Jefferson Dental Corporate Office Headquarters 

Jefferson Dental billing. I went to the Jefferson Dental at Pinnacle Parkway for my routine check, back in February 2024. I was then told that I needed a deep cleaning and some other stuff. The dentist told me the insurance person would come and talk to me and check my benefits, to make sure it was covered. Well, she did come and talked to me and stated that I had very good insurance, and it will cover at 100%. So, I signed the papers to have the deep cleaning done in 2 separate visits in Feb/2024. Had x-rays and a deep cleaning done. A couple of months later, I started receiving bills. So, I decided to call the office and left messages for the office manager. The office manager never returned my calls, until I asked to give me her boss info. Then, low and behold, she gives me a call. So, I explained to her what happened, and she told me that I shouldn’t have been billed. And that she would look into it and call me back. Well, 2 weeks later and still no call. So, I call me dental plan and was that it wasn’t covered because deep cleaning is only covered every 2 years(24 months). The rep stated the dental office should have known that info, and I wasn’t eligible for a deep cleaning. Once, I learned this info, I proceeded to call the office manager Linda back and ask her if she found out anything, and she said no. Told Linda, what I was told by my dental plan and she said that was correct and whoever did my benefits didn’t check to see if I had a deep cleaning before. Linda, then asked me have I ever been to another dentist office, which I told her I only go to Jefferson Dental. So, Linda told me they will re-bill the claim and give it some time. I waited over a month for Linda to call me back, and she never did. Left messages, no return call. Finally, I called her again and that’s when she told me it was rejected again. My son had an ortho visit there, and I spoke with Linda, and she told me not to worry that it will be written off. I’m still getting bills and calls from Jefferson Dental collections department. I called Linda for the last time and ask her about the bill and again she just lied and said she’s working on it. I told her I didn’t want this to go on my credit and she told me to set-up a payment plan so it want go on my credit. I feel like I have been lied too from the beginning. The incorrect info I was given regarding my insurance and the office manager Linda not caring. To this day Linda still has not called me about what’s going on with the bill. I really would like to speak with someone above her who can assist with this. If I knew the deep cleaning wasn’t covered, then I wouldn’t have gotten it done. I don’t feel I should be promise for something I had no control over. Linda lied to me in my face. I think she never did anything about the charges and bill. I really would like to speak to a manager above Linda.

Jefferson Dental, Very dissatisfied with your company. I would never recommend this company! Very disorganized office staff! And my device for implants took like 2 years before they finished. And let me say not the best work either! Trying to get an appointment with an Implant Doctor since now one of my implant teeth fell out! They can’t even help me with that!!

I am filing a complaint on Jefferson Dental because, on December 7th, 2023, I made the appointment with your appointment setters, and I specifically told them that I am on a fixed income, and I just needed one tooth repaired where the cap came off. I was in pain, but it was manageable at the time. But the part where the cap came off was sticking out of the tooth causing my tongue to bleed and that hurt. So, the appointment was set for Dec. 9th, 2023 @ 1:00 pm.

So, I went in there and the first thing they did was extensive x*rays. This took over 10 minutes to get the vast array of X-rays. I was wondering why they were doing that but did not say anything because I figured they knew what they were doing. So, I finally met with the dentist (who was a very personable man), and he proceeded to tell me what all my teeth needed. There were extensive problems with my teeth. He discussed a partial plate for me and how much the approximate cost would be. I was still waiting in confusion as to when we were going to discuss the tooth that I came in there for…

So, the one thing that the dentist and one of the other technicians told me a couple of times during my appointment was that it was imperative to get regular teeth cleaning because it can affect my heart health. I had a heart attack last October, so I believed that they would do teeth cleaning, but they did not do the cleaning at all. The dentist told me they could not do anything to help the tooth that I came in for because I had to go to a specialist/oral surgeon to extract, which I can understand. That is not my issue, but at this point, I guess bewildered would be the word to describe me as I was trying to understand what was going on. Looking back now I think that if I had known what was going on or if someone had communicated better to me why I sat in that chair for so long, with no one around, it would not have seemed so confusing and scary.

During all of this, I asked the dentist to file down this tooth with the broken cap; the main reason I went to Jefferson in the first place. So, what he ended up doing was filing down the broken capped tooth, but he only filed down the temporary repair kit (which I purchased from Walgreens, called Temparin Max), that I had on my tooth to prevent my tongue from further injury. Other than the oral surgeon, he offered no solution to the tooth that I went to Jefferson for?!

It was now close to 3:15 pm, I had been there for 2½ hours so at this point I just wanted out of there to, pay my bill, which was $109.00. I paid with my Care Credit card. So, back home, and two weeks later the statement I received from Jefferson, says that I owed an additional $290.90 for the diagnostic. Then, noticed that the statement showed that my card had a charge of $138.10 on my card, which I did not authorize! I authorized that $109.00! She somehow added $29.10 to my credit card without my consent on that very day, after I was already back home! I realize that $29.10 is quite a small amount of money, but it is the principle that she can put any amount she wants on my credit card, and I have no say. That part is wrong!

I am retired on a fixed income through Social Security. I cannot fork out this kind of money for basic needs, much less all these extra costs when I went to Jefferson for a simple procedure on one tooth. If this is standard procedure to do these diagnostics, the appointment setters should then tell potential patients that the initial charge will be in the $300-$400 just to see a dentist. My best friend recommended Jefferson Dental to me, she said she always had a positive experience with you but, I feel taken advantage of by Jefferson Dental.

If this were one issue, I would certainly not have written this letter but there are at least three or four here that I feel need looking into. The primary issue is not understanding what has been going on for such a long time, with no communication from anyone. I am so fearful of dentists as it is, but I did not need the added feeling of confusion & plain feeling lost. As well as getting home to find this visit cost me $429.00 for nothing done to the tooth that I needed help with…

I was fit for a new top denture in September of 2022 when my appointment came for the third step in the process they canceled the appointment. I went by the office numerous times but they were always closed. Now it’s November 2023 and I called the corporate office and was told I had to get a refund form from the dentist’s office although it’s closed when I contacted them again the person on the phone stated she would contact the claims department and file my claim for $1090.00. To date nothing from Jefferson Dental, no calls, emails, or written contact.

Mason Rd office in Katy, TX gets a new office manager every 2 months. Complaints never get resolved because of high turnover. I paid my portion plus for a upper denture and lower partial. Lower partial was not delivered and the office did not bill my insurance and now they want more $ when actually I am due a refund. Office manager, Gracie, is very rude and does not know the names of all the former office managers. I have spoken to so many managers that tell me they will look into it and then they leave. Where is the money that I paid???