Element Hotels corporate office matters are handled through parent company Marriott International in Bethesda, Maryland. This page provides the current Element Hotels headquarters address, Marriott telephone numbers, reservation and Bonvoy support, complaint escalation steps, and guidance for contacting an individual hotel.
Marriott International Headquarters: 7750 Wisconsin Avenue, Bethesda, MD 20814
Corporate Phone: 1-301-380-3000
Hotel Reservations: 1-888-236-2427
Marriott Customer Support: 1-800-535-4028
Marriott Bonvoy Support: 1-800-627-7468
How to Contact Element Hotels Corporate Office Headquarters
Element Hotels Headquarters and Contact Information
- Hotel Brand: Element Hotels
- Parent Company: Marriott International
- Corporate Headquarters Address: Marriott International, Inc., 7750 Wisconsin Avenue, Bethesda, MD 20814, USA
- Marriott Corporate Phone Number: 1-301-380-3000
- Element and Marriott Hotel Reservations: 1-888-236-2427
- Marriott Customer Support: 1-800-535-4028
- Marriott Bonvoy Member Support: 1-800-627-7468
- Official Element Hotels Website: element-hotels.marriott.com
- Find and Contact an Element Hotel: Element Hotels destination directory
- Marriott Help Center: help.marriott.com
- Marriott Customer Support Information: Contact Marriott Support
- Element Hotels Careers: Marriott Careers
- President and CEO of Marriott International: Anthony G. Capuano
- Marriott Stock Symbol: NASDAQ: MAR
The former Element Hotels listing used 10400 Fernwood Road, Bethesda, MD 20817. Marriott opened its newer global headquarters at 7750 Wisconsin Avenue in downtown Bethesda in 2022. Marriott currently lists 1-888-236-2427 for hotel reservations. The former reservation number, 1-800-627-7468, is now listed for Marriott Bonvoy member support.
Which Element Hotels Contact Should You Use?
The appropriate contact depends on whether the problem concerns an active stay, reservation, hotel charge, Marriott Bonvoy account, or unresolved complaint.
- Problem during a stay: Contact the Element hotel’s front desk and request the manager on duty.
- New or existing reservation: Call Marriott Reservations at 1-888-236-2427 or access the reservation through Marriott.com or the Bonvoy app.
- Hotel bill, deposit, damage fee, or refund: Begin with the Element property that issued the charge or collected the payment.
- Bonvoy account, missing points, or elite-night credit: Call Marriott Bonvoy support at 1-800-627-7468.
- Lost property: Contact the specific Element hotel directly.
- Third-party booking: Contact the travel website, employer portal, credit-card travel service, or agent that processed the reservation.
- Unresolved guest complaint: Obtain a record from the hotel and then contact Marriott Customer Support at 1-800-535-4028.
- Corporate correspondence: Use Marriott’s Bethesda headquarters address after the hotel and regular support channels have been attempted.
For additional reservation, billing, refund, Bonvoy, and complaint information, see the updated Marriott customer service guide on CustomerServiceNumbers.com.
Information to Have Before Contacting Element Hotels
Prepare the details that apply to the stay or complaint:
- Element hotel name, city, state, and country
- Reservation confirmation number
- Guest name and email address used for the booking
- Arrival and departure dates
- Room number, when appropriate
- Marriott Bonvoy membership number
- Booking source, such as Marriott.com or a third-party travel website
- Hotel folio or itemized receipt
- Dates and amounts of disputed charges
- Photographs of cleanliness, maintenance, or room-condition problems
- Names or titles of hotel managers already contacted
- Previous Marriott case number
- A concise explanation of the requested resolution
Element Hotels Reservations and Cancellations
Element reservations booked directly through Marriott can generally be reviewed through Marriott’s website, the Marriott Bonvoy app, or the reservation confirmation email. Review the rate terms before changing or canceling a booking because deadlines and fees can vary by hotel, selected rate, dates, and reservation type.
After canceling, save the cancellation number and confirmation email. Removing a reservation from an application or failing to arrive does not necessarily cancel the booking.
If the reservation was made through another company, that company may control changes, cancellations, refunds, and payment questions. The Element hotel should still be contacted about room conditions, accessibility, check-in, safety, and other property-level concerns.
Element Hotels Billing, Deposits, and Refunds
Request an itemized folio before disputing an Element Hotels charge. Compare the folio with the reservation confirmation and payment statement.
Common billing questions can involve:
- Room-rate differences
- Taxes or destination fees
- Parking charges
- Pet fees
- Incidental authorizations
- Late-cancellation or no-show charges
- Damage, smoking, or cleaning fees
- Duplicate-looking transactions
A pending card authorization is not always a completed charge. Ask the hotel whether the transaction is an authorization, a settled payment, or a separate fee. Refund responsibility can depend on whether the hotel, Marriott, or a third-party booking provider collected the payment.
How to Escalate an Element Hotels Complaint
- Report an active-stay problem to the front desk as soon as possible.
- Ask for the manager on duty or the hotel’s general manager if the first response is insufficient.
- Document the room condition, charge, policy, or service issue and the requested resolution.
- Request a written response, corrected folio, incident report, or notation on the reservation.
- Contact Marriott Customer Support at 1-800-535-4028 and request a case number.
- Retain emails, chat records, photographs, receipts, and call notes.
- Use the Bethesda headquarters address for a final written corporate escalation if the hotel and Customer Support do not resolve the documented matter.
Property ownership and management can vary among Marriott-branded hotels. Some issues may require Marriott Customer Support to coordinate with the individual Element property or its management company.
Room, Housekeeping, and Accessibility Concerns
Report cleanliness, maintenance, noise, pest, heating, cooling, plumbing, lock, or amenity problems while the hotel has an opportunity to inspect and correct the condition. Ask management to document any problem that remains unresolved at checkout.
Guests who require an accessible room or a particular accessibility feature should contact the individual Element hotel before arrival. Confirm the exact room feature needed and ask that the request be documented in the reservation. Amenities, layouts, pet rules, parking, breakfast hours, and accessibility features can differ by property.
For an immediate danger, medical emergency, fire, suspected crime, or serious safety threat, contact local emergency services instead of waiting for corporate customer support.
Do not publish a reservation confirmation, Bonvoy number, full payment-card number, account password, identification document, home address, or room number during an active stay. Use Marriott’s official website, Bonvoy app, or a verified hotel number. Be cautious of fake reservation sites, unexpected refund messages, and anyone demanding payment by gift card, cryptocurrency, wire transfer, or remote access to a device.
About Element Hotels
Introduced in 2008, Element Hotels is Marriott International’s wellness-oriented extended-stay brand. Element emphasizes bright spaces, nature-influenced design, fitness, flexible work and living areas, and accommodations intended for both shorter visits and longer stays.
Brand features can include fully equipped kitchens, spa-inspired bathrooms, complimentary breakfast, fitness facilities, bicycle access, pools, and waste-reduction or reuse initiatives. Specific services and amenities vary by hotel, room type, and location, so guests should confirm important features with the selected property before booking.
Element Hotels and Its Competitors
Within Marriott’s portfolio, Element overlaps with brands serving modern, wellness, and extended-stay travelers. Related Marriott brands include Aloft Hotels, Westin Hotels, TownePlace Suites, and Residence Inn.
Outside Marriott, Element competes with extended-stay and wellness-focused brands such as Home2 Suites and EVEN Hotels. Element distinguishes itself through its combination of extended-stay layouts, wellness features, modern design, and participation in Marriott Bonvoy.
Element Hotels Corporate Office Reviews and Complaints
At the time this page was updated, CorporateOfficeHeadquarters.com displayed one visible Element Hotels reader comment. The reviewer described an alleged eviction following a disputed smoking-policy issue during a displacement-housing stay at an Element property in New York. The reviewer also alleged unfair treatment and criticized the hotel’s breakfast.
This is one reader-submitted account and does not establish the facts of the dispute or a company-wide complaint pattern. New reviews can help readers evaluate current experiences involving reservations, hotel management, billing, room conditions, accessibility, amenities, Bonvoy support, and complaint handling.
Element Hotels Corporate Office Frequently Asked Questions
Where is the Element Hotels corporate office?
Element Hotels is a Marriott International brand. Marriott’s corporate headquarters is located at 7750 Wisconsin Avenue, Bethesda, MD 20814.
What is the Element Hotels corporate phone number?
The Marriott International corporate switchboard can be reached at 1-301-380-3000. This is not the primary line for reservations or ordinary hotel complaints.
What is the Element Hotels reservation number?
Marriott lists 1-888-236-2427 for hotel reservations in the United States and Canada.
Is 1-800-627-7468 still an Element Hotels number?
The number remains active for Marriott Bonvoy member support. Marriott currently lists a different number, 1-888-236-2427, for general hotel reservations.
Is Element Hotels owned by Marriott?
Yes. Element Hotels is part of Marriott International and participates in the Marriott Bonvoy program.
How do I contact a specific Element hotel?
Use the official Element Hotels destination directory or Marriott website to locate the property’s direct telephone number. Property-level issues should generally begin with the hotel.
How do I complain about an Element hotel?
Begin with the front desk, manager on duty, or general manager. If the matter remains unresolved, call Marriott Customer Support at 1-800-535-4028 and request a case number.
Who handles an Element Hotels refund?
Refund responsibility usually depends on which company collected the payment. Contact the hotel for a property-collected payment, Marriott for an eligible direct reservation, or the third-party booking provider when it processed the charge.
How do I contact Marriott Bonvoy about an Element stay?
Marriott Bonvoy support can be reached at 1-800-627-7468 in the United States and Canada.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently reviews official corporate addresses, telephone directories, support resources, company information, and visible reader feedback. We distinguish corporate contacts from reservations, loyalty support, and individual hotel responsibilities so readers can select the appropriate contact route.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with, endorsed by, or authorized by Element Hotels, Marriott International, Marriott Bonvoy, or any individual Element property. This page is provided for informational and review purposes. Contact information, policies, amenities, and support options can change; confirm important details directly with Marriott or the selected hotel.
Share Your Element Hotels Review
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Last updated August 28, 2026. The corporate address, reservations number, Bonvoy support, customer-service resources, internal links, and visible Element Hotels reader feedback were reviewed during this update.