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  • Kate Spade Corporate Office Headquarters: Address, Phone Number, Customer Service and Complaints

Kate Spade Corporate Office Headquarters: Address, Phone Number, Customer Service and Complaints 

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Kate Spade New York’s corporate operations are managed through parent company Tapestry’s global headquarters at 10 Hudson Yards in New York City. Customers who need help with an order, cancellation, shipping problem, return, exchange, refund, damaged handbag, warranty claim, watch repair, gift card, store purchase, pickup order, privacy request or complaint should normally contact Kate Spade Customer Care at 1-866-999-5283 or use the official online contact form.

Kate Spade New York is a fashion and lifestyle brand known for handbags, wallets, clothing, shoes, jewelry, watches, eyewear, accessories, gifts and home products. Corporate headquarters, Customer Care, specialty stores, outlet stores, online returns, watch-repair providers, licensed-product manufacturers and parent company Tapestry have different responsibilities. This page explains which contact route to use and how to escalate an unresolved Kate Spade complaint.

Kate Spade Corporate Office Contact Information

Kate Spade does not prominently publish general walk-in hours for the 10 Hudson Yards corporate office. Customers should not visit the office to return merchandise, obtain a refund, exchange a handbag, collect an order, submit a warranty item, repair a watch, apply for a store job or resolve a shopping complaint unless the company has provided specific instructions.

Where Is Kate Spade Headquarters?

Kate Spade New York’s corporate operations are managed within Tapestry’s global headquarters at:

Tapestry, Inc.
10 Hudson Yards
New York, NY 10001

Tapestry describes 10 Hudson Yards as the global headquarters supporting its Coach and Kate Spade New York brands. The office houses corporate leadership and business functions involving merchandising, design, marketing, finance, technology, supply chain, legal affairs, human resources, privacy and other company-wide operations.

Older directories may list Kate Spade New York at 2 Park Avenue in Manhattan. That address should not be presented as the current corporate headquarters without separate confirmation. Current Tapestry corporate and Kate Spade privacy materials identify 10 Hudson Yards.

The headquarters is not a public Kate Spade retail store. Customers seeking product availability, an in-person return, a fitting room, store pickup or local management should use the official Store Locator.

What Is the Kate Spade Corporate Phone Number?

Kate Spade does not prominently publish a separate direct corporate-switchboard number on its customer website. The company’s primary public contact number is Kate Spade Customer Care at 1-866-999-5283.

Customer Care can help with:

  • Online orders
  • Order status
  • Limited order-cancellation requests
  • Shipping problems
  • Returns and exchanges
  • Refunds
  • Product information
  • Price or promotional questions
  • Warranty claims
  • Gift cards
  • Website problems
  • Store complaints
  • Accessibility assistance

Business, investor and media inquiries involving the parent company should be directed through Tapestry’s corporate contact or Investor Relations channels rather than Kate Spade Customer Care.

Kate Spade Customer Service Hours

Kate Spade’s main Contact Us page currently advertises telephone and live-chat support from 7:00 a.m. to 11:00 p.m. Eastern Time.

Availability can change on weekends, holidays or during periods of unusually high demand. Kate Spade’s privacy notice displays separate hours for certain privacy-related telephone inquiries, so customers should verify the current schedule on the Contact Us page before relying on a particular time.

Kate Spade Corporate Office vs. Customer Care

Kate Spade’s corporate operation and customer-facing support channels have different responsibilities.

Tapestry headquarters manages company leadership, brand strategy, finance, investor relations, technology, legal affairs, supply chain, real estate, employment policy and other corporate functions.

Kate Spade Customer Care handles online orders, returns, refunds, exchanges, warranty questions, gift cards, promotions and general shopping concerns.

Kate Spade specialty stores handle local purchases, eligible returns and exchanges, pickup orders, store inventory and immediate store complaints.

Kate Spade outlet stores and KateSpadeOutlet.com operate under different pricing and return terms. Outlet merchandise is generally final sale under the current return policy.

Fossil Group Services administers repair service for qualifying Kate Spade watches.

Licensed manufacturers and outside retailers may be responsible for products such as fragrance, home goods, eyewear or merchandise purchased outside Kate Spade’s own stores and websites.

Choose the Correct Kate Spade Contact Route

  • Online order: Use the Order Status page or contact Customer Care.
  • Order cancellation: Sign into My Account immediately after checkout and check whether the cancellation option is still available.
  • Shipping delay: Review the carrier tracking and contact Customer Care.
  • Incorrect or damaged item: Contact Customer Care and provide photographs.
  • Online return: Start through the official return portal.
  • Exchange: Use the online exchange process for eligible products or visit a Kate Spade specialty store.
  • Store purchase: Contact the store shown on the receipt.
  • Outlet purchase: Contact the outlet store or Kate Spade Outlet support.
  • Handbag or clothing warranty: Contact Customer Care with proof of purchase.
  • Watch repair: Use the Fossil Group service route listed on the warranty page.
  • Gift card: Use the Gift Card page or contact Customer Care.
  • Privacy request: Email pr*****@******ry.com.
  • Accessibility issue: Review the accessibility statement and contact Customer Care.
  • Counterfeit product: Use Kate Spade’s Brand Protection information.
  • Employment: Apply through the Tapestry careers portal.
  • Investor inquiry: Use Tapestry Investor Relations.
  • Media inquiry: Use Tapestry’s corporate contact form and select Kate Spade Media.

What to Have Before Contacting Kate Spade

  • The Kate Spade order number
  • The email address used for the order
  • The purchase date
  • The store location, when applicable
  • The product name, style number, color and size
  • The amount charged
  • The shipping carrier and tracking number
  • The return or exchange reference
  • The gift-card order confirmation
  • The original receipt, gift receipt or online order number
  • Photographs showing damage or a manufacturing concern
  • Previous Customer Care case information
  • A clear description of the requested resolution

Do not publish complete order numbers, tracking numbers, payment-card details, gift-card numbers, PINs, account passwords, home addresses, personal telephone numbers, private email addresses or unredacted receipts in a public review.

How to Escalate a Kate Spade Complaint

Begin with Kate Spade Customer Care at 1-866-999-5283, live chat or the official email form. Select the topic that most closely matches the complaint, such as order status, cancellation, product information, price adjustment, return, exchange or warranty.

For an in-store complaint, speak with the store manager first. Provide the date, receipt, product and requested resolution.

When contacting Customer Care, explain:

  1. What was purchased
  2. Where and when it was purchased
  3. What was expected
  4. What occurred
  5. Who has already been contacted
  6. What response was received
  7. What resolution is requested

Ask for a case reference and keep the complaint within the same email or support conversation whenever possible. This can preserve photographs, receipts, earlier promises and escalation notes.

For a substantial unresolved corporate matter, written correspondence may be sent to:

Kate Spade New York
c/o Tapestry, Inc.
10 Hudson Yards
New York, NY 10001

Sending a letter to corporate headquarters does not replace a time-sensitive return, cancellation, charge dispute, warranty claim or privacy-request procedure. Send copies rather than original receipts, gift cards, identity documents or other irreplaceable materials.

Kate Spade Online Order Problems

Online-order complaints may involve an incorrect item, wrong color, wrong size, duplicate order, missing product, address error, failed promotion, unexpected charge or delayed shipment.

Review the order confirmation immediately after checkout. Check:

  • The shipping and billing addresses
  • The product names and quantities
  • The sizes and colors
  • The promotional code
  • The gift-card amount
  • The shipping method
  • The total charged

Contact Customer Care quickly when something is incorrect. Once an order enters fulfillment, Kate Spade may be unable to change its contents or destination.

How to Cancel a Kate Spade Order

For some orders, Kate Spade provides a self-service cancellation option for a limited period immediately after checkout.

To check:

  1. Sign into the Kate Spade account used for the purchase.
  2. Open the recent order.
  3. Look for an available cancellation option.
  4. Complete the cancellation and save the confirmation.

If the self-service option is not available, call Customer Care immediately. Cancellation is not guaranteed after fulfillment begins.

If the order cannot be cancelled, the customer may need to receive it and follow the applicable return policy.

Kate Spade Shipping Complaints

Kate Spade currently lists free standard ground shipping within the United States. Standard delivery estimates vary by destination and are not guarantees.

Shipping complaints may involve:

  • A delayed package
  • A tracking number that has not updated
  • A package marked delivered but not received
  • Damage during shipping
  • An incorrect delivery address
  • A missing product
  • An order divided into multiple shipments

Orders are normally shipped on business days. Federal holidays, weather, inventory, payment authorization and carrier interruptions can affect delivery.

Package Marked Delivered but Not Received

Before reporting a missing package:

  1. Verify the shipping address on the order.
  2. Check entrances, porches, mailrooms and parcel lockers.
  3. Ask household members, reception staff or building management.
  4. Review the carrier’s delivery photograph or location note.
  5. Allow time for an early delivery scan when appropriate.
  6. Contact the carrier and Kate Spade Customer Care.

Do not publish the full delivery address or tracking number in a public complaint.

Damaged, Defective or Incorrect Kate Spade Items

Inspect merchandise shortly after delivery. Check the product, size, color, hardware, stitching, lining, closures, tags, packaging and accessories.

Photograph:

  • The shipping package
  • The product received
  • The product label or style number
  • Visible damage
  • Missing accessories
  • The packing slip

Contact Customer Care and state whether the requested resolution is a replacement, exchange, return, warranty review or refund.

Kate Spade Return Policy

Kate Spade generally allows eligible full-price and sale merchandise to be returned within 30 days.

Eligible merchandise must normally be:

  • Unused
  • Unworn
  • In good condition
  • Returned with original hangtags
  • Returned with required packaging
  • Returned within the applicable 30-day period

Kate Spade’s return policy applies to qualifying online purchases shipped within the United States and Canada.

Kate Spade Final-Sale Products

Current return exclusions include:

  • Merchandise marked final sale
  • Kate Spade New York by Lenox products
  • Jack Spade products
  • Fragrances
  • Merchandise discounted by 50% or more from the original price
  • Outlet merchandise
  • Used or worn products
  • Products missing required tags or packaging

Unworn swimwear may only be returned with the original hangtags and protective liner intact. Legwear must remain in its original packaging.

Review the product page, receipt and return portal because an item may be identified as final sale at the time of purchase.

Kate Spade Exchanges

Eligible products may generally be exchanged within 30 days of receipt.

Selected handbags, shoes, wallets and clothing can be exchanged online for another available size or color. Eligible items can also be exchanged at Kate Spade New York specialty stores.

When starting an online exchange, the original product should be shipped promptly. Kate Spade advises customers to ship the original item within three days after initiating the exchange to help preserve replacement inventory.

If the requested replacement is unavailable, Kate Spade may issue a refund to the original payment method.

Return Processing and Refund Timing

After Kate Spade receives an eligible return, processing can take approximately five to ten business days.

The bank, card issuer or payment provider may require additional time to display the refund.

Keep:

  • The return authorization
  • The shipping label
  • The carrier receipt
  • The tracking number
  • The delivery confirmation
  • The refund email

If the refund does not appear, contact Kate Spade with the return reference and tracking information. Contact the payment provider after Kate Spade confirms that the refund was issued.

Store Purchases and Returns

Bring an eligible store purchase, receipt and original packaging to the store where it was purchased or another qualifying Kate Spade specialty store.

Specialty stores and outlet stores follow different merchandise and return rules. A specialty store may not accept outlet merchandise, and outlet products are generally final sale.

Products bought from a department store or another retailer should normally be returned to that retailer. Kate Spade may not have access to another seller’s payment and receipt records.

Kate Spade Warranty

Kate Spade currently offers a one-year limited warranty against manufacturing defects for qualifying products, measured from the original purchase date.

Covered categories include:

  • Clothing
  • Handbags and baby bags
  • Backpacks
  • Wallets and small leather goods
  • Shoes
  • Jewelry
  • Sunglasses and reading glasses

Optical eyewear is excluded from the listed eyewear warranty. The warranty does not cover normal wear and tear.

How to File a Kate Spade Warranty Claim

Contact Customer Care through the online form and select Product Warranty.

Include:

  • The original receipt, gift receipt or order number
  • The product name and style number
  • The original purchase date
  • Clear photographs of the issue
  • A description of how and when the problem developed
  • The requested resolution

Kate Spade may request additional information or inspection before deciding whether the issue qualifies as a manufacturing defect.

Normal Wear vs. Manufacturing Defects

Examples of normal wear may include gradual fading, scratches, worn corners, stretched leather, tarnishing, stains or damage caused by use, storage, moisture, cleaning products or accidents.

A manufacturing concern may involve stitching, hardware, closures, structural components or materials that fail unexpectedly during ordinary use.

Customer Care determines warranty eligibility based on the product, purchase record, photographs and applicable policy.

Kate Spade Watch Warranty and Repair

Kate Spade watches have a separate two-year limited manufacturing-defect warranty from the purchase date. For California consumers, the period may begin on the later of the purchase or delivery date.

The watch warranty does not ordinarily cover:

  • Batteries
  • Cases and crystals
  • Straps or bracelets
  • Plating wear
  • Accidental damage
  • Improper handling
  • Normal wear or aging
  • Water damage caused by failure to follow care instructions

Kate Spade directs customers to Fossil Group Services for watch repairs. Quotes, invoices and repair-status updates are provided through that service.

Customers should use insured, trackable shipping and should not send the watch in valuable original packaging, because the packaging may not be returned.

Kate Spade Gift Cards and E-Gift Cards

Kate Spade sells physical and electronic gift cards in amounts up to $500.

Current gift-card terms include:

  • A customer may purchase up to three gift cards or e-gift cards per week.
  • Physical gift cards are shipped within the United States.
  • E-gift cards are delivered by email.
  • A gift card cannot be purchased with another gift card.
  • Up to three gift cards may be applied to one purchase.
  • Gift cards can be used on KateSpade.com and KateSpadeOutlet.com.
  • Gift cards can be used at participating U.S. specialty and outlet stores.
  • Gift cards are nonrefundable and not redeemable for cash except where required by law.

Kate Spade states that lost or stolen gift cards and e-gift cards cannot be replaced.

Gift-Card Complaints

Gift-card complaints may involve:

  • A card that was not activated
  • An e-gift card that was not received
  • An incorrect balance
  • A card rejected during checkout
  • An unauthorized redemption
  • A missing PIN

Keep the purchase confirmation, activation receipt, recipient email and card information in a secure place.

Never publish a complete gift-card number or PIN. Anyone with those details may be able to use the balance.

Kate Spade Store Complaints

Store complaints may involve customer service, pricing, promotions, returns, employee conduct, accessibility, fitting rooms, inventory, pickup orders or management response.

Ask to speak with the store manager. Provide:

  • The store location
  • The date and approximate time
  • The receipt
  • The product or transaction
  • The employee or department involved
  • The requested resolution

If the manager does not resolve the concern, contact Kate Spade Customer Care and identify the store and manager already contacted.

Kate Spade Outlet Complaints

Kate Spade outlet merchandise is sold through outlet stores and KateSpadeOutlet.com. Products, prices and policies may differ from the full-price Kate Spade website and specialty stores.

Current Kate Spade return information identifies outlet merchandise as final sale.

Customers should review the outlet product page and receipt before purchasing. Do not assume that an outlet item can be returned to a specialty store.

Kate Spade In-Store Pickup Complaints

Pickup availability depends on store inventory and order confirmation.

Do not travel to the store until receiving notice that the order is ready.

For a pickup problem:

  1. Contact the selected store.
  2. Provide the order number and customer name.
  3. Confirm the pickup deadline.
  4. Ask what identification is required.
  5. Inspect the product before leaving.

If the order is cancelled because the product cannot be located, ask when the payment authorization or refund should be released.

Price and Promotion Complaints

Promotion complaints may involve a coupon that did not apply, an excluded product, a minimum purchase, a sale deadline or a difference between store and online pricing.

Review:

  • The promotional dates
  • The qualifying products
  • Any minimum purchase
  • Whether the item was already discounted
  • Whether another offer could be combined
  • Whether the offer applied online, in stores or both

Keep a screenshot of the offer and the order confirmation. Contact Customer Care before completing the purchase when possible.

Products Purchased From Other Retailers

Kate Spade products are sold through department stores, authorized retailers, licensed partners and online marketplaces.

The seller that completed the transaction normally controls:

  • Returns
  • Refunds
  • Payment disputes
  • Shipping
  • Order cancellations

Kate Spade Customer Care may still assist with qualifying product and warranty questions, but it may not have access to another retailer’s order records.

Counterfeit Kate Spade Products

Counterfeit products may be offered through unauthorized websites, online marketplaces, social-media accounts, street vendors and unofficial outlet stores.

Warning signs include:

  • Prices dramatically below normal retail pricing
  • Misspelled website addresses
  • Low-quality logos or packaging
  • Payment requested through wire transfer, cryptocurrency or gift cards
  • No verifiable return address
  • Copied product photographs

Kate Spade’s Brand Protection page provides guidance for reporting suspicious products and websites.

Kate Spade Privacy Requests

Kate Spade’s privacy program is administered through Tapestry.

Privacy questions and applicable access, correction, deletion, appeal, targeted-advertising and sale-or-sharing opt-out requests can be sent to:

  • Email: pr*****@******ry.com
  • Phone: 1-866-999-5283
  • Mail: Tapestry Privacy Officer, 10 Hudson Yards, New York, NY 10001

Tapestry may need to verify the identity of the person submitting the request.

Do not submit more identification than is requested through an official channel.

Email and Text Message Complaints

Use the unsubscribe link in a Kate Spade marketing email to stop promotional email.

Follow the opt-out directions in promotional text messages to stop marketing texts. Transactional order, account or security messages may continue when necessary.

Privacy and marketing-preference questions can also be sent to pr*****@******ry.com.

Kate Spade Accessibility Assistance

Kate Spade publishes an accessibility statement covering its website and digital services.

Customers experiencing difficulty using the website can contact Customer Care at 1-866-999-5283.

Provide:

  • The page or feature involved
  • The device and operating system
  • The browser
  • The assistive technology used
  • The error encountered
  • The alternative method of access requested

Physical-store accessibility concerns should first be reported to the store manager.

Kate Spade Careers and Human Resources

Kate Spade employment opportunities are posted through Tapestry’s official careers website.

Available roles may include retail, merchandising, design, marketing, e-commerce, technology, finance, supply chain, distribution, human resources and corporate positions.

The Customer Care number should not be described as a universal direct Human Resources number.

Applicants should use the Workday application portal and contact information associated with the job. Current employees should use authorized internal Human Resources, payroll, benefits, leave, ethics or management channels.

Do not publish Social Security numbers, employee identification numbers, payroll records, medical information, disciplinary documents, application passwords or private workplace communications in a public review.

Kate Spade Ownership and Corporate Structure

Kate Spade New York is owned by Tapestry, Inc., a publicly traded fashion company headquartered in New York City.

Tapestry’s current brand portfolio includes:

  • Coach
  • Kate Spade New York

Tapestry acquired Kate Spade in 2017. Kate Spade LLC operates the brand under the Tapestry corporate structure.

Customers should not describe founder Kate Spade or her family as the current owners of the brand.

Who Is the CEO of Kate Spade?

Eva Erdmann is Chief Executive Officer and Brand President of Kate Spade New York.

She leads the Kate Spade business, including brand building, growth and innovation.

Joanne Crevoiserat is Chief Executive Officer of parent company Tapestry, Inc.

Executive titles can change. Business and legal correspondence should verify current leadership through Tapestry’s official leadership page.

Kate Spade New York vs. the Founder

Kate Spade New York was founded in 1993 by Kate Spade, Andy Spade, Elyce Arons and Pamela Bell.

Kate Spade later sold her ownership interest and was no longer involved with the company when Tapestry acquired the brand.

The current Kate Spade New York business is separate from Frances Valentine, the later fashion company associated with Kate Spade and her former business partners.

Kate Spade Reviews and Complaints

Kate Spade customer experiences can vary by product, store, order channel, promotion, delivery carrier, retailer and type of complaint.

Common review topics may include:

  • Shipping delays
  • Incorrect or damaged merchandise
  • Return eligibility
  • Final-sale exclusions
  • Outlet policies
  • Refund processing
  • Handbag quality
  • Normal wear versus warranty coverage
  • Watch repairs
  • Gift cards
  • Store employee interactions
  • Customer Care communication

Positive reviews may discuss distinctive designs, helpful store employees, straightforward exchanges, responsive Customer Care or a satisfactory warranty resolution.

No current QueryHunter data or customer comments were supplied with this update, so this page does not claim a dominant complaint trend, average rating or overall customer sentiment.

Kate Spade Competitors and Related Corporate Office Pages

Kate Spade competes with accessible-luxury fashion, handbag, jewelry, footwear and lifestyle brands.

Frequently compared companies include Michael Kors, Coach, Tory Burch, Marc Jacobs, Rebecca Minkoff, Longchamp, Fossil and Vera Bradley.

Related Kate Spade Resources

Frequently Asked Questions About Kate Spade Corporate Office

Where is Kate Spade corporate headquarters?

Kate Spade’s corporate operations are managed through Tapestry’s global headquarters at 10 Hudson Yards, New York, NY 10001.

Is Kate Spade still headquartered at 2 Park Avenue?

Current Tapestry corporate and Kate Spade privacy materials identify 10 Hudson Yards. The 2 Park Avenue address should be treated as an older address unless Kate Spade confirms otherwise.

What is the Kate Spade customer-service phone number?

Kate Spade Customer Care can be reached at 1-866-999-5283.

What are Kate Spade Customer Care hours?

The main Contact Us page advertises telephone and chat availability from 7:00 a.m. to 11:00 p.m. Eastern Time. Availability can vary on holidays.

How do I complain about a Kate Spade store?

Speak with the store manager first. If the matter remains unresolved, contact Customer Care with the store location, date, receipt and requested resolution.

Can I cancel a Kate Spade order?

Some orders can be cancelled through My Account for a limited period immediately after checkout. Contact Customer Care promptly if the option is unavailable.

How long do I have to return a Kate Spade purchase?

Eligible full-price and sale merchandise can generally be returned within 30 days.

Can sale merchandise be returned?

Eligible sale merchandise can generally be returned within 30 days. Products discounted by 50% or more are identified as final sale under the current policy.

Can Kate Spade outlet products be returned?

Current Kate Spade return information identifies outlet merchandise as final sale.

How long does a Kate Spade refund take?

Return processing can take approximately five to ten business days after the merchandise is received, followed by the payment provider’s posting time.

Does Kate Spade offer exchanges?

Yes. Eligible merchandise can generally be exchanged within 30 days. Online exchange availability is limited to selected products.

Does Kate Spade have a handbag warranty?

Yes. Qualifying handbags and several other product categories have a one-year limited warranty against manufacturing defects.

Does the warranty cover normal wear?

No. Kate Spade states that normal wear and tear is not covered.

How long is the Kate Spade watch warranty?

Qualifying watches have a two-year limited manufacturing-defect warranty.

Who repairs Kate Spade watches?

Kate Spade directs watch-repair requests to Fossil Group Services.

Can a lost Kate Spade gift card be replaced?

Kate Spade states that lost or stolen physical and electronic gift cards cannot be replaced.

Do Kate Spade gift cards expire?

Review the card and current gift-card terms. The gift-card page does not identify a standard expiration date, but legal requirements can vary by jurisdiction.

Who owns Kate Spade?

Kate Spade New York is owned by Tapestry, Inc.

Is Kate Spade publicly traded?

Kate Spade is not separately traded. Parent company Tapestry is publicly traded.

Who is the CEO of Kate Spade?

Eva Erdmann is Chief Executive Officer and Brand President of Kate Spade New York.

Who is the CEO of Tapestry?

Joanne Crevoiserat is Chief Executive Officer of Tapestry, Inc.

Does Kate Spade have a public Human Resources phone number?

Kate Spade does not prominently publish a universal direct HR number. Applicants should use the Tapestry careers portal, and employees should use authorized internal channels.

How do I contact Kate Spade about privacy?

Email pr*****@******ry.com, call Customer Care or write to the Tapestry Privacy Officer at 10 Hudson Yards, New York, NY 10001.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish Kate Spade’s corporate headquarters from Customer Care, specialty stores, outlet stores, online returns, gift-card support, Fossil Group watch repairs, privacy administration, careers and parent company Tapestry.

This page uses Kate Spade and Tapestry’s current contact, return, warranty, gift-card, privacy, accessibility, careers and corporate resources to identify the department most likely to review each concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Kate Spade LLC, Kate Spade New York, Tapestry, Inc., Coach, Fossil Group, CashStar, Narvar, any Kate Spade store, outlet store, retailer, licensee, shipping carrier, employee or Customer Care representative.

This page is provided for informational purposes and is not legal, financial, fashion, product-care, warranty, privacy, employment, investment or consumer-rights advice.

Addresses, telephone numbers, executives, Customer Care hours, store locations, shipping estimates, return periods, final-sale rules, exchange availability, warranty coverage, gift-card procedures, privacy contacts and complaint routes may change. Verify important information through Kate Spade’s official website and the terms applying to the specific purchase or product.

Share Your Kate Spade Experience

Have you contacted Kate Spade Customer Care, a store manager, outlet support, the returns department, warranty support, watch-repair services, gift-card support, privacy administration, Human Resources or Tapestry corporate headquarters? Share the store or channel used, approximate date, general issue, response time and whether the concern was resolved.

Please do not publish order numbers, tracking numbers, payment-card details, gift-card numbers, PINs, account passwords, home addresses, personal telephone numbers, private email addresses, employee records or unredacted receipts and screenshots.

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