Chime is a financial technology company headquartered in San Francisco, California. This page provides updated Chime corporate office and headquarters information, including the current HQ address, customer support phone number, mailing address, banking partner notes, fraud and account complaint guidance, review themes, and escalation tips for Chime members.
Chime Corporate Office and Headquarters Contact Information
- Company: Chime Financial, Inc.
- Corporate Office / Headquarters Address: 101 California Street, Floor 5, San Francisco, CA 94111
- Chime Mailing Address: Chime, P.O. Box 417, San Francisco, CA 94104-0417
- Chime Member Services / Customer Support: 1-844-244-6363
- Support Availability: Chime Member Services is available 24/7
- Banking Services Provided By: The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC
- Official Website: chime.com
- Official Help Center: Chime Help Center
- Contact Chime Support: How to contact Chime customer service
- Chime Security and Trust: Chime Trust & Safety
- Investor Relations: Chime Investor Relations
- Careers: Chime Careers
Headquarters / Corporate Office Update
The older version of this page listed Chime’s corporate address as 77 Maiden Lane, San Francisco, CA 94108. That address should be updated. Chime’s current headquarters address is 101 California Street, Floor 5, San Francisco, CA 94111.
The phone number 1-844-244-6363 remains important, but it should be labeled as Chime Member Services or customer support rather than a direct corporate office line. Chime also states that customer support is not available at its headquarters, so members should use the Chime app, Help Center, or support phone number for account-specific help.
Chime is a financial technology company, not a bank. Banking services are provided by partner banks, The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
Chime Bank Address, Banking Address, and Direct Deposit Notes
Many people search for “Chime bank address,” “address for Chime bank,” “Chime banking address,” or “what is Chime bank address.” The answer depends on what the address is needed for.
For Chime corporate office or headquarters, use 101 California Street, Floor 5, San Francisco, CA 94111. For general Chime mail, Chime lists P.O. Box 417, San Francisco, CA 94104-0417. For direct deposit, routing number, or bank-name questions, use the bank information shown inside your Chime app or completed direct deposit form.
Chime accounts are backed by one of Chime’s partner banks, The Bancorp Bank, N.A. or Stride Bank, N.A. Your specific account may be connected to one of those banks, so do not guess the bank name or address for payroll, benefits, tax refunds, or direct deposit forms.
How to Contact Chime About a Complaint
For most Chime complaints, start with the Chime app or Help Center while logged in. Chime support can usually review account-specific problems more effectively when the issue is connected to your account, transaction, card, transfer, dispute, or support history.
Use Chime Member Services at 1-844-244-6363 if your complaint involves account access, a closed account, missing funds, unauthorized activity, a disputed transaction, a direct deposit issue, Chime debit card, Credit Builder card, Pay Anyone transfer, MyPay, SpotMe, mobile check deposit, or a problem with a mailed check.
Choose the Correct Support Route
- Corporate office or headquarters question: Use Chime’s San Francisco headquarters address listed above.
- Customer support or account help: Call 1-844-244-6363 or use chat in the Chime app.
- Direct deposit or bank-name question: Check your Chime app and completed direct deposit form for the correct partner bank and routing number.
- Unauthorized transaction or fraud concern: Contact Chime immediately through the app or phone support and disable card transactions if needed.
- Pay Anyone transfer problem: Contact Chime support quickly and document the transfer details.
- Closed account or missing check: Ask Chime for written status, mailing details, check number, replacement timeline, and case documentation.
- Credit Builder issue: Use Chime support and identify the Credit Builder account or secured credit card issue clearly.
- Investor question: Use Chime Investor Relations instead of Member Services.
- Job or HR question: Use the official Chime Careers site.
What to Have Before Contacting Chime
- Your Chime account email address and phone number
- The account or product involved, such as checking, savings, debit card, Credit Builder, MyPay, SpotMe, or Pay Anyone
- The transaction date, amount, merchant, recipient, or transfer details
- The last four digits of the card or account involved, if needed
- Direct deposit, payroll, benefits, or tax refund details if relevant
- Case numbers, support chat transcripts, screenshots, emails, or mailed letters
- A short written timeline and the resolution you are requesting
Do not post full account numbers, card numbers, Social Security numbers, passwords, PINs, one-time codes, direct deposit forms, driver’s license images, screenshots with private details, home addresses, or personal financial documents in public reviews or comment sections.
How to Escalate a Chime Complaint
Start with Chime Member Services through the app, chat, or 1-844-244-6363. Ask for a case number or written confirmation when the issue involves missing funds, unauthorized activity, account closure, a mailed check, direct deposit, a disputed charge, a Pay Anyone transfer, or a document request.
If the issue remains unresolved, follow up with a concise written timeline. Include dates, amounts, transaction details, case numbers, screenshots, support responses, and the specific resolution you want. If the issue involves a partner bank account, direct deposit, or routing number, make sure you identify whether your Chime account is associated with The Bancorp Bank, N.A. or Stride Bank, N.A.
For unresolved consumer financial issues, customers may also consider the Consumer Financial Protection Bureau complaint process. The CFPB accepts complaints about products such as checking and savings accounts, credit cards, credit reports, money transfers, prepaid cards, and other consumer financial services.
Account Holds, Closures, Missing Funds, and Mailed Checks
Some Chime complaints involve account closures, holds, missing funds, returned deposits, replacement checks, or confusion after an account review. If your account is closed or restricted, ask Chime for the reason, the expected review timeline, whether funds will be returned, how the funds will be sent, and what documents are needed.
If Chime says a check was mailed, ask for the check date, mailing address, check status, stop-payment process, replacement-check timeline, and whether the check has been cashed. Keep your own records of each support contact.
Unauthorized Activity, Disputes, and Pay Anyone Transfers
If you see unauthorized activity, report it quickly through Chime support. Chime’s Trust & Safety guidance says members should contact Chime right away if they notice unauthorized card activity. You can also use in-app controls to disable transactions on a Chime card.
Pay Anyone and other transfer issues can be difficult if money was sent to the wrong person and the recipient has already accepted or used the funds. Contact Chime immediately, document the transfer, and keep any communication with the recipient. If a transfer was caused by scam activity, also consider reporting the scam to the FTC, IC3, your local police department, or another appropriate agency.
Direct Deposit, Payroll, Benefits, and Tax Refund Issues
For direct deposit, payroll, benefits, and tax refunds, use the routing and bank information shown in your Chime app. Chime says each account is tied to one of its partner banks, so members should not guess whether to use The Bancorp Bank or Stride Bank for direct deposit.
If a deposit is missing, gather the payroll confirmation, sender trace number, deposit date, amount, employer or benefits agency name, and the direct deposit form from your Chime account. Then contact Chime support and the sender.
Chime Is Not a Bank: Partner Bank Explanation
Chime is a financial technology company. It provides the digital account experience, app, debit card access, support tools, and related financial products, while banking services are provided by partner banks.
The partner banks connected to Chime accounts are The Bancorp Bank, N.A. and Stride Bank, N.A., Members FDIC. FDIC deposit insurance coverage depends on the applicable partner bank, ownership category, and federal deposit insurance rules. Chime itself is not an FDIC-insured bank.
Scam and Fake Support Number Warning
Customers searching for Chime corporate office, Chime bank address, Chime headquarters, Chime customer service, or Chime phone number may see fake phone numbers, search ads, phishing emails, social media impersonators, and text scams.
Chime says it communicates through official channels, including emails ending in @chime.com, phone number 1-844-244-6363, and its official SMS short code for transactional messages. Chime also says it will not ask for your username, email address, or password by email, text, phone call, or social media message.
Do not share passwords, PINs, one-time codes, full card numbers, full account numbers, direct deposit forms, Social Security numbers, or bank login details with anyone who contacts you unexpectedly.
Common Reasons Customers Contact Chime Corporate Office
- Chime corporate office or headquarters address questions
- Chime bank address or banking address questions
- Direct deposit, routing number, or partner bank questions
- Account hold, closure, restriction, or missing funds complaints
- Unauthorized transaction or fraud concerns
- Pay Anyone transfer sent to the wrong person
- Credit Builder, debit card, SpotMe, MyPay, or savings account issues
- Mobile check deposit, returned deposit, or mailed check problems
- Difficulty reaching a supervisor or getting a case resolved
- Investor, media, careers, or corporate communication questions
Chime Reviews and Complaints
Customer comments visible on CorporateOfficeHeadquarters.com include complaints about accidental payments sent to the wrong person, unauthorized accounts created using a customer’s email address, difficulty handling deceased-account documents, merchant refund or Bancorp-related withdrawal disputes, account closure, missing replacement checks, and frustration with support escalation.
These reviews reflect individual experiences and may not represent every Chime member, support case, partner bank issue, transfer, dispute, or account review. When leaving a review, include the issue type, support route used, date of the problem, whether Chime provided a case number, and whether the issue was resolved. Do not post private financial information.
About Chime
Chime Financial, Inc. is a financial technology company headquartered in San Francisco, California. Chime offers app-based financial products and services such as checking access, savings, early direct deposit features, debit cards, Credit Builder, SpotMe, MyPay, Pay Anyone, account alerts, and mobile-first support.
Chime was founded in 2012 and is publicly traded under the ticker symbol CHYM. Chime’s business model is different from a traditional bank branch network because Chime is not a bank and does not operate local branches for in-person banking support.
Competitors and Related Corporate Office Pages
Chime competes with fintech companies, online banks, payment apps, prepaid card providers, credit-building products, and traditional banks. Related corporate office pages include Varo Bank Corporate Office, Cash App Corporate Office, Netspend Corporate Office, Ally Bank Corporate Office, Capital One Corporate Office, Chase Corporate Office, and Bank of America Corporate Office.
Related Resources
- Chime customer service, reviews, and complaints
- Official Chime Help Center
- Official Chime customer service contact help
- Chime bank account name help
- Chime routing number and partner bank information
- Chime Trust & Safety
- Chime phishing warning
- Chime Investor Relations
- Submit a CFPB complaint
- Report fraud to the FTC
Frequently Asked Questions About Chime Corporate Office
What is Chime’s corporate office address?
Chime’s current corporate headquarters address is 101 California Street, Floor 5, San Francisco, CA 94111.
What is Chime’s mailing address?
Chime lists a mailing address of Chime, P.O. Box 417, San Francisco, CA 94104-0417.
What is Chime’s customer service phone number?
Chime Member Services can be reached at 1-844-244-6363. Chime support is available 24/7.
Is 1-844-244-6363 Chime’s corporate office number?
No. 1-844-244-6363 is Chime Member Services / customer support. Chime says there is no customer support available at headquarters.
What is the address for Chime bank?
Chime is not a bank. For Chime headquarters, use 101 California Street, Floor 5, San Francisco, CA 94111. For mailed correspondence, Chime lists P.O. Box 417, San Francisco, CA 94104-0417. For direct deposit, use the partner bank and routing information shown in your Chime app.
Which bank name should I use for Chime direct deposit?
Use the bank name shown in your Chime app or completed direct deposit form. Chime accounts may be associated with The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
Is Chime a bank?
No. Chime is a financial technology company. Banking services are provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
How do I file a complaint with Chime?
Start with Chime support through the app, chat, or 1-844-244-6363. Ask for a case number and keep records of transactions, emails, screenshots, and support responses. If the issue remains unresolved, consider submitting a CFPB complaint when appropriate.
How do I report fraud or unauthorized activity to Chime?
Contact Chime immediately through the app or by calling 1-844-244-6363. If a Chime card is involved, disable transactions in the app if needed. Also contact your payment provider, the FTC, local law enforcement, or credit bureaus when identity theft or scam activity may be involved.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, complaint, review, and escalation information for major companies. This page was updated using official Chime, Chime investor, CSN, CFPB, and COH-visible review information where available.
Page Update Note
This Chime Corporate Office page was updated on July 4, 2026, to correct the headquarters address, clarify that 1-844-244-6363 is Member Services rather than a direct corporate office line, explain Chime’s partner bank structure, add Chime bank address and direct deposit guidance, include the provided CSN link, improve fraud and complaint routing, and summarize COH-visible review themes.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Chime Financial, Inc., Chime, The Bancorp Bank, N.A., Stride Bank, N.A., Visa, the FDIC, the CFPB, or any related company or agency. This page is for informational purposes only. Chime trademarks, names, logos, products, and services are the property of their respective owners. Contact details, support options, partner bank details, routing information, deposit insurance rules, complaint procedures, and corporate information can change. Confirm important details directly with Chime, your Chime app, your account documents, or official Chime support before sharing sensitive financial information.
Share Your Experience
Have you contacted Chime corporate office, Chime Member Services, in-app chat, fraud support, dispute support, direct deposit support, Credit Builder support, or another Chime support route? Share your experience in the comments below. Do not post private information such as full account numbers, full card numbers, Social Security numbers, passwords, PINs, one-time codes, direct deposit forms, driver’s license images, home addresses, or screenshots with personal financial details.