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Crowne Plaza, Horrible and agonizing experience with customer service!!! I called the Crowne Plaza Copenhagen reservations and got a person in Asia or Philippines. My husband and I were both on the line asking about their rates. The representative gave us the rates and the non-cancel rate which included breakfast. We asked if the price she quoted included taxes and fees and were assured it was. We went ahead and booked it but when we received, the emailed receipt it was for $114 more than what we were quoted. I called guest relations back and told that person what had happed so I was transferred to a case manager (Syd) who assured us that she would go back and listen to the call and if it was as we stated then they would have to honor the price. We assured her it was exactly what we were telling her but to please go find out for herself. She assured us she would be back in contact within 24 hrs. Nearing 24 hrs, still no word so we called again, this time we got another person (Marie), she now told us that there was no phone record and after a lengthy conversation she agrees to call the hotel to see if they were going to honor the price otherwise we wanted to cancel and get a refund. She put on long holds came back and said she couldn’t reach anyone but assured us since she was going off shift that her colleague would take it over and would contact the hotel and get back to us in the morning. Again, no call so we called again, so to cut it short we ended up speaking to 9 reps, one at hotel promising she would have the manager call us which he didn’t. The end results after talking to 8 reps and 3 days later, we were told the hotel would not honor the price we were quoted but did agree to cancel and refund. I was given a cancel confirmation number, but I asked for an email confirmation which she promised I would get within minutes. Several hours later no email so called to talk to the 9th rep who assured me I would be getting an email today which I still do not have. It’s taken me hours of my time, have gotten different stories and it’s been a painful experience! On top of that I tried calling the IHG group corporate headquarters in the US to submit a complaint but get the same customer service people in Asia no matter what number I call!!! Looks like they really don’t want to hear from their guests! We have never had that kind of experience with Marriott or Hilton or any other hotel chain. We will avoid staying at their hotels, especially Crown Plaza.

Crowne Plaza, Poor customer service. We stayed at Crowne Plaza Fort Lauderdale airport/cruise; we were there not even 24 hours, elevator broke twice, the front desk people were something to be desired, very rude, we reserved a shuttle for the airport, so unorganized had to many people needing a shuttle, Crowne Plaza didn’;t even use their shuttle; another hotel came and didn’t have room, so we had to pay to Uber. Crowne Plaza charged $409 to my card – $100 each room for 3 rooms for incidentals and then a mysterious $109 for who knows bc they couldn’t tell me this was a monday I checked out it is now Thursday and the $109 is still sitting there beyond mad! I will never be back. 2 of the front desk ladies would never work for me their customer skills were awful.

No hot water for the entire length of our stay, RAID insect spray was sprayed prior to our arrival so we had to switch to another room due to the strong smell. I spoke to Shanda Mortimer 2xs concerning our issue with the hotel & she stated she’d take of it BUT has not followed up with me. iNSTEAD, she ignores emails from Priceline in order to refund us as she promised. Shame on GM Shanda Mortimer @ Crowne Plaza Shenandoah Tx

I made reservations at the Crowne Plaza in Alburn MI. 5 weeks early. I was told the pool was under construction and would be ready by June 22nd. It was not but I checked in after speaking to the manager. What he didn’t tell me was the fitness room was unusable, the public bathrooms were out of service, the restaurant was being remodeled and was limited to serving food and ugly. The elevators were down to one and during the rush or when you had to go to the bathroom it was very inconvenient mostly for the women to go to another floor or to your room. The T.V. didn’t work for two night’s out of three and there was no tech on staff after 5 ish. When I called corporate they took my story down and tried to sell me a membership. Checked out very early because I was very disappointed. Very disappointed customer.

I had a stay at The Crown Plaza in Edison NJ FROM June 15th-18th. I had a poor stay, the toilet didn’t work properly, the room service food was wrong, and the cleaning staff was not friendly when I asked them to come when they skipped my room. The refrigerator was broken.

I would appreciate a refund as I was very disappointed