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  • Reach Out To Holiday Inn Corporate Office – Complaints – Review

Reach Out To Holiday Inn Corporate Office – Complaints – Review 

Holiday Inn’s Corporate Office in the United States operates under its parent company, InterContinental Hotels Group (IHG), which is headquartered in Atlanta, Georgia. Below are comprehensive details about Holiday Inn’s corporate office, including their address, contact numbers, and a brief overview of the hotel brand.

How To Contact Holiday Inn Corporate Headquarters HQ

Holiday Inn Corporate Office: Overview

Holiday Inn Corporate Office

Maps and Directions To Holiday Inn HQ in Atlanta, Georgia

A Snapshot of Holiday Inn’s History

Founded in 1952, Holiday Inn is one of the world’s most recognized hotel brands, known for providing comfortable, affordable accommodations for both business and leisure travelers. As part of the IHG family of brands, Holiday Inn has a presence in over 100 countries, offering consistent and reliable hospitality experiences.

The Hotel Industry and Holiday Inn’s Position

In the competitive hotel industry, Holiday Inn faces competition from other global hotel chains like Marriott, Hilton, and Best Western. The brand sets itself apart with its focus on family-friendly environments, business amenities, and commitment to providing guests with a comfortable and enjoyable stay at a reasonable price.

Holiday Inn’s Customer-Centric Approach

Holiday Inn’s success is driven by its dedication to customer satisfaction, offering a variety of services tailored to the needs of its diverse clientele. The brand continues to innovate, ensuring that it remains a top choice for travelers seeking quality and value in their accommodations.

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CorporateOfficeHeadquarters.com is not affiliated with Holiday Inn. This content is for informational purposes and is designed to offer a platform for reviews and user feedback.

Holiday Inn Corporation Complaints Reviews and Feedback

We encourage you to share your experiences with Holiday Inn’s corporate services. Your feedback in the comment section is invaluable, providing insights that help others understand Holiday Inn’s operations and customer service.

Attention Holiday Inn Corp. Office - Bed bugs in Buffalo airport location

Rated 1.0 out of 5
November 17, 2023

I arrived at the Holiday Inn express Buffalo airport. I began getting bites all over my hips, buttocks and legs. I discovered bed bugs and notified front desk. They switched my room which seemed fine. I was booked for a total of 3 nights. They refunded one night. But I believe I should be compensated for my entire stay or at least get a significant discount. I could not check out bc all other hotels last minute were very expensive and my sons hockey team was all at this hotel. I feel traumatized by this experience. I am requesting the hotel to compensate my entire stay for this terrible experience.

Sora Smith

Holiday Inn and Suites Ocala Fl

Rated 1.0 out of 5
January 29, 2024

I started the planning of my daughters sweet 16 in January 2023 at the Ocala location. During this time, I was handed off to 3 separate people. The last and final Director of Sales I dealt with, Brooklyn Bonilla was the most rude, condescending and incompetent person I have ever come across. My final appointment with her prior to my daughter’s event, she was rude, would not honor any provisions that the previous directors had planned with me. At one point, she stated to me “you don’t scare me, I’m from New York” She was to advise me on January 26,2024 when I was able to get into the room to decorate, previously she told me I could only have an hour before the party…..ridiculous. She never called. She unexpectedly showed up to my daughter’s sweet 16 this past Saturday and again was RUDE AND DISRESPECTFUL during my event. On Sunday, I woke up to discover that she made 2 separate charges on my credit card. One I had approved for $200 for the drinks, the second UNAUTHORIZED charge was for $500 that she stated I missed a payment IN AUGUST 2023. How does she think it is okay to just charge that amount of money without contacting me advising of the discrepancy. I have documentation from her showing I was paid in full prior to the event. I tried to reach out to the Manager of the hotel, but he was of no help. 3x he said he will call me back – I’m still waiting. Due to her horrible behavior towards me and the staff who ran my party, she has officially lost 2 parties that were going be booked there. So, I hope her employment is worth the approximate $10k you have now lost on future events.

The only positive from the experience are the staff that were directly involved with my party – Jeannie, John and the bartender (don’t’ know his name) they were pleasant and very attentive to all of my needs as well as my guests.

I hope that someone in the corporate office takes the events of this situation and will contact me.

Jennifer Aquafredda

Holiday Inn Winter Haven FL Poor Customer Service

Rated 1.0 out of 5
January 13, 2024

In error I made a reservation at the Holiday Inn Winter Haven FL at 9am on 1/11/24, I thought I was making the reservation for the Holiday Inn Express at Lake Wales, FL. when I made the reservation I told them I had a dog. When I got to the Holiday Inn Express is when I realized the error, the front desk person at the Holiday Inn Express tried calling Winter Haven to see if they would switch the reservation and was told NO, this was at 3:30p, (6 1/2 hours from making the reservation). When I called the Holiday Inn in Winter Haven, I was told I could NOT cancel the reservation since it was not 24 hours notice. HOW CAN IT BE 24 HRS when I just made the reservation in the morning AND I was told they do NOT take dogs. I would have gone to the Winter Haven location but they would not have let me stay because of the dog. I tried numerous times to reach the 2 managers (Front desk – Kristy and General Manager – Perry) neither manager would pick up their phone or return my calls. I received a text indicating since I was a NO SHOW, I was being charged for the 1 night stay. I will contact my credit card to dispute the charge. It could have been so easily fixed had the Holiday Inn Winter Haven just canceled the reservation. I stayed at the sister hotel Holiday Inn Express in Lake Wales since they take dogs. I think the Holiday Inn Corporate should investigate the POOR CUSTOMER SERVICE this hotel provided.

Susan Feagan

Holiday Inn Zero stars

Rated 1.0 out of 5
December 6, 2023

We arrived at the Holiday Inn in Roanoke VA at 9:45 p.m. I walked up to the front desk and there was a hand written sign be back shortly. A young lady walked through the front doors and made her way behind the front desk, not before I got high from the smell of pot wafting off her. She must have been outside smoking a joint. She asked if I was checking in and I said no I am enquiring if you have any vacancies. She proceeded to go to the computer. She said what is your name. I went through the whole speel again. I could not book the cheaper price online and I asked her if she could do the reservation at the price I showed her. She said no. She must have been so high, she failed fabulously in the customer service dept. That broke employment laws and employee code of conduct, which I will be reaching out to the authorities to provide the series of events.

Heather Hall

Corporate Office for Holiday Inn - Excellent staff -second to none!

Rated 4.0 out of 5
August 28, 2023

I attended a school reunion in Picayune, Mississippi, and stayed at the Holiday Inn Express. There were a number of us there(all senior citizens). The staff treated us like royalty! The rooms were clean and anything we needed was supplied to us immediately. A special shout out goes to Marquita Jacobs who worked the desk and wore other hats as well; even filling in at breakfast when one of the other employees did not show. (One day she worked both desk and kitchen all the while observing health requirements and maintaining that beautiful smile. ) I have stayed at many hotels and this staff is among the best!

Bertha and Charles Malone
Corporate Office Headquarters