IHG Hotels & Resorts, also known as InterContinental Hotels Group, is a global hospitality company with its head office in Windsor, United Kingdom, and an Americas office in Atlanta, Georgia. People often search for the IHG corporate office when they need the Windsor head office, IHG USA headquarters, IHG HQ phone number, Holiday Inn corporate office, hotel reservation help, IHG One Rewards support, guest relations, billing assistance, or a way to escalate an unresolved hotel complaint.
IHG Corporate Office and Headquarters Contact Information
- Company: InterContinental Hotels Group PLC / IHG Hotels & Resorts
- Global Head Office: 1 Windsor Dials, Arthur Road, Windsor, Berkshire SL4 1RS, United Kingdom
- Global Head Office Phone Number: +44 1753 972 000
- IHG Americas Office: 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149, USA
- IHG Americas Office Phone Number: 1-770-604-2000
- IHG Reservations / Guest Services, U.S. and Canada: 1-877-424-2449
- IHG One Rewards, U.S. and Canada: 1-888-211-9874
- IHG One Rewards TDD, U.S. and Canada: 1-800-334-5194
- Official Booking Website: ihg.com
- IHG Corporate Website: ihgplc.com
- IHG Contact Page: IHG Contact Us
- IHG Guest Services: IHG Guest Services
The IHG corporate office phone number is best treated as a company or headquarters contact. For hotel reservations, cancellations, billing, refunds, IHG One Rewards, missing points, hotel-stay complaints, cleanliness concerns, room issues, or brand-specific support, use the IHG customer-service or guest-relations route tied to the reservation or hotel first.
IHG Head Office, Windsor Office, and USA Headquarters
IHG’s global head office is located at 1 Windsor Dials, Arthur Road, Windsor, Berkshire SL4 1RS, United Kingdom. This is the address many readers search for when looking for IHG headquarters, IHG Windsor office, IHG HQ, or the InterContinental Hotels Group head office.
IHG’s Americas office is located at 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149. This is the U.S. office many readers search for when looking for IHG corporate office USA, IHG US headquarters, IHG Atlanta office, Holiday Inn corporate offices, or IHG corporate office phone number.
Choose the Correct IHG Support Route
- Hotel reservation, cancellation, or modification: Use IHG.com, the IHG app, or call 1-877-424-2449.
- IHG One Rewards account, points, status, or missing stay credit: Call 1-888-211-9874.
- Recent hotel stay complaint: Contact the hotel first, then submit an IHG feedback form or contact Guest Services.
- Billing, refund, deposit, or folio issue: Contact the hotel where the stay occurred and keep the folio, receipt, card statement, and reservation number.
- Cleanliness, maintenance, safety, or room issue during a stay: Report it to hotel management immediately before checkout when possible.
- Holiday Inn or Holiday Inn Express issue: Use IHG support, because Holiday Inn is an IHG brand.
- Employment or corporate job question: Use IHG Careers or the hotel’s local hiring route.
- Supplier, ethics, or compliance concern: Use IHG’s corporate reporting or supplier contact resources.
What to Have Before Contacting IHG Corporate Office
- Reservation confirmation number
- Hotel name, city, state, and country
- Check-in and checkout dates
- IHG One Rewards number, if applicable
- Room number, folio, receipt, final bill, or credit card charge details
- Photos of room condition, maintenance problems, billing documents, or service issues when helpful
- Names or titles of hotel managers or IHG representatives contacted, if available
- Case number, email thread, chat transcript, or support response if one exists
- A short timeline and the specific resolution you are requesting
Do not post private information in public reviews or comment sections. Avoid sharing full reservation numbers, payment details, room numbers tied to a current stay, addresses, phone numbers, passport details, medical information, loyalty account details, or private employee information.
How to Escalate an IHG Complaint
Start with the hotel where the issue happened. For active-stay problems involving cleanliness, noise, maintenance, room assignment, safety, parking, deposits, or staff conduct, ask for the front office manager, general manager, or manager on duty before checkout when possible.
If the hotel does not resolve the issue, contact IHG Guest Services or submit an IHG feedback form. Include the hotel name, stay dates, reservation number, folio, photos, names of contacts, and the resolution you are requesting.
For IHG One Rewards problems, use the IHG One Rewards service center. Rewards complaints may involve missing points, expired points, account access, status, member benefits, free night certificates, Ambassador support, or stay credit.
Common Reasons Customers Contact IHG Corporate Office
- Finding the IHG corporate office, Windsor head office, or Atlanta Americas office
- Looking for the IHG corporate phone number or Holiday Inn corporate office
- Hotel reservation, cancellation, refund, deposit, or billing issues
- IHG One Rewards missing points, expired points, status, or account problems
- Hotel cleanliness, room condition, maintenance, pest, odor, or safety complaints
- Front desk, manager, housekeeping, restaurant, or customer-service complaints
- Incorrect charges, duplicate charges, deposits, parking fees, or folio disputes
- Accessibility, service animal, pet policy, or special-request concerns
- Problems involving Holiday Inn, Holiday Inn Express, Crowne Plaza, Staybridge Suites, Candlewood Suites, Hotel Indigo, voco, InterContinental, Kimpton, or another IHG brand
- Difficulty getting a supervisor, case number, refund, points adjustment, or written response
Billing, Refund, Deposit, and Reservation Guidance
Many IHG complaints involve billing disputes, deposits, authorization holds, no-show charges, cancellation penalties, taxes, resort fees, parking fees, duplicate charges, or missing refunds. Before escalating, compare your booking confirmation, hotel cancellation policy, final folio, and card statement.
If you booked through a third-party travel site, IHG or the hotel may direct cancellation, refund, and payment questions back to that booking provider. Keep the third-party confirmation, cancellation policy, and all written messages.
IHG One Rewards Complaint Guidance
IHG One Rewards complaints may involve missing points, expired points, account access, status benefits, free night certificates, elite benefits, Ambassador membership, or stay credit. Sign in to your IHG account before submitting a request when possible, and include the hotel name, stay dates, reservation number, folio, and account number through official support channels only.
If points expired or a stay did not post, ask for a written explanation and keep copies of the stay receipt, account activity, emails, and case number.
IHG Reviews and Complaints
Current reader-submitted COH reviews for IHG include individual complaints about customer service follow-up, manager escalation, IHG One Rewards point expiration, zero-point account balances, hotel billing and communication issues, cleanliness concerns, room key problems, maintenance problems, restaurant service, and hotel management response.
These comments reflect individual guest experiences and may vary by hotel, brand, owner, franchise operator, location, rate type, reservation channel, loyalty status, and support route. If you leave an IHG review below, include the hotel brand, hotel location, stay date, issue type, support route used, and whether the complaint involved reservations, billing, refunds, rewards points, cleanliness, maintenance, manager response, guest relations, or corporate escalation. Do not post private payment, reservation, address, phone, passport, loyalty account, or employee information.
About IHG Hotels & Resorts
IHG Hotels & Resorts is a global hotel company with brands across luxury, lifestyle, premium, essentials, extended-stay, and resort categories. IHG brands include InterContinental, Kimpton, Hotel Indigo, Crowne Plaza, voco, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites, avid hotels, Atwell Suites, Garner, Six Senses, Regent, and others.
Many IHG hotels are independently owned and operated under franchise or management arrangements. Because of that structure, some hotel-level complaints are handled first by local hotel management, while IHG Guest Services may assist with brand-level follow-up, loyalty-program issues, and unresolved guest concerns.
Competitors and Related Corporate Office Pages
Customers researching IHG corporate office information may also compare related hotel and travel company pages, including Marriott Corporate Office, Hilton Corporate Office, Wyndham Corporate Office, Holiday Inn Corporate Office, Holiday Inn Express Corporate Office, Crowne Plaza Corporate Office, and Staybridge Suites Corporate Office. These companies and brands may have overlapping complaint categories involving reservations, refunds, billing, loyalty programs, hotel cleanliness, room issues, staff conduct, and guest relations.
Related Resources
- Official IHG Booking Website
- IHG Worldwide Reservations and One Rewards Contact
- IHG Regional Headquarters
- IHG Guest Services
- IHG Customer Care Forms
- IHG One Rewards
- IHG Careers
- IHG Corporate Site
- IHG Reporting Concerns
- Holiday Inn Corporate Office
- Holiday Inn Express Corporate Office
- Crowne Plaza Corporate Office
- Marriott Corporate Office
- Hilton Corporate Office
Frequently Asked Questions About IHG Corporate Office
Where is IHG headquarters?
IHG’s global head office is located at 1 Windsor Dials, Arthur Road, Windsor, Berkshire SL4 1RS, United Kingdom.
Where is IHG corporate office in the USA?
IHG’s Americas office is located at 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149.
What is IHG corporate office phone number?
IHG’s Americas office phone number is 1-770-604-2000. IHG’s global head office phone number is +44 1753 972 000.
What is IHG customer service number?
For IHG reservations and guest services in the U.S. and Canada, call 1-877-424-2449. For IHG One Rewards in the U.S. and Canada, call 1-888-211-9874.
Is Holiday Inn part of IHG?
Yes. Holiday Inn and Holiday Inn Express are IHG hotel brands. Guests with Holiday Inn complaints can use IHG support routes as well as the specific hotel’s management team.
How do I file a complaint with IHG?
Start with the hotel where the issue happened. If the hotel does not resolve the issue, contact IHG Guest Services or submit an IHG customer-care form with the hotel name, stay dates, reservation number, folio, photos, and a clear explanation of the problem.
How do I contact IHG One Rewards?
IHG One Rewards members in the U.S. and Canada can call 1-888-211-9874. Have your IHG One Rewards number, stay details, reservation number, and folio available.
Why did my IHG points expire?
IHG One Rewards point expiration depends on the program rules and account activity. Contact IHG One Rewards for account-specific help, and keep screenshots, emails, account activity, and recent stay receipts.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies, hotel groups, retailers, restaurants, and service organizations. This page is designed to help readers identify the correct IHG corporate office, Windsor head office, Atlanta Americas office, hotel, reservation, guest-services, IHG One Rewards, or complaint route before escalating a concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with IHG Hotels & Resorts, InterContinental Hotels Group PLC, Holiday Inn, Holiday Inn Express, Crowne Plaza, Staybridge Suites, Candlewood Suites, Hotel Indigo, voco, InterContinental, Kimpton, any IHG hotel, any franchise owner, any hotel employee, or any travel agency. This page is for informational purposes only. Hotel ownership, reservation rules, refund policies, loyalty-program terms, customer-service numbers, corporate addresses, guest-relations procedures, and complaint routes may change over time. For official help, use IHG.com, IHG Guest Services, IHG One Rewards, the hotel directly, or your booking provider.
Share Your Experience
Have you contacted IHG corporate office, the Windsor head office, the Atlanta Americas office, IHG Guest Services, IHG One Rewards, a Holiday Inn, Holiday Inn Express, Crowne Plaza, Staybridge Suites, InterContinental, Kimpton, Hotel Indigo, voco, or another IHG hotel about a reservation, refund, billing issue, points problem, cleanliness complaint, room issue, manager response, customer service experience, or corporate escalation? Share your experience below. Include the hotel brand, location, stay date, issue type, support route used, and whether your complaint was resolved, but do not post private information such as full reservation numbers, payment details, passport information, addresses, phone numbers, loyalty account details, employee personal information, or private travel documents.