Reach Out To Aspen Dental Corporate Office – Reviews & Complaints 

The way you get treated there isn’t right rather you are a patient or a worker is unbelievable especially when and how you get talked to by the manager. The manager is the one that should have the most respect for everyone and treat everyone with respect and give attitude all the when someone is asking them questions or let alone trying to talk to them they get cut off in mid-conversation all the time. Then differently should not say I don’t have the time or the energy or the patience to sit here and argue with a patient that to me is not professional at all. I have seen or experienced any of that for another manger in other places I have gone to.

I’m baffled as why your offices shut down for two days. I have a nephew in the IT business, and according to him you should have been up and running with in a few hours. I was scheduled for a tooth extraction, then was sent away not being r/s or notified as to when I should hear from someone. I’m in pain and today is day two that I have not heard anything. What the f…. chuck. I’m 62 years old have other medical conditions which is exasperated by the pain of the tooth. I hope we will be compensated. Sorry, but this is highly unprofessional. I’m not sure but I think this can be turned over to consumer affairs, for neglect of the patients care. especially if the patient is disabled. It would be nice but not expected to have someone get back to me.

Alright do what you want with this feedback but I just want the corporate office to rethink these “warranty guidelines” so my name is Makayla Cundiff I’m 23 years old. I got a denture from you guys last year and paid over $1500 for my upper denture, the comfylites !! Anyway let’s just say I loved them, they were amazing until the day I was on the fire tower (in Shoals Indiana at the Martin State Forest) leaning over and looking over the edge I laughed and they came out and broke into so many pieces! I was like dang but then I thought well I have a 7-year warranty Aspen Dental has me covered… but NOPE! My denture was supposed to come with a 7-year warranty okay so I called the office that made my denture which was Jasper Indiana I explained everything to them and everything was good and kosher until I told them they shattered into so many pieces that I honestly could not find every little piece so therefore she immediately started to say if you can’t find every piece then we are not able to fix them or replace them.. I was devastated to find this out I gathered all the pieces I could but there were still many pieces missing! Again let me say I’m 23 years old single mother I have 3 children, 3 beautiful boys I was a teen mother and had my first child at the age of 14… I used a big chunk of my tax check last year to even pay for those dentures!! My boys watched me go through a horrible depression over their dentures because you guys wouldn’t fix/replace them I didn’t even have them for 3 months!! I had just started getting used to them!! I LOVED THEM SO MUCH THEY WERE SUCH A CONFIDENCE BOOST!! So I decided I would save the money from this year’s tax check to buy those same dentures again, and of course that didn’t happen!! I didn’t get as much money as anticipated and With three kids buying a home, paying for a car, and bills that pile up all year it all adds up, and then the tax check is gone!! But anyway, I’m done rambling on about this it makes me sick to even think about the way Aspen Dental did not have my struggling self back like they GUARANTEE THEY would!! I’m sure you guys will probably just disregard my message but at least I’ll finally have my thoughts out here in the open!! I’M HIGHLY DISAPPOINTED!! Please do better, I spent my hard-earned money on them that I didn’t even have to spare and it’s just wrong!! You all have a great day!!

The purpose of this email is to resolve a complaint I, Marlene Garrett, submitted to the Better Business Bureau (BBB) and the Consumer Protection Division in the state of Georgia. On 6/7/2023 @ 3:10 pm. I received a cellular phone call from a private number. However, I did not get the name or telephone number of the caller. I overheard, “You filed a complaint with Aspen Dental. Don’t you want this resolved?” I requested for this person to call on 6/8/2023 in the AM due to my work schedule. On 6/8/2023 around the same time, a voicemail said, “This is (name not audible) Aspen Dental we are trying to get into contact with you. We cannot resolve this matter if you do not call (no telephone number stated). Confidentiality needs to be upheld. Therefore, I hope this e-mail will start the conversation appropriately.

I am aware you have the document of the complaint from the Consumer Protection Division. I stand by what I wrote in the complaint because my rights as a consumer have been violated by:

1. Not being informed about how the deep cleaning service is performed and the upfront cost.

2. Not given the facts to make an informed decision as to how this medical procedure could save my cracked tooth.

3. After signing the credit card statement form, I inquired about the root canal fee being included with the initial fee of $3,747.70. The Financial Manager said, “It is a

separate fee.”

4. As I sat in the office, I observed and overheard disgruntled patrons talking about the long wait times, rescheduling when late, and billing procedures. I did not agree

to receive this one-time outstanding fee.

I wanted the right to be heard in private. Therefore, I contacted the BBB as an advocate and received additional resources to contact.

To date, I have paid $610.61 to Aspen Dental. I resolve to immediately stop payments on my Care Credit Account (200063153 – 0), and the company considers the rest of the fee a loss. From 7/22/2022 to 2/15/2023, I have currently suffering from mouth pain, and am unable to eat solid foods. Ongoing dental treatment is required. I am no longer able to afford to pay Aspen Dental for several more years for a one-time dental service that was overpriced and not handled professionally while my safety, health, and well-being were at risk.

Thank you for your attention. Look forward to hearing from you.

Marlene Garrett, Former Client

My husband went to Aspen Dental in Statesville, NC and they are AWFUL to us. They have made more appts to do the same thing over and over. My husband would tell them he couldn’t keep taking off work for all of the same things they already did. Then when he was at the final stage of getting his bottom set of dentures they told us it would be MORE MONEY and then we got a bill for a lower amount. NOW we CAN’T EVEN get ahold of them anywhere. We are contacting a lawyer. They are not even nice and very rude and the so-called dentists are rude, awful, and not very easy on the mouth. I think they were doing more to my husband to just get more money that WE DO NOT have. And we had 2 insurances and paid A LOT already out of pocket. THIS IS RIDICULOUS TO HAVE TO GO THROUGH AND HE ONLY HAS HALF OF HIS TEETH!