Reach Out To Best Western Corporate Office – Review and Complaints 

Complaint on a bad experience at Bad (Best) Western in Big Lake TX. on Mat 5 2023 4 nights stay. We requested a handy-cap room with 2 beds A Month in advance at ck in were told we had to take a 2nd-floor room 201with one bed or cancel the reservation (no apologies no concern for a disabled 81 yr. old veteran and my wife of 75 yr of age no discount for the inconvenience) we didn’t want to waste time searching for another Hotel and took the room we found the window curtains torn and reported the issue was told they DO NOT do beds on Sunday due to many people leaving that day, for 2 days no bathroom supplies we are given, we ask the cleaning lady was going on she said staff shortages was the problem, the elevator was dirty and outside the hallway, we wanted to discuss this with the manager at no avail but on the last day, she left a note on the door

telling us not to report to the Corporate office. The note read: Mrs. Campos I’ve tried calling and knocking to speak to you in regards to your stay I would love to make it right. if you would give me a chance. I will be there all day as well here is my cell, Please call me and have it in your heart to allow me to make things right. Before calling Corporate. Her name is not readable.