Firehouse Subs is an international fast-casual restaurant chain known for hot specialty subs, steamed meats and cheeses, catering, online ordering, and its support of first responders through the Firehouse Subs Public Safety Foundation.
Consumers commonly search for the Firehouse Subs corporate office address or phone number when they need help with an incorrect order, missing food, refund, restaurant employee interaction, food-quality concern, Firehouse Rewards account, gift card, catering purchase, app problem, delivery order, or another unresolved customer-service complaint.
How to Contact Firehouse Subs Corporate Office
Firehouse Subs moved its Jacksonville corporate team to a new Restaurant Support Center in 2025. Older websites and directories may still display the company’s former Gran Bay Parkway headquarters.
- Company and Brand Name: Firehouse Subs
- Franchisor: Firehouse of America, LLC
- Current Firehouse Subs Headquarters: 4600 Touchton Road E., Building 100, Suite 300, Jacksonville, FL 32246
- Former Headquarters: 12735 Gran Bay Parkway W., Suite 150, Jacksonville, FL 32258
- Firehouse Subs Corporate Phone Number: 1-904-886-8300
- Customer Support Form: Contact Firehouse Subs Support
- Customer Help Center: Firehouse Subs Support
- Official Website: FirehouseSubs.com
- Restaurant Locator: Find a Firehouse Subs Location
- Firehouse Rewards: Firehouse Rewards Information
- Missing Rewards Points: Claim Firehouse Rewards Points
- Gift Card Support: Firehouse Subs Gift Card Help
- Gift Card Balance: Check a Firehouse Subs Gift Card Balance
- Careers: Firehouse Subs Careers
- Franchise Inquiries: 1-877-887-8330
- Franchise Website: Firehouse Subs Franchising
- Parent Company: Restaurant Brands International Inc.
- Parent Company Stock Symbol: NYSE and TSX: QSR
Firehouse Subs does not prominently publish a general customer-service email or a separate national guest-support telephone number on its current contact page. The company directs most restaurant, order, rewards, app, and guest-experience concerns through its online support system.
The toll-free numbers 1-800-388-3473 and 1-888-289-6185 continue to appear in older directories. Because they are not prominently presented as current support numbers on the official Firehouse Subs website, consumers should use the current support form or contact the restaurant involved before relying on those numbers.
How to Escalate a Firehouse Subs Complaint
The most effective complaint process depends on whether the issue involves a restaurant visit, pickup order, delivery, catering purchase, Firehouse Rewards account, gift card, food-quality concern, or independently owned franchise location.
- Contact the Firehouse Subs restaurant where the purchase or incident occurred and ask to speak with the manager or general manager.
- Keep the receipt, order number, restaurant address, visit date, approximate time, photographs, delivery confirmation, and names of employees involved.
- Clearly explain what happened and state the resolution you are requesting, such as replacement food, a refund, rewards adjustment, gift-card correction, or management response.
- If the restaurant does not resolve the matter, submit the official Firehouse Subs support form and select the subject that most closely matches the concern.
- Include the specific restaurant location because most Firehouse Subs restaurants are independently owned and operated by franchisees.
- Ask for a support case or reference number and retain screenshots or copies of the submission and any response.
- If the matter remains unresolved, request review by the franchise owner, area representative, regional operations team, or appropriate corporate support department.
For an order placed through DoorDash, Uber Eats, Grubhub, or another delivery company, review the receipt to determine which business processed the payment. Customers may need to contact both Firehouse Subs and the delivery provider.
For a food-quality or sanitation concern, retain the receipt, packaging, photographs, and a description of what occurred. Serious or immediate food-safety concerns may also be reported to the appropriate local health department.
Do not publish complete payment-card numbers, gift-card numbers, account passwords, home addresses, employee identification numbers, or other sensitive personal information in a public review.
About Firehouse Subs
Firehouse Subs was founded in Jacksonville, Florida, in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen. Their family had a long history of fire and police service, which influenced the company’s name, restaurant décor, menu terminology, and community-service mission.
The brothers opened the first Firehouse Subs restaurant with a focus on large, hot submarine sandwiches made with steamed meats and cheeses. The company began franchising in 1995 and expanded throughout the United States before entering Canada and additional international markets.
- Founded: 1994
- Founders: Chris Sorensen and Robin Sorensen
- Headquarters: Jacksonville, Florida
- President: Mike Hancock
- Parent Company: Restaurant Brands International
- Restaurant Count: More than 1,400 locations worldwide
- Franchisees: More than 400 franchise operators
- Business Model: Primarily independently owned franchise restaurants
- Primary Products: Hot subs, cold subs, salads, sides, desserts, drinks, kids’ meals, and catering
- Major Markets: United States, Canada, Puerto Rico, and selected international countries
Who Owns Firehouse Subs?
Firehouse Subs is owned by Restaurant Brands International Inc., commonly known as RBI.
RBI completed its acquisition of Firehouse Restaurant Group in December 2021. Firehouse Subs joined a restaurant portfolio that also includes Burger King, Popeyes, and Tim Hortons.
Restaurant Brands International is publicly traded under the symbol QSR on both the New York Stock Exchange and Toronto Stock Exchange.
Although RBI owns the brand and franchising system, Firehouse Subs continues to maintain its headquarters and Restaurant Support Center in Jacksonville, where the chain was founded.
Who Is the President of Firehouse Subs?
Mike Hancock is president of Firehouse Subs. He was appointed president in 2023 after serving as the brand’s chief operating officer.
Hancock previously held leadership positions involving Tim Hortons and Burger King. His responsibilities include restaurant growth, franchise relationships, operations, menu strategy, guest experience, and development in the United States and Canada.
Firehouse Subs does not currently use the title of chief executive officer for its brand leader in the same way that an independent company might. The senior operating leader of Firehouse Subs is its president, while Restaurant Brands International maintains its own corporate CEO and executive team.
How Many Firehouse Subs Restaurants Are There?
Firehouse Subs reports more than 1,400 restaurants worldwide.
The majority of locations operate in the United States and Canada, although the company has expanded into additional markets including Puerto Rico, Switzerland, Mexico, Albania, the United Arab Emirates, and Brazil.
The total number of restaurants can change as franchises open, close, relocate, or transfer ownership. Customers should use the official restaurant locator to verify whether a particular location remains open and to confirm its hours and telephone number.
Are Firehouse Subs Restaurants Franchised?
Most Firehouse Subs restaurants are independently owned and operated by franchisees.
Franchise owners are generally responsible for:
- Hiring and supervising restaurant employees
- Local restaurant management
- Food preparation and order accuracy
- Refunds and replacements
- Restaurant cleanliness and maintenance
- Local operating hours
- Delivery arrangements
- Compliance with local health and employment requirements
Firehouse Subs and Restaurant Brands International provide the brand, trademarks, menu standards, recipes, technology, training, marketing, supply systems, rewards program, and franchise support.
This ownership structure means that a local franchise owner may need to approve a refund or employment-related resolution even when a complaint is initially submitted through corporate support.
Firehouse Subs Menu and Ordering
Firehouse Subs is best known for hot subs made with meats and cheeses that are steamed before being placed on a toasted roll.
Menu items vary by restaurant but may include:
- Hook & Ladder
- Firehouse Meatball
- Firehouse Italian
- Turkey Bacon Ranch
- New York Steamer
- Smokehouse Beef & Cheddar Brisket
- Club on a Sub
- Engineer
- Steak and cheese subs
- Chicken subs
- Cold subs
- Salads
- Soups and chili at selected locations
- Kids’ meals
- Chips, cookies, brownies, and beverages
Customers can order at the restaurant, through FirehouseSubs.com, through the Firehouse Subs app, or through participating third-party delivery services.
Prices, menu availability, promotions, and delivery options may vary by restaurant and franchise owner.
Firehouse Subs Refunds and Incorrect Orders
Customers who receive an incorrect, incomplete, damaged, or unsatisfactory order should contact the restaurant promptly.
When requesting a refund or replacement, have the following available:
- Restaurant location
- Receipt or order number
- Date and time of purchase
- Items ordered
- Items received
- Photographs when useful
- Payment method
- Delivery-company information, if applicable
If the restaurant agrees to issue a refund, ask how the refund will be processed and how long it should take to appear. A refund involving a third-party delivery service may have to be issued by that service rather than the restaurant.
Keep written confirmation of any promised refund, replacement, credit, or rewards adjustment.
Firehouse Rewards and App Support
Firehouse Rewards allows members to earn points on qualifying purchases and redeem eligible rewards. Members may also receive promotional offers, birthday rewards, app-only deals, and access to online ordering.
Customers experiencing missing points, an unavailable reward, account-access trouble, duplicate accounts, or an app-order problem should retain:
- The receipt
- The account email address
- The restaurant location
- The purchase date
- The order number
- Screenshots showing the missing points or error
Firehouse Subs provides a point-claim page for eligible purchases. Program terms, earning rates, reward values, expiration rules, and participating locations may change.
Never post an account password or complete payment-card number when requesting rewards support.
Firehouse Subs Gift Cards
Firehouse Subs sells physical and digital gift cards. Customers can use the official website to purchase cards, check balances, and review gift-card support topics.
For a gift-card problem, retain the purchase receipt, activation confirmation, partial card number, balance information, and details about the attempted transaction.
Do not publish the complete gift-card number, PIN, or security code in a public comment or email.
Firehouse Subs Catering
Participating Firehouse Subs restaurants offer catering for offices, schools, public-safety events, parties, meetings, and other gatherings.
Catering options may include sub platters, boxed lunches, salads, dessert trays, drinks, and other group meals.
For a large or time-sensitive catering order, customers should confirm:
- The restaurant preparing the order
- Pickup or delivery time
- Minimum purchase requirements
- Delivery fees and gratuities
- Order-change and cancellation deadlines
- Allergy or dietary requests
- Who is responsible for delivery
- The refund policy
Retain the written order confirmation and contact the restaurant immediately if an item is missing or delayed.
Firehouse Subs Public Safety Foundation
The Firehouse Subs Public Safety Foundation is a separate nonprofit organization supported by Firehouse Subs, restaurant guests, franchisees, suppliers, and other donors.
The Foundation was established in 2005 and provides grants for lifesaving equipment, training tools, emergency vehicles, protective equipment, and other resources used by first responders and public-safety organizations.
Firehouse Subs reported in 2026 that the Foundation had awarded more than $107 million to first responders across North America.
A portion of purchases at participating U.S. Firehouse Subs restaurants supports the Foundation under the company’s current charitable promotion. Customers may also encounter donation canisters, round-up requests, and fundraising events at participating restaurants.
The Foundation is legally separate from the restaurant company. Questions about grants, donations, nonprofit records, or public-safety partnerships should be directed to the Foundation rather than ordinary restaurant guest support.
Firehouse Subs Reviews, Complaints and Customer Feedback
Reviews submitted to CorporateOfficeHeadquarters.com describe both positive and negative experiences involving Firehouse Subs restaurants, food preparation, employees, managers, cleanliness, refunds, and the company’s support process.
Complaint themes currently visible on the page include:
- Incorrectly prepared orders: A customer reported receiving a sandwich that was not prepared as requested and experiencing difficulty obtaining help or a refund.
- Difficulty contacting support: One reviewer said a support link used at the time returned an error, making it harder to reach the company.
- Long waits and being ignored: A customer described waiting at a restaurant without being greeted or having an order taken.
- Employee interactions: Some reviewers described employees or cashiers as rude, dismissive, or insufficiently trained.
- Manager availability: One review raised concerns about being unable to reach a manager during or after a restaurant visit.
- Restaurant cleanliness: A customer described unsanitary restroom conditions at a particular location.
- Food-handling concerns: One reviewer alleged that drink-service components were dropped on the floor and returned to use without being properly cleaned.
- Positive employee service: A customer praised employees at an El Paso restaurant for being consistently thoughtful, kind, and helpful.
These reviews represent individual customer accounts involving particular locations. They do not establish conditions across the entire Firehouse Subs system.
Experiences can vary significantly because restaurants have different franchise owners, managers, staffing levels, training, operating hours, and local procedures.
As new reviews are submitted, this section can be updated to identify broader complaint trends involving order accuracy, refunds, restaurant cleanliness, rewards, delivery, app performance, and corporate follow-up.
Firehouse Subs Competitive Landscape
Firehouse Subs competes in the sandwich, fast-casual, takeout, catering, and food-delivery markets. Customers often compare chains based on food quality, portion size, price, speed, menu selection, app features, loyalty rewards, catering, and restaurant service.
Three of Firehouse Subs’ largest competitors include:
- Subway Corporate Office – Subway competes through customizable sandwiches, a large global franchise network, digital ordering, delivery, catering, and value promotions.
- Jersey Mike’s Corporate Office – Jersey Mike’s competes through sliced-to-order meats, hot cheesesteaks, cold subs, loyalty rewards, catering, and rapid franchise expansion.
- Jimmy John’s Corporate Office – Jimmy John’s competes through cold sandwiches, delivery, pickup, catering, online ordering, and a large franchise network.
Firehouse Subs also competes with broader fast-casual and deli chains, including:
- Panera Bread Corporate Office – Panera competes through sandwiches, soups, salads, bakery products, catering, digital ordering, delivery, and a rewards program.
- McAlister’s Deli Corporate Office – McAlister’s competes through sandwiches, salads, soups, baked potatoes, catering, sweet tea, and franchise-operated restaurants.
Other competitors include Potbelly, Schlotzsky’s, Jason’s Deli, Which Wich, Quiznos, PrimoHoagies, Honey Baked Ham, local delis, and independent sandwich shops.
Related Sandwich and Restaurant Corporate Office Pages
- Subway Corporate Office
- Jersey Mike’s Corporate Office
- Jimmy John’s Corporate Office
- Panera Bread Corporate Office
- McAlister’s Deli Corporate Office
- Schlotzsky’s Corporate Office
- Jason’s Deli Corporate Office
- Honey Baked Ham Corporate Office
Related Restaurant Brands International Companies
Additional Firehouse Subs Customer Resources
- Submit a Firehouse Subs Support Request
- Find a Restaurant and Local Phone Number
- Firehouse Rewards Information
- Claim Missing Firehouse Rewards Points
- Check a Firehouse Subs Gift Card Balance
- Firehouse Subs Frequently Asked Questions
- Firehouse Subs Public Safety Foundation
- Search Firehouse Subs Jobs
- Firehouse Subs Franchise Information
Frequently Asked Questions About Firehouse Subs
Where is the Firehouse Subs corporate office?
Firehouse Subs is headquartered at 4600 Touchton Road E., Building 100, Suite 300, Jacksonville, FL 32246.
Is Firehouse Subs still headquartered on Gran Bay Parkway?
No. Firehouse Subs moved from 12735 Gran Bay Parkway to its new Touchton Road Restaurant Support Center in April 2025.
What is the Firehouse Subs corporate phone number?
The corporate telephone number commonly associated with Firehouse Subs is 1-904-886-8300. Restaurant and order complaints should generally begin with the local restaurant or official customer-support form.
What is the Firehouse Subs customer-service phone number?
Firehouse Subs currently emphasizes its online support form rather than prominently publishing a separate national guest-support telephone number. Older directories may list toll-free numbers that should be verified before use.
How do I file a complaint with Firehouse Subs?
Begin with the manager of the restaurant involved. If the concern is not resolved, submit the official Firehouse Subs support form and include the restaurant location, visit date, order number, receipt, photographs, and requested resolution.
How do I request a Firehouse Subs refund?
Contact the restaurant that processed the purchase. For an order placed through a delivery company, also contact that provider. Keep the receipt, order number, and written confirmation of any promised refund.
Who owns Firehouse Subs?
Firehouse Subs is owned by Restaurant Brands International, which also owns Burger King, Popeyes, and Tim Hortons.
Who is the president of Firehouse Subs?
Mike Hancock is president of Firehouse Subs.
Who founded Firehouse Subs?
Firehouse Subs was founded in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen.
How many Firehouse Subs locations are there?
Firehouse Subs reports more than 1,400 restaurants worldwide.
Are Firehouse Subs restaurants independently owned?
Most Firehouse Subs restaurants are independently owned and operated by franchisees.
How do I contact a specific Firehouse Subs restaurant?
Use the official restaurant locator to find the location’s address, telephone number, hours, menu, ordering options, and available services.
How do I report missing Firehouse Rewards points?
Use the official point-claim page or support form. Keep the receipt, purchase date, restaurant location, account email, and screenshots.
How do I contact Firehouse Subs about a gift card?
Use the gift-card support section of FirehouseSubs.com. Keep the receipt and partial card number, but do not publish the complete card number or PIN.
How do I report a food-safety concern?
Notify the restaurant manager and submit the corporate support form. Keep the receipt, photographs, packaging, and product details. Serious concerns may also be reported to the local health department.
How do I apply for a Firehouse Subs job?
Visit the Firehouse Subs careers website or contact the individual restaurant. Hiring practices may vary because most restaurants are independently owned franchises.
How do I open a Firehouse Subs franchise?
Visit the official franchise website or call 1-877-887-8330 to request information about qualifications, available markets, investments, development agreements, and training.
Is the Firehouse Subs Public Safety Foundation part of the restaurant company?
The Foundation is a separate nonprofit organization. Firehouse Subs is its largest corporate supporter, but Foundation grants and donations are handled separately from restaurant customer service.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The website also provides a place where consumers can share reviews, complaints, photographs, compliments, and the outcomes of their customer-service experiences. These submissions can help identify recurring concerns involving orders, restaurant service, food quality, refunds, rewards, management, and franchise operations.
Corporate addresses, telephone numbers, restaurant locations, ownership structures, and support procedures can change. Visitors should verify important information through Firehouse Subs before mailing documents, sharing personal information, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Firehouse Subs, Firehouse of America, LLC, Firehouse Restaurant Group, Restaurant Brands International, the Firehouse Subs Public Safety Foundation, or any Firehouse Subs franchise owner.
Firehouse Subs, Hook & Ladder, Firehouse Rewards, Firehouse Subs Public Safety Foundation, and related names and logos are trademarks of their respective owners. Corporate and restaurant information is believed to be accurate at the time of publication but may change without notice.
Reviews and comments represent the opinions and experiences of individual visitors and do not necessarily reflect the views of CorporateOfficeHeadquarters.com. Allegations contained in consumer reviews have not necessarily been independently verified.
Share Your Firehouse Subs Experience
Have you contacted Firehouse Subs support, worked with a restaurant manager, requested a refund, used Firehouse Rewards, placed a catering or delivery order, or attempted to escalate a complaint? Share your experience below.
When leaving a review, consider mentioning the restaurant location, approximate visit date, order method, type of concern, customer-service channel used, whether the company responded, and whether the issue was resolved.
Do not include payment-card numbers, passwords, complete order numbers, gift-card numbers, home addresses, employee identification numbers, or other sensitive personal information.