Reach Out To Red Robin Corporate Office – Review and Complaints 

I visited Red Robin on Hadley Road in South Plainfield, NJ yesterday. I had to wait to be seated because I was told that they were understaffed. After I was seated there were enough employees in the restaurant which wasn’t that busy. There were plenty of empty tables with leftover food surrounding me. After receiving my order, I had to ask for napkins, ketchup, and the check. I was never asked if I wanted another beverage or more fries, and I was there for approximately an hour and 15 minutes. For that entire time, I was surrounded by dirty tables with leftover food. The bathroom had garbage overflowing and papers all over the floor. In the future, I will be visiting another restaurant as yours should be cited by the health department.

I am very disappointed in the way I was treated as a new employee. I live 45 minutes away and was told to come to the store in Panama City Beach to start work. As I started to do the training the manager that was supposed to be training me kept leaving , leaving me sitting for 10 to 15 minutes in limbo. I got to the part to take the tour and she told me I could not take the tour because I didn’t have non slip shoes. If someone would have told me I needed non slip shoes before I had gotten there I would have bought them. I was hired to be a bartender. But after this there are too many red flags. I noticed her whole demeanor changed once she saw my age. I hope this is not the norm for your restaurant. I will not be hiring and will look elsewhere, I also will never visit a Red Robin restaurant again and will share my story with my friends.

Another bad day with Northgate Red Robin. My family opts for to-go. Yesterday we ordered two burgers, both with no cheese, and one veggie burger with no bun BUT both burgers had meat and both had no bun. Our orders are clear but between leaving an order and the kitchen filling orders as directed most often things get really mixed up. We understand current staffing issues but we pay and pay for mixed-up orders. Due to parking, and time constraints we are not always able to check orders before driving home. I suggest your kitchen manager review every order before sending them out. I’ve complained several times to the manager but nothing seems to change. Poor service, poor product review from what had been a loyal family.

I have always liked your food and your service. Today my family ate at your restaurant in Fayetteville, NC. The food was delicious as usual and the service was good. But I have a complaint about what I believe is a corporate policy which is illegal. The policy is that of rounding up the bill to the nearest dollar amount when a customer pays with cash. My bill was $39.16 and the charge was increased to $40.00. I didn’t receive the correct change and the hostess even shorted me on the dollar bills, I paid with a $50.00 bill and received $9.00 in change.

I will not be eating at any of your restaurants again, I hope that it was worth it to you.

Absolutely the worst. Haven’t been to a Red Robin restraurant in 2 years. Paid $15+ for a Bleu Ribbon Burger, $14+ for a ‘Shroom Burger. Both had patties slightly thicker than an 1/8″! Spoke to the Manager on 6/12/23@2:20p from the Kenosha, Green Bay Road location. I told her I was disappointed and that perhaps, someone made a mistake. When I described the thinness of the patties, she hung up on me!

Paid a premium price for a burger that was thinner than a Mcdonalds’ cheeseburger! Culvers has thicker burgers and a much better price point.

Red Robin is nothing more than fleecing their customers. After 10+ years as a loyal customer, greed prevails, customers lose. Cannot recommend them.