El Pollo Loco is a fire-grilled chicken restaurant company headquartered in Costa Mesa, California. Customers commonly search for the El Pollo Loco corporate office when they need the headquarters address, corporate phone number, guest-support form, restaurant complaint process, refund assistance, Loco Rewards help, gift-card support, employment information, or a way to escalate an unresolved concern.
El Pollo Loco’s Corporate Support Center is an administrative office and is not a restaurant or walk-in customer-service location.
El Pollo Loco Corporate Office and Contact Information
- Company: El Pollo Loco Holdings, Inc.
- Operating Company: El Pollo Loco, Inc.
- El Pollo Loco Corporate Office Address: 575 Anton Boulevard, Suite 1100, Costa Mesa, CA 92626, USA
- El Pollo Loco Corporate Phone Number: 1-714-599-5000
- Customer Complaints and Guest Feedback: Submit an El Pollo Loco Support Request
- Restaurant Locator and Local Phone Numbers: Find an El Pollo Loco Restaurant
- Online Ordering: Order from El Pollo Loco
- Loco Rewards: Loco Rewards Information
- Gift Cards and Gift-Card Support: El Pollo Loco Gift Cards
- Restaurant and Corporate Careers: El Pollo Loco Careers
- Investor Relations: El Pollo Loco Holdings Investor Relations
- Investor Email: in*******@*********co.com, for investor inquiries only
- Stock Symbol: Nasdaq: LOCO
- Official Website: ElPolloLoco.com
Where Is El Pollo Loco Headquarters?
El Pollo Loco’s headquarters and Corporate Support Center are located at:
El Pollo Loco Holdings, Inc.
575 Anton Boulevard, Suite 1100
Costa Mesa, CA 92626
United States
El Pollo Loco’s corporate telephone number is 1-714-599-5000.
The Anton Boulevard office supports corporate administration, company leadership, restaurant operations, franchising, legal matters, finance, technology, marketing, employment, and other business functions. It is not a normal restaurant, refund counter, catering pickup location, or walk-in complaint department.
What Is the El Pollo Loco Corporate Phone Number?
The El Pollo Loco corporate office phone number is 1-714-599-5000. This is the company’s headquarters telephone number and should not be described as a dedicated customer-service, refund, complaint, payroll, or Human Resources hotline.
For most restaurant complaints, incorrect orders, missing items, food-quality concerns, delivery problems, app issues, or Loco Rewards questions, use the local restaurant and El Pollo Loco’s official Contact Us form.
The older 1-877-ELPOLLO / 1-877-375-4968 number continues to appear in third-party directories. Because El Pollo Loco’s current customer-facing website does not prominently publish that number, customers should use the current online support form instead.
Choose the Correct El Pollo Loco Support Route
- Current or same-day restaurant order: Contact the restaurant that prepared the order. Use the official location directory to find its telephone number.
- Missing, incorrect, cold, or poorly prepared food: Contact the restaurant manager and retain the receipt, order number, photographs, and packaging.
- Unresolved restaurant complaint: Submit the official El Pollo Loco Contact Us form with the restaurant location and visit details.
- Online or mobile-app order: Review the order confirmation and contact the restaurant or support route identified in the order.
- Third-party delivery: Contact both the delivery provider and the restaurant when responsibility is unclear.
- Refund request: Start with the restaurant or ordering provider that processed the payment, then use the Contact Us form if the matter remains unresolved.
- Loco Rewards, account, offer, or points issue: Use the Loco Rewards account tools and official Contact Us form.
- Gift-card problem: Use the official Gift Cards page and its purpose-specific support instructions.
- Restaurant job application: Apply online through El Pollo Loco Careers and select the appropriate restaurant.
- Corporate Support Center job: Use the corporate-job search available through the Careers page.
- Employee payroll, benefits, scheduling, or workplace concern: Contact the restaurant manager, franchise employer, or authorized internal employee-support channel.
- Investor inquiry: Use El Pollo Loco Investor Relations. The investor form and email are not customer-service channels.
- General corporate or business matter: Call the headquarters switchboard at 1-714-599-5000.
El Pollo Loco Human Resources Phone Number
El Pollo Loco does not currently publish one general Human Resources phone number for every company-operated restaurant, franchise restaurant, applicant, current employee, and former employee.
Restaurant employment responsibility can depend on whether a location is operated by El Pollo Loco or an independent franchisee. Employees should use the manager, franchise employer, payroll provider, employee portal, benefits administrator, or other authorized internal contact connected to their workplace.
Job seekers should use the official Careers page. The corporate number 1-714-599-5000 is not identified as a dedicated El Pollo Loco HR number.
El Pollo Loco Customer Service, Orders, Refunds and Complaints
El Pollo Loco currently directs general customer-service inquiries and restaurant feedback to its official online Contact Us form. Providing complete location and order information can help the company route a complaint to the restaurant or franchise operator involved.
How to File an El Pollo Loco Complaint
- Identify the responsible restaurant. Record the street address, city, state, restaurant number if available, visit date, and approximate time.
- Contact the restaurant. Ask the manager to review the order, payment, food-quality, cleanliness, employee-conduct, or service concern.
- Keep supporting information. Save the receipt, order number, app confirmation, delivery record, photographs, and any written response.
- State the resolution requested. Explain whether you are seeking corrected food, a refund, account credit, rewards adjustment, follow-up, or another reasonable resolution.
- Submit the official Contact Us form. Include the restaurant location and a concise description of what occurred.
- Retain the case information. Save confirmation emails, reference numbers, dates, names or titles of representatives, and promised response times.
- Follow up if necessary. Reference the original support request instead of beginning an unrelated second complaint.
El Pollo Loco Refund Requests
Refund decisions can depend on where and how the order was placed.
For an in-restaurant purchase, begin with the restaurant manager. For an El Pollo Loco website or app order, use the restaurant and support information connected to the order. For a third-party delivery order, contact the delivery provider when it collected the payment or controlled the delivery transaction.
Provide the order date, restaurant, amount, order number, payment method, missing or incorrect items, and the resolution requested. Do not post payment-card details in a public review.
Food Quality and Food Safety Concerns
If food appears undercooked, contaminated, spoiled, or otherwise unsafe, stop eating it. Keep the receipt, packaging, photographs, restaurant information, and remaining food when it can be stored safely.
Contact the restaurant manager and submit an El Pollo Loco support request. Serious suspected foodborne illness or sanitation concerns may also be reported to the appropriate local health department. Seek medical assistance when symptoms or circumstances warrant it.
Gift-Card Support
El Pollo Loco’s Gift Cards page provides purchasing, balance, replacement, refund, and eGift support information.
For a restaurant gift-card charge or activation problem, El Pollo Loco directs customers to return to the place of purchase with the receipt and ask for the manager. If the restaurant does not resolve the issue, submit a report through the Contact Us form.
General gift-card questions can be sent to gi*******@*********co.com during normal business hours, Monday through Friday from 8 a.m. to 5 p.m. Pacific Time. For eGift delivery or CashStar assistance, use el************************@******ar.com.
Do not place a complete gift-card number or PIN in a public comment.
About El Pollo Loco, Ownership and Leadership
About El Pollo Loco
El Pollo Loco traces its history to founder Pancho Ochoa’s restaurant business in Mexico in 1975. The first United States El Pollo Loco restaurant opened in Los Angeles in 1980.
The company specializes in citrus-marinated, fire-grilled chicken and Mexican-inspired menu items. Its menu includes individual and family chicken meals, burritos, tostadas, salads, bowls, tacos, quesadillas, sides, salsas, desserts, beverages, catering, and other limited-service restaurant offerings.
As of July 1, 2026, El Pollo Loco reported 511 domestic restaurants in 10 states, consisting of 175 company-operated and 336 franchise-operated restaurants. The company also reported eight licensed restaurants in the Philippines.
Who Owns El Pollo Loco?
El Pollo Loco is operated through El Pollo Loco Holdings, Inc. and its subsidiaries. El Pollo Loco Holdings is a publicly traded company listed on the Nasdaq Stock Market under the symbol LOCO.
The company is not currently owned by Taco Bell, Chipotle, Yum! Brands, or another competing restaurant chain. Individual El Pollo Loco restaurants can be operated either by the company or by independent franchisees.
Who Is the CEO of El Pollo Loco?
Elizabeth “Liz” Williams is Chief Executive Officer of El Pollo Loco. She has served as CEO since March 2024.
Corporate leadership positions can change. Readers needing current executive, governance, financial, or investor information should verify it through the company’s Investor Relations website.
El Pollo Loco Competitors and Related Corporate Office Pages
El Pollo Loco competes with quick-service, fast-casual, Mexican-inspired, grilled-chicken, fried-chicken, and other restaurant chains.
Related CorporateOfficeHeadquarters.com pages include:
- Chipotle Corporate Office
- Taco Bell Corporate Office
- QDOBA Corporate Office
- Pollo Tropical Corporate Office
- Wingstop Corporate Office
- Chick-fil-A Corporate Office
These companies have different ownership structures, customer-service systems, refund policies, franchise relationships, restaurant footprints, menus, and complaint procedures.
El Pollo Loco Reviews and Complaints
Five reader submissions are currently visible on this CorporateOfficeHeadquarters.com page, dated from December 2022 through March 2025.
Customer concerns described in the visible reviews include:
- Incorrect or incomplete restaurant orders
- Food allegedly being undercooked or poorly prepared
- Missing items after payment
- Unfriendly or unhelpful restaurant service
- Difficulty obtaining a refund or resolution from a restaurant
- Problems completing an online delivery order
- Difficulty obtaining help from the restaurant after an online-order problem
Other visible submissions include a request for El Pollo Loco to open near a reader’s community and a promotional business proposal. These are not restaurant-service reviews and should not be treated as evidence of a general customer trend.
The complaints are individual reader accounts and allegations. CorporateOfficeHeadquarters.com has not independently reviewed the associated receipts, food, restaurant records, security recordings, online accounts, payment records, employee responses, or final resolutions.
A useful El Pollo Loco review should identify the general issue, restaurant city and state, approximate date, ordering method, support route used, response received, resolution requested, and whether the issue was resolved. Avoid naming individual hourly employees or disclosing private information.
Frequently Asked Questions About El Pollo Loco
Where is El Pollo Loco corporate office?
El Pollo Loco headquarters is located at 575 Anton Boulevard, Suite 1100, Costa Mesa, CA 92626.
What is the El Pollo Loco corporate office phone number?
The El Pollo Loco corporate phone number is 1-714-599-5000. This is the headquarters switchboard, not a dedicated restaurant complaint or refund hotline.
How do I contact El Pollo Loco customer service?
Use the official El Pollo Loco Contact Us form. For a current order or immediate restaurant problem, contact the restaurant involved first.
Does El Pollo Loco still use 1-877-ELPOLLO?
The number appears in older directories, but El Pollo Loco’s current customer-facing website does not prominently publish it. Use the current Contact Us form and local restaurant telephone number.
How do I complain about an El Pollo Loco restaurant?
Contact the restaurant manager, gather the receipt and order details, and submit the official Contact Us form if the restaurant does not resolve the concern.
How do I request an El Pollo Loco refund?
Start with the restaurant or ordering provider that processed the transaction. If the issue remains unresolved, submit a Contact Us request with the restaurant, order, payment, and requested-resolution details.
Does El Pollo Loco have an HR phone number?
El Pollo Loco does not publish one general HR number for all company and franchise employees. Applicants should use El Pollo Loco Careers. Employees should contact their manager, franchise employer, or authorized internal employee-support channel.
Is every El Pollo Loco restaurant corporate-owned?
No. El Pollo Loco has both company-operated and franchise-operated restaurants. The appropriate employer, refund authority, or complaint contact can depend on who operates the location.
Who owns El Pollo Loco?
El Pollo Loco Holdings, Inc. is a publicly traded restaurant company listed on Nasdaq under the ticker symbol LOCO.
Who is the CEO of El Pollo Loco?
Elizabeth “Liz” Williams is the Chief Executive Officer of El Pollo Loco.
How many El Pollo Loco restaurants are there?
El Pollo Loco reported 511 domestic restaurants in 10 states as of July 1, 2026, plus eight licensed restaurants in the Philippines.
Official El Pollo Loco and Related Resources
- El Pollo Loco Official Website
- El Pollo Loco Contact Us
- El Pollo Loco Restaurant Locator
- El Pollo Loco Online Ordering
- Loco Rewards
- El Pollo Loco Gift Cards
- El Pollo Loco Careers
- El Pollo Loco History and Company Story
- El Pollo Loco Investor Relations
- El Pollo Loco Management
- El Pollo Loco Investor Contact
- El Pollo Loco SEC Filings
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate contact information, official support routes, headquarters updates, company background, complaint guidance, and a public forum where readers can share their experiences.
Corporate addresses, leadership roles, restaurant counts, telephone numbers, and customer-support methods can change. Readers should verify important information through El Pollo Loco’s official website, Investor Relations materials, current SEC filings, restaurant receipts, and order confirmations.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and review website. It is not affiliated with, endorsed by, or authorized by El Pollo Loco Holdings, Inc., El Pollo Loco, Inc., or any El Pollo Loco franchise operator.
This page does not provide legal, medical, financial, employment, or food-safety advice. Comments and reviews represent the views of individual contributors.
Page Update Note
This page was updated on August 25, 2026, to reflect El Pollo Loco’s current Anton Boulevard headquarters address, current corporate phone number, official guest-support routes, July 2026 restaurant count, leadership information, careers guidance, complaint process, gift-card support, competitors, and visible reader-review themes.