• H
  • |
  • Reach Out To Home2 Suites Corporate – Reviews & Complaints

Reach Out To Home2 Suites Corporate – Reviews & Complaints 

🗨  Comments 

Home2 Suites Corporate Office is located in Virginia, USA. More information to reach out to Home2 Suites is listed below, including the Home2 Suites by Hilton corporate office address, phone numbers, and websites. Also, customer reviews and Home2 Suites complaints.

How to Contact Home 2 Suites Corporate Office Headquarters HQ

Hilton Worldwide, Inc.

Home2 Suites Corporate Headquarters Address: 7930 Jones Branch Drive McLean, Virginia 22102 USA
Home2 Suites Phone Number to reach Corporate: 1-703-883-1000
Fax Number: 1-703-883-1000
Home 2 Suites Complaints and Customer Service: 1-877-646-6302
Reservations: 1-800-445-8667
Website: Home2Suites.com

Home 2 Suites Corporate Office HQ

Map and Directions to Home2 Suites Home Office

Home2 Suites by Hilton: A Comprehensive Overview

Home2 Suites by Hilton represents one of the more innovative branches in Hilton’s diverse portfolio. Launched in 2009, this brand was conceived with an emphasis on sustainability, flexibility, and modern appeal. Targeting savvy travelers looking for affordability without compromising on comfort, Home2 Suites offers spacious suites with a full kitchen and modular furniture, allowing guests to customize their space. An emphasis on eco-friendliness is evident in its unique recycling options, saline-based swimming pools, and other sustainable initiatives. The brand also boasts pet-friendly policies, reinforcing its commitment to accommodating all types of travelers. With its refreshing approach to the extended-stay model, Home2 Suites has rapidly expanded, earning accolades and loyal patrons along the way.

Home2 Suites Logo

Home2 Suites’ Position in the Hospitality Market

Navigating the competitive terrain of the hospitality industry, Home2 Suites faces rivalry from brands keen on capturing the extended-stay market segment. Names like Residence Inn by Marriott and Staybridge Suites by IHG stand out as primary contenders, each bringing their distinctive flair to the table. However, the brand’s unique commitment to sustainability, combined with its modish design and competitive pricing, has allowed it to carve a niche for itself. As more travelers lean towards eco-friendly lodging choices and value-centric stays, Home2 Suites remains poised to capitalize on these evolving preferences, making it a force to be reckoned with in the extended-stay sector.

Why Trust CorporateOfficeHeadquarters.com?

“At CorporateOfficeHeadquarters.com, trust and accuracy go hand in hand. Our curated database offers vetted corporate details, from phone numbers to addresses. Users can confidently share reviews and file complaints, all within a community dedicated to corporate transparency and accountability.”

Disclaimer

CorporateOfficeHeadquarters.com is not associated with Homes 2 Suites or Hilton. This Website is for informational, review, and complaint purposes only.

Home2 Suites Hilton Corporate Headquarters Reviews and HOME 2 by Hilton Complaints and Praise

See the comment and review section below to read or write corporate office complaints, reviews, or to praise your experience with Home2’s customer service and corporate office.

2.2
Rated 2.2 out of 5
2.2 out of 5 stars (based on 3,750 reviews)

JR Food Mart Customer Service Issue

Rated 1.0 out of 5
February 26, 2024

Unprofessional customer at the register up front! Unprofessional customer service I was at the scan machine trying checking lottery tickets . I notice the machine was not scanning appropriately so I ask the young lady that work there, could she scan it at the register. She walked off unprofessionally without helping attitude nasty, every time you go inside the store her attitude is terrible all the time. Please someone inside the store at the time and you will see for yourself. Terrible experience

Ms.

Hyundai Peeling Paint Issue

Rated 1.0 out of 5
February 21, 2024

Horrible. This whole situation with the PEELING PAINT on a car that is garage kept with 50,000 miles (Hyundai Santa Fe) We have, for generations, been a Hyundai family if I’m not mistaken it adds up to about 13 vehicles. I have called every local service manager, and guess what? They are out of the office & NEVER a return call and it’s been 5 months. I have been patient and had every intention to stay that way…we have been bamboozled by your company and your CHEAP Korean paint.

Susan Baxter

GL Homes Estero FL Warranty Issues

Rated 1.0 out of 5
February 18, 2024

Punch Out list not finished before closing; 6 weeks getting nowhere with damaged interior surfaces. Losing faith in GL Homes! We have been trying to get damaged surfaces fixed two weeks before closing. Our Construction managers did not deliver the promised solutions. We unfortunately closed on the home on January 29th and the Warranty department is giving us lip service. We want to communicate with only one person. We want to hire professional contractors. Photos have been uploaded to the Warranty App. Letters have been sent to Warranty. We are getting nowhere, nothing has been done but scheduling faucet fixtures squaring by plumber in 2 weeks!! My yard looks like a junkyard! We had to purchase a shop vac and vacuum a bag full of concrete out of our driveway. All our windows are Severely Scratched and need to be replaced. All our doors and hardware are shoddily hung. Our upgraded $7,200 handrail and staircase have holes, and unevenly finished cracked edges and need to be refinished by a professional. Our floors’ white grout is dirty and uneven, and the tiles are chipped. Our both upstairs tubs are deeply scratched and rusting and need to be Changed. Our upstairs mirror and sink are chipped and they need to be replaced. The upgraded front door’s windows are scratched and terrible paint job. All the thresholds are damaged and need to be replaced. We built a new home because we wanted a new home and new surfaces. Not surfaces that look 100 years old. Our son is building next door. Our friend is building 4 doors down. We believed in GL Homes’s reputation, which advertises the ultimate in quality. We loved the sales team and the nice contemporary Architectural Design of the homes. The Exquisite entrance Waterfall, the community, location, and underground utilities. We want to communicate with someone in management. We cannot have our furniture delivered. We cannot have our steps and upstairs finished. We want Priority so remedies can commence in the correct order immediately. We have been pushed around for 6 weeks. We are not marking every surface that needs to be fixed. It took me one hour just to mark one step, as is shown uploaded in the Warranty App. My uploading of the front door was closed. It was written every problem needs a separate ticket. Why didn’t the construction managers, and warranty supervisors upload anything before we closed or even after?? Please call us tomorrow. Gulayse Ergun (330)705-2770 RiverCreek, Estero, Florida. My housekeeper and I have been working 6 days just to clean the dirt and grout cement on tiles.!! No finished surfaces were protected. Countertops were used as sawhorses. The master bathtub surround metal sticks out like a sharp sword – who would approve of this, why wasn’t a round corner installed? More photos are uploaded onto the warranty app. This is not my job to be marking and cleaning for 2 weeks. Someone needs to come from the Corporate office, be our guest for dinner, and firsthand witness what we are Struggling with. Instead of being happy with our new home and moving in, we are horrified at the damages and shoddy workmanship. We need your help. ASAP

Gulayse and Hulusi Ergun

Jim n Nicks Customer Service Issue

Rated 1.0 out of 5
February 15, 2024

On February 14th, 2024 around 8:44 p.m. I purchased meals for our family which was two double burger meals and hot wings. The double burger that I bit into had a latex glove in the middle and wrapped around the bottom. After the contact with the latex, my mouth experienced a breakout and a swollen throat. Negligence, pain, and suffering! I drank Benadryl to resolve the problem.

Jimmy Hyde iii

Jersey Mikes Customer Service Issue

Rated 1.0 out of 5
February 12, 2024

Bad Customer Service blaming third-party website!

21040-F Frederick Rd, Germantown, MD 20876

Has no idea why I have gotten charged for food that is not available to pick up. Told to contact the manager, and then 18 minutes later, I was told to contact their website. If you are in need of food in exchange for your money, do NOT come to this location. I told him it was not in the system and that I needed to come back to speak to David Campos. Alejandro Castillo was not able to do anything after asking to view my email confirmation, my text messages, and then their website.

It is unacceptable to place blame on the customer for their third-party app.

My time has been wasted with no energy to fuel my frustration.

41 mins

No food

Must return to the store for a possible refund if the manager chooses to respond, instead of calling me during his work shift tomorrow at 11 -6 / or so, told by Alejandro Castillo.

Mrs. Ashley S. Thomas

Home2 Suites - Broken Door

Rated 1.0 out of 5
December 16, 2023

Sent this to the Assistant Manager and he got back to me stating the door was fine. This was the worst night my wife was up to 4 am because she was so scared someone would break in. She had me block the doors with the suitcases. This was all because before this date someone had broken the door and maintenance glued it back together. I did come to the front desk and they said someone would be up to look at it. I requested another room but was told there was none available. I also requested to be transferred to another hotel. I was told this company does not do that. I sent these pictures to him

LeRoy Miller

Home2 Suites Disappointing Customer Service

Rated 1.0 out of 5
February 22, 2024

Poor management! I’ve been dealing with my issue since July 2023. I had a reservation for a one night stay at the Home2 Suites in Clarksville, TN Upon my arrival I was informed that the hotel had no hot water. I was given the option to cancel my reservation, no penalties, full refund. I was provided with an alternative hotel option, an agreement was made to let customers stay at the same price as original location. I took the alternative. I was never issued a refund. I’ve been disputing this for 7 months. The alternative hotel has confirmed my stay with them and notes stating I was coming from the Home2 Suites. I contacted corporate and they were of no assistance, they told me only the actual hotel could take care of this. I ‘ve spoke with the Home2 manager more than once and have been told there’s no record of hot water issues and that I was out of luck. I’ve been a Hilton Honors member for so many years and have never had any issues, but this is so disappointing that corporate is not even giving me the time of day. Hilton Honors member no more.

D. Aldridge

Home2 Suites Cancelled Reservation

Rated 1.0 out of 5
January 28, 2024

I had made a reservation months in advance 2 weeks before we were to arrive, I was called and said they had to cancel my rooms and gave me a phone number to Motel 6. I am a Hilton Honor member and never have I experienced such a thing. This was in Gonzales, La. I would like for someone from corporate to please call me to discuss this matter. 337-274-1890. In the conversation with the girl with Hilton, I told her this was not acceptable,

Kathy Guthrie

Home2Suites Complaint - Poor and Dirty Accommodations, Lousy Sleep

Rated 1.0 out of 5
January 2, 2024

On 28 December, we arrived late in the afternoon and got a room at the Home2 in Meridian, MS, dropped our bags, and almost immediately left to get something to eat, next door at the IHOP. Upon our return, we opened our baggage to get ready for bed. While I began reading on the couch (with two large dried areas where a dog (?) had gotten sick and threw up) my wife tried to turn on the TV. She discovered the remote did not have a back cover. I looked around the TV base and did not find a cover, but did find a dried wad of chewing gum. I left it on the TV base. After these two finds I began looking. I found the carpet had not been vacuumed as there were particles of food in front of, around, and below the footstool (which I later moved) to get comfortable while reading. There was also a dried splotch of something dark in the carpet on the right, near the back side of the room. Two of the six lamps arrayed along the left wall were in obvious need of repair. One small ineffective lamp was above the desk on the right wall. The electrical outlet to the left of the couch was found to be broken and the broken part was on the floor below it. The bathroom was…worse. There was no soap other than the small bar at the sink, which did not even have an effective stopper to hold water while washing. As I scanned the room I saw mold (?) on the walls in all areas around the commode and on the right of the door. The sink spigot was almost laughable: one hand had to be used to steady the thing, to get water flowing with the other hand. LOOSE is a very appropriate word. Wobbly. also. The shower fixtures at the bottom control and above were not fastened to the studs as they were very loose, possibly held in place by the plumbing pipes alone. All along the baseboards were bits of dirt and sections were loose and just sitting in place – and dirty.

I went down to speak to the manager and was told the manager had left for home No manager on site. Only the two young girls.

Later, when talking to the desk person to get a Wake-up call, I mentioned some of the things mentioned above and was asked if we wanted to move to another room. By this time my wife had gone already to bed, so, no move. While talking to the desk person I mentioned we could hear every truck passing the hotel. If there was any insulation in the walls at all it must have been the cheapest, thinnest available. We heard trucks ALL NIGHT! We have stayed at other Home2 locations and expected similar, good to better amenities. Sadly, the Home2 at Meridian, Mississippi was among, if not THE worst experience we’ve ever had. Home2 Corporate needs to inspect the facilities.

When leaving, I asked another party, also leaving, and asked if they had heard the trucks. The answer: “All night”. I doubt if they’ll ever stay there again as we most certainly will not. It was undoubtedly the worst experience at a hotel/motel since staying at the only- room-available Knights Inn in Charleston, WV – several decades ago.

Photos? Yes, but for MY records.

E Goble

Home2Suites Home Office - Report of Bad Management in Uptown Charlotte NC

Rated 1.0 out of 5
October 23, 2023

The General manager and the AGM are very naive to the job at hand and only get things done according to how they feel. There is little to no professionalism only in appearance other than that everything is taken personally and I doubt if they consider their guest and employees there have been several complaints not only from guest but their very own employees. They are not genuine they can barely do their job and want everything on demand instead of training and motivating their employees and trying to use certain terminology to justify their actions. I have a feeling the hotel will go down in ratings since the higher-ups have very little knowledge of the job and lack people skills. This will put a lot of future employees and guest in a bind and if there isn’t any strong-minded employees there already hotel is doomed. Did I mention employees are underpaid?

Jaymes Tate
Corporate Office Headquarters