TGI Fridays’ corporate office and U.S. support center headquarters is listed in Dallas, Texas. Customers commonly contact the company about restaurant experiences, food quality, billing, online orders, gift cards, TGI Fridays Rewards accounts and unresolved problems at individual locations.
If you need TGIF customer service, the official Guest Relations form and phone number are usually more appropriate than calling the corporate switchboard. Because many TGI Fridays restaurants are operated by franchisees, local restaurant management may also be responsible for resolving location-specific complaints.
TGI Fridays’ U.S. support center headquarters is listed at 19111 Dallas Parkway in Dallas, Texas.
How To Contact TGI Fridays Corporate Office Headquarters HQ
- Company: TGI Fridays, commonly shortened to TGIF or Fridays
- TGI Fridays corporate address: 19111 Dallas Parkway, Suite 165, Dallas, TX 75287, USA
- TGI Fridays Guest Relations: 1-800-374-3297
- TGI Fridays corporate phone number commonly listed for the support center: 1-972-662-5400
- General complaints: Use the official TGI Fridays contact form
- Media and corporate-office email: me***@*****ys.com for media or corporate-office inquiries, not routine restaurant complaints
- Official website: tgifridays.com
- Restaurant locator: Find a TGI Fridays location
- Rewards help: TGI Fridays Rewards
TGI Fridays Headquarters and Ownership Update
TGI Fridays’ current U.S. documents list the Dallas address as 19111 Dallas Parkway, Suite 165. The company’s Rewards terms identify Sugarloaf TGIF Management, LLC as the program sponsor, while the official website identifies TGI Fridays Franchisor, LLC in its copyright notice.
The former corporate entity, TGI Fridays Inc., filed for Chapter 11 bankruptcy protection in November 2024. A liquidation plan for that former entity was confirmed in July 2026. This does not mean every TGI Fridays restaurant has closed. The restaurant brand continues through its franchise network under current management and has continued announcing international development.
Because corporate names and responsibilities have changed, customers should use the current official contact form instead of relying on older email addresses, fax numbers or corporate contacts found in archived directories.
Which TGI Fridays Contact Route Should You Use?
Restaurant food or service complaint
Ask for the manager at the restaurant where the issue occurred. If the matter is not resolved, submit the official contact form and include the restaurant location, date, approximate time, receipt or check number and a concise description of the requested resolution.
Online or takeout order problem
Contact the restaurant that prepared the order. If the order was placed directly through TGI Fridays and the location cannot resolve it, use Guest Relations. Orders placed through a third-party delivery service may need to be disputed through that service’s application or support department.
TGI Fridays Rewards problem
Start with the official Rewards page and FAQ. For account-assistance questions, call 1-800-374-3297, select option 1 and then option 4. Use the same email address associated with the Rewards account when signing in or requesting a password reset.
Missing Rewards points or receipt credit
The official FAQ says eligible receipt credit should be requested within 30 days. Keep the receipt and provide the purchase date, restaurant location and check number. Qualifying purchases made directly through TGI Fridays may earn points; purchases made through third-party delivery platforms generally do not.
Gift card question
Use the official TGI Fridays Gift Cards page or Guest Relations. Keep the original proof of purchase if a card is lost or stolen. Never publish a gift card number, PIN or barcode in a review or comment.
Employee or payroll problem
Check the legal employer shown on the paystub, tax form or employment agreement. A franchised restaurant’s owner may be responsible for payroll, scheduling and workplace complaints. Begin with the restaurant’s general manager or the franchise operator’s human-resources contact.
Media inquiry
What To Have Before Contacting TGI Fridays
Gathering the relevant details can make it easier for the restaurant or Guest Relations team to investigate:
- The exact restaurant address or location selected on the contact form
- The date and approximate time of the visit or order
- The receipt, order or check number
- The ordering channel, such as in-store, TGI Fridays online ordering or a delivery platform
- The names of menu items involved
- The last four digits of the payment card, if relevant
- A short factual explanation of what happened
- The specific outcome requested, such as a correction, response or refund review
Keep copies of receipts and correspondence. Redact complete payment-card numbers, gift card PINs, passwords and unrelated personal information before uploading documents.
How To Escalate a TGI Fridays Complaint
- Contact the restaurant manager. Local management can often investigate food, service and order problems most quickly.
- Document the interaction. Record the date, time, location and name or role of the person contacted.
- Submit the official Guest Relations form. Select the correct restaurant and provide the receipt or check information requested.
- Call Guest Relations. Use 1-800-374-3297 if the online route does not resolve the matter.
- Use an appropriate outside channel when necessary. Examples include the payment-card issuer for an unauthorized charge, a local health department for a food-safety concern or the appropriate labor agency for a workplace issue.
Keep the complaint factual and focused. A short chronology, supporting receipt and clear requested resolution are usually more useful than repeated messages containing different details.
TGI Fridays Rewards, Receipts and Account Help
TGI Fridays Rewards members generally earn one point for each qualifying dollar spent through eligible TGI Fridays ordering channels. Rewards terms, participating locations and available offers can change.
If points are missing, scan the barcode on the receipt or enter the receipt information through the available Rewards process. The official FAQ states that missing-credit requests should be made within 30 days. Guest Relations may request the date, location and check number.
For login problems, first confirm that the email address matches the account and request a password reset through the Rewards page. If the account still cannot be accessed, use the official contact form or call Guest Relations and follow the Rewards prompts.
Inactive Rewards accounts may lose accumulated points under the program terms. Review current expiration, earning and redemption rules before relying on an older balance or offer.
TGI Fridays Gift Cards and Online Orders
TGI Fridays gift cards are generally accepted at participating U.S. locations and are described by the company as having no expiration date or maintenance fees. Participation can vary, so confirm acceptance before ordering.
Lost or stolen gift cards may be difficult to replace without proof of purchase. Protect the card number and PIN as carefully as payment-card information.
According to the company’s current FAQ, online orders marked for preparation as soon as possible generally cannot be canceled or refunded through the automated process. Future scheduled orders may be canceled until 60 minutes before the scheduled time. Contact the preparing restaurant promptly if an order contains an error.
About TGI Fridays
The first TGI Fridays opened in Manhattan in 1965. The concept became known for casual American food, cocktails and a lively bar-and-grill atmosphere. Its menu has included burgers, ribs, wings, appetizers, salads, desserts and alcoholic and nonalcoholic drinks.
TGI Fridays now follows a franchise-first operating strategy. In March 2026, the company reported nearly 400 restaurants in close to 40 countries. Location availability, ownership, menus, pricing and participation in promotions can differ by market and franchise operator.
TGI Fridays Competitors
TGI Fridays competes with national and regional casual-dining restaurants that offer American food, bar service and takeout. Related corporate-office resources include:
- Applebee’s Corporate Office
- Chili’s Corporate Office
- Cheddar’s Corporate Office
- Ruby Tuesday Corporate Office
TGI Fridays differentiates itself through its long-established brand, bar-and-grill identity, signature menu items and international franchise presence.
TGI Fridays Reviews and Complaints
At the time of this update, this page displayed two individual customer reviews with ratings of 2/5 and 3/5. Their calculated average is 2.5/5, although two reviews are not enough to establish a broad companywide pattern.
One reviewer reported difficulty accessing a Rewards account and redeeming an offer. Another described an unsatisfactory fish-and-chips order involving temperature, preparation and value concerns at a Pennsylvania-area restaurant.
Restaurant experiences can vary by location, management and franchise operator. Readers should evaluate recent reviews for the specific restaurant they plan to visit and use the official escalation routes for issues requiring a response.
TGI Fridays Corporate Office Frequently Asked Questions
Where is the TGI Fridays headquarters?
TGI Fridays’ U.S. corporate support center is listed at 19111 Dallas Parkway, Suite 165, Dallas, TX 75287.
What is the TGI Fridays corporate phone number?
The Dallas support-center number commonly listed in public business directories is 1-972-662-5400. For guest complaints and restaurant assistance, use Guest Relations at 1-800-374-3297 or the official contact form.
Is TGIF the same as TGI Fridays?
Yes. TGIF is a common shorthand used by customers when referring to TGI Fridays.
Does TGI Fridays publish a customer-service email address?
The current official site directs general customer-service complaints to its online contact form. The published [me***@*****ys.com](mailto:me***@*****ys.com” data-original-string=”8UozoK2ufBlMGwaqD+gIlw==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” title=”This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.) address is intended for media and corporate-office inquiries.
How do I complain about a TGI Fridays restaurant?
Contact the restaurant manager first. If the problem remains unresolved, submit the Guest Relations form with the location, date, receipt or check number and the outcome requested.
How do I contact TGI Fridays Rewards customer service?
Call 1-800-374-3297, select option 1 and then option 4, or use the official contact form.
Who currently manages TGI Fridays?
Current U.S. Rewards documents identify Sugarloaf TGIF Management, LLC as the program sponsor. The website footer identifies TGI Fridays Franchisor, LLC.
Did TGI Fridays go out of business?
No. The former TGI Fridays Inc. bankruptcy estate entered liquidation, but the restaurant brand continues operating through its franchise network under current management. Individual locations may still open or close independently.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides independently researched corporate contact information and an open forum for customer feedback. We compare existing page information with current company contact pages, terms, FAQs and public corporate updates. Readers should still verify important details with the company because addresses, phone routes, franchise ownership and program rules can change.
Page Update Note
This page was updated on August 17, 2026. The update verified the Dallas support-center address, Guest Relations phone number, Rewards contact instructions, current contact form, media email and current management disclosures. It also clarified the status of the former TGI Fridays Inc. bankruptcy estate and removed an unsupported fax number.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with TGI Fridays, Sugarloaf TGIF Management, LLC, TGI Fridays Franchisor, LLC or any franchise operator. This page is provided for informational, review and complaint purposes. Confirm corporate, restaurant and program information through the official TGI Fridays website before taking action.
Share Your TGI Fridays Experience
Use the comments below to share a factual account of your TGI Fridays experience. You may discuss restaurant service, food quality, online orders, Rewards, gift cards or communication with Guest Relations.
Do not post full payment-card numbers, gift card numbers or PINs, passwords, private employee records, medical information, home addresses, personal phone numbers or email addresses. Include the restaurant city and state when location context is important, but avoid identifying individual employees unless necessary and appropriate.