Affordable Dentures Corporate Office Headquarters HQ

The McCalla, Alabama branch. I rated 1 star out of sympathy for the staff. My satisfaction is a 0. I had an appointment for a month for a follow-up fitting for an upper denture. They called the day before to cancel. They said no dentist was available in the office. I asked to reschedule. Lady said she didn’t know when they’d be available but went ahead and booked for today 11/29/22 at 8 am. I get there and go to the door at 7:50. The door is locked. There is a sign on the door saying they are closed through 11/29/22, and “sorry for the inconvenience”. I received a confirmation text the day before. I called a couple of numbers and behold they forwarded me back to the McCalla office. Someone picks up and says yes they are open. I go back to the door and go inside. about 5 other people show up. After almost an hour we are informed that they do not have a dentist in the office. They are “calling corporate” to try to get one. Later they tell us that a dentist is coming at 10 am, 2 hours after my appointment. Given the trouble I’ve had getting an appointment, I stuck it out. In the interim, people who have 9:30 appts start to show up. At about 10:05 this guy walks in and just starts walking to the back, before introducing themself as Dr. so-so. A few minutes later I am called back and directed to an exam “room”. I see the “dentist” milling about and I hear him ask if he ever worked at an ADI before. He said he had worked at one in Montgomery one time. My tech sees me and asked why I am there. I’m here to get a 2nd soft liner for my denture which is grossly too big with my mouth shrinkage. She starts to assist. She and the other staff tried to be kind. She takes my denture and leaves to prepare it. In the meantime, this “dentist” has parked himself in an office right across from where I am with the door open and his phone on speakerphone. I proceeds to talk for half an hour, no exaggeration – I started recording with my phone. He and his business person friend talk about everything from not needing or not being able to get a liquor license, to remodeling someplace, to speculation about how lucrative having a marijuana license was going to be, to the final topic of his friend’s lady friend. After more than 30 minutes of this phone exposure, he stepped out and saw me staring his way. The tech during this time put in a new soft liner and had a timer set to go off when it was ready. He came to my area just as she took the denture out of my mouth. I told him how unprofessional he was and that I would not allow him to do any work on me. I repeated back to him some of his thrilling conversations. I was disgusted. He’d been there over 30 minutes and done no work. We had been sitting there over 2 hours past the time of our apt. already. This is the only “dentist” they could find to come in. Thanks but no thanks. I regret ever coming to this place. Do not come to the McCalla location if you are wise. I’d like my money back but know that this won’t happen. Go somewhere else, please. I did feel sorry for the staff because they were in a bind not of their making. Then seeing this jerk calling himself a “dentist” made me even sorrier for them. I am thankful for the Lord helping me through today.