Pollo Tropical is a Miami-based fast-casual restaurant chain known for Caribbean-inspired grilled chicken, mojo pork, rice, beans, plantains and other regional dishes. Customers searching for the Pollo Tropical corporate office, headquarters address, corporate phone number, complaint assistance or careers information can use the current contact details below.
Pollo Tropical Corporate Office and Contact Information
- Company / Brand: Pollo Tropical
- Operating Company: Pollo Operations, Inc.
- Parent-Company Context: Pollo Tropical is part of Authentic Restaurant Brands
- Pollo Tropical Corporate Office Address: 7255 Corporate Center Drive, Suite C, Miami, FL 33126, USA
- Commonly Listed Pollo Tropical Corporate Phone Number: 1-305-670-7696
- Official Pollo Tropical Customer Service Number: 1-866-769-7696
- Customer Contact Email: cu*************@***********al.com
- Pollo Tropical Contact Form: Submit a General Inquiry
- Frequently Asked Questions: Pollo Tropical FAQs
- Restaurant Locations: Find a Pollo Tropical
- Pollo Tropical Careers: Search Current Job Openings
- Official Website: PolloTropical.com
Where Is Pollo Tropical Headquarters?
Pollo Tropical headquarters is located at:
Pollo Tropical Corporate Office and Headquarters
7255 Corporate Center Drive, Suite C
Miami, FL 33126
United States
Some business directories describe the same property as 7255 NW 19th Street, Suite C. Pollo Tropical’s own legal information uses Corporate Center Drive, so that is the preferred address for this page.
The headquarters address is intended for corporate correspondence. Customers needing immediate help with an order, refund or restaurant visit should normally contact the restaurant involved or use Pollo Tropical customer service before mailing the corporate office.
Choose the Correct Pollo Tropical Contact Route
- Restaurant visit or pickup order: Contact the restaurant manager first, then call 1-866-769-7696 or submit the official contact form if the issue remains unresolved.
- Website or app order: Contact the restaurant that fulfilled the order and retain the order confirmation, restaurant location and payment record.
- Third-party delivery: Contact the delivery service for delivery-status, credit or refund questions and notify Pollo Tropical separately about food or restaurant-service concerns.
- MyPollo Rewards or app assistance: Use the customer-service number, official form or cu*************@***********al.com.
- Catering: Call 1-866-769-7696 and select the catering option when available.
- Restaurant address or local phone number: Use the official location directory.
- Job application: Search and apply through the official Pollo Tropical careers portal.
- Corporate correspondence: Write to the Miami headquarters or call the commonly listed corporate number at 1-305-670-7696.
How to File a Pollo Tropical Complaint
For a Pollo Tropical complaint involving a specific restaurant, begin with the restaurant manager when practical. Restaurant-level staff may be able to review the transaction, verify the order and address a missing item, incorrect order or immediate service problem.
If further review is needed:
- Identify the complete restaurant address or location.
- Gather the receipt, order number, delivery confirmation or app transaction.
- Record the visit or order date and approximate time.
- Describe what happened without including unrelated personal information.
- State the resolution requested, such as a response, replacement, refund review or management follow-up.
- Submit the details through Pollo Tropical’s official contact form or call 1-866-769-7696.
- Save the submission confirmation and any case or reference number.
Pollo Tropical’s terms state that customers dissatisfied with an online order should contact the restaurant that fulfilled it. If a third-party delivery platform collected the payment, that platform may need to process any delivery credit or refund.
Pollo Tropical Careers in Miami and Other Locations
Pollo Tropical advertises restaurant and corporate employment opportunities through its official Workday careers portal. Available positions may include team-member, cook, cashier, shift-leadership, restaurant-management, support-office and corporate roles.
Applicants looking for Pollo Tropical careers in Miami should use the location filters in the official job portal. Pollo Tropical does not prominently publish a general Human Resources phone number for applicants. Application status and hiring questions should be handled through the careers portal or the contact information included with a specific job listing.
Current employees should use their internal manager, Human Resources, payroll or employee-support channels for private employment matters.
About Pollo Tropical and Its Ownership
Pollo Tropical was founded in Miami in 1988. The brand specializes in Caribbean-inspired fast-casual food, including citrus-marinated grilled chicken, mojo pork, rice, beans, plantains and other freshly prepared dishes.
Pollo Tropical was previously operated as the principal restaurant brand of Fiesta Restaurant Group. In October 2023, Authentic Restaurant Brands completed its acquisition of Fiesta Restaurant Group, taking the business private. Pollo Tropical now operates within the Authentic Restaurant Brands portfolio.
The brand’s Miami origins and grilled-chicken menu place it in competition with regional Latin-inspired restaurants, chicken chains, fast-casual concepts and traditional quick-service restaurants.
Pollo Tropical Competitors and Related Corporate Office Pages
Customers comparing restaurant-company contacts, complaint procedures and headquarters information may also find these related COH pages helpful:
- El Pollo Loco Corporate Office – a grilled-chicken restaurant chain with Mexican-inspired menu offerings
- Taco Cabana Corporate Office – a regional fast-casual chain offering Tex-Mex food
- Church’s Chicken Corporate Office – a major quick-service chicken restaurant brand
- Boston Market Corporate Office – a restaurant chain associated with rotisserie chicken and homestyle meals
Pollo Tropical Reviews and Complaints
There are currently no Pollo Tropical reviews published on this CorporateOfficeHeadquarters.com page. Readers are invited to be the first to share a factual, firsthand experience involving a restaurant visit, pickup or delivery order, catering purchase, rewards account, customer-service contact or corporate complaint.
A helpful review identifies the general restaurant location, approximate date, type of order or interaction, steps taken to resolve the concern and whether Pollo Tropical responded. Positive experiences and constructive suggestions are also welcome.
Reviews represent individual customer opinions and should not be interpreted as universal facts about every Pollo Tropical restaurant, employee, manager or corporate response.
Pollo Tropical Corporate Office FAQs
Where is the Pollo Tropical corporate office located?
Pollo Tropical headquarters is located at 7255 Corporate Center Drive, Suite C, Miami, FL 33126.
What is the Pollo Tropical corporate office phone number?
The commonly listed Pollo Tropical corporate office phone number is 1-305-670-7696. The company’s current contact page directs customer-service matters to its toll-free number and online inquiry form.
What is the Pollo Tropical customer service number?
The official Pollo Tropical customer service number is 1-866-769-7696.
How do I file a Pollo Tropical complaint?
Contact the restaurant involved first when possible, then call customer service or submit the official online inquiry form. Include the location, order number, date, receipt details and requested resolution.
How can I find Pollo Tropical careers in Miami?
Use the official Pollo Tropical Workday careers portal and filter the available positions by Miami or another preferred location.
Official Pollo Tropical Resources
- Official Pollo Tropical Website
- Pollo Tropical Contact Form
- Pollo Tropical Frequently Asked Questions
- Pollo Tropical Restaurant Directory
- Pollo Tropical Careers
- Pollo Tropical Terms of Use and Corporate Address
- Pollo Tropical at Authentic Restaurant Brands
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office information, headquarters addresses, phone numbers, complaint guidance and a public forum for customers to share reviews and positive or negative experiences. Contact details and company information are checked against current official and authoritative sources when a page is updated.
Page Update Note
This page was updated in August 2026 with the current Miami headquarters address, official customer-service number, clarification of the commonly listed corporate phone number, active complaint and careers links, current ownership information, image cleanup and an accurate review-status statement.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Pollo Tropical, Pollo Operations, Inc., Fiesta Restaurant Group, Authentic Restaurant Brands or any individual Pollo Tropical restaurant. This page is provided for informational, review and complaint purposes. Contact information, restaurant operations, employment opportunities and support procedures can change; verify important details directly with Pollo Tropical.