Reach Holiday Inn Corporate Office 

I arrived at the Holiday Inn express Buffalo airport. I began getting bites all over my hips, buttocks and legs. I discovered bed bugs and notified front desk. They switched my room which seemed fine. I was booked for a total of 3 nights. They refunded one night. But I believe I should be compensated for my entire stay or at least get a significant discount. I could not check out bc all other hotels last minute were very expensive and my sons hockey team was all at this hotel. I feel traumatized by this experience. I am requesting the hotel to compensate my entire stay for this terrible experience.

Holiday Inn, What a disappointment for our3 night stay at Holiday Inn Express & Suites. We flew into San Diego the morning of the 1st of August.2024 and had a reservation until the 4th of August! We had asked to see if at all possible to get an early ccheck-in and knew that it may or may not happen but did get a reply that they probaly couldn’t however the property would do what they could to assist as we flew in early at 7:55am. We got the Hotel early I would say about 9:30ish. We went to the front desk and the young lady said they could not and it wouldn’t be until about 3pm until we could check in! I asked if they might be able to get us in a little earlier and she said probaly not. I was told by the other lady working the front desk that they were still cleaning rooms and maybe she would be able to get us in a little earlier as they would be sold out that Thursday night for the weekend. Around 2:30pm we were told that we could check in! We were exhausted from getting up early to catch an early flight so relieved to get our room! The second we got into the room it smelled of smoke and as we are NOT smokers we went to the front desk and asked for another room, figuring that we were supposedly the first to get a cleaned room and we were told no! that they were sold out which really didn’t make sense. We were then told that a maintanance supervisor would go there to see what he could do. A few minutes later he appeared to say yes indeed the room smelled of smoke and he would have to have us leave the room so he could spray it!!!!We were told to leave snd come back in an hour which we did, even thought we were hoping to get some rest after hanging aroubd waiting for a room. When we came back we were a little optimistic as I could smell a mixture of apple smalling spray and cigarette smoke and also noticed as I had taken off my shoes to relax that the floor was sticky like someone had spilled some kind of syrup or something. We went immediately to the Front Desk and had asked to be moved and gain we were told no that they were sold out! I told the manager that My Fiancee is allergic to smoke but to no avail. You know I started my Career off at A Holiday at Stanford in Palo Alto as a Banquet Captain and a Food and Beverage Supervisor at Holiday Inn Towne Lake in Austin Texas and went on to advance to operations with Marriott and F & B Dirctor with Starwood and also assisted in Housekeeping for Large Catering and Convention groups and never had an experience on either side that we did here! Furthermore I was asked to take a laughable 25,000 points to compensate me and they could not even deliever that!! I asked for at least 50,000 points as I spent $1035.00 for my upsetting 3 night stay of which was not spent much there as the smoke smell was the worst of the sticky carpet, and window that would not open and was stuck and the shower door! I am hoping to hear from someone in Corporate to get compensated justly!!

Holiday Inn, Area Holiday Inn Web page with hidden 3rd party reservation site. I booked what I thought was a one night stay at Boise Airport on what looked very much like their site web page. While processing my one night stay I noticed it was marked for 1 person. I went back to correct this. Then finished what I thought was a reservation for 1 night Sept 19th 2024.The first of 9 possibly 10 stays on our trip. Once I saw my completed receipt it was for the current date.(I selected Sept 19th) I called and spoke with very respectful desk help for more than 30 min we tried to change the date to the correct one. I did not want to cancel the reservation just correct it. Every single phone number including those provided for me by the Hotels staff including as We found out Booking.com and no-one, no-one could assist with this. Consequently, I have been charged $327.00 for a stay I did not use. And now must pay again for Sept 19th. I looked specifically for The particular web info for the exact hotel. Not a booking site. The web page looked exactly like the hotels, even the book now link. This is very deceiving. I have been very pleased with my previous stays at Holiday Inns. But this situation is definitely deceptive.

I started the planning of my daughters sweet 16 in January 2023 at the Ocala location. During this time, I was handed off to 3 separate people. The last and final Director of Sales I dealt with, Brooklyn Bonilla was the most rude, condescending and incompetent person I have ever come across. My final appointment with her prior to my daughter’s event, she was rude, would not honor any provisions that the previous directors had planned with me. At one point, she stated to me “you don’t scare me, I’m from New York” She was to advise me on January 26,2024 when I was able to get into the room to decorate, previously she told me I could only have an hour before the party…..ridiculous. She never called. She unexpectedly showed up to my daughter’s sweet 16 this past Saturday and again was RUDE AND DISRESPECTFUL during my event. On Sunday, I woke up to discover that she made 2 separate charges on my credit card. One I had approved for $200 for the drinks, the second UNAUTHORIZED charge was for $500 that she stated I missed a payment IN AUGUST 2023. How does she think it is okay to just charge that amount of money without contacting me advising of the discrepancy. I have documentation from her showing I was paid in full prior to the event. I tried to reach out to the Manager of the hotel, but he was of no help. 3x he said he will call me back – I’m still waiting. Due to her horrible behavior towards me and the staff who ran my party, she has officially lost 2 parties that were going be booked there. So, I hope her employment is worth the approximate $10k you have now lost on future events.

The only positive from the experience are the staff that were directly involved with my party – Jeannie, John and the bartender (don’t’ know his name) they were pleasant and very attentive to all of my needs as well as my guests.

I hope that someone in the corporate office takes the events of this situation and will contact me.

In error I made a reservation at the Holiday Inn Winter Haven FL at 9am on 1/11/24, I thought I was making the reservation for the Holiday Inn Express at Lake Wales, FL. when I made the reservation I told them I had a dog. When I got to the Holiday Inn Express is when I realized the error, the front desk person at the Holiday Inn Express tried calling Winter Haven to see if they would switch the reservation and was told NO, this was at 3:30p, (6 1/2 hours from making the reservation). When I called the Holiday Inn in Winter Haven, I was told I could NOT cancel the reservation since it was not 24 hours notice. HOW CAN IT BE 24 HRS when I just made the reservation in the morning AND I was told they do NOT take dogs. I would have gone to the Winter Haven location but they would not have let me stay because of the dog. I tried numerous times to reach the 2 managers (Front desk – Kristy and General Manager – Perry) neither manager would pick up their phone or return my calls. I received a text indicating since I was a NO SHOW, I was being charged for the 1 night stay. I will contact my credit card to dispute the charge. It could have been so easily fixed had the Holiday Inn Winter Haven just canceled the reservation. I stayed at the sister hotel Holiday Inn Express in Lake Wales since they take dogs. I think the Holiday Inn Corporate should investigate the POOR CUSTOMER SERVICE this hotel provided.