Crowne Plaza Corporate Office Headquarters

My son booked a stay at the Crown Plaza in Springfield, IL for Mother's Day weekend so I could visit with my daughter and my two grandchildren, it was not a good experience.
I was awakened by the door opening up to my room at 8 am on Saturday the 13. Housekeeping was letting themselves into my room! I repeated that the room was occupied.
I was in need of rest and I was looking forward to much-needed sleep after my travel to Springfield, IL.
Later that same day, I came back to the room to rest, and a man entered my room around 3 p.m., I was appalled, a second time in one-day people had entered my room with an electronic card. I felt so unsafe. I could barely sleep on Saturday evening and I wanted to get out of your hotel as soon as possible.
Also, the bed had a big concave in the middle, the air in the room smelled of smoke & every time the air went on, it smelled of smoke. The elevators were littered and the workout room was at least 90 degrees plus!
At checkout, these issues were brought up, just a sorry was given, and no receipt. My son paid good money for the two-night stay and no compensation was ever given.
It is sad that the Crown Plaza’s quality of stay is very poor. I booked my daughter's wedding at your hotel in December 2017 and I had nothing but praise at the time.
I have no receipt, but a confirmation number # 41079821, May 12 to May 14, 2023. Booked under my son’s name.
I will be waiting for a reply.

The way Crowne Plaza in kcmo is ran and how they treat their chief engineer is downgrading. The office managers do not support or respect the one they call to put out their fires as initiated by them. It is cruel and unhonorable the way the general manager handles and manages his team of employees that their is no team or chain of command of ordinance because he has no guidence to develop a well working system and also seems to appear neither does the assistant. Take pride in your work and aprriciate the ones who follow upstanding workmenship. Not undermine them and and no leeway to opporate what is required then hold them on the chop block because what you are wanting isnt be delivered to your unmanageable standards.

Hello Araon,

I wanted to take time to thank you and your excellent staff for taking such good care of our clients last weekend.

The Travel Company was asked this year to be the designated travel agency for the University of Pittsburgh Pitt Panther Parents. We do all the travel for the parents, alumni and friends of the Pitt football team.

The Georgia Tech game was our first true away game. We selected the Crowne Plaza in Atlanta not only for its location, but because of our great success with Crowne Plaza in the past. It is typically our “go to” choice of hotels.

As expected the Crowne Plaza Midtown fulfilled all our expectations and then some. The outdoor pool/patio area was a great place for the parents and alumni to sit and talk. Your convenient and friendly lobby bar with ample comfortable seating also provided a great area to socialize.

What truly made our stay however was your staff! In particular, the front desk crew. These are the people who are the faces of your property and they did an outstanding job. Lakisa, Leonard, Raynoldo, Tikira and Marsha in particular always seemed to be there to take care of anything our guests asked.

We have been in the travel business 26 years and it is rare to find even one member of a staff let alone the entire front desk staff as good as you have. You should be very proud of what they do for your guests. In addition, I congratulate the management of the Crowne Plaza for its training program and your ability to retain such good employees.

All one hundred plus of our clients complimented us on doing an excellent job. Thank you all for making us look so good ! We appreciate your hard work and dedication.

I recently stayed at the Crowne Plaza in Addison Tx by the Galleria . The experience was very unpleasant . When we arrived there were several cars parked in handicapped parking who were not handicapped with their music playing extremely loud . Hotel staff and management did nothing . That night after we returned from dinner we parked our brand new truck in a well lit area of the hotels parking lot . Also , with the understanding that the hotel had security we should have no worries about our vehicle being safe . The next morning we walk out to our truck to find it sitting on blocks where the wheels had been stolen . So with a well lit parking lot , security cameras , and security guards this should have never happened . If in fact if your hotel's staff/security would actually do their jobs neither would have the other three customers trucks would have had their wheels stolen either . So in just one night your hotel allowed four trucks not just be vandalized …….. they allowed them to have 16 rims/tires removed and wheeled off under your hotels watch . Piss poor to say the least and to be polite . We were addressed by phone only by your hotels security and was told the hotels insurance would be in contact to resolve the matter . Almost $8,000 in wheels and tires from my vehicle alone were taken and your company did nothing . We stay in the DFW area dozens of times a year and numerous other cities through the United States. We will never stay at a Crowne Plaza or any IHG related hotel ever again .

We stayed the Crowne Plaza Los Angeles Harbor in San Pedro prior to our cruise. Most of our party was stuck in the hotel elevator in the morning for more than 1 hour. To make matters worse, after the initial phone call on the elevator phone to the front desk there was no further communication with those in the elevator. I received a text and a phone call from one of the passengers in the elevator, as my husband was one of the stuck guests, and went to communicate issues to the front desk. The Chief Engineer was passing at the time and was surprised and "happy" that he could finally talk to those stuck. The fire department came, the elevator company representative came and finally they were able to get out. We left on our cruise and upon return, some of the stuck passengers had already received a 100% credit for the hotel room on their credit card. I proceeded to call the hotel manager to get same financial reimbursement. This took me 7 calls to the General Manager. On 2 occasions he promised to call me back once in 10 minutes, and one time in 2 hours. Never did I get a return call. I also left 3 messages with the hotel operator and with accounts receivable. This is totally unacceptable service. On my 7th call, I told the GM I was not going to hang up and that he needs to resolve my issue. He passed me on to a clerk and the credit was processed. I suggested that the hotel change their procedures to include asking stuck guests if they had a cell phone so that any needed communications could continue until they were out of the elevator. She continued to argue with me that everyone was in communication and those that were stuck knew exactly what was going to "free them". That was certainly not the case that day, but your management didn't care to hear that. We will not stay at that Crowne Plaza in the future.