Catherines is an online retailer specializing in plus-size women’s clothing, including dresses, tops, pants, sleepwear, intimates, shoes, and accessories. The brand is owned by FullBeauty Brands and serves customers through Catherines.com rather than physical Catherines stores.
Catherines Corporate Office and Contact Information
- Company: Catherines
- Parent Company: FullBeauty Brands Operations, LLC
- Catherines Corporate Office Address: One New York Plaza, New York, NY 10004
- Catherines Corporate Office Phone Number: 1-212-613-9500
- Catherines Order and Customer Service Number: 1-800-723-5821
- Catherines Website Help Number: 1-800-489-3616
- Catherines TDD/TTY Number: 1-800-491-0474
- Catherines Credit Card Phone Number: 1-800-995-9450
- Catherines Website: www.catherines.com
- Catherines Contact Form: Contact Catherines Customer Service
Where Is Catherines Headquarters?
The corporate office connected with Catherines is the headquarters of its parent company, FullBeauty Brands, at One New York Plaza in New York City. The abbreviated address “1 FDR Drive” has also been associated with this building, but One New York Plaza is the formal business address currently reported for the parent company.
This location is a corporate office and is not a Catherines retail store or merchandise return center. Catherines operates as an online brand, and customers should follow the return instructions supplied with their order instead of mailing merchandise to the New York corporate address.
Choose the Correct Catherines Contact Route
| Reason for Contact | Best Contact Route |
| Place an order or ask about an existing order | 1-800-723-5821 |
| General website help | 1-800-489-3616 or the Catherines Help Center |
| Send a written customer-service request | Catherines online contact form |
| Start or check a return | Returns and Exchanges Policy |
| Credit card billing, payments or account access | Comenity Bank at 1-800-995-9450 or the Catherines card account website |
| Rewards program question | 1-800-723-5821 |
| Corporate or parent-company business matter | 1-212-613-9500 |
Catherines Customer Service, Orders, Returns and Credit Card Complaints
Catherines lists 1-800-723-5821 for orders and customer service. Published telephone hours are Monday through Friday from 8:30 a.m. to 8:30 p.m. Eastern Time. The website’s general help area separately lists 1-800-489-3616.
When contacting Catherines about an order or complaint, have the purchase date, item name, delivery or return date, and a concise description of the requested resolution available. Keep copies of confirmation emails, tracking records, photographs of damaged merchandise, and previous correspondence.
Catherines generally accepts eligible unworn, unwashed, or defective merchandise within 60 days of the shipment date. Final-sale merchandise and items that do not meet the return criteria may not qualify. Original shipping charges are generally nonrefundable, and use of a prepaid return label may result in a $10.99 deduction from the refund. Consult the current return policy before sending merchandise.
The Catherines Platinum Credit Card is issued and serviced by Comenity Bank. Contact Comenity at 1-800-995-9450 for payments, statements, interest charges, account access, credit reporting, or other card-account concerns. Contact Catherines for merchandise, order, return, or rewards-program issues.
About Catherines and Its Ownership
Catherines was founded in Memphis, Tennessee, in 1960 by Catherine Weaver. The original business was called Catherine’s Stout Shop and served women seeking moderately priced plus-size apparel.
FullBeauty Brands acquired Catherines in 2020. The brand now operates online and offers plus-size clothing in categories such as casual apparel, workwear, dresses, sleepwear, intimates, swimwear, shoes, and accessories. The current Catherines website promotes clothing in sizes 16–34 and 0X–6X.
FullBeauty Brands also owns or operates brands including Woman Within, Roaman’s, Jessica London, KingSize, ELOQUII, Avenue, CUUP, Dia & Co., and Swimsuits For All.
Catherines Competitors and Related Corporate Office Pages
Catherines competes with online and store-based retailers serving the plus-size women’s apparel market. Relevant corporate office pages include:
- Lane Bryant Corporate Office
- Torrid Corporate Office
- J.Jill Corporate Office
- Talbots Corporate Office
Because Avenue is also part of the FullBeauty Brands portfolio, readers may also find the Avenue Corporate Office page helpful.
Catherines Reviews and Complaints
The limited customer feedback currently visible on this page includes concerns about online inventory availability, website usability, and telephone customer service. Another customer suggested that the company consider more flexible credit-access options for shoppers rebuilding their credit.
Experiences can differ by order, product, delivery carrier, and customer-service interaction. Readers are invited to share factual, firsthand experiences involving:
- Product quality, sizing, fit, and availability
- Online ordering and website performance
- Shipping delays or missing merchandise
- Returns, exchanges, and refund processing
- Customer-service response times and resolutions
- Catherines Platinum Credit Card support
Include enough non-sensitive detail to help other shoppers understand what happened and how the company responded.
Catherines Frequently Asked Questions
What is the Catherines customer service phone number?
Catherines lists 1-800-723-5821 for orders and customer service. Its general website help section also lists 1-800-489-3616.
What are Catherines customer service hours?
The contact page lists telephone hours of 8:30 a.m. to 8:30 p.m. Eastern Time, Monday through Friday.
What is the Catherines corporate office phone number?
The FullBeauty Brands corporate office associated with Catherines can be reached at 1-212-613-9500.
What is the Catherines corporate office address?
The parent-company corporate address is One New York Plaza, New York, NY 10004.
Does Catherines still have physical stores?
No. Catherines currently operates as an online retail brand through Catherines.com.
What is the Catherines credit card phone number?
For Catherines Platinum Credit Card account assistance, contact Comenity Bank at 1-800-995-9450. The TDD/TTY number is 1-800-695-1788.
How do I return a Catherines order?
Review the current Catherines Returns and Exchanges Policy and use the return instructions associated with the order. Eligible merchandise generally must be returned within 60 days of the shipment date.
Official Catherines Resources
- Catherines Official Website
- Catherines Contact Form
- Catherines Help Center
- Returns and Exchanges Policy
- Catherines Platinum Credit Card Information
- Manage a Catherines Credit Card Account
- Catherines at FullBeauty Brands
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate contact information and a public forum where customers can describe their experiences with companies such as Catherines. Contact details and official resources are reviewed against current company and parent-company information.
Disclaimer
CorporateOfficeHeadquarters.com is an independent website and is not affiliated with Catherines, FullBeauty Brands, or Comenity Bank. This page is provided for informational, review, and complaint purposes. Phone numbers, hours, policies, and corporate details may change, so verify time-sensitive information through an official company resource.
Page Update Note
This page was reviewed and updated on August 25, 2026, with current Catherines customer-service numbers, FullBeauty Brands corporate information, return guidance, credit card support, and official resource links.