Reach Hilton Garden Inn Corporate Office 

Hilton Garden Inn, was a nightmare from the beginning, no towels, rust stains in the showers, shower stop just laying in the tub, weed smell all in the parking lot, over flowing trash cans with beer cans in the parking lot, and when you ask to speak with a manager oh he’s in the parking lot with an employee who deemed it was necessary to call me and my wife away from our son’s wedding party 3 times in 29 minutes and then supposedly quit as I show up to the front desk. Call the (703) 883-1000 and the young lady gives me a case number and says somebody will be with you within 48 hours. Not even a hour 1 1/2 after I spoke with the customer service now the manager who was. no where to be found now wants to contact me. The hotel was old, outdated, full of line workers who by the looks of the overflowing trash cans full of beer cans were having a great time in the parking lot and up and down the hallway being loud all night long. I finally get a chance to call customer service and they tell me there’s nothing they can do about the case they were supposed to contact me about. Definitely not worth $800 for 3 nights and do not expect customer service at the front desk or the corporate level! (The picture of the trash can is the one that was overflowing with beer cans the night before).

Hilton Garden Inn, Can’t believe this is part of the Hilton Group! Stayed at the Memphis Hilton Garden Inn as part of a tour so had no choice but to stay. Pros: Rooms are ok and it is in a convenient location Cons: Breakfast was dreadful. Only 1 disinterested member of staff. Had to ask and wait for plates and Plastic??? cutlery,. Food extremely limited and badly cooked. Fruit what there was of it, was inedible (brown, soggy bananas). Orange juice was mainly water.

Our daughter stayed at this location and accidentally left her Apply pencil. The head of housekeeping, Rosa Castillo, found the pencil and asked our daughter to send a UPS Shipping label. Our daughter paid $13 for the shipping label and emailed it to Rosa. This was over a month ago. After multiple calls and un-returned messages, she still has not received her pencil and exams are next week. I finally had to get involved. I called this hotel and spoke to Carl who refused to allow me to speak to the General Manager, Kimme Parker. Then he proceeded to say he would speak to Rosa tomorrow as she had left for the day. This is the same story that our daughter has heard for over 4 times. How is it so difficult to mail a found Apple pencil? Why isn’t this resolved?

I am staying at your hotel. Portland Oregon on Airport Way the Hilton Garden Inn the only gentleman working the shift comes out and tells me I can’t park my trailer in my rig sideways in the parking lot I had to park it in the very back where things can get stolen when there’s plenty of spaces up front your Park my trailer very rude very and caring I am staying here because my mother was in the hospital and got released ICU furthermore the man threatened to call the cops if I didn’t move my rig and have it towed which I think is very uncomfortable when your employee being rude to their customers the ladies work today shifts told me this man was very rude to people now I see it for my first time I think something needs to be done by this man he should not be able to get away with talking to customers like that and pushing them around

Trying to call the corporate office regarding our stay at the Hilton Garden Inn Raleigh NC. Service is terrible. Black stuff coming out of the sink, broken iron…asked for a better iron, and gave me another iron. Dirty rug in the room. Waiter’s nails were Black! Everytime you asked the cleaning staff for something, their statement is, no speak English!?? For real. Front desk overcharged my son for his room. I will never stay here again, and I expect my stay be on the hotel!