Reach Best Western Corporate Office 

Best Western, Good morning, Hope all is well in your area. Please be advised we have tried reaching your manage at the Best Western Aku Tiki Inn in Daytona Beach. We have left several messages, called multiple times and no answer back. We stayed at your facility 9/13 -9/16. On 9/15 our car was towed. When we picked our car, it seems to be that the Hotel Sign was on the dashboard. Supposedly The tow man did not see it, it’s not our fault. We even have proof to show that our Hotel pass was in the car on the dashboard. This is totally unacceptable!!!!! What is sense of taking our information at the front desk. Maybe your facility should have their own security that makes rounds and checks, or the tow company could of called The hotel to see if we were registered. It really took a financial toll on us that morning and affected our 24th anniversary that were celebrating. This is unfair and completely wrong. Almost like a scam between your hotel and the towing company, On top of it all the Towing company asks for Cash!! Unacceptable!! The Man here was also super Rude and unprofessional!!! The worse part if it all that no one made an attempt to call and speak to us about this matter.. I really hope this doesn’t continue to happen to the visitors at your facility.

I hope you can take this matter in consideration, and give us a call or do something about this. Either refund the towing cost or hotels costs, although it was a third part, it doesn’t not matter. What matters is keeping your customers happy and satisfied with their visit. We were so happy to stay at your Hotel until all this happened especially on our Anniversary!!! Not Right, Not Fair.

Best Western, Las Vegas Paradise Avenue. Totally amazed, extremely clean, totally quiet (near airport), excellent breakfast, (variety), friendly staff, beds were wonderful. Definitely a return customer.

Complaint for Best Western North York Toronto. My wife made reservations for the Best Western Hotel in North York, Toronto, Ontario for a two night stay using her debit card. This reservation for our daughter who was accompying my wife’s sister and her husband. The purpose of the reservation was for an early morning surgical procedure at the North York Hospital. Our daughter went to this Best Western Hotel and upon check-in was advised she needed a credit card as a security deposit. She does not have a credit card (like so many others today) and was denied a room. My wife tried to explain to the desk clerk (on the phone as we were Kingston, Ontario) about a debit card and was willing to allow a $150.00 debit charge. The was also denied. This is totally unacceptable and we had to arrange accomodations at another hotel (which accepted this debit card). Best Western needs to change their policy on this or update what is acceptable – other than a credit card. Like I said not everyone today has a credit card. Will think twice about booking with Best Western in the future!

I applied for a remote position with head quarters in Phoenix, AZ (Ryan o’tool), completed all the paperwork and background check required. Pickup date to pick up equipment was one day only and only one time. Wed at 9:15am SHARP. – I had transportation issues and was going to be at least another 20-30 minutes late for the pick-up. I inform the company, yet their response was, you had your chance, you missed the time so now you are out of luck. thank you for applying with us. I tried to reason with them, yet they did not budge.

Complaint on a bad experience at Bad (Best) Western in Big Lake TX. on Mat 5 2023 4 nights stay. We requested a handy-cap room with 2 beds A Month in advance at ck in were told we had to take a 2nd-floor room 201with one bed or cancel the reservation (no apologies no concern for a disabled 81 yr. old veteran and my wife of 75 yr of age no discount for the inconvenience) we didn’t want to waste time searching for another Hotel and took the room we found the window curtains torn and reported the issue was told they DO NOT do beds on Sunday due to many people leaving that day, for 2 days no bathroom supplies we are given, we ask the cleaning lady was going on she said staff shortages was the problem, the elevator was dirty and outside the hallway, we wanted to discuss this with the manager at no avail but on the last day, she left a note on the door

telling us not to report to the Corporate office. The note read: Mrs. Campos I’ve tried calling and knocking to speak to you in regards to your stay I would love to make it right. if you would give me a chance. I will be there all day as well here is my cell, Please call me and have it in your heart to allow me to make things right. Before calling Corporate. Her name is not readable.