for deep cleaning >$500.00. Dr. H and Lovett in general are far more interested in generating revenue, than providing patent care.
I wi be submitting my claim to the Attorney General's office and the BBB & consumerfraud. Recieved a collection notice from 4yrs ago and the are refusing to provide documentation
I need to know if you got this resolved. I’m having problems getting them to submit claim. I was over charged.
Very unprofessional staff at hwy 6 location n Houston
Do you ever reply to complaint s here it is 2017 and same problems occurring in Corpus Christi
All I can say is the office that is on Louetta Rd. in The Vintage area has "crazy" people working there. Mainly the Dentist herself.
WARNING!!! WARNING!!! STAY CLEAR OF ANY OF THE LOVETT DENTAL LOCATIONS
Your website states that you have pediatric dentist available, but the Beaumont TX office will only see a child up to the age of 8. Pediatrics is up to the age of 13. Why can't you see a pediatric dentist in Beaumont Texas if you are over the age of 8?
I had a similar experience at Lovett Dental. I advised the office manager that a particular service which she wanted to charge me for was in fact covered by my insurance. I also showed her a copy of my benefits. She argued with me about it so I called my insurance company to confirm. My insurance company had her on the phone and confirmed that I did indeed have coverage, but that they were using a different billing code. My insurance also advised that if Lovett Dental wanted to use that code that would be okay so long as there was a detailed description of the type of service (they would be able to figure out that I was covered even though a different code was used – happens sometimes). The office manager refused the treatment until my insurance company guaranteed payment via fax. The office manager even made sure to go back to the dentist and hygienist to ensure that I was not offered the service for which I was covered. It was extremely uncomfortable and in my opinion very tacky of her to do this after my insurance assured her that the phone call was being recorded and that Lovett Dental would indeed receive payment for service. I have also noticed that on their treatment plan there are different codes throughout that are used which do not match my plan. I pointed this out and the office manager said that it's not her problem that my insurance company does not have the correct codes in the system. Is it my insurance company or is it Lovett Dental? Regardless, any person with a little bit of intellect can look at my benefits' descriptions and see whether or not I am covered. If my insurance company does not pay for whatever reason, then Lovett Dental has my address, phone number, etc. to where they could bill me for whatever services my insurance carrier did not cover. The office manager said that I don't need to have the service if I don't want it, but my point is that it is indeed a covered service. Why did we call my insurance twice if she was not going to honor their word? Why did I waste 2 hours at the dentist office contacting my insurance company two times for a total of 20 minutes with the dentist/hygienist?
I have used your dental services quite a bit in the last two years for me and my daughter who is 23 and has Aspergers Syndrome. I send her to an appointment at your office in Corpus Christi and then she calls me an I give them my debit card to pay over the phone because my daughter does not have access to my bank account. Your office manager there at that office took her into a room and told her to sign a payment agreement in my name and had her sign my name. I was not present because I would not sign a payment agreement because I have primary and secondary dental insurance for her and would not pay until both of those insurances had paid what they were going to pay for the visit. She still had a $700 credit from her last visit because they insisted I pay. On this particular visit I had already paid $637 then after they got her to sign my name on the payment plan they debited another $612 from my bank account without my personal permission and I had other bills to pay plus it's just days before Christmas. I feel the dentists that work there do good work but the billing department appears to be underhanded and I am quite upset with them for doing this thing with my handicapped daughter and I never saw a copy of it or was aware of it at all until they debited money from my account. I will be putting in a dispute with my bank and getting the money returned. I will pay the bill after my insurance pays because it is also very difficult to get overpayments out of them also. Disappointed in your business practices. Unfortunately we will have to continue to use your good dentist but I would appreciate someone training your office management on their practices.