Reach TracFone Corporate Office Headquarters 

TracFone, I purchased a BLU View5 phone online from TracFone on 11/06/24. The phone came with very limited instructions, and even the online manual lacked details about important features like voicemail. Over the past two days, I’ve tried multiple times to contact TracFone to return the phone, but the process has been incredibly frustrating. Customer service repeatedly insists I need the order number, which they claim is on the shipping carton. Unfortunately, the shipping box has been recycled, so I no longer have access to that information. I thought I had found a solution on TracFone’s website, which offered to send a link to retrieve the order number via email. However, the email I received contained nothing but a blank, lime-colored box—no useful information at all. This was yet another dead end in what has been a very disappointing experience.

TracFone, Customer service needs to be allowed to make more decisions or transfer a call to someone that can better help. My phone did not have service for over a month and I finally had to order a new SIM card. I prepaid a year of unlimited service (03/24 to 03/25) and asked for either an extension for the loss of service or an additional month added as a stand alone extra 30 days. I was told he couldn’t do it, and a supervisor was not allowed to speak with me nor could he couldn’t transfer me to a USA representative as well as not knowing the number (1-800-323-2366 or Corporate in Miami Florida 1-800-867-7183) Maybe they should write these numbers down when customers ask for them. They are sending a replacement SIM card. There are other companies that offer the same service as TracFone. Customer service really is the only thing that will define you against the others.

TracFone’s handling of my recent phone replacement has been incredibly frustrating. After purchasing a new phone to replace my previous Tracfone, their employees failed to properly set it up. A supervisor in technical support assured me they would send a UPS return label so I could return the phone and receive a credit to choose another model. While it took weeks for them to even acknowledge receiving the return, they never issued the promised credit. Despite multiple follow-ups, I was told varying timelines—3 weeks, then 5 weeks, and now it’s been over 3 months with no resolution. TracFone has the phone back, but my money is still unaccounted for. This experience has been nothing short of exhausting. Customer service takes hours to reach, and they have been unresponsive to correspondence. The lack of accountability and transparency is unacceptable. I cannot recommend doing business with TracFone based on this experience.

Avoid TracFone At All Costs!!!!!!! They Screwed Up My Phone, Spoke With 38 Representatives In A 28 Hour Time Frame Every Single One Of Them Said They Fixed My Internet Issues But They Didn’t.

I want to cancel my TracFone service. My phone was destroyed. I now have a government subsidized program called Selectel Online 402-7530057 NE. I also have a dispute pending: I don’t know my Tracfone phone number. Never was established by your firm. I don’t know my account number. If you can furnish this information to me, I would greatly appreciate. Send this info to my email address listed below.