Many people search for the TracFone corporate office when a prepaid phone service problem, activation issue, SIM card problem, missing minutes, data outage, voicemail issue, phone replacement delay, Lifeline concern, account security problem, unlock request, or customer service complaint has not been resolved through normal support. This page provides TracFone headquarters information, the corporate office address, customer care numbers, complaint escalation tips, review themes, and related wireless corporate office resources.
TracFone Corporate Office and Headquarters
TracFone Wireless is a prepaid wireless brand now owned by Verizon. Many people search for TracFone Wireless HQ, TracFone corporate office, TracFone headquarters, TracFone HQ, TracFone Wireless Inc headquarters, TracFone address, or TracFone Wireless headquarters when they need help beyond regular customer support.
- Company / Brand: TracFone Wireless
- Corporate Entity: TracFone Wireless, Inc.
- Parent Company: Verizon / Verizon Value
- TracFone Corporate Office Address: 9700 NW 112 Avenue, Miami, FL 33178
- TracFone Headquarters Address: 9700 NW 112 Avenue, Miami, FL 33178
- Legal Department / Consumer Claims Address: TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, FL 33178
- TracFone Customer Care: 1-800-867-7183
- Purchase Help: 1-866-643-8839
- Unlocking Policy Help: 1-888-442-5102
- Fraud Hotline: 1-800-711-5793
- Verizon Compliance Hotline for Lifeline / Discount Program Concerns: 1-844-894-8433
- Official TracFone Contact Page: TracFone Contact Us
- Official Website: tracfone.com
- Terms and Conditions: TracFone Terms
Corporate Address and Parent Company Update
The TracFone corporate office address remains tied to 9700 NW 112 Avenue, Miami, FL 33178. TracFone’s terms also use this address for Legal Department-Consumer Claims correspondence.
The old page described TracFone as a subsidiary of América Móvil. That is outdated. Verizon completed its acquisition of TracFone Wireless, Inc. in 2021, and TracFone is now part of Verizon’s prepaid/value wireless business.
The old page also listed 1-800-867-7183 as a TracFone Wireless headquarters phone number. That number is better described as TracFone Customer Care, not a dedicated corporate headquarters line. For most service, account, activation, refill, data, voicemail, phone, and SIM card issues, customers should start with TracFone Customer Care or chat before sending written correspondence to corporate/legal.
Choose the Correct TracFone Support Route
Before contacting TracFone headquarters, choose the route that best matches your issue. A prepaid service problem, phone activation issue, missing minutes complaint, SIM card problem, porting delay, Lifeline concern, unlock request, fraud report, or phone replacement complaint may need a specific TracFone support channel.
- General customer care: Call 1-800-867-7183 or use TracFone online chat.
- Text self-service: Text 611611 from your TracFone phone for balance, refill, plan, and support options.
- Purchase help: Call 1-866-643-8839 for help with a TracFone purchase.
- Activation issue: Use TracFone activation support, your account dashboard, or call customer care from a different phone.
- Phone replacement or warranty issue: Save the order number, warranty claim, shipping record, tracking number, phone model, and IMEI.
- SIM card or porting issue: Keep the old carrier account number, transfer PIN, SIM card number, phone number, and activation records private.
- Unlock request: Use the official TracFone unlocking policy page or call 1-888-442-5102.
- Fraud or account takeover: Call TracFone support and the fraud hotline at 1-800-711-5793.
- Lifeline / government discount issue: Use TracFone Lifeline support and keep eligibility documents private.
- Customer service number details: Visit the related CSN page for TracFone customer service numbers.
What to Have Before Contacting TracFone Corporate Office
Whether you are calling TracFone customer care, using chat, texting 611611, filing a fraud report, requesting an unlock, contacting Verizon/TracFone support, or writing to the TracFone corporate office, your issue is easier to review when you provide clear records. Do not post private phone, account, payment, device, Lifeline, or personal information in the public review section below.
- Your TracFone phone number shared only through official support channels
- Device IMEI, MEID, serial number, or SIM card number shared only through secure official channels
- Account email, account PIN, security question details, and password kept private
- Plan name, refill card PIN, airtime card receipt, service end date, and transaction records
- Purchase receipt, phone model, order number, tracking number, warranty claim, or replacement request
- Activation date, port-in date, old carrier details, transfer PIN, and phone number transfer records
- Support case numbers, chat transcripts, call notes, supervisor names, text messages, and screenshots
- Fraud report details, unauthorized SIM change records, account takeover timeline, and banking alerts when relevant
- A short timeline explaining what happened and the resolution you are requesting
How to Escalate a TracFone Complaint
If TracFone customer care does not resolve your issue, escalate the complaint in a documented way. A clear timeline with account records, phone model, IMEI, SIM card information, payment records, screenshots, and the requested resolution is usually more effective than repeated calls without notes.
- Start with TracFone customer care. Call 1-800-867-7183, use online chat, or text 611611 from your TracFone phone.
- Ask for a case number. Record the date, time, representative name, case number, and promised next step.
- Request supervisor review. If the first representative cannot fix the problem, ask for a supervisor, escalation team, technical support specialist, or porting/activation specialist.
- Save all proof. Keep receipts, screenshots, phone records, SIM records, transaction confirmations, tracking numbers, and chat transcripts.
- Use specialized support. Unlocking, Lifeline, fraud, porting, activation, and phone replacement problems may require a specific support route.
- Send written dispute correspondence if needed. TracFone’s terms list Legal Department-Consumer Claims correspondence at 9700 NW 112 Avenue, Miami, FL 33178.
- Use outside routes when appropriate. For unresolved telecom complaints, consider the FCC complaint process, your state attorney general, your state public utility or consumer protection agency, or your card issuer for payment disputes.
Activation, SIM Card and Phone Transfer Complaints
Activation and SIM card issues are common reasons customers search for TracFone Wireless HQ, TracFone corporate office, or TracFone Wireless headquarters. Problems may involve a new phone not activating, a SIM card not working, a number transfer delay, a lost phone number, an account mismatch, or repeated calls to support without a clear fix.
Before escalating, write down the phone model, IMEI, SIM card number, phone number, plan purchased, activation date, port-in request date, old carrier account number, and transfer PIN. Never post that information publicly. Share it only through official TracFone support channels.
Data, Texting, Calling and Voicemail Outage Complaints
Current reader comments include complaints about cellular data not working, voicemail outages, phone service not working correctly, and repeated support contacts that did not solve the problem. These issues may involve device settings, SIM provisioning, network coverage, account status, voicemail setup, an outage, or a support-system error.
When reporting a service problem, include the ZIP code or general service area, phone model, approximate start date, whether calls, texts, data, voicemail, or hotspot are affected, and whether the problem occurs indoors, outdoors, while traveling, or in one location. Do not post your exact home address, phone number, IMEI, or account PIN in public comments.
Missing Minutes, Missing Data and Refill Problems
TracFone complaints may involve missing minutes, missing texts, disappearing data, a refill that did not apply, a service end date that changed, auto-refill errors, plan balance confusion, or a refill card PIN that does not work.
Save the refill card, receipt, transaction number, payment confirmation, plan name, service end date, balance screenshots, and any TracFone support messages. If support says the balance was restored or corrected, check your account again and save a screenshot showing whether the correction was applied.
Phone Replacement, Warranty and Backorder Complaints
Current COH comments include a complaint about a new TracFone-branded phone that did not work, repeated support calls, a replacement phone that was promised, and a delay because the phone was backordered or unavailable.
For phone replacement issues, keep the purchase receipt, model number, IMEI, warranty claim number, shipping confirmation, tracking number, promised replacement date, and each support call note. Ask whether the replacement is new, refurbished, the same model, or a comparable model, and request written confirmation when possible.
Unlocking Policy and Device Unlock Complaints
People often search for TracFone headquarters after an unlock request is denied or delayed. Unlocking rules may depend on the device, activation date, service history, payment status, fraud status, and the current TracFone unlocking policy.
Use the official TracFone unlocking policy page or call 1-888-442-5102 to check eligibility. Before calling, have the phone number, IMEI, activation date, purchase proof, and service history available. Do not post IMEI numbers or account information in public comments.
Number Porting and Lost Phone Number Complaints
Porting complaints may involve moving a number into TracFone, moving a number out of TracFone, wrong transfer PINs, inactive service, an old carrier hold, account number confusion, SIM mismatch, or a phone number that appears lost during the transfer process.
Before escalating, confirm your TracFone account number, transfer PIN, ZIP code, active service status, and the exact time the port request was submitted. If the number is important for banking, medical, business, or two-factor authentication, act quickly and keep written records of every support contact.
Account Security, SIM Swap and Fraud Complaints
Wireless account security complaints may involve unauthorized SIM changes, account takeover, stolen phone numbers, fraudulent activations, unexpected service loss, suspicious password resets, unauthorized port-outs, or someone using your number to access bank, email, crypto, shopping, or payment accounts.
If your TracFone number appears compromised, contact TracFone immediately, call the fraud hotline at 1-800-711-5793, change passwords on important accounts, contact your bank or card issuer, secure your email, and review accounts that use your phone number for verification.
For fake TracFone support numbers, SIM swap scams, port-out fraud, phishing texts, refund scams, and account takeover warnings, visit ThinkItsAScam.com.
Lifeline, SafeLink and Government Discount Questions
TracFone offers Lifeline discount information through its official website, and Verizon also offers Lifeline through some prepaid brands. Lifeline complaints may involve eligibility, National Verifier approval, benefit transfers, state availability, payment application, account changes, phone number changes, or confusion between TracFone and SafeLink Wireless.
If your complaint involves Lifeline, keep approval notices, eligibility records, benefit transfer details, account information, and payment records private. Use official TracFone Lifeline support or SafeLink support depending on the brand involved. For potential fraud or misconduct tied to the discount program, TracFone lists Verizon’s Compliance Hotline at 1-844-894-8433.
Phone Purchases, Orders, Shipping and Returns
Purchase complaints may involve phone orders, refurbished devices, delivery delays, missing packages, damaged phones, return windows, rejected returns, refunds, wrong models, SmartPay financing, or phones purchased through Walmart, Target, Amazon, Best Buy, Dollar General, Family Dollar, or another retail partner.
If you bought the phone from a retailer, the return may need to start with the retailer. If you bought directly from TracFone, use TracFone order support. Keep your receipt, online order number, tracking information, IMEI, serial number, and refund confirmation.
Billing, Auto-Refill and Payment Issues
TracFone payment complaints may involve auto-refill problems, duplicate charges, missing payments, refill card failures, plan changes, service end dates, rejected payment cards, SmartPay, or charges that do not match the customer’s plan.
If you see an unfamiliar TracFone, Verizon Value, prepaid wireless, phone plan, refill, SmartPay, or retail charge on your statement, compare it with recent plan purchases, refill cards, phone orders, auto-refill records, and retailer transactions. You can also use ChargeOnMyCard.com to research confusing wireless, prepaid, phone, app, and retail charge names.
Employment, Careers and HR Questions
People may search for TracFone headquarters, TracFone HQ, TracFone Wireless Inc headquarters, or TracFone corporate office because they need help with job applications, payroll, benefits, W-2 forms, former employee records, employment verification, workplace concerns, or HR questions.
Because TracFone is now part of Verizon’s prepaid/value wireless business, employment questions may need to go through Verizon careers, Verizon employee resources, or the correct internal HR route. Do not post employee IDs, payroll records, Social Security numbers, medical information, internal documents, phone numbers, email addresses, or manager accusations with identifying personal details in public comments.
Formal Disputes, Legal Notices and Arbitration
TracFone’s terms say many customer concerns can be resolved by first contacting customer care at 1-800-867-7183. For formal disputes, the terms list TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178.
Before sending a written dispute, read the current TracFone Terms and Conditions because service agreements, arbitration provisions, opt-out rules, notice requirements, and dispute procedures can change. Keep a copy of your letter, mailing proof, account records, and proposed resolution.
TracFone Reviews and Complaints
Current review themes on CorporateOfficeHeadquarters.com include complaints about cellular data not working, voicemail outages, missing service or features, repeated customer service calls, inability to reach supervisors, new phone problems, replacement phone delays, and frustration from long-time customers who say technical support did not resolve their issue.
These reviews are individual customer experiences and may not represent every TracFone account, device, plan, support agent, network condition, replacement request, or corporate response. When sharing a review, describe the general issue and outcome, but do not post phone numbers, IMEI numbers, SIM card numbers, account PINs, passwords, payment records, Lifeline documents, home addresses, email addresses, employee records, or private personal information.
About TracFone
TracFone Wireless is a prepaid wireless brand that offers no-contract wireless service, phones, plans, refill options, bring-your-own-phone service, rewards, Lifeline discount information, and related prepaid wireless support. TracFone became part of Verizon after Verizon completed its acquisition of TracFone Wireless, Inc.
TracFone is commonly searched as TracFone Wireless HQ, TracFone corporate office, TracFone headquarters, TracFone HQ, TracFone Wireless Inc headquarters, TracFone Wireless Inc. headquarters, TracFone address, TracFone Wireless headquarters, TracFone corporate, and TracFone Wireless corporate office.
TracFone Competitors and Related Corporate Office Pages
TracFone competes with prepaid wireless carriers, value wireless brands, major wireless carriers, Lifeline providers, and mobile virtual network operators. If you are comparing wireless corporate offices, headquarters addresses, complaint routes, or customer escalation options, these related pages may help:
- Verizon Corporate Office
- AT&T Corporate Office
- T-Mobile Corporate Office
- Cricket Wireless Corporate Office
- Metro by T-Mobile Corporate Office
- Boost Mobile Corporate Office
- US Cellular Corporate Office
Related Resources
- Official TracFone Website
- Official TracFone Contact Page
- TracFone Support Topics
- TracFone Activation
- Refill Your TracFone Plan
- TracFone 611611 Help
- TracFone Lifeline Discount Information
- TracFone Unlocking Policy
- TracFone Terms and Conditions
- Verizon TracFone Acquisition Announcement
- FCC Consumer Complaint Center
- TracFone Customer Service Numbers on CSN
- Research Wireless, Refill and Phone Charges on ChargeOnMyCard.com
- SIM Swap, Fake Support and Wireless Scam Warnings on ThinkItsAScam.com
- Company Reviews on ZeroStars.org
Frequently Asked Questions About TracFone Corporate Office
What is TracFone corporate office address?
The TracFone corporate office address is 9700 NW 112 Avenue, Miami, FL 33178.
Where is TracFone headquarters?
TracFone headquarters is tied to 9700 NW 112 Avenue in Miami, Florida. TracFone is now part of Verizon’s prepaid/value wireless business.
What is TracFone Wireless HQ?
TracFone Wireless HQ generally refers to TracFone Wireless, Inc.’s Miami corporate office and legal address at 9700 NW 112 Avenue, Miami, FL 33178.
What is the TracFone customer service phone number?
TracFone Customer Care can be reached at 1-800-867-7183. TracFone also offers online chat and 611611 text self-service.
Is 1-800-867-7183 the TracFone corporate office phone number?
No. 1-800-867-7183 is best described as TracFone Customer Care, not a dedicated corporate headquarters phone number.
Who owns TracFone?
TracFone is now owned by Verizon. The old description saying TracFone is owned by América Móvil should be treated as outdated.
How do I escalate a TracFone complaint?
Start with TracFone Customer Care at 1-800-867-7183, use chat, or text 611611. Ask for a case number and supervisor review. If unresolved, TracFone’s terms list Legal Department-Consumer Claims correspondence at 9700 NW 112 Avenue, Miami, FL 33178.
What is the TracFone unlock phone number?
Customers checking phone unlock eligibility can use the official TracFone unlocking policy page or call 1-888-442-5102.
What should I do if my TracFone number was stolen or SIM swapped?
Contact TracFone immediately, call the fraud hotline at 1-800-711-5793, secure your email and financial accounts, change important passwords, and contact your bank or card issuer if any accounts may be affected.
What is the TracFone Lifeline fraud or misconduct hotline?
For potential fraud or misconduct tied to TracFone’s discount program, TracFone lists Verizon’s Compliance Hotline at 1-844-894-8433.
Can I post my phone number, IMEI, SIM card number, PIN, or payment details in the comments?
No. Do not post phone numbers, IMEI numbers, SIM card numbers, account PINs, passwords, payment records, Lifeline documents, home addresses, email addresses, employee records, or other private personal information in public comments.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate office, headquarters, address, phone number, complaints, and review information for major companies for many years. This page is updated to help readers find the correct TracFone corporate office information, understand the difference between headquarters and customer care, and review common complaint themes before escalating a wireless service issue.
Page Update Note
This TracFone corporate office page was updated on June 27, 2026, to correct the parent-company information from América Móvil to Verizon, confirm the Miami corporate/legal address, clarify that 1-800-867-7183 is customer care rather than a headquarters phone number, add activation, SIM card, unlock, Lifeline, fraud, and complaint escalation guidance, preserve the existing image with improved alt text, connect to the updated CSN page, add related wireless links, and summarize current COH review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with TracFone Wireless, Inc., TracFone, Verizon, Verizon Value, SafeLink Wireless, Straight Talk, Total Wireless, Simple Mobile, Walmart Family Mobile, any retailer, any wireless network, any phone manufacturer, or any TracFone employee or customer support team. This page is for informational and review purposes only. Company addresses, phone numbers, support routes, activation rules, unlock rules, Lifeline rules, terms, dispute procedures, and hours can change. Contact TracFone directly for the most current information.
Share Your Experience with TracFone
If you have contacted TracFone corporate office, used the TracFone headquarters address, called TracFone Customer Care, texted 611611, reported a SIM card problem, handled a phone activation issue, disputed missing minutes or data, filed a fraud report, requested an unlock, dealt with a phone replacement delay, used Lifeline support, or tried to resolve a prepaid wireless, phone, voicemail, data, HR, payment, account, or customer service issue, please share your experience below. Your review can help other readers understand which complaint routes worked and which issues still need escalation.