Reach Whirlpool Corporate Office 

Whirlpool, Urgent Complaint: Appalling Service a by Whirlpool (Refrigerator Door Damaged).I am extremely frustrated with the lack of response from your Ranchi service center. It’s been over three weeks, and despite multiple calls and texts, I have received no communication. I will be highlighting several points in my complaint to the court: 1. Lack of Response: No replies to my attempts to contact the service center. 2. Duration of Delay: It has been over three weeks without resolution. 3. Mental Distress: The ongoing lack of service has caused significant stress. 4. Damage to Appliances: My refrigerator has not been working properly. 5. Food Loss: I had to dispose of all the food that was in the refrigerator due to its malfunction. If I do not hear from you soon, I will proceed with lodging this complaint. I hope to receive a prompt response. Dear Whirlpool Customer Service Team, I am compelled to bring to your attention the utterly disgraceful service I have been subjected to, primarily due to the gross incompetence and negligence of your representative, Mr. Basukinath Kumar, from the Ranchi service station. Over the past four months, I have endured repeated issues with my Whirlpool double-door bottom-mounted freezer refrigerator, with nothing but mismanagement, deceit, and lack of professionalism in every interaction. To recount the ordeal: the refrigerator I purchased around two to three years ago began experiencing cooling issues over a year ago. In June, a technician visited and charged me ₹750 + ₹4500 for a so-called “component replacement.” This fix lasted a mere month before the problem resurfaced in July. Upon contacting customer care, another technician arrived, only to inform me that there was no record of the previous service. This means that the first service, which I paid for, wasn’t even registered—a clear case of fraudulent activity. I was then directed to Mr. Basukinath, whose behavior has been nothing short of unprofessional and reprehensible. He asked me to send my refrigerator to the service center at my own cost, which I had no choice but to do. Despite assurances, there was no update for a week. When I tried contacting Mr. Basukinath, I was met with a wall of silence, forcing me to make 20-30 calls just to get a response. This pattern of avoidance and negligence continued throughout my dealings with him. When I finally managed to get through to him, he claimed there was a gas leak and demanded an additional ₹1978 for repairs. Upon the refrigerator’s return, I found it severely damaged, with scratches all over the door. When I confronted Mr. Basukinath about the damage his team caused, he dismissed it with a cavalier, “Itna chalta hai, Sir,” as if this level of carelessness is acceptable in your company. Not only was my refrigerator mishandled, but I was charged an additional ₹2000 for the repair, plus ₹350 for delivery. Following this, your technician recommended that I install a stabilizer, costing me ₹4500, to supposedly prevent future issues. Despite taking all these unnecessary steps, the refrigerator once again stopped working on September 15th. When I tried contacting Mr. Basukinath, he predictably ignored my calls until the following day, citing the Eid festival as an excuse for inaction. Even when the technician eventually visited on September 17th, he inspected the refrigerator and left without giving any explanation. After multiple follow-ups, I was met with more dismissiveness from Mr. Basukinath, who continued to dodge my calls with lame excuses like, “Abhi busy hai,”, “Area Manager ke saath hai” or, “Samaan hoga tab batayenge.” His deliberate avoidance and refusal to address the issue not only showcase his utter incompetence but also reflect the pathetic state of customer service Whirlpool offers through representatives like him. Mr. Basukinath has consistently lied, avoided responsibility, and shown no regard for the customer’s concerns. I have paid nearly ₹8000 for absolutely nothing but frustration, damage to my appliance, and disrespect. This is not just a technical issue; this is a blatant disregard for your customers’ time, money, and trust. Mr. Basukinath’s behavior has been disgraceful, and I hold him solely responsible for the damages and the pathetic level of service I have received. I am attaching the photographs of my refrigerator before and after the mishandling, along with all the service bills. I demand immediate action to rectify the damage caused by your staff, specifically by Mr. Basukinath. If I do not receive a satisfactory resolution, I will not hesitate to escalate this issue. I have a platform page of 1.7 million followers across social media, and I will ensure this horrendous experience is made public. Furthermore, I am fully prepared to take legal action for the damage, fraudulent charges, and harassment I have endured. Be assured, this will not end here unless I receive justice. I expect a prompt resolution to this issue, and any further delay will only intensify my resolve to expose this situation publicly and legally. Sincerely,

Whirlpool and Maytag washing machines rust issues – Less than 6 years old. I purchased a new Maytag Top Load Commercial Technology in December 2018 to replace a Whirlpool Top Load which was only 7 years old. Now dealing with exact same problem – rust & paint finish peeling by the bleach dispenser. Machine works fine, just frame is rusting & particles are getting in the washer & rust stains are appearing on my clothes. Looks like Whirlpool has a real lemon issue with their washers & rust. Of course, this type of problem would only be covered in the first 30 days. After that, it is the consumer’s responsibility. Whirlpool will not do anything to handle other than a 15-20% discount towards new machine (no guarantee this won’t happen again). Now I am also concerned that I just purchased a Maytag for my daughter $900+ —- should I return as the same issue will happen (probably will)? Obviously, Whirlpool is very aware of this issue as several consumers have expressed the same issue – now I’m experiencing it twice! If this can be addressed, Whirlpool should handle the expense.

Lemon from day ONE! Bought a new Whirlpool refrigerator from Lowe’s in Leesburg, Florida in November went out of town & my son called saying making a horrible noise. Lowe’s said was over 48 hrs & couldn’t return had to go through Flamingo Service. Been 7 trips working on this NEW refrigerator & now not cooling at all!! I’m going for radiation treatments & also have a disabled son I take care of, No one cares & Whirlpool Corporate not answering any emails. I waited yesterday from 7-10:30 am for Service to only find out when I called at 11:00 that no one’s coming, he’s sick. Been nice to call instead of me canceling my doctors appointment & waiting all morning for a no show. I’ve been without a working refrigerator since his last visit before Memorial Day when Josh said alls well, it’s fixed give it 10 hrs to cool. I had to go buy a mini frig since all of ours meds need refrigeration!! Absolutely Ridiculous to put a 74 year old through all this & it’s still not cooling at all. Corporate could care less, I’ve texted 2x and no reply. It would have cost them less $$ to replace instead of over 7 service calls & it’s still Not Fixed!!! Ridiculous

Whirlpool 4 door Refrigerator Non-Fingerprint SS. I am writing to inform you that my Whirlpool 4dr Refer non-fingerprint for $2609.00 is a lemon and I am requesting that I be reimbursed for the refrigerator and the parts and repairs. Purchased from Blink Appliance and Kitchens, 2717 Glenwood Lansing Road, Lynwood, IL 60438, 708-889-1860. The model number is WRY986SIHZ. Purchased 4-16-2019.

Pro Appliance, 710 65th Avenue, Suite H, Schererville, IN, 219-661-7767, suggested I write to you to start a “lemon” replacement file so that I can be compensated. I have been a customer of yours for many years and have had other excellent products from you, including washers, dryers, stoves and other refrigerators.

The first time the refrigerator stopped running and not making ice was 4-2022 at that time it was 2 years old. Tri Quality Service, 5620 Jaskula Lane, Schererville, IN 46375, 219-781-0555 came out on 4-29-2022 and replaced the main high voltage board:

379.95

70.00 labor

95.00 service call

544.75 total.

It continued to go off, not make ice and then I called Appliance Pro on 1-26-2023. Appliance Pro repaired it and replaced power supply board for 300.15 on January 26, 2023.

On 2-24-2023 called Appliance Pro and they ordered harness, side adapter wire harness, for $358.87 and waited until 11-27-23 for that part.

After paying $444.08 to Appliance Pro to have WPL APW10830288, for $322.50, plus service call, 99.00 and tax 22.58 the refrigerator shut off, stopped making ice and I am forced to unplug it ad plug it back in to restart it.

Appliance Pro has been very helpful, but I don’t want to pay any more money to make ice and prevent the refrigerator from shutting off.

Please replace the refrigerator and repairs for a total of 4256.85, 2609 for the refrigerator and $1647.85 for the parts, service and repairs mentioned above. At the present time the refrigerator is still not making ice and continues to shut off.

It is terrible not to have a reliable appliance after having such trust in Whirlpool for over 30 years.

Thank you in advance for your consideration.

What a surprise when my lights failed in my side by side refrigerator and will be $200 each for replacement! No more whirlpool products for me. I’m sharing with friends also!