Reach Out To Chilis Corporate Office – Review and Complaints 

My wife and I go to this Chili’s a few days a month the food is always very good, and we enjoy the variety of menu items. This time we ordered the “New Philly Cheesesteak” sandwiches.

I’m writing this as an extremely positive letter of recognition for our server this past Sunday 11/19/23 {at 2:00 pm}, a young man named Chris Garcia. From the time that he greeted us at the table, with his beautiful smile, and caring demeanor, we were impressed. Throughout our meal, he seemed to check back with us at appropriate times {not being a bother at all}, but instead to make sure our dining experience was going well. It was during these times we got to talk with him, and this is when his outgoing personality, thoughtfulness, and good humor shined brightly. He is an asset to this restaurant, and we would not be surprised if someday he moves up the corporate ladder and teaches/trains courses to “Newby’s” on proper serving techniques, attitudes, and demeanor. We could tell his parents raised him correctly.

Dined at a local Chili’s service was poor from start to finish long wait times for food cold food got served. Waiter cancels our payment accidentally causing us to pay twice!! Was told the first payment would not be processed it WAS! Now a week late I’ve been hunting down management and corporate for a refund no one is helping or reaching back out. Management at this location was absolutely a lost cause no help at all very unprofessional and rude. I filed a complaint online guest services was NO help offered a “Partial refund” which is insane because I didn’t not pay Partial bill I paid in FULL!

Had the worst meal I’ve ever had at Chilis just over a week ago. Contacted the manager of the store day after and he said he would refund my money. I still have not received anything 8 days after the crappy meal.

I want what was promised. I won’t eat anything from that location again. Portland, Texas is the location and I talked to Randy who is supposedly the manager.

My email address is incorrect in my rewards program and no where on web site does it allow me to change?

I went to the Pompano Beach, FL Chilis this past weekend and there are termites flying everywhere. Pretty disgusting and should be a health hazard. Please look into it and get it taken care of.