Reach Home2 Suites Corporate Office 

The allowing dogs is a great necessity for my husband and I so 5 starts there. The staff at Spanish Fort off 181 in AL was behind great, there were a few that weren’t crazy about the dogs but didn’t say anything, just wasn’t friendly. I give a 3 start for the cleanliness of the room. Yes, it was dusted, fresh lines and great kitchen but giving them only 30 minutes to clean a room is ridiculous…they mopped the floors with a spray and a rag on the end of a swiifer type mop. my floors were so dirty that I cleaned it with comet spray and a wet rag..The bathroom was ok but you could tell that the shower door cracks were not cleaned, maybe ever. they spray and wipe, what kinda cleaning is that and with only 30 minutes no wonder. you guys need to figure a different way of doing the room cleaning. I actually got a vacuum from a cleaning staff member so I could vacuum myself.

Sent this to the Assistant Manager and he got back to me stating the door was fine. This was the worst night my wife was up to 4 am because she was so scared someone would break in. She had me block the doors with the suitcases. This was all because before this date someone had broken the door and maintenance glued it back together. I did come to the front desk and they said someone would be up to look at it. I requested another room but was told there was none available. I also requested to be transferred to another hotel. I was told this company does not do that. I sent these pictures to him

I talked to Char at your Home 2 Suites by Hilton in Lehi, Utah. She was so pleasant and helpful. She was also very patient – I had to call her several times. I hope I get a chance to meet her during my stay.

Poor management! I’ve been dealing with my issue since July 2023. I had a reservation for a one night stay at the Home2 Suites in Clarksville, TN Upon my arrival I was informed that the hotel had no hot water. I was given the option to cancel my reservation, no penalties, full refund. I was provided with an alternative hotel option, an agreement was made to let customers stay at the same price as original location. I took the alternative. I was never issued a refund. I’ve been disputing this for 7 months. The alternative hotel has confirmed my stay with them and notes stating I was coming from the Home2 Suites. I contacted corporate and they were of no assistance, they told me only the actual hotel could take care of this. I ‘ve spoke with the Home2 manager more than once and have been told there’s no record of hot water issues and that I was out of luck. I’ve been a Hilton Honors member for so many years and have never had any issues, but this is so disappointing that corporate is not even giving me the time of day. Hilton Honors member no more.

I had made a reservation months in advance 2 weeks before we were to arrive, I was called and said they had to cancel my rooms and gave me a phone number to Motel 6. I am a Hilton Honor member and never have I experienced such a thing. This was in Gonzales, La. I would like for someone from corporate to please call me to discuss this matter. 337-274-1890. In the conversation with the girl with Hilton, I told her this was not acceptable,