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Jason’s Deli, Nail found in salad. I bought a to-go salad and when I opened it there was a nail in it. WTH? I can understand a hair, but a nail?

Jason’s Deli, I visited one of your locations today, and when paying, I noticed an option to leave a tip. Curious, I asked the employee behind the counter who receives the tips, but they couldn’t provide an answer. Why wouldn’t an employee know where the tips go? Customers deserve transparency about how their contributions are distributed. Respectfully.

Jason’s Deli, Ordering experience. Subject: Feedback on Unpleasant Ordering Experience at Midland, TX Location. Dear Jason’s Deli Corporate Team, I am not usually one to write complaints or leave reviews, but after my experience at your Midland, TX location today, I feel it’s important that someone at corporate is made aware of what occurred. I was incredibly disappointed and frustrated by the service I received during what should have been a simple takeout order, especially as I was there with my 10-year-old daughter to support her school’s fundraiser for the Carver PTA. Upon arrival, we waited at the designated to-go counter for about 10 minutes, but no one came to assist us. Eventually, we joined the main ordering line, hoping someone could take our order there. When we reached the front, the employee taking orders immediately reprimanded me, stating that I should be at the to-go counter instead. I explained that we had been waiting there without any assistance, and she reluctantly agreed to take our order, making it clear she was unhappy to do so. When I mentioned that our order was part of the Carver PTA fundraiser, she stated she didn’t know how to process it, then loudly called for help from another employee. What followed was shocking and extremely unprofessional. With an irritated tone, she asked, “What the **** do you want?” I calmly replied that we’d like two salads to go. As she entered the order, I waited for a moment before continuing, but she impatiently yelled, “Is that all, or do you want anything else?” I added two soups and a Reuben sandwich, specifying no Thousand Island and substituting mustard. She seemed visibly frustrated, mentioning that the mustard substitution required a change and added that they only had stone-ground mustard. I confirmed that this was fine. After I paid, she dismissively instructed us to “get your salads and go sit at the to-go area and wait,” her tone as rude as it had been throughout the transaction. I have never had such an unpleasant ordering experience, and it was especially disappointing given the context—my daughter was with me, and we were there to support her school. Had it not been for her presence and the fundraiser, I would have walked out. I’m shocked that this employee represents Jason’s Deli in any capacity. I sincerely hope this feedback is taken seriously, as no customer should be treated this way. I trust that appropriate action will be taken to ensure this type of experience does not happen to others. Thank you for taking the time to read my concerns.

Jason’s Deli, No more support for Military. Jason’s Deli, doesn’t support the Veterans anymore. WOW, The manager was very rude. This place I will not be supporting them anymore either.

I have visited your store at Westheimer Road and Gessner 5 times now to get to go orders. Each time something is missing. Last night I and my wife went to the store to order. She thinks I mess up the orders but she did the ordering she even had the Manager take the food out of the bag and check it. He said the order was correct. Sure enough when we got home it was missing one item. I called the store spoke to the Manager and was not satified with his answer. I will Not be going back to any location again. Training is needed.