Western Dental corporate office is located in Orange, California. This page provides the Western Dental headquarters address, corporate phone number, email, billing and grievance contacts, ownership information, and guidance for patients who need to escalate a concern involving a local dental office.
Western Dental Corporate Office and Headquarters Contact Information
- Brand: Western Dental & Orthodontics
- Parent Organization: Sonrava Health
- Western Dental Corporate Address: 530 S. Main St., Orange, CA 92868, USA
- Western Dental Corporate Office Phone Number: 1-800-579-3783
- Western Dental Customer Service Number: 1-800-579-3783
- Corporate Email: co*******@***********al.com
- Billing Help: Call 1-800-579-3783 or use Western Dental Bill Pay
- Western Dental Services Plan Member Services and Grievances: 1-800-992-3366
- Privacy Office: 1-800-417-4444 or Pr************@***********al.com
- Recruiting Email: re********@***********al.com
- Official Website: westerndental.com
- Official Contact Page: Western Dental Contact
- Office Locator: Find a Western Dental Office
- Careers: Western Dental and Sonrava Careers
Important contact update: Western Dental’s current official contact page uses 1-800-579-3783 for both patient assistance and corporate-office calls. The previously published 714-480-3000 number is not listed on the current Western Dental or Sonrava contact pages.
Western Dental Headquarters and Sonrava Health
Western Dental & Orthodontics is part of Sonrava Health, a parent organization supporting several dental and healthcare brands. Sonrava identifies its headquarters at 530 S. Main St. in Orange, California, which is also the current corporate address associated with Western Dental.
The current Western Dental website reports more than 260 locations in California, Nevada, and Arizona and more than 900 licensed providers. Its services include general dentistry, pediatric dentistry, orthodontics, implants, oral surgery, cleanings, fillings, crowns, root canals, and other dental treatments.
Choose the Correct Western Dental Contact Route
- Appointments and treatment questions: Contact the Western Dental office where the appointment was scheduled or treatment was provided. Use the official office locator for local contact information.
- Customer service: Call 1-800-579-3783. Western Dental also permits patients who need an alternative communication method to use Telecommunications Relay Service at 711.
- Corporate-office questions: Call 1-800-579-3783 or email co*******@***********al.com.
- Billing or payment questions: Contact the treating office, call 1-800-579-3783, or use the official Bill Pay portal.
- Western Dental Services plan grievance: Plan members can call 1-800-992-3366 or use the official grievance process.
- Dental records or privacy: Start with the office that provided treatment. Written records requests and privacy complaints may also be directed to Western Dental’s Privacy Officer.
- Employment or HR questions: Western Dental does not publish a separate general HR phone number on its current contact page. Use re********@***********al.com or the official careers portal.
How to Escalate a Western Dental Complaint
- Contact the local office first. Ask for the office manager or treating provider when the concern involves an appointment, treatment plan, dentures, implants, insurance, billing, refunds, or follow-up care.
- Explain the requested resolution. Be specific about whether you are requesting an appointment, treatment review, billing explanation, account correction, refund review, records release, or written response.
- Escalate through Western Dental. Call 1-800-579-3783 or email co*******@***********al.com if the local office does not resolve the concern.
- Keep documentation. Record dates, names, case numbers, appointment changes, promised follow-ups, payments, and written responses.
- Use the plan grievance process when applicable. Western Dental Services plan members can call 1-800-992-3366. This number is specifically for plan-member service and grievances.
- Contact the appropriate regulator if necessary. In California, professional-conduct, licensing, unsafe-condition, or quality-of-care concerns may fall within the jurisdiction of the Dental Board of California. Ordinary billing, insurance, refund, administrative, or rude-service disputes generally do not.
Western Dental Services Plan Grievances
Western Dental’s published grievance procedure states that plan members may initiate a grievance in person, online, by telephone, or in writing. The plan generally acknowledges a grievance within five days and provides a response within 30 days, with expedited handling when the grievance indicates an immediate and serious threat to health.
California health-plan members who have used the plan’s grievance process but remain dissatisfied—or whose non-urgent grievance remains unresolved for more than 30 days—may contact the California Department of Managed Health Care at 1-888-466-2219. Its TDD number is 1-877-688-9891.
Western Dental Billing, Refunds, Insurance, and Financing
For a billing complaint, begin with the office that prepared the treatment plan or processed the payment. Ask for an itemized statement explaining the services performed, insurance adjustments, patient responsibility, financing transactions, credits, and any remaining balance.
Before contacting Western Dental’s billing support route, collect the treatment plan, cost estimate, payment receipts, insurance explanation of benefits, claim numbers, financing agreement, account statements, and any written refund or cancellation terms. If a third-party financing provider is involved, contact that company separately because Western Dental may not control the lender’s account investigation or payment schedule.
Do not assume that stopping a financing payment automatically cancels the underlying dental agreement. Review the signed documents and obtain written confirmation of any cancellation, refund, credit, or account adjustment.
What to Have Before Contacting Western Dental Corporate Office
- The local Western Dental office address, city, and state
- Patient name and appointment or treatment dates
- Name of the treating dentist, specialist, or office manager, if known
- Treatment plan, estimates, consent forms, and payment receipts
- Insurance explanation of benefits and claim information
- Financing or payment-plan documents when relevant
- Appointment confirmations, cancellation notices, emails, and text messages
- Dates and summaries of previous calls or office visits
- Existing case, grievance, or reference numbers
- A brief description of the resolution being requested
Western Dental Records and Privacy Questions
Patients seeking dental records should normally begin with the office where care was provided. Western Dental’s privacy notice also directs written access, amendment, restriction, and privacy-related requests to:
Western’s Privacy Officer
C/O Western Dental Services, Inc.
P.O. Box 14227
Orange, CA 92863
Phone: 1-800-417-4444
Email: Pr************@***********al.com
Use the official Western Dental Joint Privacy Notice for current information about health-record access and privacy complaints.
Western Dental Reviews and Complaint Themes
CorporateOfficeHeadquarters.com reader comments describe individual experiences involving denture or implant concerns, treatment delays, appointment communication, billing or financing questions, customer service, and difficulty reaching a local office. These comments reflect the experiences of individual reviewers and should not be interpreted as verified findings about every Western Dental office, dentist, or employee.
When submitting a review, identify the city and state, describe the issue in chronological order, explain which support routes were used, and state whether the matter was resolved. Leave out private patient, payment, insurance, and health information.
Western Dental in Cathedral City, California
Western Dental currently lists one Cathedral City office:
- Address: 69160 Ramon Road, Cathedral City, CA 92234
- Local Phone Number: 1-760-969-5469
- Location Page: Western Dental Cathedral City
Patients with a Cathedral City appointment, treatment, billing, or records concern should contact this office first. If the local office does not resolve the matter, escalate through Western Dental customer service or the appropriate complaint route above.
About Western Dental & Orthodontics
Western Dental has provided dental care for more than 120 years. The company offers general and pediatric dentistry, orthodontics, implants, oral surgery, restorative procedures, preventive care, and related dental services. Western Dental operates primarily in California, Arizona, and Nevada and is part of Sonrava Health’s family of dental and wellness companies.
Western Dental Competitors and Related Corporate Office Pages
Western Dental competes with national and regional dental groups, dental support organizations, orthodontic providers, and independent practices. Related corporate-office pages include:
- Aspen Dental Corporate Office
- Castle Dental Corporate Office
- Coast Dental Corporate Office
- Comfort Dental Corporate Office
- Hudec Dental Corporate Office
- Towncare Dental Corporate Office
Related Western Dental Resources
- Official Western Dental Website
- Western Dental Contact Page
- Western Dental Office Locator
- Western Dental Bill Pay
- Western Dental Services Grievance Process
- Western Dental Joint Privacy Notice
- Sonrava Health Contact Page
- Dental Board of California Complaint Information
- California Department of Managed Health Care Complaints
Frequently Asked Questions About Western Dental Corporate Office
Where is Western Dental headquarters?
Western Dental’s corporate address is 530 S. Main St., Orange, CA 92868. This is also the headquarters address published by parent organization Sonrava Health.
What is the Western Dental corporate phone number?
The current Western Dental corporate office phone number is 1-800-579-3783. Western Dental uses this number for both customer service and corporate-office calls.
What is the Western Dental billing phone number?
For Western Dental billing help, call 1-800-579-3783. Patients can also use the official Bill Pay portal. Office-specific charges should first be discussed with the office that prepared the treatment plan or processed the payment.
Does Western Dental have a complaints department?
Western Dental does not publish a separate universal complaints-department phone number. General concerns can be escalated through the treating office, customer service at 1-800-579-3783, or co*******@***********al.com. Western Dental Services plan members have a separate grievance route at 1-800-992-3366.
What are Western Dental customer service hours?
Western Dental location pages state that the help line at 1-800-579-3783 is available 24 hours a day, seven days a week for dental problems and emergency scheduling. Billing, corporate, and specialized departments may follow different operating hours.
What is Western Dental’s corporate email address?
The official Western Dental corporate email address is co*******@***********al.com.
What is the Western Dental HR phone number?
Western Dental does not currently publish a separate general HR phone number. Employment candidates should email re********@***********al.com or use the official careers portal. Current employees should use their authorized internal HR channels.
How do I request Western Dental records?
Contact the office where treatment was provided. Written records and privacy requests may also be submitted to Western Dental’s Privacy Officer at 1-800-417-4444 or Pr************@***********al.com.
Is CorporateOfficeHeadquarters.com affiliated with Western Dental?
No. CorporateOfficeHeadquarters.com is not affiliated with Western Dental, Sonrava Health, Western Dental Services, or any Western Dental office or provider.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, headquarters phone numbers, ownership information, complaint guidance, and a public space for customer reviews. We compare older page information with current company contact pages and official regulatory resources when updating healthcare-related corporate listings.
Page Update Note
This page was updated on August 17, 2026 to reflect Western Dental’s current shared corporate and customer-service number, corporate email, Sonrava Health ownership, billing portal, plan-member grievance route, privacy contact, recruiting information, Cathedral City office, reader review themes, and current search queries.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Western Dental, Western Dental Services, Sonrava Health, or any independently operated dental office or licensed provider. This page is for corporate-information, review, and complaint purposes only and does not provide dental, medical, legal, insurance, or financial advice.
CorporateOfficeHeadquarters.com cannot access patient accounts, dental records, appointments, insurance claims, financing accounts, or grievance files. Verify contact information and instructions directly with Western Dental, the treating office, your dental plan, financing provider, or the appropriate government agency.
Share Your Western Dental Experience
If you have contacted Western Dental corporate office, customer service, a local office manager, billing support, the Privacy Office, or the Western Dental Services grievance department, please share your experience below. Include the office city and state, the contact method used, and whether the issue was resolved.
For your protection, do not include protected health information, dental records, patient numbers, birth dates, Social Security numbers, insurance identifiers, full payment information, or other sensitive personal details in a public review.