Holiday Inn is an IHG Hotels & Resorts brand. People often search for the Holiday Inn corporate office when they need the headquarters address, corporate phone number, reservations help, IHG One Rewards support, billing assistance, or a way to escalate a complaint about a local Holiday Inn or Holiday Inn Express hotel.
Holiday Inn Corporate Office and Headquarters Contact Information
- Brand: Holiday Inn / Holiday Inn by IHG
- Parent Company: IHG Hotels & Resorts / InterContinental Hotels Group
- IHG Americas Office / Holiday Inn Corporate Office Address: 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149, USA
- IHG Americas Corporate Office Phone Number: 1-770-604-2000
- Holiday Inn and Holiday Inn Express Reservations: 1-800-465-4329 / 1-800-HOLIDAY
- IHG U.S. and Canada Guest Relations: 1-877-424-2449
- IHG One Rewards / Customer Care: 1-888-211-9874
- Official Holiday Inn Website: Holiday Inn by IHG
- Official IHG Customer Care: IHG Customer Care
- Worldwide Reservation Offices: IHG Worldwide Reservation Offices
- IHG Corporate Website: ihgplc.com
The Holiday Inn corporate office is generally tied to IHG’s Americas office in Atlanta. The corporate office phone number is best treated as a headquarters or business-office number. For reservations, billing, IHG One Rewards, missing points, hotel-stay complaints, or service issues at a specific property, IHG’s reservation, guest relations, and hotel-level support routes are usually more useful.
Holiday Inn Headquarters and IHG Ownership
Holiday Inn is part of IHG Hotels & Resorts, one of the world’s major hotel companies. IHG’s Americas office is located at 3 Ravinia Drive, Suite 100, Atlanta, Georgia. Holiday Inn, Holiday Inn Express, Holiday Inn Resort, and Holiday Inn Club Vacations are all part of the broader IHG brand family.
This distinction matters because guests often search for Holiday Inn corporate office, Holiday Inn headquarters, IHG headquarters, IHG corporate office, Holiday Inn Express corporate office, or IHG hotels corporate office when they are trying to solve a hotel-stay problem. For company or headquarters research, use the IHG Americas office. For a current or past stay, start with the hotel and IHG guest support.
Choose the Correct Holiday Inn Support Route
- New reservation or reservation change: Call 1-800-465-4329 or manage the booking through IHG.com or the IHG One Rewards app.
- Current stay complaint: Contact the hotel front desk or hotel manager first because the property controls many room, rate, billing, and service issues.
- Billing issue or hotel charge: Contact the hotel directly first. IHG says hotels are responsible for individual guest billing.
- IHG One Rewards issue: Call 1-888-211-9874 or use the IHG One Rewards support tools.
- Guest relations complaint after contacting the hotel: Call 1-877-424-2449 or use IHG’s online issues form.
- Third-party booking issue: Contact the travel site or booking platform as well as the hotel, because cancellation and refund rules may depend on where the reservation was made.
- Employment or career question: Use IHG Careers or contact the specific hotel where you applied.
What to Have Before Contacting Holiday Inn Corporate Office
- Hotel name, city, state, and full property address
- Confirmation number or reservation number
- Check-in and check-out dates
- Receipt, hotel folio, rate details, cancellation policy, or card charge information
- IHG One Rewards number if the issue involves points, status, or missing stays
- Photos of room condition, maintenance, cleanliness, parking, safety, or accessibility concerns when relevant
- Names or titles of hotel employees or managers contacted, if known
- A short explanation of what happened and what resolution you are requesting
How to Escalate a Holiday Inn Complaint
Start with the specific Holiday Inn or Holiday Inn Express hotel involved. Ask for the front desk manager, general manager, or manager on duty. This is especially important for room condition, cleanliness, maintenance, parking, rate, cancellation, deposit, safety, accessibility, or staff-service complaints.
If the hotel does not resolve the issue, contact IHG Guest Relations or submit an online issues form. Include the property name, stay dates, confirmation number, hotel response, receipt or folio, photos if relevant, and the resolution you want. If the issue involves billing, keep the card statement and hotel folio because IHG says hotels are responsible for individual guest billing.
If you booked through a third-party travel site, also contact that booking platform. Some refunds, cancellations, no-show charges, room-type disputes, and rate issues may need to be handled by the company that accepted the booking or payment.
Common Reasons Guests Contact Holiday Inn Corporate Office
- Finding the Holiday Inn corporate office or IHG headquarters address
- Looking for the Holiday Inn corporate office phone number
- Reservation changes, cancellations, or booking questions
- Room quality, cleanliness, maintenance, odor, noise, or safety complaints
- Billing, refund, deposit, parking, resort fee, or rate disputes
- IHG One Rewards missing points, missing stays, or account questions
- Problems with third-party travel bookings
- Hotel staff, manager, or customer service complaints
- Accessibility, elevator, parking, or room-assignment concerns
- Holiday Inn Express corporate office or Holiday Inn Express headquarters searches
Billing, Cancellations, and Third-Party Booking Guidance
Holiday Inn billing complaints should usually begin with the hotel because the local property handles the guest folio. If you believe a charge is incorrect, ask the hotel for an itemized folio and a written explanation of the rate, tax, parking, deposit, cancellation, or incidental charge.
For cancellation disputes, save the rate terms shown when you booked. Some rates are prepaid, nonrefundable, or subject to hotel-specific cancellation windows. If you booked through Expedia, Booking.com, Priceline, Hotels.com, a travel agency, or another third-party platform, contact that company because it may control the refund or cancellation process.
IHG One Rewards and Missing Points Guidance
For IHG One Rewards issues, have your IHG One Rewards number, stay dates, hotel name, confirmation number, and receipt ready. IHG states that points from a recent stay may take several business days to post, and missing-points requests may need to be submitted through IHG’s account support tools.
If the issue involves elite benefits, late checkout, member rates, missing stays, points redemption, reward nights, or account access, use IHG One Rewards customer care rather than the Holiday Inn corporate office phone number.
Franchise, Local Hotel, and Property-Level Note
Most IHG hotels are independently owned and operated. That means the local Holiday Inn or Holiday Inn Express hotel may control day-to-day operations, staffing, housekeeping, maintenance, parking policies, deposits, room assignments, breakfast operations, and first-level complaint handling.
IHG corporate support can help document or escalate a complaint, but the local hotel may still need to respond because it controls many stay-specific issues. Always include the exact hotel location when contacting IHG or leaving a review.
Safety, Accessibility, and Hotel Condition Guidance
If a Holiday Inn room or public area appears unsafe, report it to the front desk immediately and ask for a manager. For issues involving elevators, blocked exits, broken locks, mold, pests, smoke, electrical hazards, accessibility barriers, or serious maintenance problems, document the issue with photos when safe to do so.
For urgent safety concerns, contact hotel security, local emergency services, or leave the property if needed. A corporate complaint can help with follow-up, but it should not replace immediate safety action.
Scam and Fake Support Number Warning
Be careful with fake hotel support numbers, search-ad phone numbers, social media messages, refund scams, and third-party booking scams. Use IHG.com, the IHG One Rewards app, the official hotel listing, or the reservation phone numbers published by IHG. Do not provide passwords, verification codes, full payment card numbers, or private travel details to someone who contacts you unexpectedly claiming to represent Holiday Inn or IHG.
Holiday Inn Reviews and Complaints
Current reader-submitted COH reviews for Holiday Inn include individual comments about walk-in shower suggestions, cancellation and rate disputes, elevator and safety concerns, parking charges, billing or refund problems, and one positive customer-service experience at a specific hotel. These comments reflect individual guest experiences and may vary by hotel, owner, franchise operator, booking method, stay date, and local management.
If you leave a Holiday Inn review below, include the hotel location, stay dates, booking method, issue type, and whether you contacted the hotel manager, IHG Guest Relations, IHG One Rewards, or a third-party booking site. Do not post private information such as confirmation numbers, room numbers, full receipts, payment details, home addresses, phone numbers, emails, or photos of other guests or employees.
About Holiday Inn
Holiday Inn was founded in 1952 and is one of the best-known hotel brands in the world. The brand is positioned for family travel, work trips, meetings, events, and everyday hotel stays. Holiday Inn properties may offer restaurants, bars, meeting rooms, event space, family-friendly amenities, business services, and IHG One Rewards participation, depending on the location.
Holiday Inn is different from Holiday Inn Express. Holiday Inn properties are generally full-service or broader-service hotels, while Holiday Inn Express is typically a more limited-service brand focused on simple, efficient stays and breakfast offerings. Both brands are part of IHG Hotels & Resorts.
Competitors and Related Corporate Office Pages
Customers researching Holiday Inn corporate office information may also compare related hotel headquarters pages such as IHG corporate office, Marriott corporate office, Hilton corporate office, Best Western corporate office, Hyatt corporate office, Choice Hotels corporate office, and Wyndham corporate office. These hotel companies often have similar complaint categories involving reservations, local properties, franchisees, billing, deposits, rewards programs, and third-party booking platforms.
Related Resources
- Official Holiday Inn by IHG Website
- IHG Customer Care
- IHG Worldwide Reservation Offices
- IHG Feedback and Issues Forms
- IHG Regional Headquarters
- IHG Hotel Brands
- Holiday Inn Express Customer Service on CSN
- IHG Corporate Office
- Marriott Corporate Office
- Hilton Corporate Office
- Hotel Corporate Offices and Phone Numbers
Frequently Asked Questions About Holiday Inn Corporate Office
Where is Holiday Inn corporate office?
Holiday Inn corporate office information is generally tied to IHG’s Americas office at 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149.
What is the Holiday Inn corporate office phone number?
The IHG Americas corporate office phone number is 1-770-604-2000. For reservations or guest-service issues, use IHG’s reservation or customer-care numbers instead.
What is the Holiday Inn reservation phone number?
IHG lists Holiday Inn and Holiday Inn Express reservations in the United States and Canada at 1-800-465-4329, also shown as 1-800-HOLIDAY.
How do I contact IHG Guest Relations?
IHG U.S. and Canada Guest Relations can be reached at 1-877-424-2449. IHG One Rewards and customer care can be reached at 1-888-211-9874.
Who owns Holiday Inn?
Holiday Inn is owned by IHG Hotels & Resorts, also known as InterContinental Hotels Group.
Is Holiday Inn Express the same corporate office as Holiday Inn?
Holiday Inn and Holiday Inn Express are both IHG brands. Holiday Inn Express corporate office information is generally tied to IHG’s same Americas office, but guest-service issues should still be routed through the specific hotel or IHG support.
How do I file a complaint about a Holiday Inn hotel?
Start with the hotel manager. If the issue is unresolved, contact IHG Guest Relations or submit an IHG online issues form with the hotel location, dates, confirmation number, receipt, photos, and requested resolution.
Who handles Holiday Inn billing issues?
IHG says hotels are responsible for individual guest billing. Contact the hotel directly first, then use IHG’s online issues form if the hotel does not resolve the problem.
Are Holiday Inn hotels independently owned?
Many IHG hotels are independently owned and operated. Local ownership can affect staffing, parking, housekeeping, deposits, room assignments, and first-level complaint handling.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, phone number, address, complaint-route, and review information for major companies and brands. We focus on helping readers identify the correct corporate contact path while keeping official company information separate from reader-submitted reviews and complaints.
Page Update Note
This Holiday Inn corporate office page was reviewed and updated on June 29, 2026 to confirm the IHG Americas headquarters address, correct the Holiday Inn reservation number, add IHG Guest Relations and IHG One Rewards support routes, clarify local hotel billing responsibility, add franchise/property-level guidance, include the closest related CSN resource, update related resources, and summarize current COH reader review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Holiday Inn, Holiday Inn Express, IHG Hotels & Resorts, InterContinental Hotels Group, or any Holiday Inn hotel property. This page is for informational purposes only. Hotel ownership, rates, cancellation policies, parking fees, deposits, rewards terms, billing rules, support hours, amenities, and complaint handling may vary by property and booking method. For stay-specific help, contact the hotel or IHG directly through official channels.
Share Your Experience
Have you contacted Holiday Inn corporate office, IHG Guest Relations, IHG One Rewards, a hotel manager, or a third-party booking site about a reservation, cancellation, refund, billing issue, parking charge, room condition, safety concern, missing points, or customer service complaint? Share your experience below. Include the hotel location, issue type, contact route used, and whether your complaint was resolved, but do not post private information such as confirmation numbers, room numbers, full receipts, payment details, addresses, phone numbers, emails, or photos of other guests or employees.